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Anil Mehta is a 42-year-old Jaipur businessman who owns a fleet of 15 trucks that transport commodities around Rajasthan, Gujarat, and Maharashtra. His company was experiencing significant operational inefficiencies as a result of toll delays, cash processing concerns, and inaccurate expense reporting.
In January 2024, Anil decided to install BOI FASTag for all 15 vehicles in his fleet. The impact was immediate and measurable.
Expense Category | Before BOI FASTag (₹) | After BOI FASTag (₹) | Savings (₹) |
Toll Payments | 2,25,000 | 2,25,000 | 0 |
Fuel Wastage Due to Idling | 35,000 | 10,000 | 25,000 |
Time Delays (Opportunity Cost) | 50,000 | 10,000 | 40,000 |
Cash Handling Losses | 15,000 | 0 | 15,000 |
Administrative Costs | 20,000 | 5,000 | 15,000 |
Total Monthly Expense | 3,45,000 | 2,50,000 | 95,000 |
By integrating Bank of India FASTag into his fleet operations, Anil Mehta has improved financial management, optimized fuel consumption, and significantly reduced transit delays. This case demonstrates how BOI FASTag provides tangible cost-saving benefits for transport business owners across India.
The electronic toll collection technology for the Bank of India (BOI) FASTag enables the cashless payment of tolls on national highways. It uses Radio Frequency Identification (RFID) technology to allow vehicles to travel through toll plazas without pausing for cash transactions. The toll amount will be deducted from the linked BOI FASTag account.
Step | Description |
Tag Issuance & Activation | Customers can apply using the BOI website, mobile app, or branch. Once approved, the tag is issued and connected to a prepaid wallet or bank account. |
Tag Installation | The FASTag is attached to the vehicle’s windshield to ensure proper RFID detection at toll plazas. |
Toll Plaza Detection |
The Bank of India (BOI) FASTag is an innovative electronic toll collecting system that is designed to provide a seamless and cashless toll payment experience. BOI FASTag, which utilizes RFID (Radio Frequency Identification) technology, allows vehicles to pass through toll plazas without stopping, resulting in speedier transit and less congestion.
The tag is linked to a prepaid wallet or bank account from which the toll is deducted automatically. This technology improves fuel efficiency, saves time, and promotes digital transactions, minimizing the need for cash. In addition, consumers receive instant SMS alerts for each transaction, keeping them up to date on deductions and balances. The following table summarizes the essential characteristics and benefits of BOI FASTag.
Feature | Description |
Electronic Toll Collection | Enables automatic toll collection, allowing vehicles to pass without halting. |
RFID Technology | Toll payments are made seamlessly using Radio Frequency Identification (RFID). |
Prepaid Account |
Benefit | Description |
Time-Saving | Reduces wait time at toll booths, resulting in smoother travel. |
Fuel Efficiency | Reduces fuel waste by reducing idle time at toll plazas. |
Cashless Transactions |
BOI FASTag provides a convenient, effective, and environmentally friendly option for toll payments, making highway travel easier for commuters and transportation businesses.
Obtaining a Bank of India (BOI) FASTag is possible through online and offline ways. Below is a thorough table explaining each phase:
Step | Description |
1. Visit Official Website | Navigate to the Bank of India FASTag Portal. |
2. Fill Application Form | Complete the online application form with your personal and vehicle information. |
3. Upload Documents | Please provide scanned copies of all relevant documents, including KYC documentation and the Vehicle Registration Certificate (RC). |
Step | Description |
1. Visit BOI Branch or POS | Visit the nearest Bank of India branch or Point of Sale (POS) outlet at the toll plazas. |
2. Collect Application Form | Get the FASTag application form from a branch or POS representative. |
3. Fill Application Form |
Document Type | Accepted Documents | Description |
Proof of Identity (POI) | Passport, Voter ID Card, Driving License, PAN Card, Aadhaar Card (with photograph), Government ID Card for government personnel, and Photo ID card provided by a recognized educational institution. | Official documentation verifying the applicant's identification. The documentation should include the applicant's photo and signature. |
Proof of Address (POA) |
Fee Type | Amount (₹) |
Applicability
Remarks
Issuance Fee
100 (including GST)
One-time charge
Waived during promotional periods
Security Deposit
200
After each deduction, the registered mobile number receives an SMS alert with information about the toll amount and remaining balance.
Transaction Notification | Users can recharge their BOI FASTag by net banking, mobile banking, UPI, or by going to a BOI branch. Ensuring an adequate balance prevents transaction failures. |
Recharge & Balance Maintenance | Users can recharge their BOI FASTag by net banking, mobile banking, UPI, or by going to a BOI branch. Ensuring an adequate balance prevents transaction failures. |
Toll deductions are made through a prepaid wallet or bank account.
SMS Alerts | Sends instant SMS notifications for transactions, deductions, and account balance updates. |
Online Recharge | It can be recharged via net banking, mobile banking, UPI, and BOI branches. |
Nationwide Acceptance | Works at all National Electronic Toll Collection (NETC) enabled toll plazas in India. |
Cash payments are no longer required, making transactions more convenient.
Expense Tracking | SMS alerts and statements are provided to help with financial management. |
Environmental Impact | Reduces road congestion and pollution by accelerating toll collection. |
4. Make Payment | Pay any necessary fees online via net banking, debit/credit card, or other available ways. |
5. Receive FASTag | After successful processing, the FASTag will be delivered to your registered address. |
4. Attach Documents | Attach photocopies of all essential documents, including KYC documents and the Vehicle Registration Certificate (RC). |
5. Submit Form and Documents | Submit the completed form and the attached documentation to the BOI representative. |
6. Make Payment | Pay the applicable fees at the branch or POS location with accepted payment methods. |
7. Receive FASTag | Following verification, the FASTag will be granted instantly or delivered to your registered address. |
Utility Bills (Electricity, Water, Gas) not older than 3 months, Property Tax Receipt, Bank Account Statement/Passbook, Ration Card, Rent Agreement, Aadhaar Card (if not used as POI)
Documents that confirm the applicant's residence address. The address on the document must correspond to the address supplied on the application form. |
Vehicle Registration Certificate (RC) | Registration Certificate for the vehicle | A copy of the vehicle's Registration Certificate is required to verify ownership and details of the vehicle for which the FASTag is being applied. |
Passport-sized Photograph | Recent colored passport-sized photograph | A photograph of the applicant is necessary for documentation purposes. |
*T&C Apply
Refundable amount
Vehicle class dependent (see below) |
Minimum Recharge
500
Initial load requirement
-
Recharge Fee
0
Online/Portal recharge
NIL charges
Transaction Fee
0.25% of toll amount
Per toll transaction
Max ₹3 per transaction
Late Payment Charge
1.5% per month
On negative balance
After 72 hours of negative balance
Vehicle Class | Security Deposit (₹) |
Car/Jeep/Van | 200 |
LCV | 300 |
Bus/Truck | 400 |
3-axle Vehicle | 500 |
Heavy Construction Machinery | 750 |
Process | Steps | Methods | Important Notes |
Activation | 1. Purchase via BOI branch, POS, or online. 2. Affix tag to windshield 3. Complete KYC (provide RC copy and ID proof). 4. Link to the BOI FASTag wallet. 5. Initial recharge (₹500 minutes) | - Online: Via BOI FASTag portal - Offline: At issuing branch | Activation completes within 4 hours of KYC verification |
Recharge | 1. Login to BOI FASTag portal. 2. Enter the vehicle number. 3. Choose the amount (₹500-₹10,000). 4. Pay using UPI, NETBANKING, or CARD. 5. Confirmation SMS received | - BOI Internet Banking - BOI Mobile App - NHAI FASTag App - Paytm/Amazon Pay | Auto-recharge option available with 10% cashback |
Balance Check | 1. SMS "BAL<space>VEHICLE NO" to 5676766 2. Check via BOI FASTag portal 3. NHAI 'My FASTag' App | - Missed call: 8928962222 - BOI ATM: Insert tag at ATM | Low balance alerts at ₹100 threshold |
Contact Method | Details | Availability | Resolution Timeline |
Toll-free Number | 1800-103-1906 | 24x7 (including holidays) | Immediate for balance/txn queries |
SMS Service | Type "HELP<space>VEHICLE NO" send to 5676766 | 24x7 | Automated reply within 2 minutes |
Email Support | fastag.support@bankofindia.co.in | Mon- Sat (9 AM-6 PM) | 48-hour response guarantee |
Branch Support | Visit any BOI branch with FASTag sticker & RC | Banking hours | On-the-spot for physical tag issues |
NHAI Escalation | complaints@nhai.org (for toll-related issues) | - | 72 hours as per NHAI policy |
The Bank of India's FASTag transforms toll payments by providing a smooth, cashless experience that saves time and improves convenience for all vehicle owners. It offers a dependable option for hassle-free highway driving with low transaction costs, rapid activation, and 24-hour customer service.
The system's user-friendly features, such as different recharge options, auto-debit capabilities, and real-time SMS alerts, provide transparency and control over spending. Whether you're a regular commuter or run a commercial fleet, BOI FASTag reduces long lines at toll plazas while allowing you to track expenses more efficiently.
Bank of India FASTag, which integrates with India's digital highway infrastructure, offers more than just contactless payments; it symbolizes a smarter way to travel. The program's benefits, such as cashback on recharges and detailed monthly statements, provide additional value to members. Remember to keep a suitable balance and update your KYC data on time for uninterrupted journeys.
Adopting this technology not only simplifies your trips but also helps to achieve the nation's aim of a more quickly, greener transportation network. Embrace the future of toll payments with Bank of India FASTag, where convenience meets innovation on every road you travel.
Can I use my BOI FASTag to pay tolls abroad?
No, the BOI FASTag is exclusively valid for toll payments on India's National Highways network.
What happens if the windshield of my vehicle is replaced?
To receive a replacement FASTag, visit a BOI branch (₹50 + GST cost), as the tag cannot be reused once detached.
Can I transfer my FASTag to a different vehicle?
No, FASTags are vehicle-specific. You must surrender your previous tag and get a new one for another car.
How do I update my mobile number linked with FASTag?
Submit a written request to any BOI branch, accompanied by ID verification and a copy of the RC. The new phone number will be verified using an OTP.
Is there any payback for electric vehicle owners?
Yes, EV customers receive an additional 5% rebate on toll payments (in addition to standard discounts) as part of the NHAI's green effort.
What if my FASTag is accidentally scanned at a toll plaza?
Report immediately to toll workers and contact the BOI helpdesk within 24 hours to request a reversal. Unauthorized deductions are repaid within three working days.
Can I use my FASTag balance to make fuel payments?
No, the wallet balance is only valid for toll payments and associated penalties at NHAI toll plazas.
How long does the FASTag remain valid?
The tag is good for 5 years from the date of issuance or until the vehicle's registration certificate expires (whichever comes first).
What are the specific perks for senior citizens?
Users over 60 receive a 10% bonus balance on recharges over ₹1000 (maximum ₹200 per month).
Can I dispute tolls after 30 days?
No, complaints must be filed within 7 days of the transaction, per NHAI rules.
Is the FASTag mandatory for two-wheelers?
Currently, it is only necessary for two-wheelers with engine capacities of more than 500cc on expressways.
Other Fastag Pages | ||
