ICICI Bank Customer Care Number

Ravi Sharma, a 34-year-old IT professional from Pune, faced an alarming problem in the dead of night. It was about 11:45 PM when he was checking his ICICI Bank credit card statement, and he saw an unusual transaction of ₹8,479 for a foreign purchase which he had not made. Horrified, he dialled the ICICI Bank 24x7 customer care centre number 1800 1080 immediately.

Within just three minutes, a representative answered his call. After verifying Ravi's identity with his registered mobile number and the last four digits of his card (XXXX 3421), the agent confirmed that the transaction was indeed unauthorised. The executive promptly initiated the dispute resolution process, blocked the card to prevent further misuse, and assured Ravi that a replacement card would be dispatched within 5–7 working days.

A temporary credit of ₹8,479 was reflected in his account within 48 hours, pending the investigation. The new card arrived on the fourth day, and the disputed amount was permanently reversed after twelve business days.

Thanks to ICICI’s responsive support, Ravi avoided financial loss and gained confidence in the bank’s quick and secure handling of fraud-related issues, even at midnight.

ICICI Bank Customer Care Numbers

Detailed ICICI Bank Customer Care Numbers by Service 

Meena, a working professional in Mumbai, noticed an unexpected debit of ₹15,500 on her ICICI Bank credit card late at night. Panicked and unsure whether it was fraudulent, she quickly dialled the ICICI credit card customer care number, 1800 102 0123.

Read More – ICICI Bank Loan Statement

The executive verified her identity, blocked the card to prevent further misuse, and raised a dispute request for the transaction. The entire process had taken less than ten minutes. A week later, the disputed amount was reversed after an investigation. This instance shows how knowing the right customer care number can save one from financial loss and unnecessary stress.

a. General Customer Support

ICICI Bank provides multiple helplines to handle a wide range of general banking services. Whether one is checking their account balance, requesting a new chequebook, or inquiring about their fixed deposits, these customer care numbers are your go-to support tools.

Key Numbers:

• 1800 1080 – This is a toll-free number, accessible 24/7 across India.
• 1860 120 7777 – An alternate number that may incur standard call charges depending on your mobile provider.

These numbers are best suited for the following services:

• Savings account-related queries: Balance checks, passbook updates, and more.
• Fixed deposit or recurring deposit information
• Chequebook or account statement requests
• Internet and mobile banking support
• UPI-related issues or service deactivation requests

The customer support team is trained to handle most account-related issues without requiring you to visit a branch physically.

b. ICICI Bank Credit Card Customer Care

Credit cards are a widely used product offered by ICICI Bank, and the customer care infrastructure around it is strong and responsive.

Card Activation, Billing Disputes, and Credit Limit Inquiries:

• 1800 102 0123 – A dedicated toll-free number for all credit card services. This is the number you should call for:
  • Activating a new card
  • Disputing incorrect charges
  • Raising a request to increase your card limit
  • Updating card information like registered mobile or email ID

Lost Card Reporting and Replacement:

• 1860 120 7777 – This number is available for reporting lost/stolen cards or fraudulent usage. It's accessible 24/7, and you’ll be guided through the blocking or “hotlisting” process.

Important Tip: The sooner you report a stolen or lost card, the faster ICICI Bank can prevent any further misuse. Ideally, call within 30 minutes of discovering the issue.

c. Personal Loan & Home Loan Customer Care

If you're among the lakhs of customers who have taken a personal or home loan from ICICI Bank, customer support becomes crucial—especially when you're trying to track your application or handle EMI-related queries.

Loan Application Tracking:

• 1860 120 7777 – Use this number to follow up on loan application status, whether it’s a personal loan, car loan, or home loan.

EMI Queries & Foreclosure Support:

• Same Number – Call to:
  • Get your EMI due date and balance amount
  • Request a loan foreclosure statement
  • Understand the interest component vs. principal
  • Change EMI deduction dates or request additional documentation

ICICI also offers in-app services via the iMobile app, where you can raise service requests or track foreclosure progress without having to speak to an executive.

d. ICICI Bank NRI Customer Care

For its global NRI customer base, ICICI has dedicated numbers by country, ensuring time zones and local call preferences are respected.

Email & Callback Support:

• Email: nri@icicibank.com 
• Callback Request: You can raise a callback request on the NRI services portal. An executive will call back within your preferred time slot and region.

This service is especially helpful if you're residing abroad and need help with remittance tracking, account opening, or investment advisory.

e. Emergency Services – Lost/Stolen Card & Fraud Reporting

What to Do in an Emergency?

Imagine waking up to three OTP messages for transactions you didn’t initiate. Every minute counts. That’s where ICICI Bank’s emergency support steps in.

Immediate Actions to Take:

• Call 1800 1080 or 1860 120 7777 as soon as you suspect fraud or lose your debit/credit card.
• Block your card instantly using:
  • iMobile App
  • ICICI Internet Banking
  • Customer Care helpline

Hotlisting Process:

1. Identify yourself using your registered mobile number and account/card details.

Pro Tip: Save these emergency numbers in your phonebook under "ICICI Emergency" so you don’t waste time searching when it matters most.

Other Ways to Contact ICICI Bank Customer Support

ICICI Bank has built a robust support system that goes far beyond traditional helplines. For customers who prefer convenience or are unable to call, there are multiple digital and non-voice options to connect with the bank. Here's a detailed look at these alternative channels — from WhatsApp banking to grievance redressal — with real-life numerical examples for clarity.

1. WhatsApp Banking: Steps to Activate and Use

ICICI WhatsApp Number: 86400 86400

Activation Process:

• Save 86400 86400 in your contacts.
• Open WhatsApp and send "Hi" to this number.
• Follow the automated prompts to access services.

Services You Can Access: