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Account deactivation can be done using the account deactivation procedure available on the PhonePe application or via PhonePe Customer Support. It should be made clear that account deactivation is not the same as uninstallation of the PhonePe application. Whereas uninstallation of the PhonePe app will just delete it from your phone, account deactivation means closing your account. As a result, certain procedures need to be taken care of before you actually deactivate your account. They include completing all pending payments, revoking all active AutoPay mandates, resolving all refund and dispute issues, and saving all transaction data. The proper knowledge about the procedure can make you deactivate your account without facing any payment-related difficulties.
Key Takeaways
Also Read: How to Stop Autopay in PhonePe
There may be a variety of reasons why you consider deactivating your PhonePe account. It could be because you no longer use the application, or have switched to some other UPI application for making digital payments. Some users may choose to close down their PhonePe accounts due to privacy and security concerns. Managing multiple PhonePe accounts or the desire to minimise the number of unused digital payment accounts may also be a reason.
Uninstallation and deactivation are not the same for your PhonePe account. While the former only means that you uninstall the application from your device, the latter is more like closing down your account. Before moving forward with the process, please make sure that your account details are up-to-date and all pending transactions and balances are sorted out. Based on the current procedure used by PhonePe for account closure, deactivation may be permanent.
There are certain checks you must do before deactivating the PhonePe account, which will help you ensure a smooth process and avoid any payment problems in the future.
The deactivation of your account can cause problems regarding payment, subscription, or any other transaction. So it is advisable to check all the services that you are using. It is necessary to ensure that your mobile number is active till the process of deactivation is completed.
If you want to stop using PhonePe, you can request account deactivation through the app. Before doing so, complete transactions, cancel AutoPay mandates, and resolve all refunds or disputes.
Here are the steps for requesting the deactivation or closure of your PhonePe account:
*T&C Apply
After processing your request, your account on PhonePe will not be available for making transactions. Before deactivating your account, make sure to download transaction data and plan other ways to make payments.
In case you are unable to deactivate your account via the app, contact the PhonePe Customer Support and follow these simple steps:
Deactivation of your PhonePe account is quite simple as long as you do it right. However, before you deactivate your account, it is important to settle all your unfinished transactions and cancel auto pay orders and keep all necessary details about the transactions. Deactivation of your PhonePe account can be done through the app or via customer care services.
No, you can't login to your Share.Market account if your PhonePe account gets deactivated as both accounts are linked. First, you will have to activate your PhonePe account.
In case your mobile is lost, then you may contact PhonePe Customer Support at 80-68727374 or 022-68727374 to report the loss of your mobile and freeze your account temporarily. You will be able to activate your account again later by following the process of PhonePe.
No, deactivating your PhonePe account will not automatically delete your data. Your transaction records could continue to be retained by PhonePe and the respective financial institutions as per the prevailing laws.
Access the PhonePe app and navigate to Profile Icon > Bank Accounts. Choose the particular bank account that you wish to unlink and click on Unlink Bank Account.
The process of requesting to deactivate your PhonePe account generally takes just a few minutes. The whole process of closing down your account could take anywhere between 24 to 48 hours.
It is not possible to delete your PhonePe transaction history. Your transaction history will always be accessible for future reference.
It is possible that you can hide/remove your transaction history within your application but not in actuality, because your transaction history will be kept by the banks/organizations running UPI as per the legal norms.
Upon deactivating your PhonePe account, all your services on UPI get stopped. You may not be able to access your account and transaction history any further and have to contact PhonePe customer support for reactivation.
No, the PhonePe app does not permit you to conceal or hide any specific transaction from your transaction history permanently.
No, it is not usually possible to delete the transaction history of bank accounts or UPI apps such as PhonePe. Financial entities keep the transaction records for regulatory purposes and security reasons.
