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LoansJagat Team
Contributor‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.
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Hero FinCorp recently granted a ₹1,50,000 personal loan to Navneet, a 32-year-old Delhi resident. He was surprised to see a ₹500 processing fee reduction following his first EMI of ₹5,000.
He quickly dialled Hero FinCorp's toll-free support, 1800-102-4145, which is open Monday through Saturday from 9:30 AM to 6:30 PM. A representative explained that it was a typical one-time fee in just a couple of minutes.
Navneet felt some relief, thanked the agent, and downloaded the Hero FinCorp app to monitor EMIs in the future.
He saved time and complication by making a simple phone call.
Service | Customer Care Number | Availability |
General Queries (Toll-Free) | 1800 102 4145 | Mon–Sat, 9:30 AM – 6:30 PM |
Not Applicable | Not Applicable | |
Personal Loan | 1800 102 4145 | Mon–Sat, 9:30 AM – 6:30 PM |
NRI Customer Care | Not Applicable | Not Applicable |
Lost or Stolen Card | Not Applicable | Not Applicable |
WhatsApp Banking | +91 92893 86204 | 24/7 Chat Support |
Note: For corporate-related inquiries, you can contact:
*T&C Apply
Process:
Process:
Hero FinCorp has a lot of reliable methods to assist you, including their toll-free numbers (1800 102 4145 for retail
or 1800 103 5271 for corporate service), email address, or WhatsApp support @ +91 92893 86204.
Hero FinCorp helps make sure your enquiries and complaints are resolved quickly with its controlled grievance redressal and 24/7 service hours. Help is available via phone and message, whether you need it to track down a loan, ask for EMI support, or voice a grievance.
Q. Is there a separate contact for business or SME loans?
Yes, use 1800 103 5271 or email corporate.care@herofincorp.com.
Q. How do I escalate a complaint to the Nodal Officer?
Email nodal.officer@herofincorp.com or call 0124-3633945.
Q. How long does Hero FinCorp take to resolve complaints?
Typically within 30 days as per RBI guidelines.
Q. Can I manage my loan through a mobile app?
Yes, via the Hero FinCorp Customer App available on Android and iOS.
Q. Does Hero FinCorp offer SMS banking?
Basic updates are available; WhatsApp is recommended for full support.
Q. Can I get support through social media?
Yes, contact them via Facebook (@HeroFinCorp) or Twitter (@HeroFinCorp).
Other Customer Care Pages | |||
