HDB Customer Care – Helpline Number, Email & Support Guide

Key Takeaways
 

• HDB Bank offers multiple contact options, including phone, WhatsApp, and online support.
   
• Customers can get support for loans, credit cards, NRI queries, and general banking issues.
   
• HDB Bank has different support levels, from basic customer care to grievance officers, to help solve problems quickly.

HDB Bank’s customer care is designed to assist customers with their banking queries, complaints, and service requests. Whether it’s account information, loans, or credit cards, the bank provides multiple channels to ensure support is always available.

For example, consider Riya, a salaried employee in Delhi. After paying off her personal loan, she did not receive her closure letter even after 30 days. She first contacted customer care, then escalated the issue online, and finally reached the Grievance Redressal Officer, yet still received no response. Eventually, by approaching the Nodal Officer and filing a complaint with the NBFC Ombudsman, her issue was resolved.

This example highlights how HDB Bank’s structured customer support channels protect your rights and help resolve issues. In this blog, we will explore the key HDB Bank customer care numbers and the services they cover, making it easy for you to get assistance when needed.

HDB Bank Customer Care Numbers 

The table below provides a quick summary of HDB Bank’s customer care numbers, helping you reach the right department for your queries or banking needs.

Using the correct contact number ensures faster assistance and a smoother experience, whether you are seeking information, support, or services from HDB Bank.

Detailed HDB Bank Customer Care Numbers by Service:

General Customer Support:

Let’s say, Ramesh, a working professional from Chennai. He recently took a home loan from XYZ Finance. One morning, he noticed that his EMI had been deducted twice. Worried, he wanted to contact customer support but wasn’t sure where to start.

Step 1: Calling
Ramesh called +91 44 4298 4541 at 10:30 AM on a Tuesday. Since it was a working day and within business hours (10 AM–6 PM), his call was connected. The customer support officer asked for his Loan Account Number to find his details quickly.

Step 2: Emailing
While waiting for the issue to be resolved, Ramesh also submitted a complaint online through the Query/Request/Complaint/Feedback link to keep a written record.

Step 3: Visiting the Branch
Since he preferred face-to-face communication, Ramesh visited the nearby branch, found it through the homepage, and submitted a written complaint too.

XYZ Finance acknowledged his complaint and resolved the issue within 10 working days, just as they had promised.

Explanation:

XYZ Finance offers four easy channels to contact them:

1. Phone: Talk directly to support within specified hours (Mon–Fri, 10 AM–6 PM; limited hours on 1st & 2nd Saturdays).
    
2. Email/Web Form: Useful for written queries or follow-ups.
    
3. Visit in Person: Ideal if you want direct interaction.
    
4. Write by Post: Traditional but still available.

Bonus Tip: Always mention your Loan Account Number if you're an existing customer for faster help.

Below is the Quick Reference Table

HDB Bank Complaints Redressal

Let’s say, Sunita, a teacher from Pune, raised a complaint about a loan statement error on April 1st. She called customer care and received Ticket No. 12345, but by April 15th, after 10 working days, there was no response.

So, she escalated the issue by clicking the Customer Escalations link and included her Ticket No. 12345 and Loan Account Number. The Customer Services Manager reviewed her case and resolved the issue within the promised timeline.

Explanation:
 

• If you don’t receive a response within 10 working days, or
• If you're unhappy with the response from Step 1,

You can escalate the issue by contacting the Customer Services Manager.

Remember to include:

• Your Ticket/Request Number
• Your Loan Account Number

Response Time: Within 10 working days.

Below is the Escalation Summary Table

Grievance Redressal Officer

Let’s say, Nitya, a small business owner from Coimbatore, had taken a digital loan through a lending app partnered with HDB Financial Services. After fully repaying her loan on March 1st, she didn’t receive her loan closure certificate.

She first contacted customer service (Step 1) and got Ticket No. 98765. After 10 working days, with no resolution, she escalated the issue to the Customer Services Manager (Step 2). Another 10 working days passed, but the issue remained unresolved.

She then took the next step: contacting the Grievance Redressal Officer, Mr. Harish Kumar, by calling +91 44 42984542 and also writing to the address provided. She included her Ticket No. 98765 and Loan Account Number. Within 10 working days, her issue was resolved.

Explanation: What to Do if You're Not Satisfied

If your issue isn't resolved at earlier levels:

1. Step 3: Escalate to Grievance Redressal Officer
   • This applies to all complaints, including digital lending, MFI loans, fintech-related matters, and digital lending apps.
   • You can call, write, or email. Always quote your Ticket/Request Number and Loan Account Number.
      
2. If Still Unresolved After 30 Days
   • You may approach the Banking Ombudsman under the RBI’s Integrated Ombudsman Scheme, 2021.
      
3. Complaint Handling Timeline
   HDB aims to resolve most issues within 20 working days, and insurance-related issues within 10 days.

Below is the Grievance Redressal Summary
 

This structured grievance redressal process ensures that every customer concern with Janata Sahakari Bank is addressed fairly and within defined timelines, providing transparency and confidence in the resolution mechanism.

Nodal Officer or NBFC Ombudsman 

Suppose your problem is still not addressed after escalation through all prior stages (Customer Support, Customer Services Manager, and Grievance Redressal Officer). In that case, you can reach out to the Nodal Officer or the NBFC Ombudsman for support.

You can contact the Nodal Officer through:
 

• Email
• Phone Call
• Postal Mail

Bonus Tip: All contact information is provided below the Nodal Officer Customer Support Details.

Next Level: NBFC Ombudsman

If your matter is not resolved even after 30 calendar days from the initial date of raising it, or if you are not satisfied with the ultimate settlement, then you can make a complaint under the Reserve Bank; Integrated Ombudsman Scheme, 2021.

Please remember to mention your Ticket or Request Number and Loan Account Number while calling the Nodal Officer or the Ombudsman. This assists us in finding your case and acting accordingly.

Useful Documents (Available as Attachments):

Salient Features of the Integrated Ombudsman Scheme 2021: Your rights and Ombudsman procedure in a nutshell.

Form of Complaint: Format in which you should furnish your grievance.

The Reserve Bank Integrated Ombudsman Scheme 2021: Complete official document outlining the scheme.

Conclusion

HDB Customer Care plays a vital role in ensuring that residents receive the support and assistance they need in a timely and efficient manner. The quality of service provided by HDB Customer Care reflects a strong commitment to customer satisfaction, with well-trained staff and accessible communication channels. 

While there is always room for improvement in certain areas, such as digital responsiveness, HDB Customer Care continues to uphold a high standard of service that meets the evolving needs of its customers.

FAQs

What services can I access through HDB Customer Care?
HDB Customer Care assists with flat bookings, resale or rental matters, upgrading programmes, and estate-related queries.
 

How can I contact HDB Customer Care outside of office hours?
You may use HDB’s online services or e-feedback form at any time. For urgent maintenance issues, the essential services line remains available 24/7.
 

Can HDB Customer Care help with application updates?
Yes, you can check the progress of your housing application or seek clarification on required documents through HDB Customer Care.
 

What should I do if my issue takes longer to resolve?
If your query requires more time, HDB Customer Care will update you on the progress and provide a clear timeline for resolution.
 

Does HDB Customer Care offer support in languages other than English?
Yes, support is available in Mandarin, Malay, and Tamil, ensuring accessible communication for a diverse population.

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LoansJagat Team

‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.