IPPB Customer Care Number

Let us consider the case of Rajesh who lives in a small village of Uttar Pradesh. He wanted to send ₹5,000 to his son's college account from Delhi. Rajesh had neither internet nor a smartphone and had no idea of what to do.

He went to the nearby post office, and one of the postal workers helped him make the process simple using the services of IPPB. It was completed within 15 minutes, and Rajesh had an instant confirmation receipt. This is just an example of how IPPB connects rural India to conventional banking and what rural India requires.

Consider this another example of Anita Sharma, a Bhopal school teacher, being hit by a double debit in February 2025. She was trying to pay her ₹5,000 internet charge when the amount got debited twice by displaying two independent debits of ₹5,000 each (total ₹10,000) from her IPPB account within a span of 3 minutes.

Anita dialled 155299, the IPPB customer care number, instantly. She was guided through the complaint procedure patiently by the representative. By Day 4, the overpayment amount of ₹5,000 was refunded to her account, demonstrating IPPB's effective customer service resolution process.

Overview Of The IPPB Customer Care Number 

India Post Payments Bank (IPPB) offers dedicated customer care services to address queries related to accounts, transactions, and digital banking. The primary helpline numbers are 155299 and 033-22029000, both available 24x7, including weekends and holidays. These numbers support multiple languages, ensuring accessibility across regions. For urgent matters like lost cards or fraudulent activity, customers can call 1800 8899 860 for immediate action. 

IPPB also offers email support via contact@ippbonline.in, especially helpful for NRI customers and those preferring written communication. While services like WhatsApp or chatbot support are unavailable, phone and email channels remain reliable for quick resolutions.

IPPB Bank Customer Care Numbers

Detailed IPPB Bank Customer Care Numbers by Service

India Post Payments Bank (IPPB) provides personalised customer care services to cater to a wide range of queries, from basic account support to emergency fraud-related issues. Although it is a relatively new bank, launched in 2018, IPPB has made commendable progress in setting up accessible support systems. 

Here is a detailed overview of the IPPB customer care services by category, with realistic and numerical examples to help users understand how these services function in real-life situations.

a. General Customer Support

• Contact Numbers: 155299 / 033-22029000
• Availability: 24x7, including Sundays and public holidays
• Languages Supported: Hindi, English, and five regional languages

Example:
 

On Sunday, 6 April 2025, at 10:45 PM, Mr Rajeev Joshi from Delhi noticed his balance had not been updated after depositing ₹3,200 through a doorstep banking service. Concerned, he dialled 155299 from his mobile phone. 

Within 2 minutes, he was connected to the IVRS system, which offered instructions in Hindi, English, Bengali, Tamil, 

Telugu, and Marathi. He followed the voice prompts, selected “1” for balance enquiry, then “2” for mini statement, and was guided to check his account status via the IPPB mobile app, which showed the deposit reflecting successfully after app synchronisation.

b. IPPB Bank Credit Card Customer Care

• Card Activation: Not Applicable
• Billing Disputes: Not Applicable
• Limit Increase: Not Applicable
• Lost Card Reporting and Replacement: Not Applicable

IPPB does not currently offer credit card services, hence all related queries are redirected appropriately.

Example:
 

On 12 March 2025, Ms Pooja Thakur from Jaipur contacted IPPB’s customer care number 033-22029000 to check if she was eligible for a credit card. She intended to use a card with a ₹50,000 limit for her online purchases. 

The support representative politely informed her that IPPB does not offer credit card services at present. She was advised to explore partner bank options if she required credit facilities.

c. Personal Loan & Home Loan Customer Care

• Loan Application Tracking: Not Applicable
• EMI Queries & Foreclosure Requests: Not Applicable

IPPB currently does not offer personal or home loan products directly. However, they may connect customers with partner institutions.

Example:
 

On 19 February 2025, Mr Ramesh Bhandari, a small business owner from Bhopal, attempted to apply for a home loan of ₹12,00,000 through the IPPB app. After exploring the "Loans" section, he was directed to call customer care for further clarification. 

Upon calling 155299, the support agent informed him that IPPB does not disburse home loans directly. Instead, Mr Bhandari was advised to consider partnerships with nearby commercial banks or NBFCs for loan processing.

d. IPPB Bank NRI Customer Care

• International Helpline Numbers: Not Available
• Email and Callback Support: contact@ippbonline.in

Currently, there are no dedicated international phone lines for NRIs. However, email-based assistance is offered.

Example:
 

On 3 March 2025, Ms Priya Nair, an NRI living in Dubai, emailed contact@ippbonline.in regarding her dormant savings account, which had a balance of ₹18,500. She had not operated the account in over 16 months. 

Within 36 hours, she received a detailed response from IPPB explaining that her account could be reactivated by submitting a Power of Attorney (POA) in India through a verified family member. The bank also shared the list of required documents and the nearest branch address to initiate the reactivation.

e. Emergency Services (Lost/Stolen Card, Fraud Report)

• Lost/Stolen Card Hotline: 1800 8899 860
• Fraudulent Transaction Reporting: 155299 / 033-22029000

These numbers are specifically meant for urgent scenarios like fraud, unauthorised debit, or card loss.

Example:
 

On 15 March 2025, Sanjay Kumar from Lucknow observed a suspicious debit of ₹9,999 from his account while checking his mini-statement via the mobile app. The transaction took place at 2:35 PM, and he immediately dialled 1800 8899 860 at 2:38 PM. 

The representative helped him block the debit card within 5 minutes, preventing further unauthorised use. A replacement request was automatically initiated, and the card with a new number was scheduled for delivery within 7 working days.

Other Ways to Contact IPPB Bank Customer Support

WhatsApp Banking

• Status: Not Available

Example: A customer tried messaging "Balance" to a random IPPB number via WhatsApp. They later discovered that IPPB doesn’t support WhatsApp banking and had to use the mobile app to check a balance of ₹2,145.

Email Support

• Email Address: contact@ippbonline.in

Customers can raise complaints by including account details (excluding PIN or passwords).

Example: Ritu Sinha emailed regarding a failed deposit of ₹7,500. Her issue was resolved within 48 hours.

SMS Banking

• Common Commands: Not Available

Example: Ravi Mehta attempted sending "BAL" to a customer care SMS number but received no reply. He later learned that IPPB does not support SMS banking and used the mobile app to confirm a balance of ₹22,300.

Chatbot/Live Chat via Website or App

• Status: Not Available

Example: Ankit tried using the chat option during an app login error for his ₹15,000 balance query, but ended up calling 155299.

Social Media Support

• Twitter: @IPPBOnline
• Facebook: Not Available

Example: A customer tagged @IPPBOnline on Twitter regarding a failed UPI refund of ₹1,260. A support representative responded with an email address and asked to share transaction details.

IPPB Bank Grievance Redressal Process

Level 1: Contact Customer Care

• Phone: 155299 / 033-22029000
• Email: contact@ippbonline.in

Example: For a failed deposit of ₹5,000, Suresh Gupta raised a ticket and received an acknowledgement within 2 days.

Level 2: Nodal Officer Escalation

If unsatisfied, customers can escalate to the Nodal Officer (details available on the official IPPB website).

Example: When a cheque of ₹25,000 was not cleared in 10 days, despite follow-ups, Raj Malhotra escalated the issue at Level 2. He received a detailed resolution within 72 hours.

Level 3: Banking Ombudsman

If the issue is still unresolved, customers can escalate it to the RBI Banking Ombudsman.

Example: A senior citizen faced issues in receiving his monthly pension of ₹9,000. He approached the Banking Ombudsman after 20 days without redress. The case was resolved with compensation of ₹1,000 for the delay.

RBI Guidelines – Response Timelines

IPPB Support Channels

Conclusion

India Post Payments Bank (IPPB) continues to prioritise customer convenience and security with its multi-channel support approach. From ₹1,000 UPI failures to ₹25,000 cheque clearance issues, real-life examples show how IPPB resolves complaints with timeliness and professionalism. 

With accessible helplines, email assistance, and escalation channels, customers across India and abroad can rely on IPPB for responsive and transparent service. Whether it's a minor balance mismatch or a major transaction error, IPPB ensures every query is handled with care. 

For best results, users are encouraged to document their issues, follow escalation levels, and use the 24x7 helpline for urgent support.

FAQs on IPPB Bank Customer Care

Q1: How can I contact IPPB customer care? 

A: You can call 155299 or 033-22029000 for 24x7 support.

Q2: Does IPPB offer credit card services? 

A: No, IPPB currently does not offer credit card facilities.

Q3: How do I report a lost debit card? 

A: Immediately call 1800 8899 860 to block your card.

Q4: Is WhatsApp Banking available with IPPB? 

A: No, WhatsApp banking is not supported by IPPB as of 2025.

Q5: How can NRIs contact IPPB? 

A: NRIs can email their concerns to contact@ippbonline.in for assistance.

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