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If you need help with your Jio Payment Bank account, you can contact customer care through the official toll-free number or email support. The bank's support team can assist with account-related queries, UPI issues, debit card problems, balance inquiries, transaction complaints, and other banking services. Before contacting customer care, keep your registered mobile number and account details ready to speed up the verification process. You can also use the JioFinance app for many self-service options. If your issue is not resolved through regular support, you can escalate the complaint using the bank's grievance redressal process for further assistance.
Key Takeaways:
a.General Customer Support
When Priya’s UPI payment of ₹1,200 failed but the money was debited, she immediately looked for Jio Payment Bank help. She found two numbers: 1800 890 7070 (Toll-free Customer Support, 9 AM–9 PM, all days) and 1800 891 9999 (Alternate Customer Support, 9 AM–9 PM, all days).
First, Priya called 1800 890 7070, the official toll-free number for Jio Payment Bank general customer support. It didn’t cost her anything. A polite executive explained that for UPI issues, account problems, or login troubles, this toll-free number is the best first choice.
Read More – Airtel Payment Bank Balance Check Number
However, if the toll-free line is too busy or unavailable, customers can also call the alternate number 1800 891 9999, which may be chargeable depending on the mobile operator.
Later, when Priya needed to update her KYC details urgently and couldn’t get through the first line, she smartly used 1800 891 9999. Within minutes, her problem was solved.
Now, Priya always remembers:
Both numbers are open every day from 9 AM to 9 PM — just like a reliable banking friend!
When Rajiv got his Jio Payment Bank Credit Card, he called 1800 890 7070 (Toll-free, 9 AM–9 PM) for card activation — quick and easy.
Later, spotting a ₹2,500 billing error, he again reached Jio Payment Bank Credit Card customer care at 1800 890 7070 for dispute resolution.
For a credit limit increase, Rajiv used the alternate line 1800 891 9999 when the toll-free number was busy. His limit was raised within two days.
When he lost his card, he immediately reported it by calling 1800 890 7070. They blocked it and issued a replacement fast.
Now Rajiv trusts 1800 890 7070 and 1800 891 9999 for any credit card issues — activation, billing, limits, or lost card handling!
After applying for a personal loan, Meera wanted to track her application status. She called 1800 890 7070 (Toll-free, 9 AM–9 PM), the official Jio Payment Bank loan customer care number.
Later, when her first EMI of ₹7,540 seemed delayed, she again contacted Jio Payment Bank loan customer care at 1800 890 7070 for quick EMI clarification.
For her home loan foreclosure request, Meera used the alternate number 1800 891 9999 when the toll-free line was busy. The team guided her step-by-step through the closure process.
Now, whether it’s loan tracking, EMI doubts, or foreclosure, Meera trusts 1800 890 7070 and 1800 891 9999, her direct helplines for Jio Payment Bank personal and home loans!
When Arjun, an NRI living in Dubai, faced an issue accessing his Jio Payment Bank account, he needed quick support. He dialled 1800 890 7070 (Toll-free, 9 AM–9 PM IST) — the official Jio Payment Bank NRI customer care number.
Since he was calling internationally, the team also offered him a callback service. They asked him to drop an email at we.care@jiobank.in with his details.
Later, when Arjun had a query about his account statement, he contacted the alternate number 1800 891 9999, which also supports NRI customers when the main line is busy.
Whether it's international banking help, callback support, or email assistance, Arjun now relies on Jio Payment Bank NRI customer care through 1800 890 7070, 1800 891 9999, and we.care@jiobank.in, all just a click or call away!
Late one night, Ananya noticed a suspicious ₹9,000 transaction on her Jio Payment Bank account. Without wasting a minute, she called 1930, the national emergency helpline for online financial fraud.
At the same time, she contacted Jio Payment Bank customer care Number at 1800 890 7070 to report her lost card and initiate
hotlisting. The executive immediately blocked her card to prevent further misuse and started the replacement process.
For emergencies like a lost/stolen card or fraud, Jio Payment Bank advises:
Ananya recovered her amount and received a new card within days. Jio Payment Bank’s emergency services helped her stay protected!
Email Support- Priority and general queries
Apart from calling 1800 890 7070 or 1800 891 9999, customers can also reach Jio Payment Bank customer care through email support.
For any priority issues like failed transactions, lost cards, or urgent complaints, you can email we.care@jiobank.in with full details and screenshots if needed.
For general queries like account information, card activation status, or service requests, we.care@jiobank.in is also the official email channel. Responses usually come within 24–48 hours.
Whether you prefer calling or emailing, Jio Payment Bank ensures quick and reliable customer support through we.care@jiobank.in and the helpline numbers.
Chatbot/Live Chat Via Jip Payment Bank Website/App
Apart from calling 1800 890 7070 or emailing we.care@jiobank.in, customers can also connect to Jio Payment Bank customer care through live chat support.
Simply visit the Jio Payment Bank Website or open the Jio Finance app and use the Chatbot option that is available.
For priority issues like card blocking, transaction failures, or urgent complaints, the chatbot can instantly guide you to quick solutions or connect you to a live agent.
For general queries like balance checks, EMI details, or KYC updates, the live chat feature is fast, easy, and available 24/7 through the app and website.
With chatbot and live chat support, Jio Payment Bank makes sure help is always just a few taps away!
Social Media: Twitter, Facebook handles
For quick updates, promotions, and customer support, Jio Payment Bank is active on social media. You can follow them on:
For dedicated customer support, Jio Payment Bank has a care account on Twitter/X: @jpbcare, where you can reach out for any queries or issues.
*T&C Apply
Whether you're looking for quick service updates or need assistance, Jio Payment Bank’s social media channels are there to help!
Level 1: Customer care
Jio Payment Bank is committed to treating all its customers fairly and resolving their concerns efficiently. If customers have any queries, requests, or complaints, they can reach out to the customer care team through the following channels:
Once the complaint or query is received, Jio Payment Bank endeavours to resolve the issue within 10 working days from the date of receipt. The team will provide guidance, offer solutions, or escalate the issue if necessary, ensuring that the customer’s concerns are addressed promptly.
Level 2: Escalation to Head - Customer Service
If you have not received feedback for your concerns or are not satisfied with the response received from the above-mentioned channels, you may escalate your concerns to the Head - Customer Service. Please email your concerns to
Head.Customercare@jiobank.in, and kindly include the reference number provided during your previous interaction for quicker resolution. Jio Payment Bank Customer Care Number will respond to your concerns within 10 working days from the date of receipt.
Level 3: Nodal Officer details
If you are not satisfied with the response received from the Head – Customer Service, you may escalate your concerns to our Nodal Officer, David Macklow. The Nodal Officer will thoroughly examine your concerns and provide an appropriate resolution. You can reach the Nodal Officer through the following channels:
Please ensure to mention the reference number from your earlier interactions to assist with a faster resolution. The Nodal Officer will get back to you within 10 working days.
Level 3: Banking Ombudsman Escalation Process
If you do not receive any response within one month from the date you raised your complaint, or if you are dissatisfied with the response provided, you have the option to approach the Banking Ombudsman for an independent review of your case.
For further details about the Banking Ombudsman Scheme, please click here for more information.
To read about the Integrated Ombudsman Scheme, 2021, please click here for the full details.
Bottom Line
Good customer support is an important part of any banking service. Jio Payment Bank provides multiple ways to reach its support team, making it easier to resolve account and transaction-related concerns. Using the correct contact channel and keeping your account information ready can help reduce waiting time and speed up issue resolution. If needed, customers also have the option to escalate complaints through the bank's official grievance mechanism.
What is the Jio Payment Bank customer care number for general inquiries?
The Jio Payment Bank customer care number for general inquiries is 1800 890 7070. It is available from 9 AM to 9 PM, all days of the week.
How can I report a fraud or lost card to Jio Payment Bank?
To report fraud or a lost card, call the Jio Payment Bank customer care number at 1800 890 7070 or email we.care@jiobank.in for immediate assistance.
Can I contact Jio Payment Bank customer care for loan-related queries?
Yes, you can reach Jio Payment Bank customer care number at 1800 890 7070 for loan application tracking, EMI queries, or other loan-related assistance.
Is there a specific number for NRI customer support?
For NRI-related queries, call 1800 890 7070, the Jio Payment Bank customer care number. You can also email them at we.care@jiobank.in for further support.
How do I escalate an issue to a senior customer care representative?
If you're unsatisfied with the support, escalate the issue by emailing Head.Customercare@jiobank.in. For urgent matters, call the Jio Payment Bank customer care number at 1800 890 7070.
What is the Jio Payment Bank customer care number WhatsApp number?
As of now, the Jio payment bank customer care number WhatsApp number has not been announced officially; however, customers should use the official toll-free helpline, email support, or the JioFinance app for assistance.
Is Jio Payments Bank a real bank?
Yes. Jio Payments Bank is a licensed payments bank regulated by the Reserve Bank of India (RBI).
What is the limit of Jio Payment Bank?
A Jio Payments Bank savings account can generally hold a maximum balance of ₹2,00,000, as permitted under RBI guidelines for payments banks.
Is the Jio bank account safe?
Yes. It follows RBI regulations and uses security measures like OTPs, PINs, and encryption to protect customer accounts.
Can I deposit cash in Jio Payment Bank?
Yes. Cash deposits can be made through designated banking points or partner outlets where the service is available.
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