Yes Bank credit card customer care number? – A complete guide

• People holding a YES Bank credit card outside India

*T&C Apply

YES BANK Mobile Banking App

• Download Iris by YES Bank from the Play Store/App Store.
• Register using Retail Net Banking / Credit Card / Debit Card credentials.
• Log in to Iris using MPIN/fingerprint.
• Tap “Credit card” and then “Manage”.
• Select “Block card & Reissue”.
• Select the reason and confirm using MPIN.

Block using YES Pay

• Select Manage Cards.
• Tap “Block Card” and select Card.

Block using YES BANK PhoneBanking

• Call 1860 210 1200 or 1800 103 1212 (toll-free).
• Keep your credit card number, transaction details, and transaction amount handy.

Block using e-mail

• Send the request to creditcard.block@yesbank.in from your registered e-mail ID.

Block using SMS

• Send SMS BLKCC <Last 4 digits of Card Number> to 9840909000 from your registered mobile number.

Hence, the ways one can approach customer care for the problem related to the YES Bank credit card.

How to Register a YES Bank Credit Card Complaint?

You need to visit the 'Contact Us' page of YES Bank and scroll down to find the column related to the ‘Complaint’. 

Here are the steps to register a YES Bank credit card complaint: 

1. Visit the ‘Contact Us’ page.

2. Click on the ‘Complaint’ column 
3. A page will open to raise the query/complaint.
4. Enter the proper details, like customer ID and services, select the case type, select the issue type, and mention the existing relationship with YES Bank. 
5. Generate the OTP. 
6. Follow the further steps, and your complaint will be registered. 

Hence, this is how you can register for the credit card complaint directly from the website.

What is the process for YES Bank Credit Card Grievance Redressal? 

One needs to go through the 3 levels for the grievance redressal according to the satisfaction measure of the actions taken against your complaint.

These are the 3 levels of the grievance redressal: 

Level 1:

• Call = Contact Customer Care.
• Online Form = Register queries, requests, or complaints online.
• Speak to Branch = Speak directly to a branch manager.
• Email = Email complaints to yestouch@yes.bank.in.

Level 2 

• Trigger = Escalate if not satisfied with Level 1 resolution, quoting the previous complaint number.
• Contact Officer = Ms Sangeeta P, Head - Grievance Redressal.
• Address = YES BANK Limited, YES BANK House, Off Western Express Highway, Santacruz East, Mumbai 400055.
• Email = head.grievanceredressal@yes.bank.in
• Phone =  022-50795173

Level 3 

• Trigger = escalate if not satisfied with Level 2 resolution, quoting the previous complaint number.
• Contact Officer = Mr Bhupinder Pal Singh, Principal Nodal Officer.
• Address = YES BANK Limited, YES BANK House, Off Western Express Highway, Santacruz East, Mumbai 400055.
• Email =  principal.nodalofficer@yes.bank.in
• Phone = 022-50795174

Hence, these are the steps one needs to follow for grievance redressal. 

What Information Should You Keep Ready?

You need to keep certain information ready before you take steps related to your credit card through the various channels mentioned above. 

Here is the list of certain information you need to keep ready: 

1. Credit card number
2. Dates of transaction
3. Transaction amount
4. Type of transaction you made
5. Account number 
6. Customer ID

These are the mandatory pieces of information you need to keep ready with you once you process for the customer service help of issues related to or queries related to the YES Bank credit card. 

What are the safety tips one should consider when contacting YES Bank?

Though YES Bank provides the maximum security to the people when it comes to providing its services and facilities. But still, one needs to take care of certain things because of fraudulent acts conducted digitally by the third party. 

Here are the safety tips one should consider: 

• YES Bank Ltd will never ask you to share your User ID, Password, MPIN, Debit Card PIN, One-Time Password (OTP), Card Verification Value (CVV), or any other confidential banking credentials through phone call, SMS, e-mail, WhatsApp, or any other communication channel.
• Any call, message, or e-mail requesting such information may be an attempt to fraudulently access your account or withdraw funds.
• If you receive or come across any such suspicious communication, immediately report it to yestouch@yes.bank.in or the 24/7 Contact Center at 1800 1200.

Hence, these are the safety tips one needs to consider before performing any activity through YES Bank. 

Bottom line: 

YES Bank provides the necessary facilities when it comes to resolving credit card issues or queries. These services include channels like WhatsApp, SMS, phone calls, etc. YES Bank always makes sure to reach its customers as soon as possible with maximum safety and security. Moreover, people often get confused by such diverse services when it comes to banking and finance. But fintech companies like LoansJagat provide well-researched blogs and articles for people to get authentic information in a simplified way. 

FAQs:

Does YES Bank provide diverse channels for people to raise issues or queries related to the credit card facilities? 

Yes, YES Bank does provide diverse channels, like WhatsApp, SMS, net banking, phone call services, etc., to the people to raise issues or queries related to the credit card. 

What is the customer care number for the credit card like YES First? 

1800 103 6000 is the customer care number for the credit card, like YES First.

Is YES Bank a private sector bank or a public sector bank? 

YES Bank is considered a private sector bank. 

How many levels does YES Bank's credit card grievance redressal have? 

One needs to go through the 3 levels of the grievance redressal, as per whether the complaint is resolved or not.

What is one safety tip one should always consider before providing important details to the YES Bank services? 

Never share your MPIN, user ID, password, OTP, card PIN, and CVV with the customer executive of YES Bank, as they would never ask for it. If such a case happens, then it might be subject to some fraudulent activity. 

What is the application name provided by YES Bank for mobile banking? 

IRIS by YES Bank is the name provided for the mobile banking app. 

Who is the principal nodal officer of YES Bank? 

Mr Bhupinder Pal Singh is the principal nodal officer of the YES Bank. 

Where are the headquarters of YES Bank? 

The headquarters of YES Bank is located in Mumbai. 

What is the customer care number for people outside India related to credit card issues or queries? 

+91 22 50795101 is the customer care number for people outside India related to credit card issues or queries.

What is the YES Bank non-toll-free number for credit card queries? 

1860 210 1200 is the non-toll-free number for YES Bank credit card queries.