Jio Payment Bank Customer Care Number – Toll-Free & Email Support

Aarav noticed ₹5,000 missing from his Jio Payment Bank account. Shocked, he immediately searched for the Jio Payment Bank customer care number. Within minutes, he called the Jio Payment Bank customer care number and explained how ₹5,000 vanished without any transaction alert.

The Jio Payment Bank customer care number agent patiently checked his account history. Aarav learned that a pending refund of ₹2,500 was adjusted automatically, but another ₹2,500 was under review. The agent assured him the ₹2,500 would be credited back within 72 hours. Aarav was relieved he had trusted the Jio Payment Bank customer care number for a reason.

Two days later, Aarav saw ₹2,500 credited back. To double-check, he called the Jio Payment Bank customer care number again, where they confirmed the full ₹5,000 issue was resolved. He thanked in his head the Jio Payment Bank customer care number. Aarav didn’t lose a single rupee and even earned 6% annual interest on his ₹20,000 balance!

Detailed Jio Payment Customer Care Number by Service

a.General Customer Support

When Priya’s UPI payment of ₹1,200 failed but the money was debited, she immediately looked for Jio Payment Bank help. She found two numbers: 1800 890 7070 (Toll-free Customer Support, 9 AM–9 PM, all days) and 1800 891 9999 (Alternate Customer Support, 9 AM–9 PM, all days).

First, Priya called 1800 890 7070, the official toll-free number for Jio Payment Bank general customer support. It didn’t cost her anything. A polite executive explained that for UPI issues, account problems, or login troubles, this toll-free number is the best first choice.

However, if the toll-free line is too busy or unavailable, customers can also call the alternate number 1800 891 9999, which may be chargeable depending on the mobile operator.

Later, when Priya needed to update her KYC details urgently and couldn’t get through the first line, she smartly used 1800 891 9999. Within minutes, her problem was solved.

Now, Priya always remembers:

• 1800 890 7070 for free help.
• 1800 891 9999 if backup is needed fast.

Both numbers are open every day from 9 AM to 9 PM — just like a reliable banking friend!

b.Jio Payment Bank Credit card customer care

When Rajiv got his Jio Payment Bank Credit Card, he called 1800 890 7070 (Toll-free, 9 AM–9 PM) for card activation — quick and easy.

Later, spotting a ₹2,500 billing error, he again reached Jio Payment Bank Credit Card customer care at 1800 890 7070 for dispute resolution.

For a credit limit increase, Rajiv used the alternate line 1800 891 9999 when the toll-free number was busy. His limit was raised within two days.

When he lost his card, he immediately reported it by calling 1800 890 7070. They blocked it and issued a replacement fast.

Now Rajiv trusts 1800 890 7070 and 1800 891 9999 for any credit card issues — activation, billing, limits, or lost card handling!

c.Personal Loan and Home Loan Customer Care

After applying for a personal loan, Meera wanted to track her application status. She called 1800 890 7070 (Toll-free, 9 AM–9 PM), the official Jio Payment Bank loan customer care number.

Later, when her first EMI of ₹7,540 seemed delayed, she again contacted Jio Payment Bank loan customer care at 1800 890 7070 for quick EMI clarification.

For her home loan foreclosure request, Meera used the alternate number 1800 891 9999 when the toll-free line was busy. The team guided her step-by-step through the closure process.

Now, whether it’s loan tracking, EMI doubts, or foreclosure, Meera trusts 1800 890 7070 and 1800 891 9999, her direct helplines for Jio Payment Bank personal and home loans!

d.Jio Payment Bank NRI Customer Care 

When Arjun, an NRI living in Dubai, faced an issue accessing his Jio Payment Bank account, he needed quick support. He dialled 1800 890 7070 (Toll-free, 9 AM–9 PM IST) — the official Jio Payment Bank NRI customer care number.

Since he was calling internationally, the team also offered him a callback service. They asked him to drop an email at we.care@jiobank.in  with his details.

Later, when Arjun had a query about his account statement, he contacted the alternate number 1800 891 9999, which also supports NRI customers when the main line is busy.

Whether it's international banking help, callback support, or email assistance, Arjun now relies on Jio Payment Bank NRI customer care through 1800 890 7070, 1800 891 9999, and we.care@jiobank.in, all just a click or call away!

e.Emergency services(lost stolen card, fraud report)

Late one night, Ananya noticed a suspicious ₹9,000 transaction on her Jio Payment Bank account. Without wasting a minute, she called 1930, the national emergency helpline for online financial fraud.

At the same time, she contacted Jio Payment Bank customer care Number at 1800 890 7070 to report her lost card and initiate 

hotlisting. The executive immediately blocked her card to prevent further misuse and started the replacement process.

For emergencies like a lost/stolen card or fraud, Jio Payment Bank advises:

• First call at 1930 to report financial fraud.
  
  
• Then call 1800 890 7070 to block (hotlist) your Jio Payment Bank card.
  
  
• Follow up by emailing details to we.care@jiobank.in  if needed.

Ananya recovered her amount and received a new card within days. Jio Payment Bank’s emergency services helped her stay protected!

Other Ways to Contact Jio Payment Bank Customer Support

Email Support- Priority and general queries

Apart from calling 1800 890 7070 or 1800 891 9999, customers can also reach Jio Payment Bank customer care through email support.

For any priority issues like failed transactions, lost cards, or urgent complaints, you can email we.care@jiobank.in with full details and screenshots if needed.

For general queries like account information, card activation status, or service requests, we.care@jiobank.in is also the official email channel. Responses usually come within 24–48 hours.

Whether you prefer calling or emailing, Jio Payment Bank ensures quick and reliable customer support through we.care@jiobank.in  and the helpline numbers.

Chatbot/Live Chat Via Jip Payment Bank Website/App

Apart from calling 1800 890 7070 or emailing we.care@jiobank.in, customers can also connect to Jio Payment Bank customer care through live chat support.

Simply visit the Jio Payment Bank Website or open the Jio Finance app and use the Chatbot option that is available.

For priority issues like card blocking, transaction failures, or urgent complaints, the chatbot can instantly guide you to quick solutions or connect you to a live agent.

For general queries like balance checks, EMI details, or KYC updates, the live chat feature is fast, easy, and available 24/7 through the app and website.

With chatbot and live chat support, Jio Payment Bank makes sure help is always just a few taps away!

Social Media: Twitter, Facebook handles

For quick updates, promotions, and customer support, Jio Payment Bank is active on social media. You can follow them on:

• Twitter/ X: @OfficialJioBank for the latest bank news and updates.
• Instagram: @officialjiobank for a visual peek into the world of Jio Payment Bank.

For dedicated customer support, Jio Payment Bank has a care account on Twitter/X: @jpbcare, where you can reach out for any queries or issues.

Whether you're looking for quick service updates or need assistance, Jio Payment Bank’s social media channels are there to help!

Jio Payment Bank Grievance Redressal Process

Level 1:  Customer care

Jio Payment Bank is committed to treating all its customers fairly and resolving their concerns efficiently. If customers have any queries, requests, or complaints, they can reach out to the customer care team through the following channels:

1. Call the helpdesk:
   
   
   • Customers can contact the Jio Payment Bank helpdesk at 1800 890 7070. The customer care team is available to assist with any issues, including account inquiries, transactions, or service-related concerns.
     
     
2. Email support:
   
   
   • Alternatively, customers can send an email detailing their concerns to we.care@jiobank.in. The team will acknowledge the complaint and respond accordingly.

Once the complaint or query is received, Jio Payment Bank endeavours to resolve the issue within 10 working days from the date of receipt. The team will provide guidance, offer solutions, or escalate the issue if necessary, ensuring that the customer’s concerns are addressed promptly.

Level 2: Escalation to Head - Customer Service
 

If you have not received feedback for your concerns or are not satisfied with the response received from the above-mentioned channels, you may escalate your concerns to the Head - Customer Service. Please email your concerns to 

Head.Customercare@jiobank.in, and kindly include the reference number provided during your previous interaction for quicker resolution. Jio Payment Bank Customer Care Number will respond to your concerns within 10 working days from the date of receipt.

Level 3: Nodal Officer details
 

If you are not satisfied with the response received from the Head – Customer Service, you may escalate your concerns to our Nodal Officer, David Macklow. The Nodal Officer will thoroughly examine your concerns and provide an appropriate resolution. You can reach the Nodal Officer through the following channels:

• Email: Nodal.officer@jiobank.in
  
  
• Correspondence Address:
  
   Mr. David Macklow,
   Dhirubhai Ambani Knowledge City,
   Building 25, 1st Floor, A Wing,
   Kopar Khairane, Navi Mumbai - 400709
  
  
• Helpdesk Number: 1800 890 7070 (9 AM to 9 PM, All Days)

Please ensure to mention the reference number from your earlier interactions to assist with a faster resolution. The Nodal Officer will get back to you within 10 working days.

Level 3: Banking Ombudsman Escalation Process
 

If you do not receive any response within one month from the date you raised your complaint, or if you are dissatisfied with the response provided, you have the option to approach the Banking Ombudsman for an independent review of your case.

For further details about the Banking Ombudsman Scheme, please click here for more information.

To read about the Integrated Ombudsman Scheme, 2021, please click here for the full details.

FAQ’s

1. What is the Jio Payment Bank customer care number for general inquiries?
The Jio Payment Bank customer care number for general inquiries is 1800 890 7070. It is available from 9 AM to 9 PM, all days of the week.

2. How can I report a fraud or lost card to Jio Payment Bank?
To report fraud or a lost card, call the Jio Payment Bank customer care number at 1800 890 7070 or email we.care@jiobank.in for immediate assistance.

3. Can I contact Jio Payment Bank customer care for loan-related queries?
Yes, you can reach Jio Payment Bank customer care number at 1800 890 7070 for loan application tracking, EMI queries, or other loan-related assistance.

4. Is there a specific number for NRI customer support?
For NRI-related queries, call 1800 890 7070, the Jio Payment Bank customer care number. You can also email them at we.care@jiobank.in  for further support.

5. How do I escalate an issue to a senior customer care representative?
If you're unsatisfied with the support, escalate the issue by emailing Head.Customercare@jiobank.in. For urgent matters, call the Jio Payment Bank customer care number at 1800 890 7070.

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