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1800-102-4145 is the number for retail loans, personal loans, as well as two-wheeler and car loans. It works from 8:00 AM to 8:00 PM, Monday to Saturday, per the official Hero FinCorp customer care page.
Key Takeaways
Two desks run Hero FinCorp’s support, one for retail, one for corporate, and neither shares a number with the other. A personal loan holder dials 1800-102-4145. So does someone repaying a two-wheeler or car loan. The line stays free and open every day except Sunday, and it exists so that an EMI mismatch or a stuck disbursal gets a person on the phone instead of a ticket sitting in an inbox. Hero FinCorp runs this desk from its New Delhi office at A-44, Mohan Co-Operative Industrial Estate, Mathura Road.
Hero FinCorp provides separate contact numbers for retail and corporate customer support. Customers should check the official contact page for the applicable calling details.
Both are listed on Hero FinCorp’s Reach Us page, so there’s no guessing which desk picks up.
Hero FinCorp provides the number 1800-102-4145 to personal loan customers for customer support.
Between the four, most personal loan questions get answered without a branch visit.
The same retail number applies here too: 1800-102-4145, whether it's a bike loan or a car loan.
*T&C Apply
For any issues related to the vehicle loan, customers can contact the customer care of Hero FinCorp.
1800-103-5271 handles construction finance, loan against property, and unsecured business loans, on shorter hours than retail.
Corporate customer support is available during the official working hours, including the last two Saturdays of the month, as applicable.
Level 1 support not enough? Write to the Nodal Officer, Mr. Monish Vohra, at nodal.officer@herofincorp.com.
Generally, you can approach the RBI Ombudsman if the regulated entity does not respond within 30 days or if you are dissatisfied with the response, subject to the conditions of the RBI Integrated Ombudsman Scheme.
Retail borrowers should keep 1800-102-4145 saved, corporate ones should keep 1800-103-5271. Both, along with the full escalation chain up to the RBI Ombudsman, trace back to Hero FinCorp's official website, which is the only place this information needs checking against.
1800-102-4145 covers retail loans. Corporate and business borrowers should dial 1800-103-5271 instead.
No separate line exists. Personal loan holders use 1800-102-4145, the same as everyone else on the retail side.
The retail branch is operational from 8:00 AM to 8:00 PM for six days a week, while the corporate branch closes at 6:00 PM.
For registered customers, yes. Message +91 9289386204 with “Hi” and the chat opens for retail queries.
Start with 1800-102-4145. If nothing changes soon, email the Nodal Officer, Mr. Monish Vohra, at nodal.officer@herofincorp.com.
It does. Hero FinCorp provides a Customer Service App for retail customers. Customers can view the official listing of the application on the App Store and Play Store.
Go to the RBI Ombudsman through cms.rbi.org.in, or the toll-free line 14448.
Hero FinCorp receives postal complaints from A-44, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi, 110044.
Yes, the number is toll-free.
corporate.care@herofincorp.com for construction finance, loan against property, and unsecured business loans.
