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Radhika, a busy professional, often struggled to manage her banking needs within Federal Bank’s branch hours of 10:00 AM to 3:30 PM, Monday to Friday. With back-to-back meetings and a packed work schedule, she rarely had time to visit the bank. The branch hours often clashed with her meetings, leaving her frustrated.
One evening at 7:00 PM, as Radhika was preparing to head home, she realised she had forgotten to complete an urgent ₹25,000 transaction. The branch was closed, and she thought her only option was to wait until the next business day. However, remembering the bank’s 24/7 Contact Center, she immediately dialled 1800-425-1199. Within 5 minutes, a customer service executive helped her complete the transaction seamlessly.
The service provided an additional sense of convenience for Radhika, especially when it came to her savings account. With the Federal Bank offering an interest rate of 4.25% p.a. On savings account balances, Radhika had the opportunity to calculate how much she could earn on her balance if she saved that ₹25,000 for a year.
So, with her balance of ₹25,000, Radhika would earn an interest of ₹1,062.50 over a year. This made it even more important for her to have timely access to banking services, allowing her to make transactions whenever she needed, without being restricted to bank hours.
That night, as Radhika settled in at home, she felt a sense of relief. Federal Bank’s extended services allowed her the flexibility she needed. No longer confined to rigid banking hours, Radhika could now handle her banking needs at any time, even when it suited her the most.
Day | Timings | Note | Example | Tips |
Monday - Friday | 10:00 AM - 3:30 PM | Standard operating hours for most branches. | Most branches operate from 10 AM to 3:30 PM. | Verify timings using the Federal Bank Branch Locator for accurate information. |
Tips
Use the Branch Locator Tool: Always check the specific branch’s hours through the Federal Bank Branch Locator to get the most accurate and updated timing, especially if you're visiting a branch in a different region.
Regional Variations: Be aware that branch timings can differ based on the region, city, or local regulations. For example, branches in metropolitan areas may have slightly different working hours compared to those in rural areas.
Holidays and Special Occasions: Bank timings may also change around public holidays. It’s important to check during festive seasons for any variations in working hours.
Online Banking Option: Use Federal Bank’s online services or mobile app for transactions on days when the branch is closed (like Sundays).
Federal Bank branches typically observe lunch hours from 2:00 PM to 2:30 PM. During this period, services may be temporarily unavailable as staff members take their mandated break. To avoid any inconvenience, it's advisable to plan your visit outside of these lunch hours.
Please note that lunch timings can vary between branches; for the most accurate information, consider contacting your local branch
directly or using Federal Bank's official branch locator tool.
Service | Timings | Notes | Tips |
Branch Working Hours | Monday to Friday: 10:00 AM - 3:30 PM | Cash deposit and withdrawal services are available during these hours. |
Day | Operation | Details | Tips |
Saturdays | Open (First & Third Saturday of the Month) | Branches are open on the first and third Saturdays of each month. |
Service | Availability | Details | Example | Tips |
National Electronic Funds Transfer (NEFT) | 24x7 (Weekends & Holidays) |
Immediate Payment Service (IMPS)
24x7 (Weekends & Holidays)
Instant interbank transfers via mobile phone, available anytime, offering a simple and secure platform.
Example: If you transfer ₹5,000 via IMPS from your mobile, the amount will be instantly credited to the recipient’s account, even on a holiday.
IMPS is best for smaller, urgent transactions (typically up to ₹2 lakh).
First & Third Saturday | 10:00 AM - 3:30 PM | Branches open on the first and third Saturdays of each month. | For example, if the 1st Saturday is on the 1st, the branch will be open from 10 AM to 3:30 PM. | Plan your visit accordingly if you need to visit on a Saturday. |
Second & Fourth Saturday | Closed | Public holidays for banks, according to the Government of India. | Branches will be closed on these Saturdays. | Use online services for transactions on closed Saturdays. |
Sunday | Closed | All branches are closed on Sundays. | No banking services are available on Sunday. | Use the Federal Bank mobile app for transactions or check account balances. |
Confirm timings with your local branch, as they may vary.
Safe Deposit Locker Access | During branch working hours (10:00 AM - 3:30 PM) | Access is available for Safe Deposit Lockers during regular working hours. | Contact your local branch directly for locker availability. |
Customer Support Desk (24/7) | Round-the-clock support (24/7) | Available 24/7 through toll-free numbers and email. | For urgent issues, call the toll-free number or email the bank. |
Toll-Free Numbers (India) | 1800-425-1199, 1800-420-1199 | For assistance and inquiries within India. | Keep these numbers handy for quick support. |
Toll-Free Numbers (Abroad) | +91-484-2630994, +91-484-2630995 | For assistance and inquiries from abroad. | Use these numbers if you are overseas and need assistance. |
Email Support | contact@federalbank.co.in | For general queries and support. | Email is available for non-urgent inquiries and general assistance. |
Always verify with the branch regarding which Saturdays are open.
Closed (Second & Fourth Saturday of the Month) | Branches are closed on the second and fourth Saturdays. | Plan your visit accordingly, as branches will be closed on these Saturdays. |
Sundays | Closed | All branches remain closed on Sundays. | Plan any banking needs around the weekend to avoid Sunday closures. |
Public Holidays | Varies by Region | Federal Bank observes state-specific public holidays. | Check the official website or use the branch locator tool to confirm holidays specific to your state and branch. |
Secure funds transfer to any bank account across India, available anytime.
Example: If you transfer ₹50,000 to another bank account via NEFT, the amount will be credited immediately if it’s within working hours or at the next available time if outside working hours. |
No minimum or maximum transfer limit. |
Real-Time Gross Settlement (RTGS) | 24x7 (Weekends & Holidays) | High-value transactions with real-time settlement, no minimum or maximum amount restrictions. | Example: If you transfer ₹10,00,000 to another bank, the transaction will be processed instantly with no delay. | Ideal for large transactions, as there’s no upper limit. |
*T&C Apply
Service | Details | Availability | Features | Example | Tips |
Net Banking (FedNet) | 24/7 access to Internet Banking for managing finances. | 24/7 | Fund Transfers (NEFT, RTGS, IMPS) - Bill Payments (utility bills, mobile recharges, etc.) - Account Management (view statements, transactions, etc.) | If you transfer ₹10,000 from your Federal Bank account to an external bank via NEFT: Transfer Fees: ₹0 (NEFT transfer fee is free) Time Taken: Same day | Be sure to use strong passwords and enable two-factor authentication for enhanced security. |
Mobile Banking | 24/7 access to manage banking tasks via Federal Bank's mobile app. | 24/7 | Fund Transfers (NEFT, RTGS, IMPS) - Bill Payments (utilities, recharges) - Account Management (view statements, request chequebooks) | Paying ₹500 for your electricity bill via Mobile Banking: Bill Payment Fee: ₹0 (Usually no charge for utility bill payments) Time Taken: Instant | Keep your mobile app updated to ensure access to the latest features and security patches. |
ATM Services | Access 24/7 through Federal Bank's ATM network for various banking activities. | 24/7 | - Cash Withdrawals - Mini Statements - PIN Changes - Card-to-Card Fund Transfers - Soft PIN Facility | Withdrawing ₹5,000 from an ATM: ATM Withdrawal Fee: ₹0 (Free for Federal Bank customers at their own ATMs) | |
Card-to-card fund Transfers | Direct transfer of funds between Federal Bank debit cards via ATM. | 24/7 | Transfer funds from one Federal Bank debit card to another for easy money movement. | Transferring ₹2,000 from one Federal Bank card to another via ATM: Transfer Fee: ₹0 (No charge for intra-bank card-to-card transfers) Time Taken: Instant | Ideal for transferring funds between family members or between your own accounts. |
Soft PIN Facility | Generate or reset your ATM PIN through the ATM network for easy access. | 24/7 | Reset or generate your ATM PIN securely at any Federal Bank ATM. | If you forget your PIN and reset it via ATM: PIN Reset Fee: ₹0 (Free service) Time Taken: Instant reset at ATM | Always reset your PIN if you suspect any unauthorised access to your account. |
Federal Bank provides comprehensive customer care services to address a variety of banking needs:
General Customer Care:
Specific Services:
Email Support:
For the most accurate and up-to-date information, it's recommended to visit Federal Bank's official website or contact their customer care directly.
Additional Tips for Customers
Q. What are the customer care times for Federal Bank?
Through toll-free phones (1800-425-1199 or 1800-420-1199 in India) and foreign contacts (+91-484-2630994 or +91-484-2630995), Federal Bank offers round-the-clock customer support.
Q. What are the Federal Bank locker charges?
The safe deposit lockers of Federal Bank are open during regular business hours at the branch. Usually, they are Monday through Friday from 10:00 AM to 3:30 PM. Generally speaking, locker access is limited to weekdays and is not accessible on weekends or public holidays.
Q. How can I deposit a cheque during post-banking hours?
Checks can be deposited utilising branch drop boxes, certain ATMs with check deposit capabilities, or mobile check deposit (if accessible) after Federal Bank's business hours. The following business day is used to handle checks that are dropped off after hours.
Other Bank Timings | |||
Cash Available: ₹5,000
Always ensure the security of your ATM PIN and regularly monitor your account for unusual transactions. |
