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South India customers should dial 99469 01212, while everyone else should call 011-46697754 first and move to 011 46697744 if that doesn't resolve things. Both phone numbers have been provided by Muthoot Finance on its Customer Services page.
Key Takeaways
TRA's Brand Trust Report 2024 has named the company India's No. 1 Most Trusted Financial Services Brand for the 8th consecutive year, and the business has grown into one of the country's larger gold loan NBFCs off the back of that reputation.
Most people calling Muthoot Finance want one of three things fixed: a gold valuation dispute, a personal loan EMI question, or a complaint that's gone nowhere for weeks. Two such centers cater to their needs, which are Kochi for the south and Delhi for the rest. This distinction matters, because using the wrong number will lead to an additional transfer.
In South India, 99469 01212 is the toll free number, while in other regions it starts with 011-46697754, followed by 011 46697744 in case your issue is not resolved with the first number.
These four numbers are provided together in the Customer Service section. In case the question is as easy as asking for the working hours of a certain
These telephone numbers are available only during business hours as they are not open 24/7. Calling out of business hours would result in an answering machine.
None of these three digital options connects you to an actual person, but they'll register a query at any hour, which matters if something urgent comes up at 2 AM and the phone lines are hours from opening. For anything that can wait till morning, calling directly is still the faster route.
1800 121 1214 handles home loan queries, and it's kept entirely separate from the gold loan numbers listed above. It's also the one fully toll-free line on this page.
This number covers disbursal status, EMI schedule questions, and paperwork that seems to have gone missing somewhere in processing. Anything that doesn't fit neatly into a phone call can go through the General Queries page instead, which works better for issues that need documents attached. Home loan borrowers should treat this as their one number to remember, separate from everything else in this guide.
Personal loan questions go to 1800 203 9039, while business loan borrowers use a completely different line, and mixing the two up usually just means an extra transfer.
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Calling the gold loan number for any of these will likely still get you routed correctly eventually, but it takes longer than dialing the right desk from the start. It helps to know which loan product you're calling about before you even pick up the phone.
Muthoot Finance Grievance Redressal process takes place in levels mentioned below:
Keep relevant loan or customer details and supporting documents available when raising a complaint. The specific information required may depend on the nature of the complaint.
South India customers should go with 99469 01212, while everyone else starts at 011-46697754, and home loan borrowers should keep 1800 121 1214 separate from the rest of these numbers entirely. None of this information comes from a third-party directory, since it's all pulled directly off Muthoot Finance's own website, which is really the only version worth trusting before you actually dial in.
You will have to dial the toll-free number 99469 01212.
Dial 011-46697754. If you don't get your matter sorted out by that number, then you may try 011 46697744.
No, because the telephone numbers operate only during the day, while the app and website are 24x7.
Yes, home loan borrowers should call 1800 121 1214, which happens to be toll-free, unlike most of the other numbers here.
Call 1800 203 9039 for personal loan issues, while business loan complaints get routed through 0484-480 4085 instead.
First, escalate to the Grievance Redressal Cell, and in case you don’t get your matter sorted out there, then escalate to the Principal Nodal Officer.
CIF number is not mandatory under the complaints procedure. In general, the complainant should provide all necessary information about themselves, their affiliation with the organisation, their problem, details of the branch, and relevant documents. It is best to prepare these before making the complaint.
You can, and WhatsApp handles shorter queries well enough at +91-7558077666.
Once your complaint has gone unresolved beyond the period set out in the RBI Integrated Ombudsman Scheme, or if the response you've received is unsatisfactory, you can check your eligibility to file under that framework.
It must be sent to the address of Muthoot Finance Ltd., NH Bypass, Palarivattom, Kochi, Kerala 682028, India.
