IndusInd Bank Credit Card Customer Care — 24x7 Helpline & Support

Key Highlights
 

1. IndusInd Bank Credit card offers 24×7 domestic helpline, international/NRI numbers, email, SMS alerts, NetBanking, mobile app and video-branch/chat options for credit-card issues.
    
2. In case of fraud or stolen card, block the card immediately via helpline (1860 267 7777) or app and record the complaint reference for follow-up.
    
3. If unresolved within seven working days, escalate to the Head-Cards or nodal officer. Keep the last 4 digits and the registered mobile number ready for faster verification.

Not everything can be done alone; sometimes you need the right support and guidance. The same goes for financial events like managing your credit card. Having someone to guide you can make all the difference. 

In this blog, we’ll discuss how you can contact IndusInd Bank Credit Card Customer Care and get quick assistance when you need it.

IndusInd Bank Credit Card Customer Care Overview

You can contact IndusInd Bank credit card customer care through various channels, via phone, email, SMS, mobile app, etc. These facilities help with queries about statements, billing, card activation, blocking lost/stolen cards, disputes, and general assistance. Their contact centres are intended to be accessible 24×7 for key services.

IndusInd Bank Credit Card Customer Care Numbers

To contact IndusInd Bank Credit Card Customer Care via phone number, you just need to dial any of the following numbers and choose the right option from the menu: 

Toll-Free/Domestic Helpline

Here are the toll-free numbers:
 

• Within India (24×7): 1860 267 7777
   
• Alternate/international inbound (India number): +91-22-42207777
   
• Also used for general banking/credit card: +91-22-44066666
   

You can call these numbers at any time of the day.

Emergency/Lost-Card Helpline

In case of a lost or stolen credit card, you should immediately block it by calling: 1860 267 7777, or the alternate numbers: 022-68577777, 022-42207777, 022-44066666 

International/NRI Helpline Numbers

For customers outside India or NRIs, IndusInd Bank Credit card customer care services provide specific helpline numbers:
 

For Premium Banking/Credit Card customers (NRI), the number +91-22-4220 7777 is also mentioned.

Other Ways to Contact IndusInd Bank Credit Card Support

You can also contact IndusInd Bank Credit Card Customer Care by following these routes:

Email Support

Different email addresses are set up depending on card type/customer segment. Here are some known ways to contact IndusInd Bank credit card customer care services:

• reachus@IndusInd.com: general queries/new customers
   
• premium.care@IndusInd.com: for premium/credit card customers
   
• indulge.care@IndusInd.com: for Indulge cardholders
   
• cards.care@IndusInd.com: for Classic/Gold/Business Gold cards
   
• nri@IndusInd.com: for NRI/overseas customers
   
• head.cardservices@IndusInd.com: for escalations/grievances if not resolved within time
   
• customercare@IndusInd.com: for general escalations

Be sure to send from your registered email ID and mention your credit card number (last 4 digits only) and a brief description of your issue. 

Do you know that the maximum days the IndusInd Bank credit card customer care service takes to respond is 7 days?

SMS Banking

IndusInd Bank Credit card customer care service does offer SMS alerts for key updates such as transactions, payment due dates, and other notifications. Although it does not publicly list specific credit card SMS keywords or short codes. If you have SMS banking enabled with IndusInd, you can receive these alerts and, in some cases, check limited details like your card status or mini statement via SMS.

Mobile App/NetBanking Support

Other ways to contact IndusInd Bank Credit Card Customer Care are:
 

• IndusMobile app: You can manage your credit card, view statements, freeze/unfreeze, block card, raise service requests, etc.
   
• IndusNet (NetBanking): You can submit service requests, query statements, etc.
   
• Video Branch (Video conferencing): IndusInd offers a “Video Branch” feature, where you can connect via video for support (including credit card queries) from desktop or mobile.
   
• Online Chat: On IndusInd’s “Chat Online” page, you can chat with support staff for general queries. 

Make sure you have a proper internet connection for a better experience. The faster your issue gets resolved, the better it is for your finances and life.

Quick Tips Before Calling IndusInd Bank Credit Card Customer Care

Before dialling the toll-free number or writing an email, make sure you do the following:

1. Keep your card details ready, including the last four digits, expiry date, and cardholder name.
    
2. Use your registered mobile number since most IVR or verification steps depend on OTPs sent to that number.
    
3. Be clear about your query, such as “billing dispute for transaction on [date], amount ₹X” or “block lost card.”
    
4. Call during non-peak hours, like early morning or late evening, to reduce waiting time.
    
5. Take note of the complaint or reference ID provided during the call for future follow-up.
    
6. If your issue is not resolved within seven working days, escalate it via email to the Head Cards or Nodal Officer.
    
7. If phone lines are busy, use alternative channels such as email, video chat, or chat support.
    
8. In case of suspected fraud, block or freeze your card immediately using the helpline, app, or NetBanking.
    
9. Follow up politely and request status updates if the resolution takes longer than expected.

Conclusion 

IndusInd Bank's credit card customer care page lists contact channels and emergency steps in case of any issues. All you have to do is keep your card details and registered mobile ready, use the app or NetBanking for faster resolution. If things get out of your hand and unresolved within seven days, contact the Head–Cards.

FAQs 

How do I raise a formal dispute/chargeback for an unauthorised transaction?
Raise a dispute via NetBanking/app or phone, attach transaction details (date, merchant, amount) and supporting documents. Expect acknowledgement within 3–5 working days and a provisional timeline for resolution.

How do I redeem reward points, and what is the expiry policy?
Rewards are usually redeemable through the card’s rewards portal or customer care; expiry and redemption catalogue vary by card type.  Check your card’s reward T&Cs in NetBanking or the rewards section in the app.

What are the annual/renewal fees and waiver conditions for IndusInd Bank Credit cards?
Annual fees differ by card variant; waivers are commonly available based on annual spend thresholds or welcome offers. Check your specific card’s fee schedule on the product page or statement.

How can I request a credit-limit increase, and how long does it take?
Request limit enhancement through NetBanking/app or phone; the bank may ask for income documents and recent statements. Approval timelines vary (typically a few days to a couple of weeks) after document verification.

Can I convert a purchase into EMIs? What are the charges and tenors?
Many cards allow conversion to EMI/post-purchase EMI; fees, tenor and minimum transaction value depend on the merchant and the card program. Initiate via app/NetBanking or by calling customer care.

What foreign-exchange markup or international transaction fee applies to overseas card use?
International transactions attract an FX markup (percentage of transaction) plus dynamic currency conversion options at some merchants. Check your card’s fee schedule or product T&Cs for the exact percentage.

Are there insurance benefits (travel/accident) or concierge services with my card, and how do I claim them?
Premium cards often include travel/accident insurance or a concierge. For claims, contact the insurer details listed on the card benefits, submit the required documents, and follow the insurer’s claim process; customer care can guide initial steps.

Apply for Loans Fast and Hassle-Free

Apply Now

About the Author

LoansJagat Team

‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.