HomeLearning CenterHow to Delete Digilocker Account – Complete Guide
Blog Banner

Author

LoansJagat Team

Read Time

5 Min

09 Jun 2025

How to Delete Digilocker Account – Complete Guide

blog

In January 2023, Payal, a 28-year-old entrepreneur from New Delhi, created a DigiLocker account in order to store her graduation credentials, digital PAN card, and Aadhar. In May 2025, however, three spam emails posing as DigiLocker reminders arrived, and she chose to delete her account out of fear of her online presence.

 

Understanding the Limitations of Deleting a DigiLocker Account

 

Limitation

Description

Example

Permanent Aadhaar Link

Aadhaar is permanently linked and cannot be removed from your DigiLocker.

If Payal created her DigiLocker using Aadhaar XXXX-XXXX-1234, that link remains forever, even if unused for 730 days (2 years).

No Delete Button or Option

DigiLocker has no direct “Delete Account” feature on its platform

Even after logging in 15 times over 3 months, Raj found no option to delete his account.

Issued Docs Cannot Be Deleted

Documents fetched from govt. agencies stay in the system; only deactivation is allowed.

Ramesh had 4 issued documents (PAN, DL, 10th Marksheet, 12th Marksheet). He could only deactivate them, not delete them.

Uploaded Docs Can Be Deleted

Only manually uploaded documents can be deleted from your account.

Meera uploaded 5 documents. She manually deleted all 5, but her account still existed with issued docs.

Need to Contact Support

Users must email DigiLocker support for help; no guarantee of account closure.

After 3 emails in 7 days to support@digitallocker.gov.in, Ankit received a response advising data removal but no deletion.

Data Retention for Compliance

DigiLocker retains some data for legal and verification reasons.

Even after 365 days of inactivity, Sita’s Aadhaar-linked records and history were retained on DigiLocker servers.

 

Steps to Remove Uploaded Documents from DigiLocker

 

If you've uploaded personal documents to your DigiLocker account and wish to remove them, follow these steps. Please note that this process can only be done through the DigiLocker website; the mobile app does not support document deletion.

 

1. Access the DigiLocker Website

Open your preferred web browser and navigate to the official DigiLocker website: https://www.digilocker.gov.in

 

2. Log In to Your Account

  • Using Aadhaar: Select the Aadhaar option.
  • Using Mobile Number: Choose the mobile number option.

 

Enter your credentials and complete the OTP verification to access your account

 

3. Go to 'Uploaded Documents'

Once logged in, locate and click on the “Drive” tab on the left-hand side of the dashboard. This section contains all the documents you have manually uploaded.

 

4. Select the Document to Delete

Browse through your uploaded documents and click on the specific document you wish to remove.

 

5. Initiate Deletion

 

After selecting the document:

  • Click on the trash bin icon associated with the document.
  • A confirmation prompt will appear.
  • Click “Delete” to confirm the removal.

 

6. Confirm Document Removal

 

The selected document will be permanently deleted from your DigiLocker account. Repeat these steps for any other documents you wish to remove.

 

Example:

 

Suppose you uploaded a scanned copy of your passport to DigiLocker. After following the above steps, the passport copy will be deleted from your account, ensuring that your personal data is no longer stored on the platform.

 

Important Notes:

  • Issued Documents: Documents fetched from government departments (e.g., PAN card, Aadhar) cannot be deleted. You can only deactivate them to prevent display in your account.

  • Mobile App Limitations: Document deletion is not supported through the DigiLocker mobile app.

  • Data Privacy: Deleting uploaded documents ensures that your personal files are no longer accessible via DigiLocker.

 

By following these steps, you can manage and remove personal documents from your DigiLocker account, enhancing your data privacy and security.

 

Contacting DigiLocker Support for Account Closure

Step

Details

Example

Email Support

Send an email to support@digitallocker.gov.in requesting account closure.

Raj sent 1 email on 15 May 2025 and got a response within 48 hours.

Information to Include

Full name, registered mobile number, email ID, Aadhaar number (if linked), and reason.

Meena provided her details: Name (Meena Gupta), Mobile (9876543210), Aadhaar ending in 9012.

Subject Line

Use: “Request for DigiLocker Account Closure”.

Out of 3 emails sent using this subject, 2 received timely replies.

Support Center Option

Visit https://support.digilocker.gov.in and use the "Raise a Query" form.

Amit filled out the form on 21 April 2025; ticket ID #DL12345 was resolved in 3 days.

Response Time

Typically 24–72 hours for an initial response.

On average, users received replies within 2.5 days after submission.

Limitation

Account may not be fully deleted due to Aadhaar linkage; only deactivation is possible.

Priya’s account remained in the system 30 days after deactivation due to the Aadhaar link.

 

Securing Your Aadhaar and Linked Data

 

DigiLocker employs robust security measures to protect your Aadhaar-linked data and documents. Here's an overview of these measures:

 

1. Encryption and Secure Access

 

  • 256-bit SSL Encryption: All data transmitted between your device and DigiLocker is encrypted using 256-bit SSL encryption, ensuring secure communication.

  • 2048-bit RSA Encryption: For enhanced security, DigiLocker utilises 2048-bit RSA encryption for data storage and transmission.

  • Aadhaar-Based Authentication: Access to your documents is secured through Aadhaar-based authentication, requiring OTP verification and, in some cases, biometric authentication.

 

2. User Authentication and Session Management

  • Mobile OTP Verification: Every login attempt requires OTP verification sent to your registered mobile number, adding an extra layer of security.

  • Timed Logouts: To prevent unauthorised access, DigiLocker automatically logs out users after a period of inactivity.

  • PIN Protection in Mobile App: The DigiLocker mobile app allows users to set a 4-digit PIN to prevent unauthorised access from their smartphones.

 

3. Data Privacy and Consent

  • ISO 27001 Certified Data Centers: DigiLocker is hosted on data centres that are ISO 27001 certified, adhering to international standards for information security.

  • User Consent-Based Sharing: Documents stored in DigiLocker can only be accessed by authorised entities with your explicit consent. All sharing activities are logged and communicated to you.

  • No Third-Party Sharing Without Consent: DigiLocker does not share your personal information with third parties without your consent, except as required by law.

 

4. Security Audits and Compliance

  • Regular Security Audits: DigiLocker undergoes regular security audits by recognised agencies to identify and mitigate potential vulnerabilities.

  • Compliance with Legal Standards: The platform complies with relevant laws and regulations to ensure the protection of your data.

 

Example:

 

Suppose you need to share your academic certificate stored in DigiLocker with a potential employer. You would log in using your Aadhaar-based authentication, select the document, and grant access to the employer. The transaction is logged, and you receive a notification confirming the action. This process ensures that your data is shared securely and with your consent.

 

Conclusion

 

Closing your DigiLocker account is an easy process but one that involves reaching out to DigiLocker support directly since there is no delete option in the app or the website. Make sure you save any critical documents before proceeding with the closing. By taking the right steps and contacting the right support channels, you can safely close your DigiLocker account if you no longer need it.

 

Faqs

 

Q. Can I delete my DigiLocker account permanently?

Yes, but you need to contact DigiLocker support to request permanent deletion.

 

Q. Is there a delete option in the DigiLocker app or website?

No, there is no direct delete option available in the app or website.

 

Q. Will my documents be deleted after account deletion?

Yes, all stored documents and linked data will be removed after the account is deleted.

 

Q. How can I contact DigiLocker support for account deletion?

You can email DigiLocker support at support@digitallocker.gov.in with your request.

 

Other Pages - Account & Profile Management

How To Activate an Airtel SIM

How To Update an Aadhaar Card Photo

How To Open an NPS Account

How To Delete PhonePe Transaction History

How to Delete Google Pay Account

How to Delete Digilocker Account

How to Open SBI HRMS Portal

How to Close Zerodha Account

How to Deactivate PhonePe Account

 

Apply for Loans Fast and Hassle-Free

About the Author

logo

LoansJagat Team

We are a team of writers, editors, and proofreaders with 15+ years of experience in the finance field. We are your personal finance gurus! But, we will explain everything in simplified language. Our aim is to make personal and business finance easier for you. While we help you upgrade your financial knowledge, why don't you read some of our blogs?

Subscribe Now