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ICICI Bank, one of India's largest private sector banks, was established in 1994 as a result of the country's economic liberalisation. ICICI Bank is well-known for its commitment to customer-focused solutions and technological advancements, and it has played a significant role in transforming the banking landscape in India. Among its other innovations, ICICI Bank FASTag is significant for transforming digital toll payments and offering users a smooth travel experience.
Rajesh Kumar, a regional sales manager who regularly travels for work meetings between Chennai and Bengaluru. Before utilising ICICI Bank FASTag, Rajesh faced certain challenges, such as:
Rajesh's travel efficiency and cost savings significantly increased after he switched to ICICI Bank FASTag. His travels before and after FASTag are contrasted here:
Metric | Before FASTag | After FASTag |
Toll Payment Time (per truck) | 8- 10 minutes per toll plaza | 30 seconds per toll plaza |
Total Time Spent at Tolls (per trip) | 1 hour (on a 1,400 km route) | 5 minutes |
Fuel Wasted Due to Idling (per truck, per month) | 15 liters | 5 liters |
Total Toll Cost (for 15 trucks, per month) | ₹4,500 (with cash) | ₹4,200 with FASTag discounts) |
Monthly Savings on Toll & Fuel | ₹500 | ₹1,200 |
ICICI Bank's FASTag is an electronic toll collection system that allows for smooth and cashless toll payments on national highways. It employs Radio Frequency Identification (RFID) technology, which enables vehicles to travel through toll plazas without stopping for monetary transactions. The toll payment is debited automatically from the associated ICICI Bank FASTag account.
Step | Description |
Tag Issuance & Activation | Customers can apply using the ICICI Bank website, mobile app, or branch. Once approved, the tag is issued and connected to a prepaid wallet or bank account. |
Tag Installation | The FASTag is placed on the vehicle's windshield to ensure proper RFID detection at toll plazas. |
Toll Plaza Detection |
ICICI Bank's FASTag is an electronic toll collection system that enables seamless travel on national highways by facilitating cashless payments at toll plazas. Below are the detailed features and benefits of ICICI Bank FASTag:
Feature | Description |
Size and Shape | Rectangular tag measuring 10 x 5 cm, constructed of high-quality paper with an embedded chip and antenna. |
Mounting Position | Affixed to the top centre of the vehicle's windscreen for easy visibility at toll plazas. |
Technology | Radio Frequency Identification (RFID) is used to collect electronic tolls. |
Benefit | Description |
Cashless Payments | Allows for automatic deduction of toll charges from the linked prepaid account, minimising the need for cash transactions. |
Time Savings | Enables continuous passage through toll plazas, reducing travel time and congestion. |
SMS Alerts |
Acquiring an ICICI Bank FASTag can be accomplished through both offline and online methods. Below are detailed step-by-step
guides for each approach:
As of now, ICICI Bank primarily facilitates FASTag issuance through its branch network. For the most accurate and up-to-date information regarding online application procedures. For detailed instructions on recharging via UPI, visit:
ICICI Bank offers the convenience of applying for a FASTag through its mobile banking application. Follow these steps:
OR you can also apply directly from the website
Directly from the official ICICI Website
Fill in the details required
Review the information and apply.
Payment and Confirmation:
Delivery and Installation:
Once you have obtained your FASTag, you can manage and recharge it using ICICI Bank's digital platforms:
To apply for an ICICI Bank FASTag account, you must present specified documentation verifying your identification and car ownership. The following table lists the required and optional documents:
Document | Requirement | Description |
Tax Permanent Account Number (PAN) | Mandatory |
A copy of your PAN card is needed for identity verification.
Vehicle Registration Certificate (RC)
Mandatory
A copy of the registration certificate acts as confirmation of car ownership.
Mobile Number
Mandatory
A valid mobile phone number is required for communication and transaction alerts.
As the car approaches a toll plaza, the RFID scanner scans the FASTag, confirms the information, and deducts the appropriate amount from the user's account.
Transaction Notification | After each deduction, the registered mobile number receives an SMS alert with information about the toll amount and remaining balance. |
Recharge & Balance Maintenance | Users can recharge their ICICI Bank FASTag by net banking, mobile banking, UPI, or by going to an ICICI Bank branch. Ensuring an adequate balance prevents transaction failures. |
Vehicle Specificity | Tags are designed for specific vehicle classes, such as cars, light commercial vehicles, buses, trucks, and heavy construction equipment. |
Recharge Facility | The prepaid account associated with the FASTag can be regenerated as needed. |
Validity | The tag is valid for a specific period and can be renewed when it expires. |
Customer Support | Dedicated support for resolving FASTag-related queries and difficulties. |
Provides quick SMS notifications for each toll transaction, including charge and balance information.
Online Account Management | Allows customers to monitor transactions, recharge the account, and check balances using an internet interface. |
Nationwide Coverage | Accepted at nearly 400 toll plazas throughout. |
Environmental Impact | Reduces fuel usage and vehicle pollution by reducing idling times at toll booths. |
Interoperability | It can be used across multiple toll plazas regardless of the operator, for smooth travel. |
*T&C Apply
Colour Photograph of the Vehicle
Optional |
A recent photograph of the vehicle for which the FASTag is being applied. |
Aadhaar Card
Optional
It is optional to provide further identity and address proof.
Goods and Services Tax Identification Number (GSTIN)
Optional
Business accounts must have their tax registration verified.
Always make sure that all documents are in the name of the car owner. ICICI Bank's FASTag program provides a convenient and effective manner of paying tolls on national highways. Below is a complete overview of the fees and expenses involved with obtaining and maintaining an ICICI Bank FASTag:
Particulars | Amount (₹) |
Tag Issuance Fee | 100 |
Tag Replacement Charge | 100 |
Note: Goods and Services Tax (GST) will be levied on all prescribed fees and charges at applicable rates.
Security Deposit
A one-time security deposit is required to cover potential risks associated with the FASTag. This deposit is refundable upon cancellation of the FASTag.
Additional Charges
Important Notes
To activate your ICICI Bank FASTag, follow these steps:
Go to the nearest ICICI Bank branch and request an activation code. This code will be sent to your registered mobile number and is valid for 24 hours.
To recharge your ICICI Bank FASTag, you can use the following methods:
To manage your ICICI Bank FASTag account, you can check the balance through various methods. Below are the ways you can check your FASTag balance:
Service | Method | Details |
Check FASTag Balance | Missed Call Service | Dial 1800 1080 from your registered mobile number to receive an SMS with your balance. |
Customer Care Helpline | Call 1800 1080 for FASTag balance inquiries. | |
Online Portal | Visit the ICICI Bank FASTag Portal and log in to check your balance. |
ICICI Bank offers dedicated customer support for any issues or questions you may have about your FASTag. The following are the contact details for customer care:
The following table explains how to check your FASTag balance and how to contact customer service for any questions about your ICICI Bank FASTag.
Service | Method | Details |
FASTag Customer Care Helpline | Phone | Call 1800 1080 (available 24/7) for FASTag support. |
Email | Email antiphishing@icicibank.com for assistance regarding FASTag. | |
General Customer Care | Phone | Call 1800 1080 (24/7) for general inquiries. |
Email | Email antiphishing@icicibank.com for general FASTag-related queries. | |
NHAI Toll-Free Number | Phone | Call 1033 for issues at toll plazas or FASTag operations. |
ICICI Bank Contact Us | Phone/Online | Visit the ICICI Bank Contact Us Page for further support. |
ICICI Bank's FASTag is a convenient and effective alternative to toll payments on national highways, with several advantages for car owners. Customer service is actively involved in assisting individuals who have enquiries or difficulties. ICICI Bank provides several assistance options, including a dedicated helpline and email addresses for FASTag-related enquiries. In the event of a problem at a toll plaza, the National Highways Authority of India (NHAI) toll-free number is available to answer any concerns.
Overall, ICICI Bank's FASTag system offers a full toll payment solution supported by a robust customer service network. It ensures quick and cashless toll transactions while also offering a range of ways to manage your account and contact support. Users can make their travel experience smoother and more efficient by following the simple steps described above for application, activation, recharge, and balance checks.
1. What will happen if I pass a toll plaza with an inadequate ICICI Bank FASTag balance?
The system will not let you travel through a toll plaza if your FASTag balance is insufficient. To prevent more trouble, you will need to recharge your FASTag and pay the toll in cash or another way.
2. Is it possible to connect more than one car to a single ICICI Bank FASTag account?
No, a single vehicle is associated with each FASTag. You will have to create a new FASTag account for every extra vehicle.
3. Is it possible to move my ICICI Bank FASTag to another car?
Yes, you can seek a re-issue of your FASTag by submitting the required vehicle registration documents and a request to link the new vehicle to your current FASTag account if you have sold your car or need to transfer it to a new one.
4. How long does it take to receive my ICICI Bank FASTag after applying online?
Depending on your location, you should receive your FASTag within 5-7 business days after submitting your online application.
5. Can I use my ICICI Bank FASTag for multiple tolls across different states?
Yes, it is valid at all National Highways Authority of India (NHAI) toll plazas across the nation, making it functional across different states.
6. Is there a limit to how many times I can recharge my ICICI Bank FASTag?
No, there is no restriction on how many times you can recharge your FASTag. You can recharge it as often as necessary, depending on your usage.
7. Can I apply for the ICICI Bank FASTag without having an account with the bank?
Yes, you can apply for an ICICI Bank FASTag without having an existing account with the bank. You will be required to produce the proper vehicle documentation and identity.
8. How can I view the transaction history for my ICICI Bank FASTag?
To access your FASTag transaction history, log in to the ICICI Bank FASTag online or use the mobile app. Transaction information is available for all toll payments made with your FASTag.
9. What do I do if my ICICI Bank FASTag is damaged?
If your FASTag is damaged, you can get a replacement from any ICICI Bank branch.
Other Fastag Pages | ||
