What Makes India Post Payments Bank the Most Accessible And Trusted Bank In 8 Yrs?

A bank of the rich and the poor has completed 8 years and is crowned as the ‘Most Accessible and Trusted Bank.’

India Post Payments Bank (IPPB) has emerged as the most accessible and trusted bank in its eight years of operation. The bank has completed eight long years in strengthening India’s financial inclusion through its new offerings, such as DigiSmart (Digital Savings Accounts), the Premium Aarogya Savings Account with healthcare benefits, and Aadhaar-based Face Authentication. 

Not only this, India Post Payments Bank has added new dimensions of convenience and on-demand digital banking. Services like the RuPay Virtual Debit Card, AePS (Aadhaar-enabled Payment Services), cross-border remittances, and Bharat BillPay integration have made IPPB a truly comprehensive grassroots financial services provider.

India Post Payments Bank Celebrated its 8th Foundation Day on 1st September 2025

India Post Payments Bank (IPPB) celebrated its 8th Foundation Day on 1st September 2025, marking a key milestone in its journey to bring banking to the last mile.

Since its inception on 1 September 2018, IPPB has built a unique postal-banking model that leverages the Department of Posts’ widespread network. At the time of its 8th anniversary, IPPB had onboarded over 12 crore customers, processed billions of digital transactions, and enabled doorstep banking services across rural, semi-urban, and remote regions.

The operational reach of IPPB is extensive: it connects more than 1.64 lakh post offices and about 1.90 lakh Postmen and Gramin Dak Sevaks (GDS) to serve the banking needs at the customer’s doorstep.

Over the years, IPPB has expanded beyond basic payments and savings services. It now supports end-to-end Direct Benefit Transfer (DBT) disbursements, pension payments, credit facilitation through referral tie-ups, insurance and investment products (in partnership with external institutions), and more.

In her remarks on the occasion, Ms. Vandita Kaul (Chairman, IPPB) emphasised that IPPB has demonstrated that financial inclusion is not just a vision but a deliverable reality. 

Meanwhile, MD & CEO Shri R. Viswesvaran noted with pride that IPPB’s Postmen and GDS personnel are now functioning as bankers to millions, enabling transactions worth lakhs of crores at people’s doorsteps.

What is the DigiSmart Service by IPPB Bank?

DigiSmart is a digital savings account offered by IPPB. The DigiSmart account is designed to bring seamless, paperless, presence-less banking to customers, especially those in remote or underserved areas. 

The service builds on IPPB’s existing digital infrastructure and aims to simplify onboarding and transactions for users with minimal friction.

Key features of the DigiSmart service:
 

These features together make DigiSmart a compelling option for customers who want a hassle-free, fully digital savings account. The multilingual support and integration with Aadhaar and biometric authentication ensure convenience and inclusivity. 

Moreover, the backing of IPPB’s postal network helps overcome digital literacy or infrastructure challenges in many regions.

Beyond onboarding, customers benefit from seamless linkage to Bharat BillPay, UPI, inward/outward remittances, and AePS-based withdrawals and deposits.

Further, DigiSmart offers low transaction charges and easy interoperability with other India Stack services (like UPI/IMPS). While no specific profit or interest advantage is highlighted in the announcements, the ease-of-use and accessibility make it a strong option for first-time or small-balance customers.

What are the Benefits of Premium Aarogya Savings Account in IPPB Bank? How to Open Premium Aarogya Bank Account in IPPB Bank?

IPPB’s Premium Aarogya Savings Account is a bank account with healthcare benefits. The Premium Aarogya Savings Account is best suited for individuals who are not financially affluent and can’t afford expensive health treatments.

Some of the key benefits are:

• Healthcare Benefits: The Premium Aarogya Savings Account integrates a health-related benefit (for example, wellness checks or tie-ups with health providers). Though IPPB has not publicly disclosed full insurance coverage details, the intent is to provide medical-expense-related assistance or discounts for account holders.
   
• All standard banking services: It retains all features of a normal savings account, digital deposits, withdrawals via AePS, UPI, RuPay Virtual Debit Card, etc.
   
• Preferential digital services: Account holders may receive priority or special onboarding support by postal staff or GDS, and possibly faster KYC updates or customer service.
   
• Encouragement for wellness: By bundling health incentives into savings, IPPB encourages preventive health behaviour among customers, which can be especially beneficial in underserved and rural communities.

What are the Benefits of Premium Aarogya Savings Account in IPPB Bank? How to Open Premium Aarogya Bank Account in IPPB Bank?

IPPB’s Premium Aarogya Savings Account is a novel offering that combines banking with embedded healthcare benefits, aimed at financially vulnerable clients or those seeking value-added benefits from their savings account.

Some of the key benefits are:

• Healthcare Benefits: The Premium Aarogya Savings Account integrates a wide range of health‑related benefits, including unlimited virtual doctor consultations, discounts on diagnostic tests, and savings on medicines. These value-added services provide crucial support for families with limited access to affordable healthcare.
   
• All Standard Banking Services: It retains all features of a normal savings account, digital deposits, withdrawals via AePS, UPI, RuPay Virtual Debit Card, and access to Bharat BillPay.
   
• Doorstep Banking: Customers can access services through IPPB’s 1.90 lakh Postmen and Gramin Dak Sevaks, making banking and health services available at their doorstep.
   
• Annual Wellness Continuity: A small annual renewal fee ensures continuity of the health benefits while keeping the account affordable.
   

How to Open a Premium Aarogya Savings Account in IPPB Bank?

Opening this account is simple and can be done both in person and remotely. Below is the step-by-step process:

1. Initiate a Request: Visit an IPPB branch or Post Office access point to begin the process. Alternatively, call the IPPB customer care numbers 155299 or 033-22029000 to request doorstep banking services.
    
2. Complete e-KYC: A representative will help you complete the electronic Know Your Customer (e-KYC) process by verifying your Aadhaar and other required documents.
    
3. Pay Fees: You must pay a one-time account opening fee of ₹149 + GST.
    
4. Make Initial Deposit: Deposit a minimum of ₹200 to activate the account.
    
5. Activate Benefits: After the account is activated and a successful transaction is completed, your wellness benefits will begin within 90 days.

Key Account Details

This combination of affordable banking and health benefits is particularly significant for rural and semi-urban populations. By bundling medical access with financial inclusion, the Premium Aarogya Savings Account provides both peace of mind and convenience for millions of households.

How is Aadhaar-Based Face Identification Used in IPPB Bank’s Services?

Aadhaar-based Face Authentication is one of the more recent technological enhancements introduced by IPPB. It allows customers to authenticate their identity (or complete onboarding/KYC) using face recognition tied to their Aadhaar credentials, eliminating the need for physical presence or repeated biometric copying.

To elaborate:

• The Face Authentication facility works by capturing the customer’s live face image via the IPPB app or through a device held by postal staff (Postmen/GDS) equipped with the necessary camera and connectivity. This live image is compared (in real time) with the facial image stored in the Aadhaar database, thereby verifying the user’s identity digitally. This reduces dependence on fingerprint/Aadhaar biometric and helps address situations where fingerprint scans are difficult (for example, manual labourers with worn fingerprints).
   
• It enables remote KYC verification: This means that the user need not visit a bank branch or physically meet a staff member; the verification can be done anytime, anywhere, if connectivity is available.
   
• It supports on-demand activation: For example, when opening a DigiSmart account, the user may complete KYC via face authentication and begin transactions quickly.
   
• It enhances fraud detection and security: Face authentication adds an additional layer of security (liveness detection, anti-spoofing checks) beyond simple biometric fingerprints. This helps in ensuring that the person initiating the transaction or onboarding is the genuine Aadhaar holder.
   
• It improves usability for customers with fingerprint issues, seniors, or those with disabilities, ensuring more inclusive access.
   
• In the long run, such authentication paves the way for more paperless, presence-less banking services (for example, verifying small loans, credit referrals, or updating KYC without physical visits).
   

According to IPPB’s 8th Foundation Day release, this Aadhaar-based Face Authentication has added new dimensions of customer convenience and on-demand availability of digital banking services.

Adopting face-based authentication also aligns with India Stack’s broader vision of enabling presence-less banking, contributing to a seamless digital banking experience at the last mile.

How Many Customers Deal With the IPPB Bank?

IPPB has witnessed substantial uptake since its launch in 2018. As of its 8th Foundation Day (September 2025), the bank has onboarded over 12 crore customers.

To understand the scale and growth, consider this table summarising some of the relevant customer and infrastructure metrics:
 

The scale of operations and customer reach underscores how IPPB has managed to bridge banking gaps in underserved and remote areas. Having over 12 crore (120 million) customers, many of whom were previously unbanked or underbanked, is a testament to the trust and accessibility the bank has fostered.

This large customer base also enables IPPB to drive economies of scale in digital banking infrastructure, partnerships for credit, insurance and investment services, and further innovations in customer convenience.

Conclusion

In just eight years, India Post Payments Bank has firmly established itself as one of the most accessible, affordable, and trusted banking institutions in India. By leveraging the extensive postal network of over 1.64 lakh post offices and nearly 1.90 lakh Postmen/Gramin Dak Sevaks, IPPB has made banking truly last-mile, reaching over 12 crore customers across rural, semi-urban and remote regions.

The introduction of DigiSmart digital savings accounts, the Premium Aarogya Savings Account with embedded health benefits, and Aadhaar-based Face Authentication marks the next frontier in customer convenience, inclusivity, and security. These newer features build on IPPB’s foundational services, including RuPay Virtual Debit Card, AePS, Bharat BillPay integration, cross-border remittances, UPI/IMPS/NEFT services, to provide a holistic, tech-enabled banking experience at the doorstep of citizens.

Going ahead, IPPB is well-positioned to further drive financial inclusion, expand credit referral tie-ups, and deepen customer engagement through innovative, customer-centric digital services. Its model of combining frugal innovation with grassroots reach sets a global benchmark for last-mile banking, and demonstrates that banking inclusion is not just a policy aspiration but a deliverable reality.
 

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