KVB Customer Care – Complete 24x7 Support & Helpline Guide

Ravi, a 30-year-old marketing professional from Hyderabad, recently opened a Karur Vysya Bank (KVB) savings account with ₹15,000. A week later, he faced an issue transferring ₹8,000 through the mobile app. He reached out to KVB Customer Care, which responded promptly with clear, step-by-step guidance, resolving the problem in minutes.

Throughout his banking experience, KVB Customer Care continued to impress Ravi. The support team was quick and helpful, whether he had questions about his account balance, the ₹100 cheque book fee, debit card concerns, or the ₹3,000 monthly minimum balance.

Because of KVB Customer Care, Ravi avoided delays and felt reassured with timely solutions. The consistent support made his banking smooth and convenient.

For Ravi, KVB Customer Care wasn’t just a help desk—it was a dependable partner that made his financial journey stress-free.

Detailed KVB Customer Care Number By Service

a.General Support

Sonia, a 26-year-old entrepreneur from Pune, recently opened a Karur Vysya Bank (KVB) account to manage her business transactions. When accessing internet banking, she turned to KVB Customer Care for assistance. She discovered that KVB offers two helpline options: a toll-free and a chargeable local-call number.

Read More – KVB Balance Check

 For general account queries—like checking her balance or understanding fund transfer limits—Sonia used the toll-free line, which worked efficiently without any added cost. However, when a specific transaction error required follow-up from her branch, she contacted the chargeable number to get more detailed support. By knowing when to use each option, Sonia quickly resolved her issues and appreciated the responsive service provided by KVB Customer Care.

b.KVB Credit Card Customer Care

Vikram, a 38-year-old finance manager from Mumbai, relies on his KVB Corporate Credit Card for managing company expenses. One day, he noticed an unfamiliar charge on his statement and promptly contacted KVB Customer Care at 1800 419 6500. 

The issue, being routine, was quickly resolved after the support team clarified the charge and explained applicable local call charges. In addition to the helpline, Vikram was informed he could email creditcardsupport@kvbmail.com  or customersupport@kvbmail.com  for further assistance. 

When Vikram later misplaced his KVB Debit Card while abroad, he immediately called KVB Customer Care at 1860 258 1916 to block the card. The support team provided the VISA Global Assistance Helpline for overseas help and instructed him to confirm the loss in writing for added security.

c.Personal Loan & Home Loan Customer Care

Meena, a Karur Vysya Bank (KVB) customer, recently applied for a home loan and wanted to check her application status. She contacted KVB Customer Care at 1860 258 1916, where a representative promptly provided the latest update. During the same call, Meena also inquired about her personal loan EMI schedule and received a detailed breakdown, including the next due date and interest components.

Planning to close her loan early, she asked about the foreclosure process. The support executive explained the required documents, steps involved, and the exact foreclosure amount. Because of KVB Customer Care, Meena was able to manage loan tracking, EMI queries, and foreclosure planning—all in a single, hassle-free call.

d.KVB NRI Customer Care

Rajesh, an NRI based in Singapore, needed help linking his international mobile number to his KVB NRE account and understanding inward remittance charges. To get assistance, he contacted KVB Customer Care via the international helpline at +91 44 - 66217600 during Indian working hours. The representative promptly guided him through updating his contact details and explained the charges for transferring SGD to India.

As some of his queries involved document verification, Rajesh was asked to email the necessary documents to KVB Customer Care at nribanking@kvbmail.com, the bank’s dedicated NRI support email. He also learned about the convenient call-back request feature, where NRIs can fill out a form on the KVB website to receive a support call at their preferred time. These services ensured Rajesh could handle all his banking needs efficiently, even from abroad.

e.Emergency services (Lost/stolen card, Fraud report)

Anita, a Karur Vysya Bank (KVB) customer, discovered two unauthorised transactions of ₹3,200 and ₹1,600 on her debit card after misplacing her wallet. Realising the urgency, she immediately contacted KVB Customer Care at 1860 258 1916 (local call charges applicable). The support executive quickly hotlisted her debit card to prevent any further misuse and filed a fraud report on her behalf.

To ensure proper follow-up, Anita also emailed full details—including the last known transaction—to KVB Customer Care at customersupport@kvbmail.com. She received a confirmation email with a ticket ID and was assured that an investigation was underway and a replacement card would be dispatched within a few working days. Because of KVB’s swift emergency response, Anita was able to minimise her financial loss and secure her account.

Other Ways to Contact KVB Customer Care

WhatsApp Banking: Steps to activate and use

Ramesh, a KVB customer, wanted a quick way to check his account balance and mini statement without logging into net banking. He decided to activate KVB WhatsApp Banking using the number 

9176994444.

He saved the number to his contacts and sent a simple “Hi” on WhatsApp. Instantly, he received a welcome message along with the Terms & Conditions, and he tapped “Agree” to proceed. The system then displayed a Main Menu with options like balance inquiry, mini statement, and cheque book request.

Ramesh also received a pop-up asking if he’d like to receive important updates and alerts via WhatsApp. He selected “Yes,” enabling push notifications for future communication. If he ever wanted to go back to the main menu, he could simply type #.

With just a few taps, Ramesh could now access essential banking services anytime through KVB WhatsApp Banking, making his banking experience faster and more convenient.

Email Support: Priority and general queries

Sneha, a Karur Vysya Bank (KVB) customer, had a query regarding a delayed fixed deposit receipt and also needed information about updating her KYC. Instead of calling, she chose to email customersupport@kvbmail.com, KVB’s official customer care email ID.

Within a few hours, she received an acknowledgement with a ticket number, and her FD issue was resolved the next working day. Sneha was also guided on the documents required for KYC updates.

KVB’s email support is a convenient channel for handling both priority and general queries, offering reliable and trackable customer service without waiting on calls.

SMS Banking: Common commands for quick tasks

Vikram, a KVB customer, was locked out of his internet banking account after entering the wrong password multiple times. Instead of calling support, he used KVB’s SMS banking service from his registered mobile number.

He simply sent the message:
 

KVBNET 112233 UNLOCK
 

to +91 9643739643, +91 9643999643, or 56161, where 112233 was his customer ID. Within minutes, his user ID was unlocked, and he was able to log in again.

KVB’s SMS banking allows customers to perform quick tasks like unlocking user IDs, checking balances, and more, conveniently and without internet access. Just remember, SMS charges apply as per your mobile tariff plan.

Chatbot/Live chat via KVB Website/App

Anjali, a KVB customer, had a question about her personal loan repayment schedule late at night. Instead of waiting for business hours, she opened the KVB - DLite & Mobile Banking app and used the Chatbot/Live Chat feature available on the official website.

The chatbot instantly responded and guided her through her query, helping her download the loan statement in just a few clicks. She also learned she could ask about account balance, last transactions, branch services, and more anytime through this feature.

Also Read - KVB Net Banking

KVB’s Chatbot/Live Chat on their website and app offers 24/7 support for quick queries, saving time and avoiding long wait times on calls.

Social Media: Twitter, Facebook Handles

Priya, a digital-savvy customer of Karur Vysya Bank (KVB), prefers staying updated on bank offers and services through social media. She follows KVB on Facebook (@OfficialKarurVysyaBank) and Instagram (@officialkarurvysyabank).

Through these platforms, she regularly receives updates on new products, loan offers, digital banking tips, and even security alerts. The posts are easy to follow, and she often uses the comment section or DMs to ask quick questions, which the bank responds to promptly.

For customers like Priya, KVB’s Facebook and Instagram pages offer a convenient and interactive way to stay informed and connected with the bank.

KVB Grievance Redressal Process

Level 1: Customer Care

Rahul, a Karur Vysya Bank (KVB) customer, was unhappy with the delayed processing of his cheque clearance. As a first step, he contacted his branch manager via the branch email and also registered a complaint in the complaint register available at the branch.

However, after five working days, he received no resolution or response. Following the KVB grievance redressal process – Level 1, Rahul then escalated the issue to the Divisional Manager for further review.

KVB encourages customers to first reach out to the branch manager, and if unsatisfied or unresolved within five days, to escalate the matter to the Divisional Manager for proper redressal.

Level 2: Nodal Officer Details

After escalating his issue to the Divisional Manager, Rahul still didn’t receive a satisfactory response within 10 working days. As per KVB’s grievance redressal process – Level 2, he decided to approach the Central Office – Customer Care Cell.

He lodged his complaint directly through the bank’s official website and also emailed the details to customerservice@kvbmail.com. Customers can also write to the Nodal Officer, Operations Department, Central Office, Karur, for further resolution.

At this level, KVB ensures a more senior review of unresolved complaints, helping customers like Rahul seek a fair and timely resolution.

Level 3: Banking Ombudsman Escalation Process

After following all internal steps, including reaching out to the Branch Manager, Divisional Office, and Central Office, Mr. Iyer was still dissatisfied with the resolution of his loan-related complaint. Since 30 days had passed since he first raised the issue, and there was no satisfactory response, he decided to escalate the matter to the Banking Ombudsman.

As per KVB’s grievance redressal policy, if a customer receives no reply or an unsatisfactory response within 30 days, they may directly approach the Banking Ombudsman for fair redressal. 

Complaints requiring more time are acknowledged promptly, and customers are updated on the status until a final decision is communicated.

KVB also ensures that branches and divisional offices submit monthly action-taken reports to the Central Office, ensuring transparency and accountability throughout the grievance process.

FAQ’s

1. How can I contact KVB customer care?
You can call the helpline at 1860 258 1916 or email customersupport@kvbmail.com  for assistance with cards, accounts, loans, or other queries.

2. What should I do if I lose my debit card?
Immediately call 1860 258 1916 to block your card and report fraud. You can also email customersupport@kvbmail.com for written confirmation and tracking.

3. How do I activate WhatsApp Banking with KVB?
Save 9176994444, send “Hi” on WhatsApp, agree to terms, and access the menu to use services like balance check and mini statements.

4. Where do I escalate unresolved complaints?
If unresolved at the branch, escalate to the Divisional Manager, then to the Central Office via customerservice@kvbmail.com , and finally to the Banking Ombudsman after 30 days.

5. Is there a helpline for NRI customers?
Yes, NRIs can call +91 44 66217600 or email nribanking@kvbmail.com  for account, remittance, or service-related queries from abroad.

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