ICICI Bank Customer Care Number

Ravi Sharma, a 34-year-old IT professional from Pune, faced an alarming problem in the dead of night. It was about 11:45 PM when he was checking his ICICI Bank credit card statement, and he saw an unusual transaction of ₹8,479 for a foreign purchase which he had not made. Horrified, he dialled the ICICI Bank 24x7 customer care centre number 1800 1080 immediately.

Within just three minutes, a representative answered his call. After verifying Ravi's identity with his registered mobile number and the last four digits of his card (XXXX 3421), the agent confirmed that the transaction was indeed unauthorised. The executive promptly initiated the dispute resolution process, blocked the card to prevent further misuse, and assured Ravi that a replacement card would be dispatched within 5–7 working days.

A temporary credit of ₹8,479 was reflected in his account within 48 hours, pending the investigation. The new card arrived on the fourth day, and the disputed amount was permanently reversed after twelve business days.

Thanks to ICICI’s responsive support, Ravi avoided financial loss and gained confidence in the bank’s quick and secure handling of fraud-related issues, even at midnight.

ICICI Bank Customer Care Numbers

Detailed ICICI Bank Customer Care Numbers by Service 

Meena, a working professional in Mumbai, noticed an unexpected debit of ₹15,500 on her ICICI Bank credit card late at night. Panicked and unsure whether it was fraudulent, she quickly dialled the ICICI credit card customer care number, 1800 102 0123.

The executive verified her identity, blocked the card to prevent further misuse, and raised a dispute request for the transaction. The entire process had taken less than ten minutes. A week later, the disputed amount was reversed after an investigation. This instance shows how knowing the right customer care number can save one from financial loss and unnecessary stress.

a. General Customer Support

ICICI Bank provides multiple helplines to handle a wide range of general banking services. Whether one is checking their account balance, requesting a new chequebook, or inquiring about their fixed deposits, these customer care numbers are your go-to support tools.

Key Numbers:

• 1800 1080 – This is a toll-free number, accessible 24/7 across India.
• 1860 120 7777 – An alternate number that may incur standard call charges depending on your mobile provider.

These numbers are best suited for the following services:

• Savings account-related queries: Balance checks, passbook updates, and more.
• Fixed deposit or recurring deposit information
• Chequebook or account statement requests
• Internet and mobile banking support
• UPI-related issues or service deactivation requests

The customer support team is trained to handle most account-related issues without requiring you to visit a branch physically.

b. ICICI Bank Credit Card Customer Care

Credit cards are a widely used product offered by ICICI Bank, and the customer care infrastructure around it is strong and responsive.

Card Activation, Billing Disputes, and Credit Limit Inquiries:

• 1800 102 0123 – A dedicated toll-free number for all credit card services. This is the number you should call for:
  • Activating a new card
  • Disputing incorrect charges
  • Raising a request to increase your card limit
  • Updating card information like registered mobile or email ID

Lost Card Reporting and Replacement:

• 1860 120 7777 – This number is available for reporting lost/stolen cards or fraudulent usage. It's accessible 24/7, and you’ll be guided through the blocking or “hotlisting” process.

Important Tip: The sooner you report a stolen or lost card, the faster ICICI Bank can prevent any further misuse. Ideally, call within 30 minutes of discovering the issue.

c. Personal Loan & Home Loan Customer Care

If you're among the lakhs of customers who have taken a personal or home loan from ICICI Bank, customer support becomes crucial—especially when you're trying to track your application or handle EMI-related queries.

Loan Application Tracking:

• 1860 120 7777 – Use this number to follow up on loan application status, whether it’s a personal loan, car loan, or home loan.

EMI Queries & Foreclosure Support:

• Same Number – Call to:
  • Get your EMI due date and balance amount
  • Request a loan foreclosure statement
  • Understand the interest component vs. principal
  • Change EMI deduction dates or request additional documentation

ICICI also offers in-app services via the iMobile app, where you can raise service requests or track foreclosure progress without having to speak to an executive.

d. ICICI Bank NRI Customer Care

For its global NRI customer base, ICICI has dedicated numbers by country, ensuring time zones and local call preferences are respected.

Email & Callback Support:

• Email: nri@icicibank.com 
• Callback Request: You can raise a callback request on the NRI services portal. An executive will call back within your preferred time slot and region.

This service is especially helpful if you're residing abroad and need help with remittance tracking, account opening, or investment advisory.

e. Emergency Services – Lost/Stolen Card & Fraud Reporting

What to Do in an Emergency?

Imagine waking up to three OTP messages for transactions you didn’t initiate. Every minute counts. That’s where ICICI Bank’s emergency support steps in.

Immediate Actions to Take:

• Call 1800 1080 or 1860 120 7777 as soon as you suspect fraud or lose your debit/credit card.
• Block your card instantly using:
  • iMobile App
  • ICICI Internet Banking
  • Customer Care helpline

Hotlisting Process:

1. Identify yourself using your registered mobile number and account/card details.
2. The executive will immediately block the card.
3. You’ll receive a service request number for tracking.
4. A new card reissue will be initiated and dispatched to your registered address.

Pro Tip: Save these emergency numbers in your phonebook under "ICICI Emergency" so you don’t waste time searching when it matters most.

Other Ways to Contact ICICI Bank Customer Support

ICICI Bank has built a robust support system that goes far beyond traditional helplines. For customers who prefer convenience or are unable to call, there are multiple digital and non-voice options to connect with the bank. Here's a detailed look at these alternative channels — from WhatsApp banking to grievance redressal — with real-life numerical examples for clarity.

1. WhatsApp Banking: Steps to Activate and Use

ICICI WhatsApp Number: 86400 86400

Activation Process:

• Save 86400 86400 in your contacts.
• Open WhatsApp and send "Hi" to this number.
• Follow the automated prompts to access services.

Services You Can Access:

• Check account balance
• View the last 5 transactions
• Credit card details
• Fixed deposit summaries

Example:
 

Priya wanted to check her latest salary credit on the 1st of the month. Instead of logging into net banking, she messaged “Hi” on 86400 86400. Within 20 seconds, she received her account balance: ₹1,15,800, along with a mini statement of her last 5 transactions.

2. Email Support: For Priority and General Queries

• General Queries: customer.care@icicibank.com
• NRI Banking Queries: nri@icicibank.com
• Corporate Clients: corporatecare@icicibank.com

Important Note: Always use your registered email ID to ensure authentication and faster resolution.

Example:
 

Arun wanted a duplicate interest certificate for his home loan of ₹38 lakhs. He emailed his request to customer.care@icicibank.com from his registered email. The PDF certificate was delivered to his inbox within 24 hours, no branch visit needed.

3. SMS Banking: Quick Commands at Your Fingertips

As of now, SMS Banking is not available, but ICICI previously offered commands like:

• BAL <last 6 digits of A/C> to 9215676766 for balance
• MINI <last 6 digits of A/C> for mini statement

Since these services are currently not active, WhatsApp Banking and iMobile App are the best alternatives.

. Chatbot and Live Chat Support

ICICI’s AI Chatbot – iPal:

• Accessible on the ICICI Bank official website and the iMobile app.
• Offers instant responses to common queries like credit card due dates, FD maturity, etc.

Live Chat:

• Available for logged-in users via website/app.
• Chat with a real agent for more complex issues.

Example:
 

Megha wanted to find out the maturity amount of her FD worth ₹5,00,000. She logged into the iMobile app and used iPal. Within a minute, she had the exact maturity amount and date — ₹5,47,250 on 15th August 2025.

5. Social Media Support

Official Handles:

• Twitter: @ICICIBank_Care
• Facebook: facebook.com/icicibank

Tip: Do not share personal information like account number, PIN, or OTP on these platforms. Use Direct Messages (DMs) for private queries.

Example:
 

Vikram tweeted about a failed UPI transaction of ₹2,400. Within 2 hours, the support team responded via DM, took the transaction ID, and assured reversal within 3 working days. The amount was credited back the very next day.

6. ICICI Bank Grievance Redressal Process

If your issue is not resolved through primary channels, ICICI provides a 3-level escalation process:

Level 1: Customer Care

• Call 1800 1080 or email customer.care@icicibank.com
• Resolution Time: Within 7 working days

Level 2: Escalation to Nodal Officer

Numerical Example:
 

Anuj had been waiting for a refund of ₹12,000 for a double-charged credit card transaction for over 10 days. He escalated to headcreditcards@icicibank.com, and within 3 days, he received a call with confirmation and refund processing details.

Level 3: Banking Ombudsman Escalation

• Principal Nodal Officer: Ms. Sharlet Malvankar
• Email: pno@icicibank.com
• Phone: +91-22-39337979

Response Time (as per RBI Guidelines):

• Acknowledgement within 4 working days
• Full resolution within 30 days

Example:
 

Ravi's account had been wrongly debited ₹22,500 during a failed NEFT. After unresolved queries for over a month, he contacted pno@icicibank.com. The refund was processed, and he also received ₹450 as compensation for the delay.

Conclusion

ICICI Bank provides varied modes of customer care, thus ensuring the convenience of timely redressals for users. Whether you happen to be an NRI, credit card holder, or in need of loan assistance or digital banking products, their professional support mechanism ensures that every query is replied to quickly. 

For emergency issues such as missing cards or misuse, there are toll-free numbers for 24/7, and multiple levels of escalation ensure that complaints are resolved fairly and on schedule. Always use your registered mobile number or email ID while contacting customer care for faster service and secure verification.

FAQs on ICICI Bank Customer Care

Q1: How can I raise a complaint about the iMobile app?
Call 1800 200 3344 from Monday to Friday between 9 am to 6 pm.

Q2: Is ICICI Bank customer care available 24/7?
Yes, the toll-free number 1800 1080 is available 24/7.

Q3: How do I cancel my ICICI credit card?
Call 1860 120 7777 or email customer@icicibank.com from your registered email ID.

Q4: What should I do if I receive a suspicious email claiming to be from ICICI Bank?
Report it immediately by forwarding the email to antiphishing@icicibank.com.

Q5: Can I request a callback from ICICI Bank?
Yes, you can request a callback through the ICICI Bank website or the iMobile app.

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