L&T Finance Customer Care Number: Toll-Free & WhatsApp Support

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One line handles home loans, personal loans, two-wheeler loans, gold loans, and business loans, per the contact page. There’s no separate number per product for general queries.

How do you call L&T Finance Customer Care?

Dial the number. There’s no ten-menu IVR maze.

1. Call 1800 268 0000. Free, any network.
2. Tell the agent your loan type and account number upfront.
3. Get a reference number before you hang up.
4. Ask for a callback slot if the issue needs more time.

How do you contact L&T Finance on WhatsApp?

Message +91 7378333451. L&T Finance’s WhatsApp support picks it up from there.

1. Save +91 7378333451 to your contacts.
2. Type “Hi” and send.
3. Choose EMI details, statement, or a new query from the menu.
4. Wait for the reply, usually quick.

What are the Other Ways to Reach L&T Finance?

Phone and WhatsApp cover most people, but three more channels exist, according to the contact page.

How do you escalate a Complaint with L&T Finance?

Four levels. Each one exists because the last one doesn't always work out.

1. Level 1: Call 1800 268 0000, or file through the online concern form.
2. Level 2: Grievance Redressal Officer, Mr Vinod Varadan, 1800-1020-476, Monday to Friday, 9 AM to 6 PM.
3. Level 3: Principal Nodal Officer, Mr Amit Dimri, same number pattern, 1800-1038-712.
4. Level 4: No fix within 30 days? File with the RBI at cms.rbi.org.in, or call 14448.

This last step falls under the Reserve Bank – Integrated Ombudsman Scheme, 2026 (RB-IOS 2026). Microfinance borrowers have their own line too, MFIN’s helpline, 1800-102-1080, built specifically for NBFC-MFI customers.

Failed EMI debits get similar treatment under RBI rules. The RBI circular prescribes transaction-specific timelines and compensation for eligible failed digital payment transactions. 

Conclusion 

For regular questions, 1800 268 0000 and WhatsApp support service on +91 7378333451 would usually be your first point of contact. If the problem persists, customers can go up the hierarchy from the Grievance Redressal Officer to the Principal Nodal Officer and, if required, the CMS Portal of the RBI. Storing these numbers would help in resolving any query related to the account or EMI payments.

FAQs

1. What is the L&T Finance customer care number?

1800 268 0000. Toll free, 9 AM to 6 PM on all days except for national holidays. Works across every loan type L&T Finance offers. Keep this number saved somewhere handy, since it's the first stop for almost any account query, from EMI mismatches to KYC updates.

2. Is the number toll-free?

Yes. The number can be called for free from all mobile or landline networks in India. This means you can call L&T Finance from any connection, be it from Jio, Airtel, Vi, or BSNL, among others.

3. Can I message L&T Finance on WhatsApp?

Yes. Message the number +91 7378333451. Write "Hi" and then choose an option to check your EMI details, account statements, or any other general information.

4. Who handles Grievance Redressal at L&T Finance?

Mr Vinod Varadan. Call 1800-1020-476, Monday to Friday, 9 AM to 6 PM. This isn't the first number to try. It is for those complaints that have not been redressed by following the normal helpline process.

5. Who is L&T Finance’s Principal Nodal Officer?

It is 1800-1038-712, and the name of the officer is Mr Amit Dimri. He works at the same time as the GRO. You may approach the Principal Nodal Officer if you are not satisfied with the resolution at Level 2.

6. How do I take a complaint to the RBI? 

Wait 30 days after your first complaint, then file at cms.rbi.org.in. Or call the RBI's own number, 14448. The RBI’s Centralised Receipt and Processing Centre in Chandigarh also accepts written complaints by post, for anyone who prefers that route.

7. Is there a separate helpline for microfinance loan complaints? 

A helpline service is offered by MFIN on 1800-102-1080 exclusively for customers of members of NBFC-MFIs. The helpline exists outside the four level ladder and handles only disputes related to microfinance.

8. From where does L&T Finance conduct its business?

Plot No. 177, CST Road, Brindavan, Kalina, Santacruz East, Mumbai 400098. Telephone: +91 22 6212 5000. 

9. Is there any other way to make a complaint apart from contacting them through phone?

Yes, via the raise a concern module in the self-help portal of L&T Finance. This should not be a necessity on your part because you do not have to call up anybody.

10. What is the CIN of L&T Finance?

L67120MH2008PLC181833. It is visible in the footer of the company’s website. This is an indicator of the company's registration of the company under the Companies Act.