Yes Bank Customer Care Number – How to Contact Support Easily

Imagine this: Rohan, a working professional in Mumbai, checks his Yes Bank statement and notices a ₹9,500 transaction he never made. Concerned, he immediately calls the toll-free number 1800 103 1212 to block his card. He then follows up through Yes Bank’s WhatsApp Banking on +91-82912-01200. Within 24 hours, his card is blocked, and an investigation is underway. When the refund takes longer than expected, he escalates the issue by emailing head.grievanceredressal@yesbank.in.

Isn't it interesting how just a few phone numbers can protect your finances?

In this blog, you'll find:

• A full list of Yes Bank customer care numbers
• Email contacts organised by service type
• Clear steps to escalate a complaint, right up to the Banking Ombudsman

Yes Bank Customer Care Numbers - Quick Summary Table

3. Detailed Yes Bank Customer Care Numbers by Service:

Yes Bank offers varied contact options to get in touch for general bank-related questions and corporate account servicing. Below, there is the division of the available contact choices, timings, and who may use them:

A. General Customer Support:

You may choose from two options depending on whether you'd like a chargeable call or are okay with paying for one:

• Chargeable Helpline: 1860 210 1200
• Availability: Generally operates 24/7

Note: Charges for the call will be applicable as per your telecom service provider.

Use this line for your day-to-day banking queries, such as balance queries, issues related to a transaction, or information about the products.

• Toll-Free Helpline: 1800 1200
• Timings: 8:00 AM to 8:00 PM, all days

After 8 PM: Critical banking services (like report card loss or fraud alert) are only facilitated.

Free of charge, convenient for customers who do not have to pay for the call during working hours.

Email Support – General & Premium Banking:

You can also contact Yes Bank by email:

• General Customers: yestouch@yesbank.in
• YES First Customers (Premium Banking): yesfirst@yesbank.in

Use this if you hold a YES First account and need personalised support.

Corporate Banking Queries

For corporations or corporate clients who require help with their corporate accounts or services:

Phone Numbers:

• +91 (22) 5091 9800
• +91 (22) 6507 9800

Operational during business hours (usually Monday–Friday, working hours; refer to website for precise timing).

Handy Tips:

• Always check the most current contact numbers and availability on the authentic Yes Bank website.
• For emergency after-working hours matters, e.g., fraud or card loss, dial the toll-free number even after regular hours.
• Email replies may take 24–48 hours, so utilise telephone lines for faster resolution.

B. Axis Bank Credit Card Customer Care:

Yes Bank offers multiple contact channels for credit card holders based on the card type, issue category, and urgency. Whether you're a retail or commercial cardholder, here's how to get assistance:

Phone Support- By Card Type

Depending on your credit card tier, Yes Bank provides separate toll-free and chargeable numbers:

1. YES First & YES Premia Credit Cards

• Toll-Free Number: 1800 103 6000

Use this number for free assistance related to YES First or YES Premia credit cards.

• Chargeable Number: 1860 210 1200

Standard call rates apply based on your mobile or landline provider.

2. YES Prosperity Credit Cards

• Toll-Free Number: 1800 103 1212
  For YES Prosperity cardholders (standard credit cards), this line is toll-free and available for all card-related support.
  
  

Email Support- By Query Type

General Credit Card Inquiries

• yestouchcc@yesbank.in
  Use this for routine questions such as billing, payments, statement requests, or transaction disputes.
  

Card Closure or Cancellation Requests

Yes Bank offers two separate emails depending on whether your card is a personal (retail) card or a corporate (commercial) card:

• Retail Credit Card Closure (Individual Users):
  creditcard.closure@yesbank.in
• Commercial Credit Card Closure (Business Users):
   
• cc.corporateassist@yesbank.in
  
  

When requesting a closure, always include your registered mobile number, the last four digits of your card, and the reason for closure for faster processing.

Complaints, Mis-selling, or Harassment Issues

If you've faced any mis-selling (unwanted or misleading sales) or harassment by Yes Bank’s credit card sales agents:

• ccsalescomplaints@yesbank.in
• 022-68937300 (Available from 8:00 AM to 8:00 PM daily)

This line is specifically for raising sales-related complaints. Be ready to share the name of the agent or details of the incident if available.

Important Notes:

• Always double-check contact info on the official Yes Bank website before reaching out.
• Response times via email can vary (usually 24–48 hours).
• Toll-free numbers are free of charge within India, but call charges may apply on other numbers.
• For urgent card blocking or fraud issues, use the phone support lines immediately.
  
  

C. Yes Bank NRI Customer Care

Yes Bank provides special helplines and email support for customers living outside India, such as Non-Resident Indians (NRIs). 

These are available for both general banking queries and credit card-related issues, so you're covered wherever you are.

International Phone Support

1. General Banking Inquiries (From Outside India)

If you are abroad and require assistance with general banking services (e.g., NRI accounts, deposits, fund transfers, etc.), you can utilise the numbers below:

Universal International Helpline: +91 (22) 50795101

Call this number from any country if a local number is not available.

International call rates may be applicable depending on your telecom company.

• USA Toll-Free: 1833 380 0149
• United Kingdom Toll-Free: 800 048 9153
• Canada Toll-Free: 1833 491 0559
• UAE Toll-Free: 8000 3570 2510

These free-of-cost numbers are developed to assist Yes Bank customers residing abroad in contacting without paying international call rates. Availability might be subject to local telecom networks.

NRI Customer Email Support: nri@yesbank.in

• This email is for NRIs only who are looking for assistance regarding their Yes Bank account, services, or inquiries.
• While submitting an email, provide your complete name, registered mobile number, and a short description of your problem for faster assistance.

Global Credit Card Assistance: If you're abroad and have a problem with your Yes Bank credit card, like reporting loss, dispute handling, or payment issues:

Dial: +91 (22) 50795101

• Same number as overall banking, but also deals with credit card-specific issues.
• Use this if you're abroad and want urgent credit card assistance.

Useful Tips:

• Always use toll-free numbers where available to avoid international call rates.
• For secure communication, do not share sensitive information such as complete card numbers or passwords through email.
• Email response time is typically within 24–48 hours.

D. Emergency Services (Lost/Stolen Card, Fraud Report)

If your Yes Bank credit or debit card is lost, stolen, or displaying unauthorised transactions, it's essential to report the matter to safeguard your account without delay. Yes Bank provides several reporting options, both toll-free in India and international, to provide timely assistance.

1. Lost/Stolen Card Reporting

For YES FIRST and YES ELITE+ Credit Cards:

• Toll-Free (India): 1800 103 6000
• Available 24/7
• For premium credit card customers requiring reporting of card loss, theft, or blocking the card instantly.

For YES Prosperity Credit Cards:

• Toll-Free (India): 1800 103 1212
• For all other Yes Bank credit card customers (non-premium cards).

For International Customers (Any Card Type):

• Phone: +91 80 6871 0002
• Available from outside India for emergency blocking of the card and reporting fraud.
• International call rates may be applicable.

2. Reporting Fraudulent Activity

• If you see suspicious or unauthorised activity on your credit or debit card:
• Call the numbers above under the same section as your card type or your location.
• Call to report at once to get the card blocked and have it investigated.
• We recommend that you also email the supporting documents (if necessary) after you have called.

3. Email Support (For Card Issues)

YES FIRST & YES ELITE+ Credit Cards:

• yesfirstcc@yesbank.in
• Use this email for subsequent follow-ups concerning YES FIRST or ELITE+ card services, particularly in the event of reporting fraud or theft.
• For security reasons, avoid revealing full card numbers and PINs in the email. Use your name, registered mobile number, and a concise description of the problem.

4. Other Ways To Contact Yes Bank Customer Support

1. Yes Bank WhatsApp Banking

Yes Bank provides WhatsApp Banking to help customers access essential services quickly and securely through their smartphones, without needing to call or visit a branch.

WhatsApp Banking Number

Number: +91 82912 01200
 

This is Yes Bank’s official WhatsApp Banking number. It’s available 24/7 for both general banking services and information 

requests.

How to Use WhatsApp Banking (Step-by-Step):

1. Save the Number:
   Add +91 82912 01200 to your phone contacts and name it "Yes Bank WhatsApp."
   
   
2. Open WhatsApp:
   Go to your WhatsApp app and open the chat with "Yes Bank."
   
   
3. Start the Conversation:
   Send a simple message like “Hi” to begin. The bank’s chatbot will reply with a list of available services.
   
   

Services You Can Access:

Using WhatsApp Banking, you can quickly perform tasks like:

• Check your account balance
• View the last 5 transactions
• Request an account statement
• Know your loan details
• Get FD details
• Apply for products
• Report lost/stolen card
• Access FAQs and contact information
  
  

This service is available to both existing Yes Bank customers and potential new customers seeking information.

5. Yes Bank Grievance Redressal Process

Yes Bank is committed to addressing customer concerns effectively and transparently. To ensure every grievance is heard and resolved on time, the bank provides multiple channels through which customers can lodge complaints. If the resolution provided at the initial level is not satisfactory, there is a clear escalation matrix that customers can follow.

1. Initial Complaint Registration

Customers can complain using any of the following primary channels:

a. Visit a Branch

• Customers can walk into any Yes Bank branch during working hours.
• Complaints can be entered in the complaint register maintained at the branch.
• The branch staff will also share details of designated officers responsible for handling customer issues.
  
  

b. Phone Banking (YES Touch Contact Centre)

• Customers can call the Yes Touch Phone Banking service to raise complaints.
• This is suitable for general banking, credit card, or account-related issues.
  
  

c. Email

• Complaints can be sent to the email addresses displayed at branches or listed on the official Yes Bank website.
• Customers should use their registered email address and include relevant details like customer ID, issue summary, and contact number.
  
  

d. Relationship Manager or Virtual Channels

• Customers with assigned Relationship Managers (RMs) can reach out directly for assistance.
• Alternatively, digital platforms such as IRIS (Virtual Assistant) or Net Banking can be used to raise queries or complaints.
  
  

e. Net Banking

• Log in to your Yes Bank Net Banking account.
• Navigate to the "Help" section and open the "Mailbox" to register a complaint.
  
  

f. Online Complaint Form

• Available on the Yes Bank official website.
• Customers can fill out an online complaint form to submit their issues digitally.
  
  

2. Escalation Matrix

If the initial response is not satisfactory, customers can escalate the matter as follows:

Level 2 – Grievance Redressal Officer

If your issue remains unresolved through the initial channels, you may contact the Grievance Redressal Officer:

• Officer Name: Ms. Sangeeta P
• Designation: Head – Grievance Redressal
• Email: head.grievanceredressal@yesbank.in
• Phone: +91 (22) 50795173
• Timings: Monday to Friday, 9:30 AM to 6:00 PM
   
•  (Excludes 2nd and 4th Saturdays, Sundays, and bank holidays)
  
  

Level 3 – Principal Nodal Officer

If the resolution provided at Level 2 is still unsatisfactory, the complaint can be escalated further to the Principal Nodal Officer:

• Officer Name: Ms. Shefali Singh Moza
• Designation: Principal Nodal Officer
• Email: principal.nodalofficer@yesbank.in
• Phone: +91 (22) 50795174
• Timings: Monday to Friday, 9:30 AM to 6:00 PM
   
•  (Excludes 2nd and 4th Saturdays, Sundays, and bank holidays)
  
  

3. Banking Ombudsman (External Escalation)

If your complaint is not resolved within 30 days, or you are not satisfied with the final response from Yes Bank, you may escalate the issue to the Banking Ombudsman appointed by the Reserve Bank of India (RBI). Full details can be found on the RBI Ombudsman website.

Investor Grievance Redressal – Key Managerial Personnel

Yes Bank also has a dedicated escalation matrix for investor-related grievances. Names and contact details of Key Managerial Personnel (KMPs) responsible for investor relations are available on the Investor Relations section of the bank's official website.

Summary

Conclusion:

Having the know-how to call your bank at the right moment can be all you need. From losing a card, or having a suspected transaction, or for assistance in getting a loan or NRI account, Yes Bank provides crystal-clear and trusted guidance through toll-free numbers, mail, WhatsApp, and beyond. 

You can even lodge a complaint and pursue it further if required, right up to the Banking Ombudsman. This book addresses everything—emergency assistance to regular questions. Keep it nearby, save the important numbers, and be ready. After all, when your money is concerned, fast support and peace of mind go hand in hand.

FAQs Related To Yes Bank Customer Care Number:

1. What is the toll-free number for general Yes Bank queries?
Call 1800 1200 between 8 AM to 8 PM for free assistance with general banking questions.

2. How can I report a lost or stolen Yes Bank card?
Dial 1800 103 1212 immediately to block your card and report the issue.

3. Can I access Yes Bank services via WhatsApp?
Yes, message +91-82912-01200 on WhatsApp for quick services like balance checks and card blocking.

4. Who do I email for regular Yes Bank support?
General customers can email yestouch@yesbank.in; YES First users can use yesfirst@yesbank.in.

5. What is the Yes Bank credit card support number?
 For all credit card issues, call 1860 210 1200 or use toll-free numbers based on your card type.

Apply for Loans Fast and Hassle-Free

Apply Now

About the Author

LoansJagat Team

We are a team of writers, editors, and proofreaders with 15+ years of experience in the finance field. We are your personal finance gurus! But, we will explain everything in simplified language. Our aim is to make personal and business finance easier for you. While we help you upgrade your financial knowledge, why don't you read some of our blogs?