Hero Fincorp Customer Care Number – Helpline & Contact Info

Hero FinCorp recently granted a ₹1,50,000 personal loan to Navneet, a 32-year-old Delhi resident. He was surprised to see a ₹500 processing fee reduction following his first EMI of ₹5,000.

He quickly dialled Hero FinCorp's toll-free support, 1800-102-4145, which is open Monday through Saturday from 9:30 AM to 6:30 PM. A representative explained that it was a typical one-time fee in just a couple of minutes.

Navneet felt some relief, thanked the agent, and downloaded the Hero FinCorp app to monitor EMIs in the future. 

He saved time and complication by making a simple phone call.

2. Hero Fincorp  Customer Care Numbers – Quick Summary Table

3. Detailed Hero Fincorp  Customer Care Numbers by Service

a. General Customer Support

• Toll-Free Number: 1800 102 4145
   
•  Availability: Monday to Saturday, 9:30 AM – 6:30 PM
   
•  When to Use: For general inquiries, loan application status, EMI queries, and other retail services.
   
•  Email: customer.care@herofincorp.com

b. Hero FinCorp Credit Card Customer Care

• Note: As of the latest available information, Hero FinCorp does not offer credit card services.

c. Personal Loan & Home Loan Customer Care

• Toll-Free Number: 1800 102 4145
   
•  Availability: Monday to Saturday, 9:30 AM – 6:30 PM
   
•  When to Use: For loan application tracking, EMI queries, foreclosure requests, and other personal loan services.
   
•  Email: customer.care@herofincorp.com

d. Hero FinCorp NRI Customer Care

• Note: As of the latest available information, Hero FinCorp does not provide dedicated NRI customer care services.

e. Emergency Services (Lost/Stolen Card, Fraud Report)

• Toll-Free Number: 1800 102 4145
   
•  Availability: Monday to Saturday, 9:30 AM – 6:30 PM
  
   When to Use: For reporting lost or stolen cards, fraud incidents, and initiating the hotlisting process.
  
   Email: customer.care@herofincorp.com
  
  

Note: For corporate-related inquiries, you can contact:

• Corporate Customer Care Number: 1800 103 5271
   
•  Availability: Monday to Friday, 10:00 AM – 6:00 PM
   
•  Email: corporate.care@herofincorp.com 

4. Other Ways to Contact Hero Fincorp  Customer Support

1. WhatsApp Banking: Steps to Activate and Use

• Activation: Send a “Hi” message to +91 92893 86204 on WhatsApp.
  
  
• Availability: 24/7 chat support for quick queries and assistance.
  
  
• Supported Services: Loan status inquiries, EMI details, document requests, and more.
  
  
• Access: Alternatively, use the HeroFinCorp Customer App for seamless support

2. Email Support: Priority and General Queries

• General Support: customer.care@herofincorp.com 
  
  
  • Availability: Monday to Saturday, 9:30 AM – 6:30 PM
    
    
  • Services: Personal loans, two-wheeler loans, used car loans, and more.
    
    
• Corporate Support: corporate.care@herofincorp.com 
  
  
  • Availability: Monday to Friday, 10:00 AM – 6:00 PM
    
    
  • Services: SME loans, loan against property, bill discounting, and other corporate services.

3. SMS Banking: Common Commands for Quick Tasks

• Service Activation: Send “Hi” to +91 92893 86204 via SMS.
  
  
• Supported Commands: Loan status updates, EMI reminders, and document requests.
  
  
• Note: For detailed services, it's recommended to use the WhatsApp Banking number or the HeroFinCorp Customer App.

4. Chatbot/Live Chat via Hero FinCorp Website/App

• Website: Visit HeroFinCorp Customer Care and look for the live chat option.
  
  
• App: Use the HeroFinCorp Customer App for real-time assistance.
  
  
• Services: Loan application status, EMI queries, document uploads, and more.

5. Social Media: Twitter, Facebook Handles

• Facebook: Hero FinCorp Facebook Page
  
  
• Twitter: @HeroFinCorp
  
  
  • Use: For general inquiries, updates, and feedback.
    
    
  • Note: For account-specific issues, it's recommended to use official channels like email or WhatsApp.

5. Hero Fincorp  Grievance Redressal Process

Level 1: Customer Care

• Contact Details:
  
  
  • Toll-Free Numbers:
    
    
    • 1800 102 4145 (For Two-Wheeler Loans, Used Car Loans, Personal Loans, and Insurance)
      
      
    • 1800 103 5271 (For Loan Against Property, SME/Commercial Loans, and Insurance)
      
      
  • Email: customer.care@herofincorp.com 
    
    
  • WhatsApp: Send “Hi” to +91 92893 86204
    
    
  • Availability: Monday to Saturday, 9:30 AM – 6:30 PM (Mon–Sat)
    
    
• Process:
  
  
  • Upon receiving a complaint, Hero FinCorp acknowledges it within 7 days.
    
    
  • A resolution or an explanation for any delays is provided within 4 weeks.
    
    
  • If unresolved, customers are informed about escalation options

Level 2: Nodal Officer

• Contact Details:
  
  
  • Name: Ms. Monica Arora
  • Email: nodal.officer@herofincorp.com
  • Phone: 0124-3633945
    
    
  • Address: Hero FinCorp Ltd., A-44, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi – 110044

Process:

• If a complaint remains unresolved after 30 days or if the customer is dissatisfied with the resolution, they can escalate the issue to the Nodal Officer.
  
  
• The Nodal Officer is expected to address the grievance promptly.

Level 3: Banking Ombudsman

• Jurisdiction: Chennai Region
  
  
• Contact Details:
  
  
  • Email: cms.nbfcochennai@rbi.org.in 
  • Phone: +91-44-25395964
  • Fax: +91-44-25395488
    
    
  • Address: NBFC Ombudsman, Chennai, C/o Reserve Bank of India, Fort Glacis, Chennai – 600001

Process:

• If the grievance is not resolved within 30 days at the Nodal Officer level, customers can approach the Banking Ombudsman.
  
  
• Complaints can be lodged online via the RBI Complaint Management System (CMS) portal: https://cms.rbi.org.in

Response Timelines as per RBI Guidelines

• Acknowledgment of Complaint: Within 7 days of receipt.
  
  
• Resolution or Explanation: Within 4 weeks of receipt.
  
  
• Escalation to Nodal Officer: If unresolved after 30 days.
  
  
• Escalation to Banking Ombudsman: If unresolved after 30 days at the Nodal Officer level.

Tips for Effective Grievance Redressal

1. Document Everything: Keep records of all communications, including emails, call logs, and written correspondence.
   
   
2. Provide Complete Information: Include all relevant details such as loan account number, complaint reference number, and a clear description of the issue.
   
   
3. Follow Up Regularly: If you haven't received an acknowledgment or resolution within the specified timelines, follow up promptly.
   
   
4. Utilise Online Portals: Use the RBI CMS portal for tracking and escalating complaints.
   
   
5. Seek External Help if Necessary: If the grievance remains unresolved, consider approaching the Banking Ombudsman for impartial resolution. 

Conclusion

Hero FinCorp has a lot of reliable methods to assist you, including their toll-free numbers (1800 102 4145 for retail 

or 1800 103 5271 for corporate service), email address, or WhatsApp support @ +91 92893 86204. 

Hero FinCorp helps make sure your enquiries and complaints are resolved quickly with its controlled grievance redressal and 24/7 service hours. Help is available via phone and message, whether you need it to track down a loan, ask for EMI support, or voice a grievance.

6. FAQs on Hero Fincorp  Customer Care

Q. Is there a separate contact for business or SME loans? 

Yes, use 1800 103 5271 or email corporate.care@herofincorp.com.

Q. How do I escalate a complaint to the Nodal Officer? 

Email nodal.officer@herofincorp.com or call 0124-3633945.

Q. How long does Hero FinCorp take to resolve complaints?

Typically within 30 days as per RBI guidelines.

Q. Can I manage my loan through a mobile app?

Yes, via the Hero FinCorp Customer App available on Android and iOS.

Q. Does Hero FinCorp offer SMS banking?

Basic updates are available; WhatsApp is recommended for full support.

Q. Can I get support through social media?

Yes, contact them via Facebook (@HeroFinCorp) or Twitter (@HeroFinCorp).

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