Equitas FASTag – Complete 2025 Guide

Rishab Sharma, a 38-year-old logistics coordinator based in Pune, travels throughout Maharashtra for a significant portion of his workweek. Because he manages transportation for his company, which necessitates frequent travel, he regularly deals with toll plazas. Rishab had to cope with lengthy queues at toll booths, increased fuel use from idling, and the difficulty of carrying currency for toll payments before changing to FASTag. These challenges increased his monthly travel expenses in addition to decreasing the quality of his work.

These concerns are removed by the Equitas FASTag, which provides a fast, simple, and cashless toll payment option. The FASTag automatically deducts toll charges from Rishab's connected account using RFID technology, eliminating the need for him to stop at booths. His daily travels are now considerably more efficient as a result of the significant time and fuel savings.

Rishab Sharma’s Monthly Toll Expenses Before & After FASTag

Rishab has saved more than 12 hours a month and cut down on fuel waste by 75% by utilising the Equitas FASTag, which has given him more time to concentrate on his business without needless delays. Making the switch to FASTag has not only made his commute better overall, but it has also helped to ease traffic at toll booths. 

How Does the Equitas FASTag Work?

Equitas's FASTag employs Radio Frequency Identification (RFID) technology to facilitate seamless toll payments. This is a detailed explanation of how it works:

1. Tag Issuance: Equitas can issue a FASTag to customers who supply the required KYC documentation and vehicle details. Either the customer's current bank account or a prepaid account is connected to the tag.
   
   
2. Tag Activation: Once issued, the FASTag is attached to the car's windscreen after it has been issued. This configuration ensures that RFID scanners at toll plazas can read the tag with ease.
   
   
3. Approaching the Toll Plaza: RFID scanners pick up the FASTag as the vehicle gets closer to a toll plaza.
   
   
4. Automatic Deduction: The barrier raises, allowing the vehicle to pass without pausing, and the toll is automatically deducted from the related account.
   
   
5. Notification: The toll deduction and remaining balance are included in an SMS notice sent to the user's registered phone number.
   
   

Features & Benefits of Equitas FASTag

Equitas's FASTag offers a plethora of features and benefits designed to enhance the commuting experience:

Features

Benefits

How to Buy Equitas FASTag Online and Offline

Equitas provides both online and offline avenues for customers to obtain a FASTag. Below is a detailed comparison of both methods:​

Online Method

• Visit the Equitas official website
  
  
  • Click on Pay
    
    
  • Click on Fastag
    
    
  • Now, click on log in or sign up 
    
    
  • After clicking on it, scroll down to find Fastag
    
    
  • Now, log in or sign up with your credentials to move further.
    
    
• Click on 'Buy Now' or 'Apply Online. ‘
  
  
• Fill in the required details, including your personal information and vehicle registration number.
  
  
• Upload the necessary documents, such as your vehicle Registration Certificate (RC) and identity proof.
  
  
• Make the payment using the available online payment methods.
  
  
• After verification, the FASTag will be dispatched to your registered address.

Offline Method

1. Locate the nearest Equitas branch or an authorised Point of Sale (POS) location.
   
   
2. Take all the necessary documentation (originals and photocopies) to the branch or POS centre.
   
   
3. Complete the FASTag application form that is available at the POS or branch.
   
   
4. Send in the completed form and photocopies of the necessary paperwork.
   
   
5. Pay the required amount in cash or using another approved method.
   
   
6. After processing, the FASTag will either be granted right away or delivered to your address.

Required Documents for Equitas FASTag Account Application

To apply for an Equitas FASTag, certain documents are required to verify the applicant's identity and vehicle details. The necessary documents include:​

Equitas FASTag Fees & Charges

Understanding the fees and charges associated with the Equitas FASTag is crucial for effective financial planning. The following table outlines the various charges:​

How to Activate Equitas FASTag

Activating your Equitas FASTag is a straightforward process:​

1. Receipt of FASTag: 
   • After purchase, you will receive the FASTag kit, which includes the RFID tag and instruction manual.​
     
     
2. Affix the FASTag: 
   • To install the FASTag, carefully set it in the center of your vehicle's windshield for easy reading.​​
     
     
3. Account Registration: 
   • To register an account, go to the Equitas FASTag portal and enter your customer ID and date of birth. An OTP will be sent to your registered mobile phone number for verification.
     
     
4. KYC Verification: 
   • Upload the required documents, such as identity verification and a vehicle registration certificate, to complete the Know Your Customer (KYC) process.​
     
     
5. Recharge Account: 
   • To recharge your FASTag account, log in and add funds by net banking, debit/credit cards, or UPI after verification.
     
     
6. Activation Confirmation: 
   • Activation Confirmation: After recharging, your FASTag is active and ready to use at toll plazas across the nation.​

How to Recharge Equitas FASTag

Recharging your Equitas (Equitas) FASTag is a simple process, offering multiple methods to ensure uninterrupted travel through toll plazas. Here's how you can recharge your Equitas FASTag:​

1. Through Equitas's Mobile Banking Application (Equitas World):
   
   
   • Step 1: Open the Equitas app on your smartphone.​
     
     
   • Step 2: Go to the 'Recharge' or 'Bill Payments' area.
     
     
   • Step 3: Choose 'FASTag Recharge' from the list of possibilities.
     
     
   • Step 4: Select 'Equitas' as your FASTag issuing bank.
     
     
   • Step 5: Enter the car registration number.
     
     
   • Step 6: Enter the amount you want to recharge and pay with the available alternatives, such as net banking, debit card, or credit card.
     
     
2. Using UPI (Unified Payments Interface):
   
   
   • Step 1: Open any UPI-enabled app, including Google Pay, PhonePe, and Paytm.
     
     
   • Step 2: Make a payment to the UPI ID, etc. [VehicleRegistrationNumber]@barodampay. For example, if your vehicle number is 'MH12AB1234, ‘ the UPI ID would be 'etc.MH12AB1234@barodampay. 
     
     
   • Step 3: Enter your desired recharge amount and complete the transaction.
     
     
3. Via Third-Party Applications:
   
   
   • Step 1: Open a bill payment application, such as Google Pay or PhonePe.
     
     
   • Step 2: Choose the FASTag Recharge option.
     
     
   • Step 3: Select 'Equitas' as your FASTag issuing bank.
     
     
   • Step 4: Provide the vehicle registration number.
     
     
   • Step 5: Enter the recharge amount and make the payment.​
     
     
4. At Equitas Branches or Authorised Agents:
   
   
   • Step 1: Go to the nearest Equitas branch or authorised agent location.
     
     
   • Step 2: Enter your vehicle registration number and the amount you want to recharge.
     
     
   • Step 3: Make payment via cash or other accepted methods.
     
     
   • Step 4: The agent will recharge your FASTag account.

Equitas Customer Care 

Equitas provides personal customer care to FASTag users, ensuring that all account-related concerns and difficulties are resolved smoothly. Customers can contact us through a variety of methods for help with balance checks, recharge issues, transaction disputes, blacklisted tags, and other FASTag-related concerns.

Contact Details:

Services Offered:

• Balance Inquiry: Receive real-time information on your FASTag balance.
• Recharge Assistance: Resolve FASTag recharge issues.
• Transaction Disputes: File complaints about multiple deductions or unsuccessful payments.
• Block FASTag: Report any lost or stolen FASTags to prevent illegal use.
• Technical Support: Help with tag activation, linking, and operational issues. 

For quick assistance, customers can also log in to the FASTag portal or call the toll-free number.

Conclusion

Equitas Bank's FASTag service aims to make highway travel faster, easier, and more efficient.  It uses RFID (Radio Frequency Identification) technology to automatically deduct toll rates as you drive through, allowing you to avoid long queues and save fuel at toll plazas.

Recharging your FASTag is just as simple. Whether you use the Equitas website, UPI apps, or third-party platforms, you have plenty of ways to keep your balance topped up without fuss.

Equitas also provides excellent customer assistance to its FASTag subscribers. If you ever have problems or enquiries, their toll-free telephone number and email support are quick to respond and eager to assist.

With India rapidly moving towards digital infrastructure and a cashless economy, technologies like FASTag are no longer merely convenient; they are becoming vital. Equitas emphasis on integrating technology with key services demonstrates their commitment to making travel and daily living easier for their clients.

FAQs

Can I use a single FASTag for many vehicles?

No, each FASTag is associated with a specific vehicle and cannot be used on many vehicles.

What should I do if my FASTag does not operate at a toll plaza?

Call Equitas FASTag customer service at 1800 1         03 1222 for assistance.

How do I update my vehicle registration number, which is tied to my FASTag?

To update your vehicle details, please contact Equitas customer care.

Is there a minimum balance with Equitas FASTag?

Yes, keeping a minimum balance guarantees smooth toll transfers.

Can I move my FASTag balance to another account?

No, FASTag balances cannot be transferred between accounts.

How do I close my Equitas FASTag account?

Contact customer service to initiate the closure of your FASTag account.

Is there a monthly maintenance fee with FASTag?

No, there are no monthly maintenance fees for Equitas FASTag.

What happens if I enter a toll plaza with an insufficient balance?

You may be penalised or obliged to pay the toll fee in cash.

Can I use FASTag to pay for parking?

Currently, FASTag is mostly utilised for toll payments; use for parking is dependent on availability.

Is the FASTag mandatory for two-wheelers?

Currently, it is only necessary for two-wheelers with engine capacities of more than 500cc on expressways.

Can I temporarily deactivate my FASTag?

Equitas does not allow temporary deactivation. However, you can close the tag permanently and apply for a new one later.

What happens if my FASTag wallet has insufficient balance at a toll plaza?

If the wallet balance is low, the FASTag will not be processed. You may be asked to pay double the toll amount in cash as per NHAI guidelines.

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