Union Bank Customer Care Number

Call 1800 8333, 1800 2333, 1800 8331, or 1800 8332, as all these are toll-free helpline numbers as per the Union Bank of India website. 1800 8332 is the specialised helpline and operates 24x7 to inform about any fraudulent activities or disputes regarding a particular transaction.

Key Takeaways

• There are 4 All-India Toll-Free Helpline numbers available with Union Bank of India, namely 1800 8333, 1800 2333, 1800 8331 and 1800 8332. 02244546565 is a special Cyber Crime Complaints Helpline number.
• NRI customers of Union Bank have one special toll-free number that is 02244546567, and there are two separate online portals that can be visited to lodge a complaint or inform about any unauthorised transactions at 1800 8332.

Something's wrong with your Union Bank of India account, a lost card, any unauthorized transaction, or just a general question, and you need the correct number, not some outdated number that may be listed on some website somewhere. This one is for Union Bank of India customers all over India who are looking for the correct and authenticated method to contact the bank.

What is the Customer Care Number for Union Bank?

You can dial 1800 8333, 1800 2333, 1800 8331, or 1800 8332 for all your questions and complaints related to Union Bank services. These 4 numbers together make up the Union Bank's All-India Toll-Free line. 

1800 8332 doubles as the dedicated helpline for reporting fraud or disputed transactions, while 1800 8331 is specifically set aside for Premium account customer support.

What are Union Bank's Customer Care Timings?

Union Bank's call centre runs 24x7x365, offering both IVR based self-service and live agent support.

The bank set up this round the clock service through its Call Centre so customers genuinely never find themselves more than a call away from help, whatever the time or day.

How to Contact Union Bank Customer Care?

You can contact Union Bank customer care through phone, the Online Grievance Portal, and IVR self-service. Pick whichever fits your specific need.

By Phone

Call 1800 8333, 1800 2333, 1800 8331, or 1800 8332 for general banking queries, or 1800 8332 specifically for reporting fraud or disputed transactions. For cybercrime complaints, the bank's own page lists 02244546565.

Through IVR Self-Service Options

As per Union Bank, the IVR provides Account Information, Current Balance, and your last 5 transactions to customers registered with a PIN, without needing to speak to an agent. It also lets you hotlist your debit card, seed your Aadhaar number, and stop payment on a cheque, all through the automated system.

Through the Online Grievance Portal

1. Visit service.unionbankportal.bank.in, the bank's official Lodge a Complaint portal.
2. Lodge your complaint directly through the portal.

3. For unauthorised transactions specifically, use the separate Report Unauthorised Transaction portal, also linked directly from the bank's site.

    

For Hearing Impaired Customers

As per Union Bank's customer care, sign language services are available during branch banking hours. 

Navigate through the website, click on UVA, select Video Chat, then Sign Language, to connect with a sign language interpreter.

Union Bank Customer Care for Common Problems

Each specific issue has its own recommended process. Here's exactly what to do for common concerns.

Lost or Stolen Card

Call 1800 8333, 1800 2333, 1800 8331, or 1800 8332 immediately, or use the IVR's hotlisting feature to block your debit card without speaking to an agent.

Unauthorised Transaction

Call 1800 8332, the bank's dedicated helpline for reporting fraud or disputed transactions, or use the Report Unauthorised Transaction portal as soon as you notice the issue.

Cyber Crime Complaints

Call 02244546565, listed directly on Union Bank's customer care page.

NRI Banking

Use the dedicated NRI number, 02244546567, confirmed directly on the bank's official page.

How Do You Register a Union Bank Complaint?

1. Call 1800 8333, 1800 2333, 1800 8331, or 1800 8332, or lodge your complaint through the official Online Grievance Portal.
2. For unauthorised transactions, use the separate Report Unauthorised Transaction portal instead.
3. You can also register complaints through the Complaint section on the bank's own website.
4. Keep your reference details handy for any follow-up needed later.

Union Bank Grievance Redressal and Escalation

In case your issue is not sorted out through the usual customer service channels, Union Bank adopts an escalation procedure that culminates in taking up the matter with the Banking Ombudsman of RBI.

According to the Bank Ombudsman Scheme page of Union Bank of India, consumers can escalate their matter to the Banking Ombudsman of RBI in case they are still not satisfied after utilising the bank's grievance redressal mechanism.

What Information Should You Keep Ready?

Keep your account number or debit card number, registered mobile number, and relevant transaction details ready before contacting customer care.

Here's what genuinely helps:

• Account or debit card number: Needed for identity verification and to access IVR self-service options.
• Registered mobile number: Required for OTP verification and certain IVR services.
• Transaction details: Date, amount, and merchant, if disputing or querying a specific charge.
• Complaint reference: If following up on an existing grievance already registered.

Union Bank Customer Care Services