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Vaishnavi kale
Vaishnavi is a Financial Content Writer at LoansJagat. She holds a B.Sc. and an M.Sc. She has experience in writing SEO-focused content across finance, digital marketing, education, and Ayurveda. Before joining LoansJagat, she worked with digital marketing agencies serving fintech clients and quick-commerce brands like Zepto and blinkit. At LoansJagat, Vaishnavi writes on banking, loans, personal finance, and insurance. Her work involves researching financial topics, understanding user search intent, and creating content that is clear and accurate. She has experience in SEO content writing, keyword research, content optimisation, and AEO. She enjoys simplifying complex topics into practical information that readers can easily understand and use. She believes that well-researched and reliable content plays an important role in helping people make informed financial decisions.
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Call the toll-free number 1800 209 5577/ 1800 103 557 if you have lost the Axis Bank credit card-related issues. If you don't want to call and connect with an executive, you can use various customer care service channels like WhatsApp, SMS, and email requests. These channels are used to deactivate auto debit, check statements, block card, and check outstanding balance. Along with these services you can check limits and set up auto debit.received timely and proper solution of the issue. If you have not received a timely and proper solution of the issue, escalate the issue to a grievance redressal officer.
Key Insights
Axis Bank Credit Card Customer Care Numbers
If you know the right number for your issue, it will be easier to fix it quickly. You should save these important customer care numbers.
Axis Bank provides easy online and digital channels so you can handle your credit card from anywhere at any time, along with customer care numbers.
Customer care number
Axis Bank provides customer care numbers. If you are facing card-related issues, like losing a credit card, you should contact these numbers.
Toll-free number:
Charge applies as per the service provider:
If calling on the customer care number isn't possible or you want a more convenient way to get help, you can use the WhatsApp facility:
You can use WhatsApp to access assistance for the following services:
In case your credit card is lost, you don't have to call the customer care number and talk to the executive. You can follow the steps below to block the card.
This is how your card is blocked successfully.
SMS is also a very convenient way to get information about credit cards and resolve issues. If you have enabled SMS services on your phone number, you can get specific services by sending a code to 56161600 / +919951860002. Here is the code for the service:
The last four digits of a credit card are mandatory information. You need to add and send an SMS. After a few minutes, you will receive the information.
If your credit card-related issues are not resolved via the above channels, you can escalate the issue here.
WhatsApp, SMS, and customer service number are used as primary channels to resolve your complaint. Next, you can personally visit the branch and ask for help from the branch manager. You also can send email and chat with an executive. You can directly choose this option from the official website of Axis Bank.
To chat with an executive, you need to connect from 09:00 AM to 06:00 PM.
Axis Bank directly provides a link of email IDs, letters, and branch-related complaints. You just need to click on them and proceed with the complaint.
If you want to explain your card-related issue in detail, you can send an email to corporate.ib@axis.bank.in (for neo for corporates). After lodging a complaint, wait for 30 days, and you can check the status by clicking here and contacting 18004190068.
You can escalate the matter to the principal nodal officer in case the problem is unsolved even after 30 days.
You can contact the principal nodal officer, Ms. Deepti Radkar, by sending a complaint.
Quick Tips Before Calling Axis Bank Credit Card Customer Care
It's a good idea to be ready before contacting Axis Bank Credit Card customer care. This ensures that your problem is fixed more quickly and helps you save time.
You can improve the effectiveness and ease of your customer care experience by taking these easy steps.
Conclusion
All credit card users can get immediate and reliable support from Axis Bank. Axis Bank Credit Card Customer Care is available via phone, email, or the Axis mobile app. You can instantly block cards, pay bills, and check statements with the app.
Have your customer ID and card information on hand for validation. Make a note of service request numbers for follow-ups. Use the Grievance Redressal Portal for unresolved issues.
You can safely and confidently handle your card with the help of these resources.
FAQs Related to Axis Bank Credit Card Customer Care
Q1. Is it possible for my credit card payment to be automatically scheduled each month?
Yes, you can set up an automatic withdrawal from your savings account at Axis Bank to cover the entire statement amount or just the minimum amount owed.
Q2. How soon can I obtain a duplicate copy if I misplace my statement?
You can use internet banking or phone banking to request a duplicate statement.
You can download it instantly.
Q3. Does Axis Bank provide credit card users with chat-based support?
Yes. There is a chatbot service and live chat available through the website or mobile app for simple inquiries like card blocking or application status.
Q4. What can I do if Axis Bank doesn't resolve my credit card complaint on time?
If you have raised a complaint with Axis Bank about your credit card and it is not solved within 30 days or you are not satisfied, you can escalate to the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS).
Q5. Can I use customer care to change my credit card billing address?
It depends but you can contact customer care and they will guide you. You can also visit a bank branch with documents and change the credit card billing address.
Q6. Do I need to pay any charges if I am using a lifetime free Axis Bank credit card?
Most of the lifetime free credit cards of Axis Bank are really free; they don't charge anything. But you still need to pay nominal charges, cash payment fees, finance charges, and cash withdrawal fees.
Q7. What if I don't pay bills on time for a lifetime free credit card?
Even if lifetime free credit is free, you need to pay its bills on time. If you make late payments or miss a payment, you might have to face penalties and late payment charges.
Q8. Can I download a credit card statement if my mobile number or email ID isn't registered?
Yes, you can download a credit card statement directly by clicking here. Click here and enter a registered mobile number with a country code. Add CAPTCHA and submit. This is an instant method to download a statement.
Q9. Can I get an auto debit facility for Axis Bank credit card?
Yes, you can apply for auto debit from an Axis Bank savings/current account. Login into axis Bank Mobile application, go to Services, then Credit Card, and then Auto Debit Payment. Now select a credit card and set up auto debit.
Q10. What are the services that Axis Bank phone banking offers?
With phone banking, you can register for e-statement, get information about products, services, deposits, cheque issuance, ATM, and Aadhaar seeding.
