How to Delete Digilocker Account – Complete Guide

In January 2023, Payal, a 28-year-old entrepreneur from New Delhi, created a DigiLocker account in order to store her graduation credentials, digital PAN card, and Aadhar. In May 2025, however, three spam emails posing as DigiLocker reminders arrived, and she chose to delete her account out of fear of her online presence.

Understanding the Limitations of Deleting a DigiLocker Account

Steps to Remove Uploaded Documents from DigiLocker

If you've uploaded personal documents to your DigiLocker account and wish to remove them, follow these steps. Please note that this process can only be done through the DigiLocker website; the mobile app does not support document deletion.

1. Access the DigiLocker Website

Open your preferred web browser and navigate to the official DigiLocker website: https://www.digilocker.gov.in

2. Log In to Your Account

• Using Aadhaar: Select the Aadhaar option.
• Using Mobile Number: Choose the mobile number option.

Enter your credentials and complete the OTP verification to access your account

3. Go to 'Uploaded Documents'

Once logged in, locate and click on the “Drive” tab on the left-hand side of the dashboard. This section contains all the documents you have manually uploaded.

4. Select the Document to Delete

Browse through your uploaded documents and click on the specific document you wish to remove.

5. Initiate Deletion

After selecting the document:

• Click on the trash bin icon associated with the document.
• A confirmation prompt will appear.
• Click “Delete” to confirm the removal.

6. Confirm Document Removal

The selected document will be permanently deleted from your DigiLocker account. Repeat these steps for any other documents you wish to remove.

Example:

Suppose you uploaded a scanned copy of your passport to DigiLocker. After following the above steps, the passport copy will be deleted from your account, ensuring that your personal data is no longer stored on the platform.

Important Notes:

• Issued Documents: Documents fetched from government departments (e.g., PAN card, Aadhar) cannot be deleted. You can only deactivate them to prevent display in your account.
  
  
• Mobile App Limitations: Document deletion is not supported through the DigiLocker mobile app.
  
  
• Data Privacy: Deleting uploaded documents ensures that your personal files are no longer accessible via DigiLocker.

By following these steps, you can manage and remove personal documents from your DigiLocker account, enhancing your data privacy and security.

Contacting DigiLocker Support for Account Closure

Securing Your Aadhaar and Linked Data

DigiLocker employs robust security measures to protect your Aadhaar-linked data and documents. Here's an overview of these measures:

1. Encryption and Secure Access

• 256-bit SSL Encryption: All data transmitted between your device and DigiLocker is encrypted using 256-bit SSL encryption, ensuring secure communication.
  
  
• 2048-bit RSA Encryption: For enhanced security, DigiLocker utilises 2048-bit RSA encryption for data storage and transmission.
  
  
• Aadhaar-Based Authentication: Access to your documents is secured through Aadhaar-based authentication, requiring OTP verification and, in some cases, biometric authentication.

2. User Authentication and Session Management

• Mobile OTP Verification: Every login attempt requires OTP verification sent to your registered mobile number, adding an extra layer of security.
  
  
• Timed Logouts: To prevent unauthorised access, DigiLocker automatically logs out users after a period of inactivity.
  
  
• PIN Protection in Mobile App: The DigiLocker mobile app allows users to set a 4-digit PIN to prevent unauthorised access from their smartphones.

3. Data Privacy and Consent

• ISO 27001 Certified Data Centers: DigiLocker is hosted on data centres that are ISO 27001 certified, adhering to international standards for information security.
  
  
• User Consent-Based Sharing: Documents stored in DigiLocker can only be accessed by authorised entities with your explicit consent. All sharing activities are logged and communicated to you.
  
  
• No Third-Party Sharing Without Consent: DigiLocker does not share your personal information with third parties without your consent, except as required by law.

4. Security Audits and Compliance

• Regular Security Audits: DigiLocker undergoes regular security audits by recognised agencies to identify and mitigate potential vulnerabilities.
  
  
• Compliance with Legal Standards: The platform complies with relevant laws and regulations to ensure the protection of your data.

Example:

Suppose you need to share your academic certificate stored in DigiLocker with a potential employer. You would log in using your Aadhaar-based authentication, select the document, and grant access to the employer. The transaction is logged, and you receive a notification confirming the action. This process ensures that your data is shared securely and with your consent.

Conclusion

Closing your DigiLocker account is an easy process but one that involves reaching out to DigiLocker support directly since there is no delete option in the app or the website. Make sure you save any critical documents before proceeding with the closing. By taking the right steps and contacting the right support channels, you can safely close your DigiLocker account if you no longer need it.

Faqs

Q. Can I delete my DigiLocker account permanently?

Yes, but you need to contact DigiLocker support to request permanent deletion.

Q. Is there a delete option in the DigiLocker app or website?

No, there is no direct delete option available in the app or website.

Q. Will my documents be deleted after account deletion?

Yes, all stored documents and linked data will be removed after the account is deleted.

Q. How can I contact DigiLocker support for account deletion?

You can email DigiLocker support at support@digitallocker.gov.in with your request.

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