AU Bank FASTag – Recharge, Apply & Benefits Guide

The introduction of electronic toll collecting systems like FASTag has significantly improved India's road infrastructure in recent years. Because of this development, traffic at toll plazas has significantly decreased, making travel more efficient.

For example, the average wait time at toll plazas was around 12 minutes before FASTag's broad implementation. But since this technology was introduced, the average waiting time has dropped by 93% to just 47 seconds. 

These upgrades support the nation's larger objectives of infrastructure development and digitisation, in addition to improving convenience for tourists like Akash.

The Transformation with AU Bank's NETC FASTag

Akash, who was annoyed by the delays, learnt about AU Bank's NETC FASTag, a prepaid rechargeable tag that employs RFID technology to enable continuous, automated toll payments. The process was quick and easy because the costs were taken straight out of his linked wallet. 

The immediate SMS alerts that Akash received on his registered mobile number for each toll payment and low balance notification were what he valued most. He was informed and ready thanks to this function, which made sure he never had to deal with an interruption brought on by poor balance.

Akash had a different travel experience after installing the FASTag. He now saved more than an hour each time he went through toll plazas. He was constantly informed by the rapid alerts, which made travel hassle-free and allowed for timely recharges. By adopting this technology, Akash not only increased his output but also helped the country's drive for road efficiency and digitisation.

AU Bank FASTag Overview

The NETC FASTag, a prepaid, rechargeable tag that is attached to your car's windscreen and allows automatic toll payments without pausing at toll plazas, is available from AU Small Finance Bank. As your car goes through, it uses Radio-Frequency Identification (RFID) technology to take toll payments straight out of a connected prepaid wallet.

How Does AU Bank Fastag Work?

The FASTag, a prepaid, rechargeable tag attached to your car's windscreen by AU Small Finance Bank, allows you to pay tolls automatically without pausing at toll booths. As your car passes through the toll gate, it uses Radio-Frequency Identification (RFID) technology to take toll charges straight out of a connected prepaid wallet.

How It Works:

• Tag Installation: The FASTag is securely affixed to your vehicle's windshield.
  
  
• RFID Detection: As your vehicle approaches a toll plaza, RFID scanners detect the FASTag.
  
  
• Automatic Deduction: The system automatically deducts the applicable toll amount from your linked prepaid wallet.
  
  
• Instant Notification: You receive an SMS alert on your registered mobile number for each transaction, keeping you informed about toll payments and wallet balance.

Features & Benefits of AU Bank FASTag

How to buy AU Bank FASTag Online & offline?

The AU Bank FASTag is available for purchase through several channels:

• AU Bank locations
• Collaborate with gas stations and car dealers
• Notify the address for an offline delivery tag.

Required Documents for AU Bank FASTag Account Application

Notes:

• Full KYC FASTag is required when applying for the tag at AU Small Finance Bank branches, and requires a more comprehensive set of documents, including a valid driving license, KYC document of the driver, and approval letters for corporate applicants.
  
  
• Minimum KYC FASTag can be obtained at toll plazas, AU branches, or online, with fewer requirements (such as only a PAN card and the applicant’s driving license).

AU Bank FASTag Fees & Charges

How to Activate AU Bank FASTag?

Both current and potential customers of AU Small Finance Bank may use NETC FASTag. To apply for FASTag online with AU Small Finance Bank, complete these steps:

• Visit the NETC FASTag page and click on Apply now.
  
  
• After clicking on the link, you will be redirected to a new page where you will be asked to provide your customer details, indicating whether you are an AU customer or a non-AU customer.
   
• Select from the two options - AU Small Finance Bank customer / AU Small Finance Bank non-customer.
  
  
• Enter your mobile number, vehicle registration number and other personal details.
  
  
• Upload the VC4 Registration Certificate (RC copy).
  
  
• Generate and enter a one-time password (OTP) to submit.
  
  
• Pay the fees, and your FASTag will be assigned.

A FASTag will be sent to the address you provided on the form in a few days. When you get to a toll plaza, you can pay electronically by pasting it onto your windscreen from inside your car.

How to Recharge AU Bank Fastag

You can use Freecharge to recharge your AU Bank FASTag in the ways listed below.

• Start Freecharge, then select FASTag.
• Select "AU Bank FASTag."
• Enter the recharge amount and tag details.
• Choose a payment method and finish

How to Check AU Bank FASTag Balance?

Here is how to view your AU Bank FASTag balance.

• Use the AU Bank app or net banking to log in to AU FASTag.
• Select "AU Bank FASTag."
• The balance is displayed on the screen when the current AU Bank FASTag balance check is finished.

AU Bank Fastag Customer Care

You can reach the AU Bank FASTag customer portal team via email at customercare@aubank.in  or by calling the toll-free number 1800-258-7300 if you need any help with your AU Bank FASTag. 

The customer service representatives are on hand around the clock to answer questions on account balances, transaction disputes, FASTag recharge procedures, and other topics. 

For quick answers, you can also speak with an online representative or view frequently asked questions on the AU Bank website, www.aubank.in.

Conclusion

For individuals who frequently travel between cities and states, AU Bank FASTag is a practical toll payment option. The program strives to provide a hassle-free toll-paying experience with round-the-clock customer care. 

We hope that this blog post clarified the main features of AU Bank FASTag for you. Use the information provided to get in touch with the customer service team with any more questions.

FAQs

Q. Is FASTag working on all State Highway tolls?

All toll plazas run by the National Highway Authority of India and a few State Highways where it has been deployed are compatible with FASTag.  

Q. I have two vehicles. Can I use one FASTag for two vehicles?

Only one tag may be used for a single vehicle. Once attached to the car's windscreen, the tag cannot be taken off because it will get damaged and no longer be valid for subsequent payments.

Q. What is the meaning of tag blacklisted? What can be done to avoid the Blacklist of tag?

A blacklisted tag indicates that the car is not permitted to use FASTag to pay at the toll booth. Tag may be blacklisted for a number of reasons, such as having insufficient funds in their FASTag account. 

When notified of a low balance, please recharge the tag to prevent it from being blacklisted. Additionally, if a regulation violation complaint is filed against the vehicle, law enforcement agencies have the authority to blacklist the car's FASTag.

Q. What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?

Please notify us right away if your tag or vehicle is damaged or lost by contacting 1800 258 7300 or going to the closest bank office. You can also ask to have the tag blacklisted so that no more transactions are permitted on the FASTag. 

The remaining balance in your FASTag account will be blocked. You can request a withdrawal of the remaining balance or apply for a new FASTag and have the remaining amount transferred to the new FASTag account.

Q. My FASTag delivery is delayed. What can I do?

FASTag will be given to you at the time of request if you purchased it at a branch. If you apply online, your registered address will receive your FASTag. Please contact the bank's customer care line at 1800 258 7300 to file a complaint about the FASTag's delayed delivery if you do not receive it.

Q. What if there is a double deduction of toll charges?

Please call 1800 258 7300 to report the double deduction issue to our customer care line. After reviewing the complaint, we will launch a chargeback for the duplicate transaction depending on its merits.

Q. What do I do if there is an incorrect deduction of toll charges?

Please call 1800 258 7300 to speak with our customer care about any inaccurate FASTag deductions. After reviewing your complaint, if required, we will start the chargeback process. 

The 1033 helpline has also been established by MoRTH, NHAI, and IHMCL to address problems pertaining to toll plazas, such as banned tags, FASTag non-acceptance, or problems with monthly passes. Press 1033 to get help. The matter should be escalated to the Regional Nodal Officer and then, after seven more days, to the Principal Nodal Officer if it is not resolved.

Apply for Loans Fast and Hassle-Free

Apply Now

About the Author

LoansJagat Team

We are a team of writers, editors, and proofreaders with 15+ years of experience in the finance field. We are your personal finance gurus! But, we will explain everything in simplified language. Our aim is to make personal and business finance easier for you. While we help you upgrade your financial knowledge, why don't you read some of our blogs?