IDFC FIRST Bank FASTag – Apply Online, Recharge & Balance

Ramesh Desai, 45, a sales manager in Mumbai, spends a major portion of his day on the road. His job requires him to travel frequently throughout Maharashtra, which takes him through multiple toll plazas daily. The traditional toll payment system frequently resulted in queues, wasted fuel, and lost time frustrations shared by many commuters throughout the nation.

Recognising these issues, the Indian government implemented FASTag, an electronic toll-collecting system designed to simplify toll payments and reduce traffic congestion.  Among the several banks that provide this service, IDFC First Bank FASTag stands out because of its user-friendly features and widespread acceptability.

Ramesh Desai's Monthly Toll Expenses

To understand the impact of FASTag on daily commuters like Ramesh, let's examine his monthly toll expenses before and after adopting IDFC First Bank FASTag:

Note: Figures are approximate and represent monthly averages.

Benefits Realised by Ramesh

• Reduced idling time at toll plazas saves Ramesh around ₹600 in petrol expenses each month.
  
  
• Time Efficiency: The quick passage through tolls has saved approximately 10 hours each month, allowing for more production and personal time.
  
  
• Convenience: Automatic toll payments have reduced the necessity for cash transactions, decreasing the inconvenience of carrying correct change. 

How Does IDFC First Bank FASTag Work?

IDFC First Bank FASTag employs Radio Frequency Identification (RFID) technology to facilitate seamless toll payments. Here's a step-by-step breakdown of its operation:

1. Tag Issuance: Customers can receive a FASTag from IDFC First Bank by giving the required KYC documents and vehicle details. The tag is linked to either a prepaid account or the customer's current bank account.
    
2. Tag Activation: Once issued, the FASTag is activated and mounted to the vehicle's windshield. This arrangement guarantees that the tag can be easily read by RFID scanners at toll plazas.
   
   
3. Approaching the Toll Plaza: When the car approaches a toll plaza, RFID scanners detect the FASTag.
   
   
4. Automatic Dedication: The toll fee is deducted automatically from the associated account, and the barrier lifts, enabling the car to pass without stopping.
   
   
5. Notification: The user receives an SMS alert on their registered phone number that includes the toll deduction and remaining balance.
   
   

Features & Benefits of IDFC First Bank FASTag

IDFC First Bank FASTag offers a plethora of features and benefits designed to enhance the commuting experience:

Features

Benefits

How to Buy IDFC First Bank FASTag Online & Offline

IDFC First Bank provides both online and offline avenues for customers to obtain a FASTag. Below is a detailed comparison of both methods:​

Online Method

• Visit the IDFC First Bank official website
  
  
  • Click on the three dots available in the right corner, and now select Digital Product.
    
    
  • Now, click on “View all digital products.”
    
    
  • After clicking on it, scroll down to find Fastag
    
    
  • Now, log in or sign up with your credentials to move further.
    
    
• Click on 'Buy Now' or 'Apply Online. ‘
  
  
• Fill in the required details, including your personal information and vehicle registration number.
  
  
• Upload the necessary documents, such as your vehicle Registration Certificate (RC) and identity proof.
  
  
• Make the payment using the available online payment methods.
  
  
• After verification, the FASTag will be dispatched to your registered address.

Offline Method

1. Locate the nearest IDFC First Bank branch or an authorised Point of Sale (POS) location.
   
   
2. Visit the branch or POS centre with the necessary documents (originals and photocopies).
   
   
3. Fill out the FASTag application form provided at the branch or POS.
   
   
4. Submit the form along with photocopies of the required documents.
   
   
5. Make the necessary payment in cash or through other accepted modes.
   
   
6. The FASTag will be either issued immediately or sent to your address after processing.

Required Documents for IDFC First Bank FASTag Account Application

To apply for an IDFC First Bank FASTag, certain documents are required to verify the applicant's identity and vehicle details. The necessary documents include:​

IDFC First Bank FASTag Fees & Charges

Understanding the fees and charges associated with the IDFC First Bank FASTag is crucial for effective financial planning. The following table outlines the various charges:​

How to Activate IDFC First Bank FASTag

Activating your IDFC First Bank FASTag is a straightforward process:​

1. Receipt of FASTag: 
   • After purchase, you will receive the FASTag kit, which includes the RFID tag and instruction manual.​
     
     
2. Affix the FASTag: 
   • To install the FASTag, carefully set it in the centre of your vehicle's windshield for easy reading.​​
     
     
3. Account Registration: 
   • To register an account, go to the IDFC First Bank FASTag portal and enter your customer ID and date of birth. An OTP will be sent to your registered mobile phone number for verification.
     
     
4. KYC Verification: 
   • Upload the required documents, such as identity verification and a vehicle registration certificate, to complete the Know Your Customer (KYC) process.​
     
     
5. Recharge Account: 
   • To recharge your FASTag account, log in and add funds by net banking, debit/credit cards, or UPI after verification.
     
     
6. Activation Confirmation: 
   • Activation Confirmation: After recharging, your FASTag is active and ready to use at toll plazas across the nation.​

How to Recharge IDFC First Bank FASTag

Recharging your IDFC First Bank FASTag is a simple process, offering multiple methods to ensure uninterrupted travel through toll plazas. Here's how you can recharge your IDFC First Bank FASTag:​

1. Through the IDFC First Bank Mobile Banking Application:
   
   
   • Step 1: Open the 'IDFC First Bank World' app on your smartphone.​
   • Step 2: Go to the 'Recharge' or 'Bill Payments' area.
   • Step 3: Choose 'FASTag Recharge' from the list of possibilities.
   • Step 4: Select 'IDFC First Bank' as your FASTag issuing bank.
   • Step 5: Enter the car registration number.
   • Step 6: Enter the amount you want to recharge and pay with the available alternatives, such as net banking, debit card, or credit card.
     
     
2. Using UPI (Unified Payments Interface):
   
   
   • Step 1: Open any UPI-enabled app, including Google Pay, PhonePe, and Paytm.
   • Step 2: Make a payment to the UPI ID, etc. 
     
     
3. Via Third-Party Applications:
   
   
   • Step 1: Open a bill payment application, such as Google Pay or PhonePe.
   • Step 2: Choose the FASTag Recharge option.
   • Step 3: Select 'IDFC First Bank' as your FASTag issuing bank.
   • Step 4: Provide the vehicle registration number.
   • Step 5: Enter the recharge amount and make the payment.​
     
     
4. At IDFC First Bank Branches or Authorised Agents:
   
   
   • Step 1: Go to the nearest IDFC First Bank branch or authorised agent location.
   • Step 2: Enter your vehicle registration number and the amount you want to recharge.
   • Step 3: Make payment via cash or other accepted methods.
   • Step 4: The agent will recharge your FASTag account.

IDFC First Bank Customer Care 

IDFC First Bank provides personal customer care to FASTag users, ensuring that all account-related concerns and difficulties are resolved smoothly. Customers can contact us through a variety of methods for help with balance checks, recharge issues, transaction disputes, blacklisted tags, and other FASTag-related concerns.

Contact Details:

Services Offered:

• Balance Inquiry: Receive real-time information on your FASTag balance.
• Recharge Assistance: Resolve FASTag recharge issues.
• Transaction Disputes: File complaints about multiple deductions or unsuccessful payments.
• Block FASTag: Report any lost or stolen FASTags to prevent illegal use.
• Technical Support: Help with tag activation, linking, and operational issues. 

For quick assistance, customers can also log in to the FASTag portal or call the toll-free number.

Conclusion

IDFC First Bank. The FASTag service offers a convenient and efficient method of paying electronic tolls on India's roads. FASTag employs Radio Frequency Identification (RFID) technology to automate toll collection, minimising queues and fuel consumption at toll plazas. The convenience of recharging through many channels, including the First Bank website, UPI applications, and third-party platforms, ensures that users may easily maintain an adequate balance.

Furthermore, the bank's dedicated customer service, which is accessible via a free toll-free number and email, displays its commitment to quickly resolving user issues.

As India's infrastructure matures, incorporating digital solutions like FASTag not only improves the travel experience but also supports the country's goal of achieving a cashless economy.

IDFC First Bank's proactive approach to integrating technology into vital functions indicates its dedication to customer satisfaction and operational effectiveness.

FAQs

Can I use a single FASTag for many vehicles?

No, each FASTag is associated with a specific vehicle and cannot be used on many vehicles.

What should I do if my FASTag does not operate at a toll plaza?

Call IDFC First Bank FASTag customer service at 1800 10888 for assistance.

How do I update my vehicle registration number, which is tied to my FASTag?

To update your vehicle details, please contact IDFC First Bank customer care.

Is there a minimum balance with IDFC First Bank FASTag?

Yes, keeping a minimum balance guarantees smooth toll transfers.

Can I move my FASTag balance to another account?

No, FASTag balances cannot be transferred between accounts.

How do I close my IDFC First Bank FASTag account?

Contact customer service to initiate the closure of your FASTag account.

Is there a monthly maintenance fee with FASTag?

No, there are no monthly maintenance fees for the IDFC First Bank FASTag.

What happens if I enter a toll plaza with an insufficient balance?

You may be penalised or obliged to pay the toll fee in cash.

Can I use FASTag to pay for parking?

Currently, FASTag is mostly utilised for toll payments; use for parking is dependent on availability.

Is the FASTag mandatory for two-wheelers?

Currently, it is only necessary for two-wheelers with engine capacities of more than 500cc on expressways.

Apply for Loans Fast and Hassle-Free

Apply Now

About the Author

LoansJagat Team

We are a team of writers, editors, and proofreaders with 15+ years of experience in the finance field. We are your personal finance gurus! But, we will explain everything in simplified language. Our aim is to make personal and business finance easier for you. While we help you upgrade your financial knowledge, why don't you read some of our blogs?