Federal Bank FASTag – Features, Fees & How to Apply

Sooraj is a 42-year-old businessman from Jaipur who runs a fleet of 15 trucks transporting goods across Rajasthan, Gujarat, and Maharashtra. His company was facing major operational inefficiencies due to toll delays, cash handling issues, and improper expense tracking.

Before adopting Federal Bank FASTag, his business encountered the following problems:

• Long waiting times at toll plazas led to fuel wastage.
  
  
• High administrative costs for tracking and reimbursing toll expenses.
  
  
• Lack of transparency in toll payments, with drivers often misreporting toll amounts.

In January 2024, Sooraj decided to implement Federal Bank FASTag for all 15 trucks in his fleet. The impact was immediate and measurable.

Monthly Toll & Fuel Expenses Before and After Federal Bank FASTag

Key Benefits for Sooraj’s Business with Federal Bank FASTag

1. Annual Savings of ₹11.4 Lakhs – Due to reduced fuel wastage, lower administrative costs, and efficient toll payments.
   
   
2. 80% Reduction in Manual Toll Reimbursements – As toll transactions are now directly linked to a centralised Federal Bank FASTag account.
   
   
3. 90% Reduction in Cash Handling Issues – Drivers no longer need to carry large amounts of cash for toll payments.
   
   
4. 40% Faster Transit Time at Toll Plazas – Reduced waiting time means quicker deliveries and higher efficiency.
   
   

By integrating Federal Bank FASTag into his fleet operations, Sooraj has improved financial management, optimised fuel consumption, and significantly reduced transit delays. This case demonstrates how Federal Bank’s FASTag provides tangible cost-saving benefits for transport business owners across India.

How Does Federal Bank FASTag Work?

Federal Bank FASTag is an electronic toll collection system designed to enable seamless and cashless toll payments on national highways. It uses Radio Frequency Identification (RFID) technology, allowing vehicles to pass through toll plazas without stopping for cash transactions. The toll amount is automatically deducted from the linked Federal Bank FASTag account.

Features & Benefits of Federal Bank FASTag

Federal Bank FASTag is an advanced electronic toll collection system that offers a hassle-free, cashless toll payment experience. Using RFID (Radio Frequency Identification) technology, Federal Bank FASTag allows vehicles to pass through toll plazas without stopping, resulting in rapid transit and less congestion. 

The tag is linked to a prepaid wallet or bank account, from which the toll is deducted automatically. This technology improves fuel efficiency, saves time, and promotes digital transactions, minimising the need for cash. In addition, consumers receive rapid SMS alerts for each transaction, keeping them up to date on deductions and balances. The following table details the essential features and benefits of Federal Bank FASTag.

Benefits of Federal Bank FASTag

Federal Bank FASTag offers a convenient, efficient, and eco-friendly solution for toll payments, making highway travel smoother for commuters and transport businesses.

How to buy Federal Bank FASTag Online & offline?

​Acquiring a Federal Bank FASTag can be accomplished through both online and offline methods. Below is a detailed table outlining each process:​

Online Application Process for Federal Bank FASTag

1. Visit the Official Website

• Navigate to the Federal Bank FASTag Portal.
• Click on “Personal” > Select “Ways to Bank”
• Select the option “Other Services,” then select “NETC Fastag.”
• Or click on the link to apply directly.

2. Fill Application Form

• Click on Login to apply for FASTag.

• Complete the online application form with personal and vehicle details.

3. Upload Documents

• Provide scanned copies of required documents, including KYC documents and Vehicle Registration Certificate (RC).

4. Make Payment

• Pay the applicable fees online using net banking, debit/credit card, or other available methods.

5. Receive FASTag

• Upon successful processing, the FASTag will be delivered to your registered address.

Offline Application Process for Federal Bank FASTag

1. Visit a Federal Bank Branch or a POS

• Go to the nearest Federal Bank branch or Point of Sale (POS) location at toll plazas.

2. Collect Application Form

• Obtain the FASTag application form from the branch or POS representative.

3. Fill Application Form

• Manually fill in personal and vehicle details in the form.

4. Attach Documents

• Attach photocopies of required documents, including KYC documents and Vehicle Registration Certificate (RC).

5. Submit Form and Documents

• Submit the completed form along with the attached documents to the Federal Bank representative.

6. Make Payment

• Pay the applicable fees at the branch or POS location using accepted payment methods.

7. Receive FASTag

• After verification, the FASTag will be issued immediately or sent to your registered address.

Required Documents for Federal Bank FASTag Application

Federal Bank FASTag Fees & Charges

Here is a table outlining the fees and charges for the Federal Bank FASTag:

Note: The security deposit differs according to the vehicle class. For instance, Vehicle Class 4 and Class 5 are subject to ₹200, Vehicle Class 6 and 7 to ₹300, Vehicle Class 12 to ₹400, and Vehicle Classes 15 and 16 to ₹500.

Vehicle Class-wise Security Deposit:

Additional Charges:

• Failed transaction reversal: ₹10 + GST per instance
• Manual intervention fee (for failed transactions): ₹20 + GST
• NEFT/RTGS charges for wallet recharge: As per RBI guidelines
• Negative balance penalty: ₹50 + GST after 7 days of negative balance

Important Notes:

1. All charges are subject to 18% GST unless specified otherwise
2. Toll charges vary as per NHAI rates and are separate from these fees
3. The security deposit is refundable upon closure after adjusting dues
4. Physical FASTag delivery charges may apply (₹50 + GST) if not collected from the branch
5. Toll operators may levy additional penalties for invalid/non-functional tags

How to Activate, Recharge & Balance Check Federal Bank FASTag?

For failed transactions, contact the Federal Bank FASTag helpline: 1800-266-9520.

Federal Bank Fastag Customer Care

Key Services Offered:

1. Transaction disputes (report within 7 days)
2. Failed recharge refunds (processed in 3-5 working days)
3. Tag replacement requests
4. KYC/document updates
5. Toll charge discrepancies

Conclusion

Federal Bank's FASTag transforms toll payments by providing a simplified, cashless experience that saves time and convenience for all vehicle owners. It offers a dependable option for hassle-free highway driving, with low transaction costs, rapid activation, and 24-hour customer service. The system's user-friendly features, such as different recharge options, auto-debit capabilities, and real-time SMS alerts, provide transparency and control over spending.  Whether you're a daily commuter or own a commercial fleet, Federal Bank FASTag eliminates queues at toll plazas while allowing you to track expenses more quickly.

Federal Bank FASTag, which integrates with India's digital highway infrastructure, offers more than simply contactless payments; it symbolises a smarter way to travel. The program's benefits, such as cashback on recharges and detailed monthly statements, provide additional value to members. Remember to keep a suitable balance and update your KYC data on time for uninterrupted journeys. 

Adopting this technology not only simplifies your trips but also helps to achieve the nation's aim of a quicker, greener transportation network. Embrace the future of toll payments with Federal Bank FASTag, where convenience and innovation meet on every route you travel.

FAQs

Can I use my Federal Bank FASTag for toll payments abroad?

No, Federal Bank FASTag is only valid for toll payments within India's National Highway network.

What happens if my vehicle's windshield is replaced?

You'll need to visit a Federal Bank branch to get a replacement FASTag (₹50 + GST fee) as the tag cannot be reused once detached.

Can I transfer my FASTag to another vehicle?

No, FASTags are vehicle-specific. You must surrender the old tag and purchase a new one for another vehicle.

How do I update my mobile number linked to FASTag?

Submit a written request at any Federal Bank branch with ID proof and RC copy. OTP verification will be done for the new number.

Is there any cashback for electric vehicle users?

Yes, EV users get additional 5% cashback on toll payments (over and above regular offers) as per NHAI's green initiative.

What if my FASTag gets scanned accidentally at a toll plaza?

Immediately report to toll staff and contact the Federal Bank helpline within 24 hours for reversal. Unauthorized deductions are refunded in 3 working days.

Can I use the FASTag balance for fuel payments?

No, the wallet balance can only be used for toll payments and applicable penalties at NHAI toll plazas.

How long does the FASTag remain valid?

The tag validity is 5 years from issuance or until vehicle's RC expiry (whichever is earlier).

What special benefits exist for senior citizens?

Users above 60 years get 10% additional balance on every recharge above ₹1000 (max ₹200/month).

Can I dispute toll charges after 30 days?

No, complaints must be raised within 7 days of transaction as per NHAI policy.

Is FASTag mandatory for two-wheelers?

Currently only required for two-wheelers with engine capacity above 500cc using expressways.

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