Tata Capital Customer Care Number – Toll-Free & WhatsApp Support

Meera had taken a ₹20,00,000 personal loan from Tata Capital at an interest rate of 11.5% per annum. Her EMI came to about ₹6,580 per month. After paying 4 EMIs on time, she wanted to inquire about her outstanding balance and prepayment options.

She quickly dialled the Tata Capital Customer Care Number. Within 4 minutes, a support executive helped her retrieve her loan statement. Curious about early closure, Meera asked again through WhatsApp, where she found the Tata Capital Customer Care Number listed for instant help.

Later, she also emailed a request, and within 24 hours, a reply from the Tata Capital Customer Care Number team confirmed all details.

Meera was happy to know that if she faced any major issue, escalation was easy through the Tata Capital Customer Care Number support channels. Thanks to their quick service, she now trusts the Tata Capital Customer Care Number for all her loan needs.

Detailed Tata Capital Customer Care Number by Service

General Customer Support

When Priya wanted to check her foreclosure charges for her ₹25,00,000 personal loan, she quickly called the Tata Capital Customer Care Number. Luckily, it was a Thursday afternoon, and her call to 1860 267 6060 got connected within 4 minutes. The agent explained everything patiently and also informed her about different numbers and timings for various types of customers.

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Here’s what Priya learned about Tata Capital Customer Care support:

• Retail Customer Care Number: 1860 267 6060
  
  
  • Availability: Monday to Saturday, from 9:00 AM to 8:00 PM
  • Closed on Sundays and Public Holidays
  • Use for: Personal loans, home loans, car loans, consumer durable loans, and other retail queries.
    
    
• Corporate Customer Care Number: 1860 210 7477
  
  
  • Availability: Monday to Saturday, from 9:00 AM to 7:00 PM
  • Closed on Sundays and Public Holidays
  • Use for: Business loans, leasing solutions, and corporate finance queries.

Note:
 

The numbers are not fully toll-free. Local call charges may apply as per your mobile operator.

Tata Capital Credit Card Customer Care

One day, Anjali received her brand-new Tata Capital Credit Card and wanted to activate it immediately. She dialled the Tata Capital Customer Care Number for retail customers at 1860 267 6060. It was Monday, 11:00 AM, and her call connected smoothly in just 2 minutes.

The customer care executive not only helped her activate her card but also explained how to handle billing disputes, request a limit increase, and what to do in case the card was lost or damaged.

Here’s how Tata Capital Credit Card Customer Care works:

• Retail Customer Care Number: 1860 267 6060
  
  
  • Availability: Monday to Saturday, between 9:00 AM and 8:00 PM
  • Closed on: Sundays and Public Holidays
• Corporate Customer Care Number: 1860 210 7477
  
  
  • Availability: Monday to Saturday, between 9:00 AM and 7:00 PM
  • Closed on Sundays and Public Holidays
  • Services: Corporate credit card support and business finance queries

Note:
 

Calls may attract standard local charges depending on your network provider.

Personal Loan and Home Loan Customer Care

One day, Ravi wanted to track his Tata Capital Home Loan application. After submitting all documents, he was eager to know the status. He quickly reached out to Tata Capital Customer Care for home loans through customercare.housing@tatacapital.com. Within 24 hours, he received an update on his application.

• For Home Loan Queries: customercare.housing@tatacapital.com
  
  
  • Services:
    
    
    • Loan application tracking
    • EMI-related queries
    • Foreclosure requests and processing
      
      
• For Retail Loan Queries (Personal Loan, Car Loan, etc.): customercare@tatacapital.com
  
  
  • Services:
    
    
    • Loan application tracking
    • EMI-related queries
    • Foreclosure requests
      
      
• For Corporate Loan Queries: contactcommercialfinance@tatacapital.com
  
  
  • Services:
    
    
    • Corporate loan application tracking
    • EMI queries for business loans
    • Business loan foreclosure requests

Note:

All queries are handled within 24 to 48 hours, depending on the complexity and volume.

Tata Capital NRI Customer Care Number

• Retail Loan Customer Care Number:
   
• 1860 267 6060
  
  
  • Availability: Monday to Saturday, from 9:00 AM to 8:00 PM
    
    
  • Closed on Sundays and Public Holidays
    
    
  • Use for: Personal loans, home loans, car loans, and consumer durable loans.
    
    
• Corporate Loan Customer Care Number:
  1860 210 7477
  
  
  • Availability: Monday to Saturday, from 9:00 AM to 7:00 PM
    
    
  • Closed on: Sundays and Public Holidays
    
    
  • Use for: Business loans and corporate finance-related inquiries.

Email Support for Loan Queries:

• For Housing Loan Inquiries:
  customercare.housing@tatacapital.com 
  
  
  • Use for: Loan application tracking, EMI queries, and foreclosure requests.
    
    
• For Retail Loan Inquiries (Personal Loan, Car Loan, etc.):
  customercare@tatacapital.com 
  
  
  • Use for: Loan application tracking, EMI queries, and foreclosure requests.
    
    
• For Corporate Loan Inquiries:
  contactcommercialfinance@tatacapital.com 
   
• Use for: Corporate loan application tracking, EMI queries, and loan-related support.

Callback Requests:

You can also request a callback through any of the listed email addresses, and the Tata Capital team will get back to you promptly.

Emergency service (Lost, stolen card/fraud report)

One evening, Raj lost his Tata Capital Credit Card while travelling. Concerned about potential fraud, he immediately called Tata Capital Customer Care for assistance. His call to 1860 267 6060 was answered promptly within 2 minutes, and he was guided through the process of reporting the loss and securing his account.

Other Ways to Contact TATA Capital Customer Care Number Support

WhatsApp Banking

When Anjali recently applied for a Tata Capital personal loan of ₹3,00,000, she wanted a quick way to track her loan application and EMI schedule. Instead of calling, she decided to try Tata Capital WhatsApp Banking for instant support.

Here’s how Anjali activated and used it:

Tata Capital WhatsApp Banking: How to Activate and Use

1. Save the official Tata Capital WhatsApp number:
   Save +91 75060 12345 in your phone contacts.
   
   
2. Send a Message:
   Open WhatsApp, find Tata Capital’s contact, and simply send a “Hi” to start the conversation.
   
   
3. Choose the Service:
   You can track loan applications, check EMI schedules, download account statements, and even make service requests – all via chat!
   
   
4. Instant Responses:
   Anjali quickly got her EMI details within 2 minutes without any paperwork.
   
   

Email Support- Priority and General Queries

After taking a home loan of ₹25,00,000 from Tata Capital, Priya wanted to update her contact details linked to her loan account. Instead of calling, she chose to use Tata Capital’s email support for a hassle-free experience.

Tata Capital Email Support: How to Use

1. For Retail Loans (Personal Loans, Vehicle Loans, etc.):
   Priya, who had a personal loan earlier too, sent her query to:
   customercare@tatacapital.com 
   
   
2. For Commercial or Corporate Loans:
   Her husband, managing a business loan, used the dedicated email:
    contactcommercialfinance@tatacapital.com 
   
   
3. For Home Loans (Housing Finance queries):
   Since Priya’s query was about her home loan, she emailed:
   customercare.housing@tatacapital.com 
   
   
4. Information Needed:
   In her email, Priya mentioned her loan account number, registered mobile number, and query details for faster resolution.

SMS Banking: Common Commands for Quick Tasks

When Ramesh needed a quick update about his loan of ₹5,00,000 from Tata Capital, he didn’t have time to call or email. Instead, he used Tata Capital’s SMS Servicing to get instant help from his registered mobile number.

Tata Capital SMS Servicing: How to Use

1. Send an SMS:
   Ramesh typed the SMS in the following format:
   LAN (space) last 4 digits of his Loan Account Number.
   
   
2. Send it to the Official Number:
   He sent the message to +91 97059 66060 from his registered mobile number.
   
   
3. Instant Response:
   Within minutes, Ramesh received an SMS with his loan status, EMI details, and outstanding balance.
   
   
4. Keyword Reminder:
   Always use the correct SMS keyword – in this case, LAN – to get accurate details.

Chatbot/Live Chat via Tata Capital Website/App

When Arjun, who had taken a personal loan of ₹3,50,000 from Tata Capital, wanted to request a foreclosure statement late at night, he used the Tata Capital Mobile App and the Chat Box feature for instant support.

Tata Capital Mobile App: How to Use

1. Download the App:
   Arjun downloaded the Tata Capital Loan App & Wealth from the Google Play Store or the Apple App Store.
   
   
2. Login:
   He logged in with his registered mobile number and a simple OTP verification.
   
   
3. Manage Loans:
   Through the app, Arjun accessed his loan details, EMI schedule, foreclosure options, payment history, and even downloaded important documents.

Tata Capital Chat Box: Instant Support

1. Open Chat Box:
   Within the Tata Capital Loan App & Wealth or on the Tata Capital Website, Arjun clicked on the Chat Box icon.
   
   
2. 24/7 Virtual Assistant:
   He got instant replies for his loan queries, EMI schedules, application tracking, and service requests without waiting for customer care agents.

Social Media - Twitter, Facebook handles

When Priya recently needed a quick update about her loan from Tata Capital, she didn’t have to call customer care. Instead, she found all updates through Tata Capital’s active social media handles!

1. X (formerly Twitter):
   Priya followed @tatacapital on X for the latest news, product updates, and customer service announcements.
   
   
2. Instagram:
   he also checked @tatacapital on Instagram to stay updated with loan offers, financial tips, and important service alerts.
   
   
3. Facebook:
   For more detailed posts and community discussions, Priya visited Tata Capital on Facebook.

Tata Capital Grievance Redressal Process

Level 1: Customer Care

For assistance, you can write to customercare@tatacapital.com  or connect with the Tata Capital customer care team by calling 1860 267 6060.

If you have queries related to Microfinance Business or Rural Individual Loans, please reach out to the dedicated customer care number at 1800 209 9809.

Level 2: Nodar Officer details

If you are not satisfied with the resolution provided by the Customer Service team or the response received from Level 1, we encourage you to escalate your concern to the Customer Redressal Officer. This escalation process allows you to directly communicate your unresolved issue.

Steps to escalate:

1. Enter your Level 1 complaint number: Provide the Level 1 complaint number that you received when you first raised your concern. This helps in tracking your case efficiently.
   
   
2. Write your complaint details: In the space provided, clearly mention your grievance and why you are not satisfied with the previous responses. The more specific you are, the faster and more effectively your concern can be addressed.
   
   
3. Submit the form: Once you’ve filled out the details, simply submit the form. This will trigger an immediate alert to the Customer Redressal Officer, who will prioritise resolving your issue promptly.

Escalate to Principal Nodal Officer

If your concern remains unresolved even after escalating to the Customer Redressal Officer, you have the option to escalate the matter further to the Principal Nodal Officer. This step involves a higher level of intervention to ensure your issue is resolved.

Steps to escalate:

1. Enter your Level 1 complaint number: This is important for tracking the issue’s history. Please ensure that the Level 1 complaint number is accurately entered.
   
   
2. Provide a detailed description of your concern: Mention the reasons for your dissatisfaction with the previous resolutions. Any extra context or details will help the Principal Nodal Officer better understand the situation and act accordingly.
   
   Also Read - Bajaj Finance Loan Statement
   
   
3. Submit the form: After submitting, your complaint will be forwarded to Mr. Rajesh Kumar, the Chief Customer Redressal Officer, who will personally review your case and work towards resolving your issue as quickly as possible.

Level 3: Banking Ombudsman escalation process

If your complaint has not been addressed to your satisfaction after following all the escalation steps above, you have the right to approach the RBI Banking Ombudsman for further assistance. The RBI Ombudsman is an independent authority that can review your case and provide an impartial resolution.

Steps to approach the RBI Ombudsman:

1. Enter your Level 1 complaint number: Ensure that you enter the Level 1 complaint number that you received during the initial complaint registration. This helps in identifying and tracking your case efficiently.
    
2. Write your complaint details: In the space provided, clearly mention the reasons for your dissatisfaction with the resolutions you received from Tata Capital’s Customer Care team and any of the escalation levels.
   
   
3. Submit the form: Once you've entered your complaint number and detailed your concern, click submit. This will trigger an alert to the RBI's Complaint Management System, allowing them to take appropriate action.

FAQ’s

1. What is Tata Capital’s customer care number?

Tata Capital customer care number for retail inquiries is 1860 267 6060. For corporate concerns, call 1860 210 7477. Tata Capital customer care number operates from Monday to Saturday.

2. How can I track my loan application with Tata Capital?

You can track your loan application by calling 1860 267 6060 or emailing customercare@tatacapital.com. The Tata Capital customer care number is available for support.

3. How do I report a lost card?

To report a lost card, call 1860 267 6060 immediately. The Tata Capital customer care number is available to assist with card-related issues and fraud reporting.

4. Can I inquire about my EMI with Tata Capital?

For EMI queries, call 1860 267 6060. The Tata Capital customer care number is available to assist with EMI breakdowns and payment schedules.

5. How do I reach Tata Capital customer care for foreclosure requests?

For foreclosure requests, dial 1860 267 6060 or email customercare@tatacapital.com. Tata Capital customer care number assists in loan closure and related inquiries.

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