How to Close Airtel Payment Bank Account – Easy Steps to Deactivate

If you want to close your Airtel Payments Bank account, you must first ensure that your account balance is zero and that there are no pending transactions or linked services. Once everything is cleared, you can submit an account closure request through the Airtel Thanks app, contact Airtel Payments Bank customer care, or visit a nearby banking point if required. After your request is verified, the bank will process the closure and deactivate your account. It is also a good idea to download any account statements you may need before closing the account, as access may be limited afterward.

Key Takeaways:

1. Clear your account balance and complete pending transactions before requesting closure.
    
2. Remove or update any UPI IDs, AutoPay mandates, or linked services connected to the account.
    
3. Submit the closure request through the Airtel Thanks app, customer care, or an Airtel Payments Bank outlet.
    
4. Save your account statements and transaction history before the account is permanently closed.

What is an Airtel Payment Bank Account?

Launched in January 2017, Airtel Payments Bank is one of the India's largest telecom company, and the government also supports Bharti Airtel's cashless initiative. The bank is committed to improving the banking services in India, where banking is made easy, reachable, and customer-friendly. 

Airtel Payments Bank will be committed to providing easy online and retail banking services with a customer-centric approach towards everything. It aspires to be a more inclusive and accessible banking system that respects all Indians so they can easily avail themselves of the hassle-free banking experience.

What Are The Key Points to Consider Before Closing Your Airtel Payment Bank Account

Before closing the Airtel Payments Bank account, transfer the balance, check the balance in the account, download your statements, cancel recurring payments, verify any closure charges, and update your payments with services concerning your Airtel Payments Bank account number.

Before closing the Airtel Payments Bank account, ensure the following steps are followed:
 

• Transfer All Funds: All remaining balances are transferred to another bank account so that money is not left in the account.
   
• Download Account Statements: Download your last few account statements to review all transactions and ensure there are no discrepancies.
   
• Cancelling Recurring Payments: All auto-payments or standing instructions against the account must be cancelled.
   
• Check for Closure Charges: Is there any charge for closing the Airtel Payments Bank account?
   
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Note: If you have any questions or need assistance, you can contact Airtel Payments Bank customer service for help by calling 400 from an Airtel number or 8800688006 from any number.

What Are the Documents Required to Close an Airtel Payments Bank Account?

Closing the account typically requires an Aadhaar card and registered mobile number. A PAN card or a signed account closure form is sometimes needed if the bank requests that. You can close your account online through the Airtel Thanks app or website.

Important Takeaways

• No physical documents required: In most cases, no physical documents are required for closing your account online. All you will need is the Aadhaar card details and your mobile number for verification.
   
• Contact customer care for assistance: If you have questions or your account closure situation is complicated, contact Airtel Payments Bank customer care to get help on the required documents.

What Are the Possible Situations Where Additional Documents May Be Required

• Closure of Inoperative Account: If an account has stayed inoperative for an extended period, you'll be asked for a PAN card, a photograph, and a signed account closure form.
   
• Closure of Joint Account: In a joint account scenario, all holders may be called upon to furnish their identification papers.
   
• Nominee-Related Closure: If the account holder has passed away, the nominee must produce a death certificate and proof of identification.

What Are The Airtel Payment Bank Account Closing Charges

The fee for closing an Airtel Payments Bank account is not defined. However, the bank may deduct the applicable charges for closing the account.

Additional Details

• Airtel Money Wallet (Minimum KYC): If a customer has not utilised his or her wallet for six months, the bank may deduct a maintenance charge of ₹20.
   
• Airtel Savings Bank Account: The account operation charge, along with 18% GST, is currently at a rate of ₹15 for each quarter.
   
• SSFB Sweep Account: The balance in the SSFB Sweep Account will be transferred to your Savings Account before both accounts are closed.
   
• Dormant Accounts: Accounts with no balance for over six months may be closed by the bank.

What Are the Reasons to Close an Airtel Payments Bank Account?

• You can close your account if you're unsatisfied with Airtel Payments Bank's services.
• If you have an account, you no longer use, closing it will help streamline the management of your finances.
• Some consumers find the restrictions on low-value transactions by Airtel Payments Bank unsuitable for their requirements.
• Higher charges per transaction can be a reason for some users to close accounts.

How to Close Airtel Payment Bank Account Permanently?

There are 3 ways to close your Airtel Payments Bank account online:

Method 1: How to close an Airtel Payment Bank account through SMS or by calling Customer Care

• To start the process, call customer care at 400 or 8800688006. If you're calling from your Airtel number, the call is free of charge.
• A customer care executive will help you, and you might also be asked for your reasons for closing the account.
• Make sure there's no remaining amount in your account before doing that.
• The executive may ask for proof of your address and identification.
• It typically takes about 7 banking days for the closure process.
• You will then receive an SMS confirmation once the closure is confirmed.

Method 2: How To Close Airtel Payment Bank Account Online Or Through Email

• Write a closure request by email to wecare@airtelbank.com.
• Please specify the reason for closing your Airtel Payments Bank account.
• You will receive a reply email with further instructions.
• Address proof and ID proof (that can be an Aadhar Card or PAN Card).
• Submit scanned copies of the following documents.
• After processing, a closure confirmation will be sent through your registered email address.

Method 3: By Visiting an Airtel Payments Bank Point or Store

1. Visit the nearest Airtel payment points or stores.
2. Write an application regarding closing your account.
3. You must provide a valid reason for closing your account in the application.
4. Ensure no remaining funds are in your account before submitting the closure request.
5. Apply along with the documents.
6. They will verify your documents.

How to Check the Status of Airtel Payment Bank Account Closure Request?

To check the status of your Airtel Payments Bank account closure, you can
 

• Log in to the Airtel Thanks app
• Visit the Airtel Payments Bank website
• Call customer care at 1800-23400

How to log into the Airtel Thanks App?

1. Download the ‘Airtel Thanks: Recharge & Bank’ app from the Google Play Store or the Apple Play Store.
2. Install the application on your device.