Federal Bank Credit Card Customer Care — Complete Guide

Key Insights 

1. You can resolve your queries about the Federal Bank Credit Card via email, SMS, and Mobile Banking.
    
2. If you are from India, you can call 18004251199 of the Federal Bank Customer Care.
    
3. If you are a Federal Bank NRI credit card customer, then you can call at +91-484-2630994.

The Federal Bank Credit Card provides you with an edge in your spending, whether it's hotel booking, online shopping, or ordering online food. 

But sometimes the credit card faces issues, such as minimum payment burdens, hidden charges, stolen cards, misplaced cards, and other problems. 

This is why the Federal Bank Credit Card provides customer care support to our customers.

The Customer Care support enables you to contact a Federal Bank customer care officer, report your issues, and receive assistance in every situation.

In this blog, you can easily find the customer care number, whether it's toll-free, emergency, or an international number, and tips before calling the Federal Bank Customer Care Number.

Federal Bank Credit Card Customer Care Number

The Federal Bank Customer Care Officer assists in a wide range of situations via phone, serving both rural and urban customers, as well as those with domestic or international needs.

Here is the list of the Federal Bank Credit Card Customer Numbers.
 

These numbers enable you to contact the customer care officer if you encounter any issues related to your credit card.

Bonus Tip: Do you know? To block your credit card through NetBanking, go to Debit Card Services and select Block Debit Card. You will see a list of your cards. Pick the card you want to block and click Submit.

Other Ways to Contact Federal Bank Credit Card Support

There are other ways you can resolve your federal bank credit card queries, but what are the different ways? 

Don’t worry, here is the list of the other ways to contact the federal bank to resolve your queries.
 

This table outlines alternative methods for contacting the federal bank to resolve your queries. You can easily use the numbers in this table to answer your queries.

You can also contact them via email and the Federal Bank mobile application for your queries.

Quick Tips Before Calling the Federal Bank Credit Card Customer Care

There are some tips for getting fast results for your problems and enjoying your credit card services. 
 

1. You have to keep your credit card details, like the credit card number, you have to know your registered mobile number, customer ID, and know your personal details like PAN, birth, and other KYC Documents.
    
2. You clearly define your problem to the customer care officer, because the federal bank customer care officer helps you fast if you properly define your problem.
    
3. The best time to call the customer care officer is between 11:00 AM and 4:00 PM. It is recommended to use a respectful tone and avoid calling on weekends.

By following these tips, you can easily find a fast solution to your problems.

Bonus Tip: Please email us at ehelp@federalbank.co.in and include the following information. Once we receive your message, a customer care executive will call your registered mobile number to confirm your details.

Conclusion 

The Federal Bank offers top-notch services to our customers for credit card queries. 

Federal Bank offers a range of services, including a toll-free number, a 24/7 available number, a dedicated number for NRIs, Email support, SMS Banking, and access through the Federal Bank mobile app and net banking. 

All these options are available to every customer of the federal bank.

FAQS

Which is the Federal Bank Zonal office address?

Ms Shalini Warrier, Chief Operating Officer, CEO's Secretariat, Federal Bank Limited, Federal Towers, Bank Junction, Aluva, Kerala - 683 101

What should I do if my complaint isn't resolved by customer care?

If customer care cannot resolve your issue, you can escalate it to the Zonal Nodal Officers. If you still need help, contact the Principal Nodal Officer. As a final step, you may approach the Banking Ombudsman.

What is TPIN?

Like other channels, such as ATMs or FedNet, phone banking uses a PIN called TPIN to verify your identity. You need this 4-digit Tele-banking PIN to use services such as balance inquiries or checking your last five transactions.

How can customers register for phone banking services?

To register for phone banking, call 1800 425 1199 or 1800 420 1199 and press 2 to choose the telebanking registration option. A customer care executive will answer your call. After your identity is confirmed, you can set your own Tele-banking PIN (TPIN).
 

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About the Author

LoansJagat Team

‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.