Jio Payments Bank Customer Care Number: Toll-Free & Email Support

Call 1800 890 7070 for Jio Payments Bank support, toll-free, 9 AM to 9 PM, every day. Email we.care@jiopayments.bank.in if you’d rather have a written record. If nothing gets resolved, the complaint moves to the nodal officer and then to the RBI.

Key Takeaways

1. 1800 890 7070 is toll-free and stays open all seven days, 9 AM to 9 PM.
2. A three-step grievance process ends at the RBI’s CMS portal if a complaint sits unresolved for 30 days.

A UPI transfer fails halfway. A debit card stops working at the counter. KYC gets stuck for no clear reason. People usually start searching for a number only after something like this happens. The Jio Payments Bank was incorporated on 3 April 2018 and is currently wholly owned by Jio Financial Services. The customer care support is available through one toll-free number and one email ID, both of which have been verified from the bank’s contact page as of July 2026.

What is the Jio Payments Bank Customer Care Number?

It’s 1800 890 7070. Free from any Indian mobile connection or landline, no exceptions.

The line runs 9 AM to 9 PM every day, including Sundays and holidays, as stated in the bank’s complaint form document. One number covers the savings account, UPI, debit card, and the JioFinance app. There’s no need to hunt for a separate number depending on the product.

How can I call Jio Payments Bank Customer Care? 

1800 890 7070 is the toll free number that you can use to call Jio Payments Bank customer support between 9 AM and 9 PM.

• Select the language according to the voice automation on your mobile.
• Press 1 if you need to block your account, wallet, debit card, or UPI ID because of fraud.
• Press 2 for anything related to your savings account.
• Press 3 for wallet issues.
• Press 4 for UPI ID problems.
• Press 5 to handle Aadhaar-enabled payments or money transfer queries.

How do you email Jio Payments Bank Customer Support?

Send your query to we.care@jiopayments.bank.in and provide your registered account details where required.

Use your name, registered mobile number, and account number to start with. In the event of any issues regarding an unauthorised transaction, provide the ID number of the transaction, the date, the amount, and the method used for payment (NEFT, RTGS, IMPS, UPI). Keep a copy of your complaint. The response time will vary based on the nature of the query/complaint.

The above method is suitable for those who prefer not to wait on hold on the phone, as well as those requiring documentation regarding their complaint.

What are the Other Ways to Reach Jio Payments Bank?

Phone and email settle most complaints, but two more channels sit on the bank’s official site.

For the complaint form, download it from the website, fill in your account number and details of the grievance, sign it, and send it either to the nodal officer's email or the postal address listed on the form.

How Do You Escalate a Complaint With Jio Payments Bank?

There are three levels, and each one only comes into play once the previous step hasn't worked.

Level 1 means calling 1800 890 7070 or writing to we.care@jiopayments.bank.in, with a resolution promised within 10 working days. 

If that doesn't fix things, Level 2 is where you write to the Nodal Officer, Mr. David Macklow, at nodal.officer@jiopayments.bank.in, or send a letter to Dhirubhai Ambani Knowledge City, Building 25, 1st Floor, A Wing, Kopar Khairane, Navi Mumbai, Maharashtra 400709. He's expected to respond within another 10 working days. 

Level 3 can be approached if 30 days have passed since the complaint was lodged with the bank without resolution, subject to applicable RBI rules. At that point, you may lodge your complaints under the Reserve Bank Integrated Ombudsman Scheme 2026 via the RBI’s Complaint Management System (CMS).

Jio Payments Bank got in-principle approval from the RBI on 19 August 2015. It was issued its license under Section 22(1) of the Banking Regulation Act 1949 when it started operations on 3 April 2018.