Author
LoansJagat Team
Read Time
5 Min
09 Jun 2025
In January 2023, Payal, a 28-year-old entrepreneur from New Delhi, created a DigiLocker account in order to store her graduation credentials, digital PAN card, and Aadhar. In May 2025, however, three spam emails posing as DigiLocker reminders arrived, and she chose to delete her account out of fear of her online presence.
Limitation | Description | Example |
Permanent Aadhaar Link | Aadhaar is permanently linked and cannot be removed from your DigiLocker. | If Payal created her DigiLocker using Aadhaar XXXX-XXXX-1234, that link remains forever, even if unused for 730 days (2 years). |
No Delete Button or Option | DigiLocker has no direct “Delete Account” feature on its platform | Even after logging in 15 times over 3 months, Raj found no option to delete his account. |
Issued Docs Cannot Be Deleted | Documents fetched from govt. agencies stay in the system; only deactivation is allowed. | Ramesh had 4 issued documents (PAN, DL, 10th Marksheet, 12th Marksheet). He could only deactivate them, not delete them. |
Uploaded Docs Can Be Deleted | Only manually uploaded documents can be deleted from your account. | Meera uploaded 5 documents. She manually deleted all 5, but her account still existed with issued docs. |
Need to Contact Support | Users must email DigiLocker support for help; no guarantee of account closure. | After 3 emails in 7 days to support@digitallocker.gov.in, Ankit received a response advising data removal but no deletion. |
Data Retention for Compliance | DigiLocker retains some data for legal and verification reasons. | Even after 365 days of inactivity, Sita’s Aadhaar-linked records and history were retained on DigiLocker servers. |
If you've uploaded personal documents to your DigiLocker account and wish to remove them, follow these steps. Please note that this process can only be done through the DigiLocker website; the mobile app does not support document deletion.
Open your preferred web browser and navigate to the official DigiLocker website: https://www.digilocker.gov.in
Enter your credentials and complete the OTP verification to access your account
Once logged in, locate and click on the “Drive” tab on the left-hand side of the dashboard. This section contains all the documents you have manually uploaded.
Browse through your uploaded documents and click on the specific document you wish to remove.
After selecting the document:
The selected document will be permanently deleted from your DigiLocker account. Repeat these steps for any other documents you wish to remove.
Example:
Suppose you uploaded a scanned copy of your passport to DigiLocker. After following the above steps, the passport copy will be deleted from your account, ensuring that your personal data is no longer stored on the platform.
By following these steps, you can manage and remove personal documents from your DigiLocker account, enhancing your data privacy and security.
Step | Details | Example |
Email Support | Send an email to support@digitallocker.gov.in requesting account closure. | Raj sent 1 email on 15 May 2025 and got a response within 48 hours. |
Information to Include | Full name, registered mobile number, email ID, Aadhaar number (if linked), and reason. | Meena provided her details: Name (Meena Gupta), Mobile (9876543210), Aadhaar ending in 9012. |
Subject Line | Use: “Request for DigiLocker Account Closure”. | Out of 3 emails sent using this subject, 2 received timely replies. |
Support Center Option | Visit https://support.digilocker.gov.in and use the "Raise a Query" form. | Amit filled out the form on 21 April 2025; ticket ID #DL12345 was resolved in 3 days. |
Response Time | Typically 24–72 hours for an initial response. | On average, users received replies within 2.5 days after submission. |
Limitation | Account may not be fully deleted due to Aadhaar linkage; only deactivation is possible. | Priya’s account remained in the system 30 days after deactivation due to the Aadhaar link. |
DigiLocker employs robust security measures to protect your Aadhaar-linked data and documents. Here's an overview of these measures:
Example:
Suppose you need to share your academic certificate stored in DigiLocker with a potential employer. You would log in using your Aadhaar-based authentication, select the document, and grant access to the employer. The transaction is logged, and you receive a notification confirming the action. This process ensures that your data is shared securely and with your consent.
Closing your DigiLocker account is an easy process but one that involves reaching out to DigiLocker support directly since there is no delete option in the app or the website. Make sure you save any critical documents before proceeding with the closing. By taking the right steps and contacting the right support channels, you can safely close your DigiLocker account if you no longer need it.
Q. Can I delete my DigiLocker account permanently?
Yes, but you need to contact DigiLocker support to request permanent deletion.
Q. Is there a delete option in the DigiLocker app or website?
No, there is no direct delete option available in the app or website.
Q. Will my documents be deleted after account deletion?
Yes, all stored documents and linked data will be removed after the account is deleted.
Q. How can I contact DigiLocker support for account deletion?
You can email DigiLocker support at support@digitallocker.gov.in with your request.
Other Pages - Account & Profile Management | ||
About the Author
LoansJagat Team
We are a team of writers, editors, and proofreaders with 15+ years of experience in the finance field. We are your personal finance gurus! But, we will explain everything in simplified language. Our aim is to make personal and business finance easier for you. While we help you upgrade your financial knowledge, why don't you read some of our blogs?
Quick Apply Loan
Subscribe Now
Related Blog Post