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Diwaker is the owner of a Petrol Pump. Every day, he handles 500 to 600 business transactions, which is a big task. One day, he needed to check his account balance because he had spent a lot of money on:
Worried about his remaining account balance, he reached out to Fino Bank Customer Care. The support team helped him check his balance instantly. This experience made Diwaker realise that Fino Bank's customer care is like a true financial friend.
Expenses Type | Amount |
Office Decor | ₹3,00,000 |
Bill Payment | ₹73,632 |
Employee Salary | ₹3,00,000 |
Total Expenses | 6,73,632 |
Diwaker was happy because Fino Bank gave him quick access to his account balance. Now, he can manage his petrol pump business without stress.
Service | Customer Care Number | Availability |
General Queries (Toll-Free) | 1800 268 1000 | 9 AM to 7 PM, all 365 days |
Credit Card Support | 1800 268 1000 or send an SMS <CARDBLOCK> to 7022075566 | 24x7 |
Personal Loan | 1800 268 1000 | 24x7 |
NRI Customer Care | 1800 268 1000 | Mon-Sat |
Lost and Stolen Card | 1800 268 1000 or send an SMS <CARDBLOCK> to | Immediate |
WhatsApp Banking | +91 8657008036 | 24x7 |
Diwaker runs a petrol pump with 500–600 daily transactions. He needs efficient banking support to manage his business smoothly. Fino Bank Customer Care helps him with:
1. Toll-Free and Chargeable Numbers
2. When to Use These Numbers
Problem | Solution By Fino Bank | Time and Money Save |
Balance check after big expenses (₹6,73,632 spent) | Instant balance update via call | Saves 2 hours vs. branch visit |
Payment failure during fuel supply | Quick resolution on call | Prevents ₹50,000 loss per day |
Salary transfer delay | Immediate help to process the payment | Employees are happy, business runs smoothly |
Fino Bank Customer Care makes banking easy for Diwaker, so he can focus on growing his petrol pump business.
Diwaker uses his Fino Bank Credit Card for petrol pump expenses. At times, he needs assistance with his credit card for various issues, such as payment processing or card limitations. Fino Bank Customer Care supports him with:
1. Key Services
2. When to Call Fino Bank Credit Card Care
Problem | Solution by Fino Bank | Money & Time Saved |
Card declined during fuel purchase (₹50,000 daily sales) | Instant activation/unblock | Prevents ₹50,000 loss per day |
Wrong charge of ₹5,000 on the bill | Dispute resolved in 2 days | Saves ₹5,000 |
Need a higher limit for bulk fuel orders (₹2,00,000) | The limit increased in 24 hours | Business grows without a cash shortage |
Lost card risk (₹ 1,00,000 fraud risk) | The card was blocked in 5 minutes | Stops ₹1,00,000 theft |
Diwaker seeks financial support to expand his petrol pump business and uses Fino Bank’s Personal Loan and Home Loan services. Fino Bank Loan Customer Care helps him with:
1. Key Services
2. When to Contact Loan Customer Care
Proeblem | Solution by Fino Bank | Money and Time Saved |
Waiting for ₹10 lakh business loan approval | Daily updates on application status | Saves 1-week delay (₹25,000 potential profit) |
Confused about ₹28,500 EMI calculation | Clear explanation in 5 minutes | Avoids ₹2,000 late fee |
Want to close ₹15 lakh loan early (3 years left) | Foreclosure done in 2 days | Saves ₹1.8 lakh in interest |
Why Fino Bank Loan Care is Best
Fino Bank Loan Customer Care helps Diwaker grow his petrol pump business with smart loans and quick support.
Diwaker's brother works in Dubai and sends money for their petrol pump business. Fino Bank NRI Customer Care helps them easily manage international transactions.
1. Key Services
2. When to Use NRI Support
Diwaker uses Fino Bank cards for his petrol pump business. If cards are lost or stolen, Fino Bank Emergency Services protects your money immediately.
1. Immediate Actions to Take
2. Hotlisting Process
Emergency Situation | Fino Bank Solution | Money Protected |
Lost business debit card with ₹2 lakh balance | Instant hotlisting | Saves full ₹2 lakh |
A fraudulent transaction of ₹50,000 detected | Immediate reversal process | Recovers ₹50,000 |
Stolen credit card (₹1 lakh limit) | Blocked before misuse | Prevents ₹1 lakh loss |
Why Fino Bank Emergency Services Are Best
For Business Safety:
Fino Bank Emergency Services keeps Diwaker's petrol pump money safe from thieves and fraud.
Diwaker runs a busy petrol pump and needs quick banking support. Fino Bank offers many easy ways to get help without visiting the branch.
1. WhatsApp Banking
2. Email Support
3. SMS Banking
4. Chatbot & Live Chat
5. Social Media
Contact Method | Problem Solved | Time & Money Saved |
WhatsApp | Check daily ₹1.5L fuel collections | Saves 30 mins/day (₹500 daily) |
SMS | Block lost cards during business hours | Prevents ₹50,000 fraud risk |
Live Chat | Fix failed ₹25,000 vendor payment | Avoids ₹1,000 late penalty |
Email | Submit loan documents for expansion | Saves 3 branch visits (₹1,500 travel) |
Diwaker needs reliable banking support for his petrol pump business. Fino Bank has a clear 3-step process to solve any banking problem.
1. Level 1: Customer Care (First Contact)
2. Level 2: Nodal Officer (If Unsolved in 7 Days)
3. Level 3: Banking Ombudsman (If Unsolved in 30 Days)
Problem Type | Solution Level | Time & Money Saved |
₹25,000 failed fuel payment | Level 1 (Solved in 1 day) | Prevents ₹1,000/day business loss |
Wrong ₹15,000 EMI charge | Level 2 (Solved in 5 days) | Recovers ₹15,000 + ₹500 late fee |
Loan dispute of ₹5 lakh | Level 3 (Solved in 30 days) | Saves ₹25,000 in legal fees |
Other Customer Care Pages | |||
About the author

LoansJagat Team
Contributor‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.
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