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1800-102-4145 is the number for retail loans, personal loans, along with two-wheeler and car loans. It works 8:00 AM to 8:00 PM, Monday to Saturday, per the official Hero FinCorp customer care page.
Two desks run Hero FinCorp’s support, one for retail, one for corporate, and neither shares a number with the other. A personal loan holder dials 1800-102-4145. So does someone repaying a two-wheeler or car loan. The line stays free and open every day but Sunday, and it exists so an EMI mismatch or a stuck disbursal gets a person on the phone instead of a ticket sitting in an inbox. Hero FinCorp runs this desk from its New Delhi office at A-44, Mohan Co-Operative Industrial Estate, Mathura Road.
Two numbers exist, split by customer type. 1800-102-4145 for retail, 1800-103-5271 for corporate, and neither costs anything to call.
Both are listed on Hero FinCorp’s Reach Us page, so there’s no guessing which desk picks up.
Personal loan borrowers use the retail line, 1800-102-4145. Nothing separate exists just for personal loans.
Between the four, most personal loan questions get answered without a branch visit.
Also Read: How to Check Your Union Bank Balance & Account Numbe
The same retail number applies here too: 1800-102-4145, whether it's a bike loan or a car loan.
*T&C Apply
Loan customers for vehicles hardly ever require anything other than making a telephone call.
1800-103-5271 handles construction finance, loan against property, and unsecured business loans, on shorter hours than retail.
Corporate accounts move slower by design, so plan around the Monday to Friday window.
Level 1 support not enough? Write to the Nodal Officer, Mr. Monish Vohra, at nodal.officer@herofincorp.com.
This three-step chain sits in full on Hero FinCorp's Grievance Redressal page, and skipping straight to the RBI Ombudsman before day 30 usually isn't accepted.
Retail borrowers should keep 1800-102-4145 saved, corporate ones should keep 1800-103-5271. Both, along with the full escalation chain up to the RBI Ombudsman, trace back to Hero FinCorp's official website, which is the only place this information needs checking against.
1. What number do I call for Hero FinCorp customer care?
1800-102-4145 covers retail loans. Corporate and business borrowers should dial 1800-103-5271 instead.
2. Is there a separate Hero FinCorp customer care number for personal loans?
No separate line exists. Personal loan holders use 1800-102-4145, the same as everyone else on the retail side.
3. What time can I call Hero FinCorp customer care?
Retail runs 8:00 AM to 8:00 PM, six days a week, closed Sundays. Corporate closes earlier, by 6:00 PM.
4. Can WhatsApp replace a phone call to Hero FinCorp?
For registered customers, yes. Message +91 9289386204 with “Hi” and the chat opens for retail queries.
5. An EMI got deducted twice. Who handles that?
Start with 1800-102-4145. If nothing changes soon, email the Nodal Officer, Mr. Monish Vohra, at nodal.officer@herofincorp.com.
6. Does Hero FinCorp offer an app for tracking loan payments?
It does. The Customer Service App sits on the App Store and Play Store, built for EMI and repayment history.
7. Thirty days have passed, and my complaint still isn't resolved. What now?
The RBI Ombudsman, through cms.rbi.org.in, or the toll-free line 14448.
8. Where does Hero FinCorp receive postal complaints?
A-44, Mohan Co-Operative Industrial Estate, Mathura Road, New Delhi, 110044.
9. Does 1800-102-4145 cost money to call?
No, it's toll-free on any mobile or landline network across India.
10. What email handles Hero FinCorp corporate loan queries?
corporate.care@herofincorp.com for construction finance, loan against property, and unsecured business loans.
