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Cashless toll payments at toll plazas in India are made easier with the City Union Bank FASTag, a prepaid RFID-enabled tag. This tag is attached to a car's windscreen and connects to a City Union Bank account or prepaid wallet, guaranteeing hassle-free and automated toll deductions. City Union Bank FASTag reduces traffic, cuts down on wait times, and improves overall travel efficiency by doing away with cash transactions.
Introducing Rahul, a logistics manager who regularly travels across states for professional reasons. He can make toll payments without pausing at booths since he has connected his City Union Bank FASTag to his savings account. His monthly travel expenses are summarised as follows:
Expense Type | Amount (₹) | FASTag Benefits |
Toll Payments | 5,000 | Auto deduction from the account |
Fuel Payments | 3,500 | Exclusive FASTag discounts |
Parking Charges | 1,500 | FASTag-enabled parking access |
Monthly Savings | 750 | Cashback & special offers |
Rahul's journey is now more economical and efficient, thanks to City Union Bank FASTag. Whether for regular commuting or long-distance trips, this smart solution ensures a smoother ride while saving money.
City Union Bank FASTag operates via Radio Frequency Identification (RFID) technology, enabling cashless toll payments. Here’s how it works:
Process Step | Description |
Tag Purchase | Apply at a City Union Bank branch, do internet banking, or select fuel stations. |
Tag Activation | Link FASTag with a City Union Bank account or prepaid wallet. |
Toll Plaza Detection |
City Union Bank FASTag offers a variety of features designed to make toll payments more efficient and convenient for vehicle owners. Some of the key features include:
Feature | Description |
RFID Technology | Uses Radio Frequency Identification (RFID) technology to automatically deduct toll payments from the associated account. This eliminates the need for currency and simplifies the entire toll collection procedure. |
Multi-Vehicle Support | Each FASTag is unique to a single vehicle and is linked to the car's license plate. This enables a single person to handle several automobiles using individual FASTags. |
Recharge Options |
City Union Bank FASTag provides many benefits that enhance the overall travel experience for users. It not only increases convenience but also helps to reduce total travel time and expenditures.
Benefit | Description |
Faster Toll Payments | FASTag reduces the need to stop at toll booths to make monetary transactions. It allows vehicles to pass through toll gates without stopping, drastically lowering wait periods and overall travel time. |
Discounts | FASTag customers are eligible for a variety of discounts and toll concessions at specific toll plazas, allowing them to save money on each trip. |
Reduced Fuel Wastage |
These features and benefits combine to make City Union Bank FASTag an ideal instrument for enhancing your travel experience and effectively minimising toll-related expenses.
Here’s how you can buy a City Union Bank FASTag, both online and offline, for a smooth and hassle-free experience. Below are the detailed processes for both methods:
When applying for a City Union Bank FASTag, several documents must be submitted to ensure a smooth and successful application process. These documents are required to validate your identification, car, and residence address. Here's a breakdown of the required documents:
Document Type | Documents Required |
Vehicle Registration (RC) | A copy of your vehicle's registration certificate (RC) is required. This document verifies your ownership and car information, including make, model, and registration number. You must upload a clear, clear copy of the RC as part of the application procedure. |
KYC Proof | You will be required to produce Know Your Customer (KYC) papers to confirm your identity. Accepted documents are the Aadhar Card and Passport. - Aadhar Card - |
all of these documents ready and appropriately uploaded helps ensure that your application is completed efficiently. To prevent delays in the issuance of your City Union Bank FASTag, ensure that the documents are comprehensible and easy to understand.
When applying for a City Union Bank FASTag, it’s important to be aware of the various fees and charges associated with the tag. Below is a detailed breakdown of the fees and charges:
Fee Type | Amount (₹) | Details |
Issuance Fee | 100 |
This is a one-time fee for granting the FASTag. It includes the cost of producing the RFID tag and setting up your account. After payment, the tag is delivered to your registered address.
Minimum Balance
200
Activating your FASTag account requires a minimum balance of ₹200. This guarantees that you have sufficient funds for toll payments and other transactions.
Recharge Limit
Up to 1,00,000
Your FASTag account allows for a maximum wallet balance of ₹1,000,000. This limit allows you to conveniently fund your account for toll payments, ensuring an effortless and uninterrupted travel experience.
RFID scanners at toll plazas detect the FASTag.
Automatic Deduction | The associated account or wallet is deducted automatically. |
SMS Notification | Each transaction generates an alert, which is delivered to the registered mobile number. |
Users can recharge their FASTag online using City Union Bank NetBanking, UPI, or the smartphone app, making it simple to add funds without visiting a bank. |
SMS Alerts | Users receive real-time SMS alerts for every toll deduction, allowing them to keep track of their spending more efficiently. |
Account Linking | The FASTag can be linked to a City Union Bank savings or current account, allowing users to manage their toll payments straight from their bank account. |
Validity | The FASTag is valid for a lifetime, however, it must be recharged periodically to keep an active balance for toll payments. |
Vehicles waste less fuel when they are not idling at toll booths, which is especially essential for long-distance travellers.
Secure Transactions | The cashless nature of the FASTag system eliminates the possibility of fraud and assures secure payments without the use of actual money. |
Parking Integration | Some parking lots and places likewise come with FASTag systems, allowing users to pay for parking without using cash, adding to the convenience. |
Pay the tag issue charge via any of the available online payment methods, such as NetBanking, Debit/Credit Card, or UPI.
- Voter ID
- PAN Card
These documents help City Union Bank verify your identification.
Address Proof | To confirm your residence address, you can provide a document such as: - Utility Bill (e.g., electricity, water, or gas bill) - Driving License - Passport The address on the document must match your present residence. |
Passport-Size Photo | A clear passport-size photo of the vehicle owner must provide a clear passport-size photo. Make sure the photo is recent and clear, as it will be used for your FASTag account and related information. |
*T&C Apply
Security Deposit
Varies (₹200-₹500 based on vehicle type)
A refundable deposit is needed to provide adequate funds for transactions.
Replacement Fee
100
If your FASTag is lost or destroyed, you can replace it for a charge of ₹100. The replacement process is simple, and it can be initiated using the bank's assistance channels.
SMS Alerts
Free
City Union Bank provides free SMS alerts for transactions done using the FASTag. These alerts allow you to monitor your toll payments and account balance in real time, giving you both transparency and convenience.
Before you can use your City Union Bank FASTag to pay tolls, you must first activate it. The activation step guarantees that your FASTag is linked to your vehicle and bank account, allowing for easy transactions. The following is a detailed step-by-step activation process:
Step | Description |
Step 1: Log in to the Portal | Visit the City Union Bank FASTag portal and log in with your registered credentials. |
Step 2: Enter FASTag Details | Please provide your FASTag number, vehicle number, and any other essential information. |
Step 3: Confirm Information | Double-check the provided information and make any necessary adjustments. |
Step 4: Activate FASTag | To finish the process, click 'Activate. ‘ You will receive a confirmation SMS or email. |
City Union Bank FASTag provides many ways to check your balance, ensuring that you are always aware of your account status. Whether you prefer to utilise the web portal, smartphone app, or SMS alerts, each option is intended to provide quick and easy access to your FASTag balance. Here are the exact processes for checking your balance:
Method | Description |
Online Portal | The City Union Bank FASTag web interface allows you to check your FASTag balance quickly. To view your balance, log in to the portal with your registered credentials, such as your username and password. Once logged in, go to the FASTag section, where your current balance will be displayed. You'll also be able to see your recent transaction history, which includes toll payments and recharges. |
Mobile App | The City Union Bank FASTag mobile app is a quick and easy method to check your balance on the go. After downloading and installing the app on your smartphone, sign in with your registered information. On the home screen, select the FASTag section to view your available money and prior transactions. The app also displays real-time statistics on toll deductions, recharges, and balance changes, making it simple to monitor your FASTag activities. |
SMS Alerts | SMS alerts are another easy and effective method to monitor your FASTag balance. When you make a toll payment or add a recharge to your account, you will receive an SMS with the updated balance. These SMS notifications keep you informed about your FASTag account without the need to log in to a portal or app. You can also seek balance information by texting a specific code (if available) to the City Union Bank's designated number. |
Each of these alternatives allows you to view your City Union Bank FASTag balance and make informed decisions about recharging your account to avoid service interruptions. Regularly checking your balance ensures smooth toll transactions and allows you to better plan the journey.
City Union Bank offers a variety of customer care channels to ensure that FASTag users have a hassle-free experience. City Union Bank's customer support services respond quickly to activation, recharge, lost FASTag replacement, and transaction-related questions. Here's a detailed breakdown of the various help channels available:
Support Channel | Details |
Customer Care Numbers | City Union Bank provides 24/7 toll-free customer support to address all FASTag-related issues. If you have any questions about balances, recharge failures, toll deductions, account status, or technical concerns, please call 18002-587200. In case the toll-free number is unavailable, you can also try alternative numbers provided on the official City Union Bank website. |
Email Support | Customers can send their queries and complaints to Fastag at fastagcare@cityunionbank.in. City Union Bank offers a variety of customer care channels to ensure that FASTag users have a hassle-free experience. City Union Bank's customer support services respond quickly to activation, recharge, lost FASTag replacement, and transaction-related questions. Here's a detailed breakdown of the various help channels available: |
Branch Support | If you prefer in-person support, you may get help with your FASTag at any City Union Bank. The branch representatives can help you with KYC changes, incorrect toll deductions, terminating your FASTag account, and replacing missing or damaged FASTags. Remember to bring your vehicle registration certificate (RC), identity proof, and registered mobile number for verification. |
FAQs & Helpdesk | City Union Bank’s official website offers a dedicated FASTag helpdesk and an FAQ section with answers to frequent questions. You can view information about the application, recharge, balance checking, blacklist issues, and tag deactivation. This is an excellent self-help resource for resolving minor issues without having to wait for customer service. |
City Union Bank’s FASTag customer care services are meant to provide users with a seamless experience. Whether you need a quick answer over the call or prefer written communication via email, or need direct assistance at a branch, there are several solutions available to address your concerns successfully.
Calling the toll-free number is recommended for immediate assistance, while email support is best suited for situations that require documentation or a thorough assessment.
City Union Bank's FASTag is more than simply a toll payment system; it's a smart travel companion that makes every trip easier, faster, and less expensive. By avoiding cash payments at toll plazas, you save time, gasoline, and the inconvenience of delays in traffic.
It's also simple to track your toll expenses. FASTag integrates easily with City Union Bank accounts and wallets, making it much easier to manage your spending. Frequent travellers may appreciate additional benefits such as instant SMS alerts, cashback offers, and the opportunity to utilise FASTag for parking and gasoline purchases.
Also Read - City Union Bank Net Banking
Whether you own a business with a fleet of vehicles or simply travel large distances frequently, this FASTag is a huge time saver. It reduces costs and ensures that operations function smoothly. Furthermore, it is designed for everyone, with both online and offline application alternatives, rapid recharging methods, and excellent customer service.
As India's highways become more digital, having a FASTag is no longer a luxury; it's becoming a need for stress-free travel.
Can I use my FASTag from City Union Bank on more than one car?
No, a specific vehicle registration number is associated with each FASTag. Every car needs its own FASTag.
What happens if I have a negative FASTag balance?
Until you recharge your account with sufficient funds, your FASTag will be blacklisted, and you won't be allowed to enter toll plazas.
If I sell my previous car, can I transfer my City Union Bank FASTag to a new one?
The FASTag cannot be transferred. For your new car, you need to create a new FASTag account and close your old one.
What should I do if a toll plaza refuses to accept my FASTag?
Verify that your account balance is adequate and that your FASTag is properly attached to the windscreen. Please get in touch with City Union Bank FASTag customer service if the issue continues.
Can I receive a refund if my toll was mistakenly deducted?
Yes, you may call customer service or submit a problem online using the City Union Bank FASTag. The bank will investigate and provide a refund if the deduction was incorrect.
How can I update my FASTag account's KYC details?
By visiting a City Union Bank branch with the necessary documentation or by logging into the City Union Bank FASTag online, you can update your KYC documents.
If I lose my car and the FASTag is still on it, what should I do?
To stop illegal transactions, notify City Union Bank customer service of the loss right away and ask that the FASTag be deactivated.
Can I connect my FASTag with multiple payment methods?
No, only one payment method, a City Union Bank account or a prepaid wallet, can be associated with each FASTag.
If I don't use my FASTag for a long time, is there a penalty?
Although there isn't a fee, your FASTag could be deactivated and require customer service to be activated if it isn't used for a long time.
Is the City Union Bank FASTag accepted at all Indian toll booths?
Yes, all toll plazas in India that participate in the National Electronic Toll Collection (NETC) scheme accept City Union Bank FASTag.
Can I pay for petrol at any station using my FASTag?
At certain petrol stations that accept FASTag transactions, City Union Bank FASTag offers fuel payment options.
How long does it take for my account to reflect a FASTag recharge?
The majority of recharges happen instantly. However, in certain circumstances, it could take up to 24 hours for the money to be deposited into your FASTag wallet.
What happens if I don't have a valid FASTag when I enter a FASTag lane?
According to government regulations, at some toll plazas, you may be fined and charged twice the toll rate.
Other Fastag Pages | ||
