How to Close an Airtel Payments Bank Account

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What is an Airtel Payment Bank Account?

Airtel Payment Bank is a payment bank. It provides various digital payment services. You can open a savings account, send or receive money, and make UPI payments with this bank. Airtel Payments Bank is an RBI-regulated payments bank. Its services and regulatory framework differ from those of traditional commercial banks. Airtel Payment Bank provides deposit and payment services and does not operate like a traditional commercial bank that directly provides regular lending services.

What factors should you consider before closing an Airtel Payment Bank Account?

If you are thinking about closing your account in Airtel Payment Bank, you need to consider the following things:

1. Transfer or withdraw your money from the account. Check that your account balance is zero before closing.
2. Then you should complete pending transactions. 
3. Disconnect all the necessary services. If your Airtel Payment Bank account is linked to the UPI, FASTag, bill payments, or other services, disconnect it.
4. Then clear any applicable charges or dues. 
5. Download your account statements because after closing your account, you can not get them.
6. Keep your closure confirmation for records. This means you need to save the confirmation email, SMS, or reference number. 

You should consider these things before closing an account. It helps you prevent payment failure and pending transaction issues. 

Also Read: How to Close an Airtel Payments Bank Account

How to Close an Airtel Payment Bank Account Permanently?

If you want to close your Airtel Payment Bank account, here is the detailed information. You can close your account via two methods:

1. E-mail method 

1. You need to send an email to wecare@airtelbank.com to close your account. 
2. Write in the subject: Regarding closing of bank accounts. 
3. Then write an email for closing a bank account.
4. Add your mobile number in mail.
5. Then send it.

After submitting your closure request, Airtel Payments Bank will process it according to its applicable procedures. You should contact customer support to confirm the expected closure timeline.

2. Mobile number 

You can close your account by calling the customer care number. You can call the 400 number if you are a subscriber. If you are calling from another number, call 8800688006 for other options. Then ask the executive to close your account. 

3. Airtel Thanks App

You can check the Airtel Thanks app or contact Airtel Payments Bank customer support and confirm that account closure is currently available through the app or not. Follow the steps below to do so:

1. Download the Airtel Thanks App.
2. Open it by providing details.
3. Scroll down.
4. Select the Finance option.
5. Click on “Settings” 
6. Choose the one account you want to delete.

These are the important methods that you can use for deactivating your account. 

Also Read: How To Activate an Airtel SIM?

What Are the Reasons to Close an Airtel Payments Bank Account?

You can choose to close your Airtel Payment Bank account if dealing with any of these things:

1. If you are not using the account.
2. If you have switched your account to another bank.
3. If you have multiple accounts.
4. If you feel the Airtel Payment Bank is offering limited features.

These are the possible reasons behind the closing of an Airtel Payment Bank account. 

Conclusion 

You know that sometimes, you don't use an app, switch to another bank, or use multiple accounts. In this situation, you need to deactivate the account. So if you are not using an Airtel Payment Bank account anymore, it's better to deactivate it.  It's important to check the terms and conditions before closing your account. For example, if you don't withdraw your money from the account, you may have to apply again or confirm the closing request. So, follow all the requirements before closing your account. 

Frequently asked questions 

Can I close my Airtel Payments Bank account online through the Thanks app?

Yes, you can close your Airtel Payments Bank account online by using the Thanks app. Download the Airtel Thanks App, open it by providing details, scroll down, select the Finance option, click on “Settings”, then choose the account you want to delete.

What is the process to close an Airtel Payments Bank account via email?

You can write an email to wecare@airtelbank.com. Write an email and add your phone number.

How can I close my account by calling customer care?

You can contact Airtel Payments Bank customer support through its official toll-free number, 1800-23400. The bank's terms also list 400 for Airtel customers and 8800688006 for customers calling from other operators. 

What happens to the remaining balance in my account before closure?

You should withdraw or transfer your money before closing the account because after closing it is not easy to get that money back.  

Is Airtel Payments Bank an actual bank?

It is a payment bank and provides all essential services like money transactions, bill payments, etc., but this bank doesn't provide loans like real banks. 

Is Airtel Payments Bank a zero-balance account?

Airtel Payments Bank offers account products with different balance and charge structures. Customers should check the applicable account terms and schedule of charges for their specific account.

What are the main documents for opening an Airtel Payments Bank account?

Aadhaar card and PAN card are the main documents. 

Can I withdraw money from Airtel Payments Bank?

Yes, you can definitely withdraw money from Airtel Payments Bank. 

Is the Airtel Payments Bank safe?

Yes, Airtel Payments Bank is safe. There is a difference between the Airtel Payments Bank app and the bank. Airtel Payments Bank is an RBI-regulated payments bank and is listed as a Scheduled Payments Bank. Customers should follow standard banking security practices while using any banking service.

Can I open my Airtel Payments Bank current account online?

Yes, you can open an Airtel Payment Bank current account online.