Citibank Credit Card Customer Care – Toll-Free, Email & Helpline

Riya Sharma, a marketing executive in Mumbai, earns ₹85,000 per month, credited to her Citibank salary account on the 1st of every month. She uses her Citibank credit card smartly, spending about ₹30,000 monthly on groceries, bills, and fuel, and another ₹10,000 on dining and shopping.

In March, while reviewing her statement, Riya noticed a double charge of ₹5,200 at a clothing store. Worried, she immediately reached out to Citibank credit card customer care through their 24x7 toll-free number. Within 5 minutes, a courteous executive verified her details, registered a complaint, and assured her that the amount would be reversed within 7 working days.

True to their promise, by the 6th day, ₹5,200 was credited back to her card. Riya also received SMS and email updates throughout the process, giving her complete peace of mind.

Because of the quick and transparent service of Citibank credit card customer care, Riya feels even more confident using her card for everyday and big-ticket purchases. For her, Citibank means convenience, trust, and real customer support when it matters most.

Detailed Citibank Customer Care Numbers by Service

a.General Customer Support

Amit Verma, an IT consultant in Bengaluru, uses his Citibank credit card for both business and personal expenses, usually spending around ₹50,000 per month. One evening, after a ₹12,800 payment at a gadget store, he didn’t receive a transaction SMS. Concerned, he decided to call Citibank's general customer care service.

He dialled 1-800-950-5114, the toll-free number for Citicard's general support. Since it’s toll-free within India, Amit didn’t worry 

about call charges. The agent quickly verified his details and reassured him that the payment had gone through successfully, but the SMS was delayed due to a network issue.

In case Amit had been calling from abroad or from certain mobile services where toll-free numbers aren’t accessible, Citibank also provides chargeable numbers listed on their official website. Customers should use the toll-free number 1-800-950-5114 for everyday queries like transaction checks, card blocking, billing disputes, and reward point information.

b. Citibank Credit Card Customer Care

Neha Kapoor, a young architect in Delhi, recently received her new Citibank credit card after opening her first salary account, with ₹70,000 credited monthly. Excited to activate it, she called Citibank credit card customer care at 1-800-388-2200, the Collections Servicing Cards toll-free number.

Within minutes, a customer care executive helped her complete the card activation securely. Later, when she spotted a ₹3,500 billing error from an online shopping app, she again used the same number for billing dispute assistance.

Neha also wanted to request a credit limit increase from ₹1,00,000 to ₹1,50,000 after her recent promotion, and the executive guided her through the quick process over the call.

A few months later, after misplacing her card at a cafe, she immediately called 1-800-388-2200 to report the lost card and arrange for a replacement.

c.Personal Loan and Home Loan Customer Care

Raj Malhotra, a senior manager in Pune earning ₹1,20,000 per month, recently took a personal loan of ₹5,00,000 from Citibank to renovate his home. To track his loan application status, he called Citi Bank Personal Loans Servicing and Support at 1-800-685-0935, a dedicated toll-free number for loan-related queries.

Later, after his loan got approved, Raj wanted to monitor his EMI payments of ₹11,200 every month. Using the same number, he easily set up SMS alerts and even requested a detailed repayment schedule.

A few months later, Raj decided to foreclose his loan early after receiving a work bonus. For this, he was advised to call 1-877-362-9100, which handles new home equity lines or loans and foreclosure requests. The executive explained the foreclosure steps, including the minimal charges involved, and initiated the process smoothly.

D. Citibank NRI Customer Care

Priya Nair, an NRI living in Dubai, maintains an NRO account and a Citibank credit card linked to her income in India, where ₹1,50,000 is deposited quarterly from her property rentals. Last month, she faced an issue with a ₹7,000 card transaction she didn’t recognise.

Being abroad, Priya contacted Citibank NRO customer care by dialling 1-800-950-5114, the general support number for Citi Cards, which also supports international customers. She appreciated that if she couldn’t reach them immediately by phone, Citibank also offered email support and a convenient callback request option, letting her choose her preferred time for assistance.

Within 24 hours of her email, a Citibank executive called her back, verified the dispute, and reversed the incorrect charge in just 5 working days.

e.Emergency Services (Lost/Stolen Card, Fraud report)

Sonal Mehra, a business analyst from Hyderabad earning ₹95,000 per month, used her Citibank credit card for both personal and work-related expenses. One evening, after spending ₹4,800 at a restaurant, she realised her card was missing.

Without wasting time, she immediately called Citi Bank General Support for Citi Cards at 1-800-950-5114, the official number for emergency services like lost/stolen card reporting and fraud alerts.

The executive helped her follow the immediate action steps, verifying her identity, blocking (hotlisting) the lost card instantly to prevent misuse, and initiating a replacement request. Sonal also received an SMS confirmation that her card was hotlisted and a new card would reach her within 5–7 working days.

Other Ways to Contact Citibank Credit Card Customer Care

Email Support - Priority and general queries

Nikita Patel, a graphic designer in Bengaluru, has been a Citibank customer for over 5 years. She recently received a notification that Citi India has transferred its consumer banking business to Axis Bank, and her accounts will now be managed by them. While her credit card was transferred smoothly to Axis Bank, Nikita had some questions about her closed account and the loan that wasn’t transferred.

Instead of waiting on hold or calling, Nikita opted for email support. She sent an email to serviceindia@citi.com  to inquire about the status of her closed bank accounts, credit cards, and loans not been transferred to Axis Bank.

When she didn't get a satisfactory response within a few days, Nikita escalated her concern by writing to priorityserviceindia@citi.com, ensuring she included the reference number from her earlier interaction for faster resolution.

Chatbot/Live Chat via Citibank Website/App

Ananya Deshmukh, a graphic designer from Pune, uses her Citibank credit card for most online subscriptions, spending around ₹15,000 monthly. Recently, she needed to quickly check the status of a payment reversal of ₹1,800. Instead of calling or emailing, she used a faster option, the Chatbot/Live Chat on the Citibank website and app.

Logging into her Citi Mobile App, Ananya found the Live Chat option easily. Within minutes, a virtual assistant helped her view her recent transactions, confirmed the reversal request, and connected her to a human agent for more details.

The agent informed her that the ₹1,800 refund would reflect within 3–5 working days. No waiting on call lines, no email drafting, just instant help at her fingertips.

Social Media-Twitter, Facebook handles

Rohit Sinha, an MBA student in Delhi, often follows brands online for quick updates and customer support. When he needed to check new offers on his Citibank credit card, instead of calling, he turned to Citibank’s official social media handles.

He found Citi’s main accounts easily  @citi on Instagram and X (formerly Twitter) for global updates, financial tips, and customer announcements. For more India-specific information, Rohit also followed Citi India’s Instagram page, which regularly posts about new services, credit card offers, and banking tips.

Additionally, Citibank maintains a strong presence on Facebook and LinkedIn, where it shares official news, thought leadership articles, and event highlights. For specialised services, Rohit noticed dedicated pages like Citi Private Bank for premium clients and Citi Careers for job opportunities, both active on Instagram too.

Citibank Grievance Redressal Process

Level 1: Customer Care

Aakash Sharma, a software developer in Noida, uses his Citibank credit card for everyday expenses like groceries, bills, and online shopping, with a monthly spend of around ₹25,000. One day, he noticed that his last payment of ₹5,000 wasn’t reflecting on his statement, and he needed clarification on the issue.

Instead of waiting for a response online, Aakash decided to call Citibank's general customer care at 1-800-950-5114, which is available 24/7. Within a few minutes, the representative verified his account details, identified a minor system delay, and assured him that the payment would appear on his next statement.

Aakash appreciated the quick resolution and the professional service, knowing that for any other concerns, 1-800-950-5114 was always available for general customer care.

Level 2: Nodar Officer Details

If you are not satisfied with the response from Citibank’s Head Customer Care, you can escalate your concern to the Principal Nodal Officer (PNO). Please ensure you include the reference number from your previous interaction.

You can reach the PNO through the following methods:

1. Instant Contact:
    

   Write directly to Principal Nodal Officer – Pramodh Antony P.
   
   

2. Postal Address:
   
   Principal Nodal Officer,
   Pramodh Antony P
   Citibank N.A.
   163, Anna Salai Branch
    
3. Mount Road, Chennai – 600 002
   
   

4. Contact Details:
    

   Mr. Arjun Swarup
   Citicorp Finance (India) Limited
   First International Financial Centre,
   Plot Nos C-54 and C-55, G-Block, Bandra Kurla Complex,
   Bandra East, Mumbai - 400 051
    

   Phone: +91-22-6175-6848
    

   Email: Cfil.principal.nodal.officer@citi.com 

When escalating, always quote your reference number and first point of contact with the bank.

Level 3: Banking Ombudsman Escalation Process

For more details, click here.

FAQ’s

1. How can I contact Citibank customer care?
You can reach Citibank customer care at 1-800-950-5114 for general support, or email serviceindia@citi.com  for non-urgent queries. For international support, visit Citibank’s official social media handles or website.

2. How do I report a lost or stolen Citi credit card?
Call 1-800-950-5114 immediately to block your card. Citibank's emergency services will assist you with hotlisting the card and issuing a replacement.

3. How can I inquire about my loan status with Citibank?
For loan status inquiries, call 1-800-685-0935 or email serviceindia@citi.com. For foreclosure or home loan inquiries, use 1-877-362-9100.

4. How do I get support for billing disputes or credit card issues?
For billing disputes, call 1-800-950-5114 or email serviceindia@citi.com. Citibank’s customer care will assist with resolving transaction-related concerns.

5. Can I escalate my concern if I’m unsatisfied with Citibank’s response?
Yes, if you're dissatisfied, escalate by writing to priorityserviceindia@citi.com  with your reference number for faster resolution.

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