RBL Bank Credit Card Customer Care – Updated Guide to Helpline & Support

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RBL Credit Card Customer Care Numbers

Multiple numbers exist for different kinds of issues, and they run round the clock, weekends and holidays included.

No branch visit needed for a lost card report, a payment check, or a stuck transaction. Just dial the right number above.

Bonus Tip: Tired of promotional calls from RBL Bank? There's a request form on the official RBL Do Not Call (DNC) Registry Page.

Other Ways To Contact RBL Credit Card Support

Calling isn't compulsory. You can reach out to RBL credit card support through a few other channels:

• Email: Send an email to customercare@rbl.bank.in for anything general. Toss in your registered mobile number and the last four digits of your card to speed things up.
• WhatsApp: Send 'Hi RBL' to +91 84335 98888 from your registered number.
• RBL MyCard App: The RBL MyCard App covers statements, offers, blocking a card, and converting a big purchase into EMIs. All from your phone, no app-switching needed.

WhatsApp Banking is probably the fastest of the lot if you'd rather not be on hold.

How to Report a Lost, Stolen, or Fraudulent RBL Credit Card?

Card missing, stolen, or showing a transaction you don't recognise? RBL Bank gives you 5 official ways to block it immediately, straight from the bank's own Report Loss or Unauthorised Use of Credit Card page:

1. Block or reissue online: RBL Bank's Report Loss or Unauthorised Use of Credit Card page has a direct link to block or reissue your card, verified with your registered mobile number.
2. Call customer care: Dial +91 22 6232 7777 for regular RBL Bank Credit Cards. Bajaj Finserv RBL Bank SuperCard holders should call +91 22 7119 0900 instead.
3. Through the RBL MyCard App: Go to My Account, then Settings, then Profile Settings, then Report Dispute or Fraud, then Fraud, then Block & Replace or Block Card.
4. Via SMS: Send an SMS in the format "BLKRBL" followed by the last 2 digits of your card to 91-9223366333, from your registered mobile number, to block your card and request a replacement.
5. Via WhatsApp: Send “Hi RBL” to +91 84335 98888, then select Credit Card Services, then Switch off Card Transaction.

Your card gets blocked immediately, whichever method you use. The investigation into the specific disputed transaction happens afterwards, so blocking first and asking questions later is the right instinct if you're unsure whether a transaction is fraudulent.

RBL Credit Card Grievance Redressal Process

Four levels, if the first call doesn't sort things out. Straight from RBL's Customer Grievance Redressal Policy:

First Level

Call +91 22 6232 7777, email cardservices@rbl.bank.in, or write to the Manager, Credit Cards Service, RBL Bank Ltd., JMD Megapolis, Unit 306-311, Sohna Road, Sector 48, Gurgaon, Haryana 122018. Reply within 10 calendar days.

Second Level

Email headcardservice@rbl.bank.in, same Gurgaon address, addressed to the Head of Cards Services this time. Another 10 days.

Third Level

The Principal Nodal Officer takes it from here: +91 22 7143 2700 or principalnodalofficer@rbl.bank.in, RBL Bank Ltd., One World Centre, Tower 2B, 9th Floor, 841, Senapati Bapat Marg, Lower Parel West, Mumbai 400013. Reply within 10 calendar days.

Reserve Bank Integrated Ombudsman

If you have tried all three levels, go to cms.rbi.org.in or the toll-free number 14448, under RBIOS, 2021.

Keep the reference number from your very first complaint close by. Every level after that will ask for it.

Quick Tips Before Calling RBL Bank Credit Card Customer Care

A handful of things worth doing before you dial:

• Use the mobile number that's registered with your card. RBL checks this first thing.
• Always keep your four last digits handy, just in case the representative asks for verification on your end.
• Remember the Service Request Number (SRN) they provide you with. This will be your reference number if you choose to contact them later.
• Never give out OTP or CVV, regardless of who is calling you.
• Send a follow-up email after you speak on the phone, if you want a written reply.

Conclusion

RBL Bank offers many options to you for when you have lost your card, your complaint seems to be going nowhere, or there is an unknown charge. Phone, email, WhatsApp, the MyCard app, or the formal grievance process if a call doesn't get you anywhere, whichever fits your situation. Keep your registered mobile number and reference numbers handy, and most issues do get resolved without needing to escalate all the way to the Ombudsman.

FAQs

1. How can I deactivate an RBL Bank credit card?

RBL MyCard app or net banking; look for 'Block Card.' Or skip the app and call +91 22 6232 7777.

2. What is the customer care number for RBL Bank's credit cards?

+91 22 6232 7777 is the customer care number for RBL Bank's credit cards

3. Does RBL Bank provide customer care in regional languages?

Yes, English, Hindi, and a few local languages are available.

4. Is it possible to lodge a complaint on behalf of my family member's RBL Credit Card?

You can raise a complaint on behalf of a family member's RBL Credit Card only with the cardholder's written consent, or if you're an authorised cardholder.

5. How do I report a fraudulent or unauthorised transaction on my RBL Credit Card?

Call +91 22 6232 7777, or open the RBL MyCard app and go to Report Dispute or Fraud. The card gets blocked first. The transaction gets investigated after.

6. Can I block my RBL Credit Card through WhatsApp?

Yes, 'Hi RBL' to +91 84335 98888, then Credit Card Services, then Switch-off Card Transaction.

7. What if RBL doesn't resolve my complaint even after the third level of grievance redressal?

Reserve Bank Integrated Ombudsman is next, either cms.rbi.org.in or the toll-free number 14448.

8. Is there a separate number for RBL Bank SuperCard queries?

+91 22 7119 0900 is another number for any issues related to RBL Bank SuperCard

9. How long does RBL Bank take to reply to a complaint email?

RBL Bank take 10 calendar days for a first-level query, per the bank's policy.

10. Can I go straight to the Banking Ombudsman without contacting RBL first?

No. RBL gets first crack at it. You wait 30 days or get a reply you're not happy with, then the Ombudsman becomes an option.