Axis Bank FASTag – Complete Guide to Apply, Recharge & Use

Anurag Singh is a 35-year-old senior technical consultant from Rae Bareli who makes the weekly trek to Gurgaon, which is about a 550-kilometre round trip. Hours of his time were wasted due to the lengthy lines and high cash charges at frequent toll plazas.

His journey was completely changed when he switched to the Axis Bank FASTag, which employs RFID technology for automated toll payments. He was able to cut his monthly gasoline use by about 5% and save 40 minutes every trip by lowering his typical wait time from 10 minutes to seconds.

Managing spending became simple with the Axis Bank Mobile App’s online recharge feature and real-time SMS alerts. In terms of money, it’s revolutionary; he used to spend ₹54,000 a year on tolls, but now he only pays ₹3,000 thanks to the yearly pass, saving him more than ₹50,000 annually.

For Anurag, Axis Bank FASTag means a faster, hassle-free, and economical journey.

Axis Bank FASTag Overview

FASTag is an electronic toll collection (ETC) system that was launched by the National Highway Authority of India (NHAI) and the Ministry of Roadways, Transport & Highways (MoRTH). It is a sticker that is applied to the windscreen of your car and employs RFID (Radio Frequency Identification) technology. The FASTag is immediately connected to a bank account or pre-paid wallet. 

How It Works:

• If there is enough money in your connected account, you can drive through ETC-enabled lanes at toll plazas without stopping to pay manually.
• To ensure smooth usage, maintain a sufficient balance in your linked wallet or bank account.

How to Get a FASTag:

1. Purchase Locations: Toll plazas, e-commerce websites, or authorised banks like Axis Bank.
   
   
2. Process:
   • If using Axis Bank, the process is online.
   • Upload an RC copy (Registration Certificate) of your vehicle.
   • The FASTag will be delivered to your doorstep.
     
     
3. Tracking Delivery:
   • For Axis Bank, use Blue Dart tracking with your vehicle number as the reference number.

How Does Axis Bank FASTag Work?

The FASTag electronic toll collecting system from Axis Bank does away with the need for human cash transactions at toll plazas by using Radio Frequency Identification (RFID) technology to enable automatic toll payments.

How Axis Bank FASTag Works:

• Tag Placement: The FASTag is a physical card that should be affixed to the front windshield of your vehicle.
  
  
• Automatic Toll Deduction: As your vehicle approaches a toll plaza, RFID readers scan the FASTag, automatically deducting the applicable toll amount from your linked prepaid account or wallet.
  
  
• Instant Notifications: After each toll transaction, you receive an SMS alert on your registered mobile number detailing the deduction and your account balance.
  
  

Features & Benefits of Axis Bank FASTag

• Save Fuel and Time: FASTag instantly scans the tag at toll plazas, saving you time and petrol. You spend less time waiting at toll booths because the money is immediately taken out of your account.
  
  
• SMS Alert: The mobile phone number associated with your account will receive an SMS message as soon as you use FASTag to pay a toll. To assist you in keeping track of payments, the SMS contains information about toll charges, the amount deducted, and the remaining balance.
  
  
• Online Management: FASTag is connected to a digital wallet or bank account. You can quickly recharge, check balances, and follow transactions online after activation.
  
  
• Doorstep Delivery: You can apply online at Axis Bank and have a FASTag sent to your home.  
  
  
• Ease of Use: Simply paste the FASTag on your car's front windshield. The scanners at toll plazas will automatically scan the tag and deduct the toll fees, making your travel hassle-free.

How to buy Axis Bank FASTag Online & offline?

You can purchase FASTag directly from a local bank office or order it online and have it delivered to your house.

Online:

Log in with OTP (Using Mobile/Vehicle Number/Wallet ID)

Go to the Axis Bank FASTag Portal.

• Once you click on it, you will be asked to fill in your personal information, including the vehicle registration number and engine number. After that, click on "Validate Vehicle" before proceeding with further procedures.
  
  
• Enter your Mobile Number, Vehicle Number, or Wallet ID in the provided field.
  
  
• Check the Verification Code displayed (e.g., 9DB68).
  
  
• Enter the Verification Code in the appropriate box.
  
  
• Click on "Request OTP".
  
  
• Enter the OTP sent to your registered mobile number.
  
  
• Click on "Login" to access your account.
  
  

Log in with Username (Using Username & Password)

• Go to the Axis Bank FASTag Portal
  
  
• Click on "Login" at the top right corner, then select "FASTag." Two new options will appear: Retail and Corporate.
  
  
• Click on "Retail," and you will be redirected to a new page.
   
• On this page, you will see two login options: one with OTP and the other with a username.
  
  
• Depending on your choice, if you select the first option, enter your mobile number, vehicle number, or wallet ID. 
  
  
• The verification code will already be displayed; simply enter it and click on "Request OTP."
  
  
• For the second method, which is long with the username.
  
  
• Enter your Username in the provided field.
  
  
• Enter your Password.
  
  
• Check the Verification Code displayed (e.g., EC8D4).
  
  
• Enter the Verification Code in the appropriate box.
  
  
• (Optional) Enable "Remember Me" if you want the browser to save your credentials.
  
  
• (Optional) Turn on "Virtual Keypad" for additional security if needed.
  
  
• Click on "Login" to access your account.

Setting Up Online Access (If Not Already Registered)
 

• Click on "Individual / Corporate" under the "Setup Online Access" section.
• Have your Wallet ID and Date of Birth (DOB) ready to proceed.
• Follow the on-screen instructions to complete the registration process.

Offline: 

• Along with the necessary paperwork, including your vehicle registration certificate, RC, and KYC documents like your PAN card and Aadhaar card, you must submit an application form with precise information.

• After that, you must pay the appropriate FASTag charge. This covers the initial recharge amount, the security deposit, and the tag fee.

• You will receive a FASTag via courier if it is issued in person after the application is completed and the payment is verified. 

Required Documents for Axis Bank FASTag Account Application:

• Vehicle Registration Certificate (RC): A copy of the vehicle’s Registration Certificate.
• Aadhaar Card: A valid Aadhaar card as identification proof.
• PAN Card: A valid PAN card as identification proof.
• Passport: A valid passport as identification proof.
• Voter ID: A valid Voter ID card as identification proof.
• Driving License: A valid Driving License as identification proof.

Axis Bank FASTag Fees & Charges:

How to Activate Axis Bank FASTag?

Any of the following methods can be used to purchase a FASTag:

• FASTag can be ordered online and delivered to your house. Just visit the website to start the application process. 
  
  
• As an alternative, you could purchase a FASTag in person at the Axis Bank branch that is closest to you. Nevertheless, you have to pay online for your tag
  
  
• Toll plazas are an additional source of FASTags. A FASTag can be purchased at the toll booth when passing through any toll plaza.
  
  
• Just keep in mind to bring the KYC documents and the registration copy while making the transaction.

How to Recharge Axis Bank FASTag?

Through NEFT/RTGS

• Log in to your Internet banking account or mobile banking app.
  
  
• Add your vehicle as a beneficiary by entering the FASTag wallet ID number or vehicle number.
  
  
• Key in your bank’s IFSC code (UTIB0000ETC for Axis Bank).
  
  
• Once the beneficiary is added, you can make repeated recharges as needed.

Through the ETC Portal

• Log into your FASTag wallet on the portal: Axis Bank ETC Portal.
  
  
• Use your user ID and password, which can be created through the first-time user registration link.
  
  
• Select Retail User and log in.
  
  
• Go to Road User Center > Payment and Top Up > Recharge.
  
  
• Add money to the wallet via credit/debit card, internet banking, or UPI.

Auto Debit from Axis Bank Account

• Current Axis Bank clients can configure a standing order to have money automatically deducted from their bank account and deposited into the FASTag wallet. 

  
  

• Confirmation is required via email to etc.management@axisbank.com along with account details and threshold settings.
  
  
• You can connect all of your vehicles to a single wallet, which will be automatically deducted based on predetermined minimum thresholds. 

How to Check Axis Bank FASTag Balance?

Via Website:

• Visit the official website of your FASTag provider.
• Log in using your registered credentials.
• Go to the section labelled ‘FASTag Balance’ or ‘Account Summary’ to view your balance.
• This method offers a quick way to monitor your funds from home or the office.

Via Mobile Application:

• Download and install the mobile app of your FASTag issuer.
• Log in with your credentials.
• Access the balance section to view your current FASTag balance.
• The app also allows you to recharge your FASTag quickly.

Via SMS & Email Notifications:

• You get an email and SMS with the transaction amount and balance after every toll transaction.
• Provide a digital receipt for each toll payment, and check your mailbox frequently to be informed about your balance.
• It is beneficial for both personal and professional auditing for people who handle financial transactions via email. 

Via Customer Care:

• To check your balance, dial 1800 419 8585, a toll-free number, and follow the IVR's instructions.
• Alternatively, for a fast balance query, leave a missed call to 7287 999 990.
• Ideal for people who struggle with other approaches or want one-on-one help. 

Axis Bank FASTag Customer Care:

You can contact us using the following methods if you need help with your Axis Bank FASTag: 

• Customer Care Helpline: Dial 1800 419 8585 (toll-free) for 24/7 support.
  
  
• Email Support: Send your queries to etc.management@axisbank.com from your registered email address.

Conclusion:

FASTag from Axis Bank provides a quick, easy, and safe way to pay for tolls on Indian roadways. By cutting down on wait times and increasing fuel efficiency, its features, such as cashless purchases, worldwide acceptance, and simple online management, improve the entire travel experience. 

By supporting the government's goal of a smooth and digitalised toll collection system, adopting Axis Bank FASTag will make travel easier and quicker for everyone. 

FAQs

Q. What do I do in case I am selling my car/Buying a second-hand car, bearing a FASTag?

Please close the wallet associated with your automobile and delete (destroy) the FASTag that was issued to it if you are selling it. It is necessary to remove the old FASTag from a used automobile and issue a new one in your name when you buy one.

Q. How shall I get to know if and how much toll has been debited?

As soon as the toll transaction is completed, you will receive an SMS on your registered cellphone number with the necessary information. The website offers periodic statements of account.

Q. How would I report an incorrect deduction, and how will I get it back the same?

You can contact our Customer Care Helpline at 18004198585 to report an improper deduction. After reviewing your request, we will reverse the improper deduction if it turns out to be right.

Q. I have a FASTag and also a balance amount, but I could not go through the ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

For assistance with this, you can submit a request to NHAI's customer service helpline at 1033. As an alternative, customers can reach us at 18004198585, our toll-free number.

Q. Can I avail of a monthly pass?

Yes, the monthly pass is available, and each toll plaza has its facilities. This is accessible via the NHAI website or the toll plaza.

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