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The term PNB Credit Card Customer Care Number stands for the customer service helpline number and other means of reaching out to Punjab National Bank in case of any issues related to credit cards. PNB allows its customers to call from their phones, log into NetBanking or mobile banking, or send emails, depending on what needs to be done. In cases of lost/stolen cards or unauthorised transactions, immediate contact with customer care will prevent any additional loss. There is also a procedure for grievance redressal in case of any complaint. You can find all the information about contact numbers and procedures to get in touch with the bank in this article.
Key Takeaways
PNB provides several avenues to address any customer problems related to their credit card.
They can communicate with PNB through phone, NetBanking, mobile banking, or email.
Any lost or stolen cards must be immediately reported for hot listing.
Unauthorised transactions must be reported immediately to stop further misuse.
Unresolved complaints may be referred using PNB's grievance redressal procedure.
What Are The PNB Credit Card Customer Care Numbers?
If your PNB credit card is lost, stolen, or you suspect that its details have been compromised, take immediate action using the following contact details:
Contact Method
Details
24-hour Customer Helpline
1800 180 2345 or 0120-4616200
Email
creditcardpnb@pnb.bank.in
It is advisable to save these contact details in a secure yet easily accessible place so that you can act quickly in case of an emergency.
How to contact the PNB Credit Card Customer Care Number?
1. By Phone
For contacting Punjab National Bank credit card customer care, you can dial 1800 180 2345 (free of cost) or 0120-4616200 (normal call rate applies), using your registered mobile phone number.
Steps for Contacting via Phone:
Dial the customer care number for the concerned service.
Select your language preference from the IVRS menu.
Select credit card options in the menu for help with your problem or for reporting any lost or stolen cards.
Provide necessary details on card/ account as instructed by the IVRS menu.
2. Through NetBanking
Steps to Access Credit Card Support Online
Open the PNB Net Banking official website.
Click on the ‘Retail Internet Banking’ option on the top right corner of the page.
Redirected to the page, enter your registered user ID and click on the ‘Continue’ option.
From the dashboard, go to Value Added Services or Requests.
Choose the Credit Card option to access available support services.
View your credit card details, submit a service request, or lodge a complaint as required.
3. Through Mobile Banking
Steps to Access PNB Credit Card Support Through PNB One
Download the PNB One mobile application on your phone from Google Play Store or Apple App Store.
Install the app in your phone.
Enter your login PIN or use the registered biometric authentication to access your account.
Select the relevant credit card service or choose the hotlisting option if your card has been lost or stolen.
Provide the required details and complete the on-screen steps to submit your request.
4. Through EMail
PNB credit card customers can contact the bank’s customer support team by email for assistance with their credit card-related queries or concerns. Send your request to creditcardpnb@pnb.bank.in and mention the relevant details clearly to help the support team understand and address your concern.
PNB Credit Card Customer Care for Common Problems
1. Lost Or Stolen
If your PNB credit card is lost, stolen, or you suspect fraudulent activity, use the following contact details to report the issue and request immediate hot-listing:
Contact Method
Details
24-hour Customer Helpline
1800 180 2345 / 0120-4616200
Email
creditcardpnb@pnb.bank.in
Safety Tip
Keep the helpline numbers and processing centre details saved in a secure yet easily accessible place for emergencies.
2. Unauthorized Transaction
If any unauthorised or fraudulent activity is noticed on your PNB Credit Card, make sure to report it to avoid any more abuse. You can call the PNB Credit Card Helpline Number 24/7 at 1800 180 2345 or 0120-4616200, or even send an email at creditcardpnb@pnb.bank.in
Keep these contact details readily accessible so you can report suspicious transactions without delay.
Grievance Redressal of PNB Bank
Resolution of grievances and complaints is part and parcel of Punjab National Bank’s (PNB) customer care services and experience program. In case the customer is unhappy with PNB’s services or products, he or she can go to the Branch Head for an immediate solution. The customer can get a feedback/complaint form from the branch or get one online from PNB’s website.
Steps to File a Complaint against PNB?
Customers can file a complaint to PNB through the Online Grievance Redressal System provided by PNB. Customers can also file a complaint against PNB in the following ways:
Grievance Redressal Channel
Contact Details
PNB Contact Centre
1800-1800 / 1800-2021 (Toll-free)
Contact Centre
0120-2490000 (Tolled)
Circle/Zonal Office
Chief Customer Executive Officer (CCEO) of the concerned Circle/Zonal Office
Principal Nodal Officer
care@pnb.bank.in
Further escalation
MD & CEO / Executive Director of PNB
External escalation
RBI Ombudsman under the Integrated Ombudsman Scheme, 2021
As per PNB, the bank will make an effort to ensure that the resolution of any complaint is made within 15 working days. In cases where the complaint needs thorough investigation, the bank will ensure that the resolution or reason for delay is made known within 30 days.
What If the PNB Complaint is Not Settled?
In case the complaint does not get sorted through the primary grievance mechanism, customers have the option to appeal against the same to the Principal Nodal Officer of PNB through detailed information of the complaint to care@pnb.bank.in. In case customers are unsatisfied with the process, they can write to the MD & CEO or Executive Director of the bank.
In case the complaint is still not sorted out within 30 days, or the customers are unhappy with the process or resolution of the issue by the bank, they can complain to the RBI Ombudsman through the Integrated Ombudsman Scheme, 2021. According to PNB, the information regarding the RBI Ombudsman is readily available on its website and at its branch offices.
Customer Complaints Regarding Digital Banking
PNB has special provisions to address customer complaints related to services provided using technology and alternate distribution channels like ATMs, Internet Banking, Credit Cards, and Mobile Banking. The concerned customer can seek the necessary contact information and emails from the PNB branches or their website.
Remark: PNB does not consider complaints made by customers who are anonymous. Therefore, it is recommended that the customer provide all the details when filing a complaint.
Conclusion
Awareness of the right number to contact regarding any problem relating to the PNB Credit Card is beneficial for customers. PNB gives its customers various means of contacting them, such as telephone, NetBanking, Mobile Banking, and email. In case of any loss or unauthorised transactions using the credit card, customers should inform PNB immediately.
FAQs
1. Can I be able to communicate with the PNB credit card customer care services from an unregistered mobile number?
Yes, one can always make a call from any mobile phone except that it might require some extra verification. The process of verification would become easy for the updated mobile number.
2. What information should I have before contacting the PNB credit card customer care services?
One must be having their credit card details, transaction information and other identity-related information. Do not disclose any personal information like PIN, CVV, OTP, and passwords.
3. How can I confirm whether my complaint for the PNB credit card has been taken care of?
You will require the complaint or service request reference that is generated when the complaint was made to be able to check on the status of your request.
4. Will there be any grounds to raise a complaint if the service request for PNB credit card is not fulfilled?
If your requested service is delayed, not fulfilled, or not done in an appropriate way, you will have grounds to make a complaint about that. The reference number of the request will help the bank examine your case.
5. How should I react to receiving a suspicious phone call from PNB?
Don’t give out confidential data like OTP, PIN, CVV, password, or card details. You need to examine the call yourself and report your situation to the bank by using official channels.
6. Is it possible to request a change of my registered data in PNB?
Yes, the bank's customers who can request to update some data will be able to use the official channels of the bank for this purpose. Some additional verification documents may be needed.
7. What to do if my credit card payment is not reflected?
You need to keep your payment receipt or transaction reference number and wait for the payment processing time. In case the payment doesn’t appear, you should report this situation to PNB.
8. Can I ask for my PNB credit card statement through the customer care service?
Yes, the customer can call and ask about his/her statement, which comprises information such as transactions, billing, and other related stuff. Nevertheless, it is possible that the bank has to verify the identity of the customer before providing any account information.
9. What are the measures that need to be taken into consideration while using the online PNB credit card customer care service?
It is recommended that users visit the bank’s official website and app rather than accessing the service through unknown links. Do not provide your bank and card details on such websites.
10. Can I approach the RBI Ombudsman for all PNB credit card complaints?
No, the RBI Ombudsman is usually the last resort for handling complaints that have not been sorted out or have not been resolved by the bank after approaching them.
