UCO Bank Customer Care – Toll-Free Number, Email & Support

Key Takeaways 
 

• Uco Bank customer care offers you round-the-clock service through phone, WhatsApp, email, and online platforms.
   
• Uco Bank customer care services are very user-friendly and convenient.
   
• UCO Bank customer care prioritises customer security, offering safe channels for service requests while protecting sensitive information.

UCO Bank’s customer care is reliable and easily accessible, offering multiple channels to resolve issues quickly. Whether it’s a lost card, a failed UPI payment, or an ATM error, getting help is just a call or email away. 

For example, when Ravi lost his debit card in Delhi and noticed a failed ₹2,500 UPI payment, he acted fast. He called UCO’s toll-free number, 18001030123, to block his card, and then emailed the mobile banking support team. When there was no reply, he escalated it to the customer service cell. The result? His card was secured, the ₹2,500 was refunded, and along with ₹6,200 from a previous failed ATM withdrawal, he recovered a total of ₹8,700. 

In this blog, you will see exactly how to do what Ravi did step by step so you’re prepared when something goes wrong.

UCO Bank Customer Care Numbers 

For quick assistance with your banking needs, here is a summary of key UCO Bank customer care numbers for various services, including toll-free support, credit cards, loans, and WhatsApp banking.

Please keep these contact numbers handy for prompt support. For the latest updates or more detailed assistance, you can also visit the official UCO Bank website or the nearest branch.

Bonus tip:- You can get your account balance by giving a missed call.

Detailed UCO Bank Customer Care Numbers by Service

A. General Customer Support:

While shopping in Delhi, Pritam lost his UCO debit card ending in 1234 and immediately contacted UCO Bank customer care at the toll-free number 1800 103 0123 or 1800 8910. When his card got stuck at an ATM in Rajiv Chowk, he emailed UCO Bank customer care at hoatm.calcutta@ucobank.co.in  for help.

Ravi faced issues logging into his account and emailed UCO Bank customer care at hoe_banking.calcutta@ucobank.co.in. After a failed ₹2,500 mobile payment, he reached out to UCO Bank customer care again via uco.mbanking@ucobank.co.in. When there was no response in two days, he escalated the matter to hosp.cscell@ucobank.co.in, the UCO Bank customer care grievance cell. All his issues were quickly resolved.

B. UCO Bank Credit Card Customer Care

When Anita's ₹5,000 ATM withdrawal failed and her UCO debit card (ending 5678) got stuck in a Kolkata ATM, she immediately contacted UCO Bank customer care at 1800 103 0123 (UCO SAMPARK). Later, when a ₹1,200 UPI payment failed during shopping, she called UCO Bank customer care again. After waiting three days with no update, she visited her Salt Lake branch and emailed UCO Bank customer care at hoatm.calcutta@ucobank.co.in. Her issues were resolved within a day, her card was blocked, and the failed transactions were corrected.

If you’re facing ATM or digital banking issues, UCO Bank customer care can assist you over the phone, by email, or in person. Call 1800 103 0123 for help, and if unresolved, escalate by emailing UCO Bank customer care or visiting your home branch.

C. UCO Bank NRI Customer Care

Manakchand, an NRI in Dubai, faced trouble transferring ₹1,00,000 to India. He contacted UCO Bank customer care by emailing uconri@ucobank.in and calling +91-33-2234-1551 during Indian hours. For faster support, he also messaged UCO Bank customer care on WhatsApp at +91-81300-53225. Within 24 hours, UCO Bank customer care from their Kolkata office responded, helping him complete the transfer successfully.

UCO Bank customer care offers multiple ways for NRIs to get help: phone, email, WhatsApp, and even a physical office at 10, B.T.M. Sarani, Kolkata. Always provide your account details when reaching out to UCO Bank customer care for quick and accurate assistance.

Emergency Services (Lost/Stolen Card, Fraud Report)

For Example, Meera realised her UCO debit card ending in 1234 was missing while travelling. She immediately sent an SMS to 9230192301 to block the card. 

Later, she found an unauthorised ₹2,000 transaction on her account and emailed hoatm.calcutta@ucobank.co.in for ATM-related issues. Concerned about fraud, she reported it on cybercrime.gov.in and called 1930. She also sent her complaint to hosp.cscell@ucobank.co.in. Within hours, UCO Bank resolved her concerns and secured her account.

UCO Bank Emergency Services

In case of emergencies such as lost cards, ATM issues, or cyber fraud, UCO Bank offers dedicated channels for quick action and support. Refer to the table below for immediate contact options.
 

For best results, act promptly and keep a record of your communication or complaint. In case of cyber fraud, immediate reporting can help minimize risk and recover funds more effectively.

Other Ways To Contact UCO Bank Customer Support

UCO Bank is committed to providing timely support and seamless service to its customers across all channels. Below are the key contact details for your convenience.

1. UCO Bank WhatsApp Banking

UCO Bank customer care offers multiple ways to assist you promptly. One convenient method is WhatsApp Banking.

Example:

Himani, a teacher, needed to check her balance. She saved 8334001234 to her contacts, opened WhatsApp, and messaged "Hi" to UCO Bank. After selecting English, she quickly saw her ₹8,500 balance, got a mini statement, and even found an ATM nearby—all without visiting a branch. Thanks to UCO Bank customer care, she managed everything from her phone.

How to Use UCO Bank WhatsApp Banking:

1. Save the number: Add 8334001234 to your contacts.
    
2. Start a chat: Open WhatsApp and message the saved number.
    
3. Send "Hi": This triggers a menu from UCO Bank customer care.
    
4. Select your language: Choose English, Hindi, or another available option.
    
5. Use services: Follow the prompts for balance check, mini statement, ATM locator, and more.

For quick, reliable support, UCO Bank customer care via WhatsApp is a great choice.

UCO Bank Grievance Redressal Process

UCO Bank’s Grievance Redressal Policy aims to ensure that customers’ complaints are handled promptly, efficiently, and fairly. This policy focuses on improving customer satisfaction by resolving grievances related to banking services, and it provides clear steps for customers to lodge complaints.

Key Points of the Policy

At UCO Bank Customer Care, every customer concern is treated with importance, and the policy ensures prompt, fair, and transparent handling of issues.
 

• Customer Complaints:
  Feedback about services or products is taken seriously and addressed promptly.
   
• Complaint Handling:
  All complaints are handled fairly, politely, and quickly.
   
• Fair Treatment:
  No discrimination, every customer is treated equally.
   
• Customer Satisfaction:
  Happy customers are key to the bank’s success.
   
• Redressal Process:
  A clear, regulated system is in place to resolve issues effectively.

In this way, UCO Bank Customer Care builds trust and delivers a supportive experience, ensuring that customer needs remain at the heart of its services.

Time Frames for Complaint Resolution

UCO Bank follows a structured timeline to ensure that all customer complaints are resolved quickly and efficiently.
 

• Branch Level:
  Resolved within 3 days by the Branch Manager.
   
• Zonal Office:
  Handles unresolved branch complaints in 4 days.
   
• Head Office:
  Resolves Zonal-level complaints in 3 days.
   
• Escalation:
  If still unresolved, it escalates to the General Manager after the set timeline.

This step-by-step framework ensures timely redressal at every level, giving customers confidence that their concerns will be addressed without unnecessary delays.

Bonus tip:- You can also contact the general manager for the unresolved complaints on 033-4455-7977/8424

Conclusion

UCO Bank customer care is dedicated to providing reliable and accessible support across multiple channels. Whether you're checking your balance, locating an ATM, or resolving a query, UCO Bank customer care is just a message or call away. 

With user-friendly services like WhatsApp Banking, UCO Bank customer care ensures you can manage your finances with ease and confidence wherever you are.

FAQs 

What services can I get through UCO Bank customer care?
UCO Bank customer care can assist with account-related queries, transaction issues, loan information, debit/credit card services, and general banking support.
 

Does UCO Bank customer care operate 24/7?
Yes, UCO Bank customer care is accessible round the clock through toll-free helplines, WhatsApp Banking, and email support.
 

Can UCO Bank customer care guide me in using mobile or internet banking?
Absolutely, UCO Bank customer care provides step-by-step guidance to help you access, navigate, and resolve issues related to digital banking services.
 

How secure is sharing information with UCO Bank customer care on WhatsApp?
UCO Bank’s WhatsApp Banking is end-to-end encrypted. However, customer care will never request sensitive details, such as passwords or OTPs, via chat.
 

Can I request a cheque book or update my mobile number through UCO Bank customer care?
You can request services like cheque books through UCO Bank customer care, but updating personal details like your mobile number may require branch verification for security reasons.

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About the Author

LoansJagat Team

‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.