By continuing, you agree to LoansJagat's Credit Report Terms of Use, Terms and Conditions, Privacy Policy, and authorize contact via Call, SMS, Email, or WhatsApp
Disclaimer: The information published on LoansJagat is intended for general informational and educational purposes only and should not be considered financial, legal, or investment advice. Interest rates, loan terms, statistics, and other data may change over time and may vary by lender or source. Please verify the latest information and consult a qualified financial advisor or the respective Bank/NBFC before making any financial decisions.
Subscribe Now
About the author
LoansJagat Team
‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.
Related Blog Post
Simplify All Your Loans Into One Affordable EMI
Customers Served
Debt Consolidated
1200+ Reviews
Locations in India
Club all Loans & Credit Card Bills into Single EMI
Quick Apply Loan
Consolidate your debts into one easy EMI.
Takes less than 2 minutes. No paperwork.
10 Lakhs+
Trusted Customers
2000 Cr+
Loans Disbursed
4.7/5
Google Reviews
20+
Banks & NBFCs Offers
Other services mentioned in this article
The IPPB customer care numbers are 155299 and 033-22029000, which are available for customers 24/7. IPPB Bank allows the customer to access their services through this number anytime when needed. Customers can access their account details through the customer service and can ensure the resolution of issues through customer care related to bank accounts and bank networks. IPPB customer care number also enables the bank service at the customer's doorstep.
Key takeaways:
The IPPB 24x7 customer care number is 155299. This ensures that customers have access to the customer support services of the bank for issues related to bank accounts.
India Post Payments Bank (IPPB) offers dedicated customer care services to address queries related to accounts, transactions, and digital banking. The primary helpline numbers are 155299 and 033-22029000, both available 24x7, including weekends and holidays. These numbers support multiple languages, ensuring accessibility across regions. For urgent matters like lost cards or fraudulent activity, customers can call 1800 8899 860 for immediate action.
IPPB also offers email support via contact@ippbonline. in, especially helpful for NRI customers and those preferring written communication. While services like WhatsApp or chatbot support are unavailable, phone and email channels remain reliable for quick resolutions.
The general IPPB bank customer care number is 155299 / 033-22029000. It also allows the toll-free number, international number, SMS number and mail support accordingly.
According to the IPPB official website, these are the following customer care numbers for people trusting IPPB:
Hence, these are the IPPB bank customer care numbers that support customer-related queries.
India Post Payments Bank (IPPB) provides personalised customer care services to cater to a wide range of queries, from basic account support to emergency fraud-related issues.
According to RBI IPPB bank information, it initially commenced its operation in Raipur and Ranchi on January 30, 2017. According to the Press Information Bureau website, the IPPB bank was launched nationally on September 1, 2018. IPPB has made commendable progress in setting up accessible support systems.
Here is a detailed overview of the IPPB customer care services by category, with realistic and numerical examples to help users understand how these services function in real-life situations.
a. General Customer Support
Example:
On Sunday, 6 April 2025, at 10:45 PM, Mr Rajeev Joshi from Delhi noticed his balance had not been updated after depositing ₹3,200 through a doorstep banking service. Concerned, he dialled 155299 from his mobile phone.
Within 2 minutes, he was connected to the IVRS system, which offered instructions in Hindi, English, Bengali, Tamil,
Telugu and Marathi. He followed the voice prompts, selected “1” for balance enquiry, then “2” for mini statement, and was guided to check his account status via the IPPB mobile app, which showed the deposit reflecting successfully after app synchronisation.
b. IPPB Bank Credit Card Customer Care
IPPB does not currently offer credit card services; all related queries are redirected appropriately.
Example:
On 12 March 2025, Ms Pooja Thakur from Jaipur contacted IPPB’s customer care number 033-22029000 to check if she was eligible for a credit card. She intended to use a card with a ₹50,000 limit for her online purchases.
The support representative politely informed her that IPPB does not offer credit card services at present. She was advised to explore partner bank options if she required credit facilities.
c. Personal Loan & Home Loan Customer Care
IPPB currently does not offer personal or home loan products directly. However, they may connect customers with partner institutions.
Example:
On 19 February 2025, Mr Ramesh Bhandari, a small business owner from Bhopal, attempted to apply for a home loan of ₹12,00,000 through the IPPB app. After exploring the "Loans" section, he was directed to call customer care for further clarification.
Upon calling 155299, the support agent informed him that IPPB does not disburse home loans directly. Instead, Mr Bhandari was advised to consider partnerships with nearby commercial banks or NBFCs for loan processing.
d. IPPB Bank NRI Customer Care
Currently, there are no dedicated international phone lines for NRIs. However, email-based assistance is offered.
Example:
On 3 March 2025, Ms Priya Nair, an NRI living in Dubai, emailed contact@ippbonline.in regarding her dormant savings account, which had a balance of ₹18,500. She had not operated the account in over 16 months.
Within 36 hours, she received a detailed response from IPPB explaining that her account could be reactivated by submitting a Power of Attorney (POA) in India through a verified family member. The bank also shared the list of required documents and the nearest branch address to initiate the reactivation.
e. Emergency Services (Lost/Stolen Card, Fraud Report)
These numbers are specifically meant for urgent scenarios like fraud, unauthorised debit, or card loss.
Example:
On 15 March 2025, Sanjay Kumar from Lucknow observed a suspicious debit of ₹9,999 from his account while checking his mini-statement via the mobile app. The transaction took place at 2:35 PM, and he immediately dialled 1800 8899 860 at 2:38 PM.
The representative helped him block the debit card within 5 minutes, preventing further unauthorised use. A replacement request was automatically initiated, and the card with a new number was scheduled for delivery within 7 working days.
Customer support via WhatsApp, email support, SMS banking, Internet banking, and social media support are some other ways to get in touch with the customer care services of IPPB Bank.
Let us understand these methods in detail:
WhatsApp Banking
Example: A customer tried messaging "Balance" to a random IPPB number via WhatsApp. They later discovered that IPPB doesn’t support WhatsApp banking and had to use the mobile app to check a balance of ₹2,145.
Email Support
Customers can raise complaints by including account details (excluding PIN or passwords).
Example: Ritu Sinha emailed regarding a failed deposit of ₹7,500. Her issue was resolved within 48 hours.
SMS Banking
*T&C Apply
Example: Ravi Mehta attempted to send "BAL" to a customer care SMS number but received no reply. He later learned that IPPB does not support SMS banking and used the mobile app to confirm a balance of ₹22,300.
Chatbot/Live Chat via Website or App
Example: Ankit tried using the chat option during an app login error for his ₹15,000 balance query, but ended up calling 155299.
Social Media Support
Example: A customer tagged @IPPBOnline on Twitter regarding a failed UPI refund of ₹1,260. A support representative responded with an email address and asked to share transaction details.
The IPPB customer care grievance redressal process includes three different stages: contacting customer care, nodal officer escalation, and banking ombudsman.
Let us discuss these topics in detail:
Level 1: Contact Customer Care
Example: For a failed deposit of ₹5,000, Suresh Gupta raised a ticket and received an acknowledgement within 2 days.
Level 2: Nodal Officer Escalation
If unsatisfied, customers can escalate to the Nodal Officer (details available on the official IPPB website).
Example: When a cheque of ₹25,000 was not cleared in 10 days, despite follow-ups, Raj Malhotra escalated the issue at Level 2. He received a detailed resolution within 72 hours.
Level 3: Banking Ombudsman
If the issue is still unresolved, customers can escalate it to the RBI Banking Ombudsman.
Example: A senior citizen faced issues in receiving his monthly pension of ₹9,000. He approached the Banking Ombudsman after 20 days without redress. The case was resolved with compensation of ₹1,000 for the delay.
RBI guidelines response timelines refer to the official declaration of the timelines, which allow all commercial banks to operate their services.
The following table represents the RBI guidelines response timeline according to the RBI master circular on customer services of the banks, which is as follows:
According to the IPPB official website, the IPPB support channels are the models it supports to get in touch with customers for resolving conflicts and queries. For example, SMS, internet banking, phones, Twitter DMs, and nodal officers.
Bottom line:
India Post Payments Bank (IPPB) continues to prioritise customer convenience and security with its multi-channel support approach. From ₹1,000 UPI failures to ₹25,000 cheque clearance issues, real-life examples show how IPPB resolves complaints with timeliness and professionalism.
For best results, users are encouraged to document their issues, follow escalation levels, and use the 24x7 helpline for urgent support.
A: You can call 155299 or 033-22029000 for 24x7 support.
A: No, IPPB currently does not offer credit card facilities.
A: Immediately call 1800 8899 860 to block your card.
A: No, WhatsApp banking is not supported by IPPB as of 2025.
A: NRIs can email their concerns to contact@ippbonline.in for assistance.
The services of IPPB are banking, customer care, net banking, and transactional services.
The IPPB Bank runs under the Reserve Bank of India officially.
IPPB does not support a senior citizen savings account or joint account services.
Yes, IPPB functions under the Reserve Bank of India.
200,000 rupees is the daily-end maximum limit in IPPB bank.
Other Customer Care Pages | |||
