Federal Bank credit card customer care number

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Federal Bank offers its customers a wide range of customer service numbers for credit card enquiries, complaints, transactions, and other credit card-related needs.

The customer care numbers and services provided by Federal Bank are as follows:

Customers of Federal Bank who have purchased credit cards can get in touch with Federal Bank’s customer care line according to their credit card category. All the above-mentioned customer service lines are open 24/7 to help the customers with their queries or complaints about the credit card.

How To Contact Federal Bank Credit Card Customer Service

Federal Bank offers diverse grievance redressal channels for the banks like Organic, Scapia Federal, and Federal Fi Credit Card. The customers are requested to raise the query with the concerned customer care, and if the problem remains unresolved, the complainant can approach the Nodal Officer, Principal Nodal Officer, and Banking Ombudsman.

Organic Credit Cards 

1. Call the 24-hour customer care numbers 1800-425-1199 or 1800-420-1199 for immediate assistance regarding your credit card complaint.
2. Alternatively, you may file a complaint through the Online Customer Grievance Form, email creditcards@federalbank.co.in or contact our branch/submit the Customer Grievance Form.
3. If you are not satisfied with the reply, you may escalate the issue to the nodal officer through online grievance form or email to creditcardescalation@federalbank.co.in
4. You may also contact Nikhil A., Associate Vice President – Nodal Officer, The Federal Bank Ltd., 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101 or the Nodal Officer by phone at 0484-2866511.
5. If you are not satisfied with the reply or action taken by the nodal officer or you are not satisfied with the decision of the nodal officer, you may escalate the complaint to the principal nodal officer by logging on to the online grievance redressal portal or by sending an email to support@federalbank.co.in.
6. You may also contact Biju K., Executive Vice President – Principal Nodal Officer, The Federal Bank Ltd., Federal Towers, Aluva, Ernakulam, Kerala, India, 683101, or the Principal Nodal Officer at 0484-2866521.
7. If you are not satisfied with the decision of the principal nodal officer, you may approach the Banking Ombudsman through the Reserve Bank Integrated Ombudsman. The bank must be approached first for any type of grievance redressal.
8. You may file the complaint through the RBI Ombudsman portal or write to the Chief Risk & Compliance Policies Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh, 160017. You may also contact RBI at their contact centre, 14448.

Scapia Federal Credit Cards 

Query 1: How can I contact Scapia Federal Credit Cards' customer care for my complaints?

1. You can contact the 24×7 customer care executive by dialling the number 1800-296-1199 for assistance regarding your complaint on the Scapia Federal Credit Card.
2. Additionally, you can also email the customer care executive at scapiafederalcards@federalbank.co.in or fill out the Customer Grievance Form.

Query 2: I am not satisfied with the given solution. Who can I contact?

3. If you are not satisfied with the solution provided, you can get in touch with the Nodal Officer by emailing at creditcardescalation@federalbank.co.in.
4. Alternatively, you may also post your query to Nikhil A, Associate Vice President – Nodal Officer, The Federal Bank Ltd, 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101 or give a call at 0484 2866511.

Query 3: I have still not received a satisfactory response. Whom should I contact now?

5. If you haven’t received a satisfactory response, you may escalate the complaint to the Principal Nodal Officer by sending an email to support@federalbank.co.in.
6. In addition, you can also post your query to Biju K, Executive Vice President – Principal Nodal Officer, The Federal Bank Ltd., Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 or give a call at 0484-2866521.

Query 4: What is the next step if I am not satisfied with the above-mentioned steps?

7. If you are not satisfied with the above-mentioned steps, then you can approach the Banking Ombudsman through the Reserve Bank Integrated Ombudsman, after exhausting the Redressal mechanism via Federal Bank. You can make use of the RBI Ombudsman portal or send your query to CRPC, Reserve Bank of India, 4 th Floor, Sector 17, Chandigarh, 160017. Additionally, you can also contact their contact center customer care number at 14448.

Federal Fi Credit Card 

1. Contact the 24×7 customer care executive at 1800-296-1199 for complaints regarding the Federal Fi Credit Card.
2. You can also send an email to federalcards@federalbank.co.in or fill out the Customer Grievance Form.
3. If the customer is not satisfied with the response, then contact the Nodal Officer by sending an email to creditcardescalation@federalbank.co.in
4. You can also send a physical complaint through post or courier to Nikhil A, Associate Vice President – Nodal Officer, The Federal Bank Ltd, 2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 683101 or over phone at 0484-2866511.
5. The customer can approach the next level (Executive Vice President – Principal Nodal Officer) by email if he/she is not satisfied by the response from the Nodal Officer or has not received a response from the Nodal Officer by sending an email to support@federalbank.co.in
6. The customer can also send a physical complaint through post or courier to Biju K., Executive Vice President – Principal Nodal Officer, The Federal Bank Ltd, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 or over the phone at 0484-2866521.
7. If the customer is not satisfied with the response from the principal nodal officer, then approach the Banking Ombudsman through the Reserve Bank Integrated Ombudsman after raising the complaint with the Federal Bank. You can apply for the complaint through the RBI Ombudsman portal or send the application by post to CRPC, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh, 160017. The customer can also contact the RBI contact centre at 14448.

Federal Bank has a systematic method of complaint escalation procedures for the Organic, Scapia Federal, and Federal Fi credit cards. Each procedure should be followed as per the provided guidelines for a smooth experience. 

Customer Advisory While Contacting Federal Bank Customer Care Services

Customers must be cautious while accessing customer service to avoid losing money. Users of credit cards must ensure they seek assistance from reliable sources while remaining wary of others.

1. Do not use numbers provided through other platforms or sites that are not Federal Bank’s official website or customer service.

2. The Reserve Bank of India has issued a warning to customers after fraudsters use numbers that seem reliable. The fake customer care numbers use similar numbers to trick innocent customers.

3. A customer should never give out a personal bank or credit card PIN, CVV or OTP to avoid being scammed.

Being wary of contacting customer service can save credit card users from trouble. Customers should always confirm details independently and be sceptical of those asking for private data.

Bottom Line 

Federal Bank Credit Card customer care services offer the best assistance to users regarding their queries, transactions, and complaints about the card. It is essential to choose the right channel for clarifying doubts and resolving issues while keeping all the relevant information handy when contacting the bank. Users must always contact the bank through the verified Federal Bank customer care numbers only and avoid giving out any sensitive information like the PIN, CVV, passwords, and OTP. Moreover, reporting any unauthorised transactions or complaints about the card promptly can save you from hassles.

FAQs

Is my Federal Bank credit card being scammed?

In case of noticing any unauthorised or unknown transaction, one must contact the Federal Bank through their contact channels and inform them about the fraudulent activity. Furthermore, one must not disclose their PIN, CVV, or OTP to anyone.

How to raise a complaint in a federal bank?

A complaint can be raised in a federal bank through their customer care service, email, branch counter, or online portal.

How to manage a Federal Bank credit card?

One can manage their credit card via Federal Bank’s digital banking services. In addition, they can check their transactions, payments, and more.

Is a Federal Bank credit card good?

A credit card can be beneficial based on an individual’s preferences, the reward programme, annual fees, and other features associated with their chosen card.

Is the Scapia credit card lifetime free?

The Scapia Federal Credit Card is considered a lifetime free credit card. However, one must review the terms and conditions before applying for the card.

How do I get a Federal Bank credit card?

You can apply for a Federal Bank credit card on the bank’s website or other official sources, subject to eligibility criteria.

How can I cancel my Federal Bank credit card?

To cancel your Federal Bank credit card, you can either contact the bank’s customer service or go through the closure procedure mentioned by the bank.

How do I email a complaint to the Federal Bank?

To raise a complaint against the Federal Bank, you can contact the relevant email address of the customer service or official grievance redressal helpline.

How can I file a complaint with Federal Bank online?

You can file the complaint in the online customer complaint form of the Federal Bank to register and track your concern.

How to block a Federal Bank credit card?

In case of losing your credit card or having any suspicion of its misuse, you should contact the customer care of the Federal Bank on its official contact number to block the card.