City Union Bank FASTag – 2025 Complete Guide

Cashless toll payments at toll plazas in India are made easier with the City Union Bank FASTag, a prepaid RFID-enabled tag. This tag is attached to a car's windscreen and connects to a City Union Bank account or prepaid wallet, guaranteeing hassle-free and automated toll deductions. City Union Bank FASTag reduces traffic, cuts down on wait times, and improves overall travel efficiency by doing away with cash transactions.

How City Union Bank FASTag Simplifies Travel

Introducing Rahul, a logistics manager who regularly travels across states for professional reasons. He can make toll payments without pausing at booths since he has connected his City Union Bank FASTag to his savings account. His monthly travel expenses are summarised as follows:

Key Benefits of City Union Bank FASTag

1. Convenience without cash: No need to stop at toll booths or carry cash.
2. Time-saving: Using dedicated FASTag lanes allows for faster transit.
3. Special Offers: Take advantage of parking and fuel savings.
4. Account Management: Use the mobile app to track your expenses.
5. Widespread Acceptance: Acceptable in certain parking lots and all National Highway toll plazas.

Rahul's journey is now more economical and efficient, thanks to City Union Bank FASTag. Whether for regular commuting or long-distance trips, this smart solution ensures a smoother ride while saving money.

How Does City Union Bank FASTag Work?

City Union Bank FASTag operates via Radio Frequency Identification (RFID) technology, enabling cashless toll payments. Here’s how it works:

Features And Benefits of City Union Bank FASTag

City Union Bank FASTag offers a variety of features designed to make toll payments more efficient and convenient for vehicle owners. Some of the key features include:

Benefits of City Union Bank FASTag

City Union Bank FASTag provides many benefits that enhance the overall travel experience for users. It not only increases convenience but also helps to reduce total travel time and expenditures.

These features and benefits combine to make City Union Bank FASTag an ideal instrument for enhancing your travel experience and effectively minimising toll-related expenses. 

How to Buy City Union Bank FASTag (Online & Offline)

Here’s how you can buy a City Union Bank FASTag, both online and offline, for a smooth and hassle-free experience. Below are the detailed processes for both methods:

Online Process:

1. Visit the City Union Bank FASTag Portal:
   
   
   • Go to the official City Union Bank FASTag portal. 
   • Now, click on Personal > click on Tech banking Products and Services 
   • Now find “CUB FASTag”
   • Now select the “Apply Now” option to begin the application process.
     
     
2. Fill in the Application Form:
   
   • Enter the required information on the application form, such as model, registration number, and any personal details about your vehicle.
     
     
3. Upload Required Documents:
   
   • You will need to upload scanned copies of the following documents:
     
     
     • Vehicle RC (Registration Certificate): This document establishes your vehicle's legal ownership.
     • KYC documents: Include an official government-issued ID, such as an Aadhar card, PAN card, passport, or voter ID.
     • Passport-size Photograph: A recent photograph of the vehicle owner.
       
       
4. Make the Payment:
   

   • Pay the tag issue charge via any of the available online payment methods, such as NetBanking, Debit/Credit Card, or UPI.

     
     

5. Tag Delivery:
   
   • Once the payment has been properly processed, City Union Bank will send your FASTag to the address specified on the application form. Delivery normally takes 7-10 working days.
     
     
6. Activate the FASTag:
   
   • After collecting the FASTag, you can activate it via the City Union Bank FASTag online or the mobile app by entering the essential information.
     
     

Offline Process:

1. Visit City Union Bank Branch or Partnered Locations:
   
   • You can apply for a FASTag at any City Union Bank branch, toll plaza counter, or partnering fuel station.
   • Click on the link above to find the nearest branch.
     
     
2. Provide Required Documents:
   
   • You will be required to submit the identical documentation as in the online process, including the vehicle data and KYC documents.
     
     
3. Make the payment:
   
   • You can pay with cash, a credit card, or a City Union Bank account transfer.
     
     
4. Receive the FASTag:
   
   • After payment, you will receive the FASTag, which you may activate using the City Union Bank FASTag mobile app.

Required Documents for City Union Bank FASTag Account Application

When applying for a City Union Bank FASTag, several documents must be submitted to ensure a smooth and successful application process. These documents are required to validate your identification, car, and residence address. Here's a breakdown of the required documents:

all of these documents ready and appropriately uploaded helps ensure that your application is completed efficiently. To prevent delays in the issuance of your City Union Bank FASTag, ensure that the documents are comprehensible and easy to understand.

City Union Bank FASTag Fees & Charges

When applying for a City Union Bank FASTag, it’s important to be aware of the various fees and charges associated with the tag. Below is a detailed breakdown of the fees and charges:

How to Activate & Recharge City Union Bank FASTag

Activation Process

Before you can use your City Union Bank FASTag to pay tolls, you must first activate it. The activation step guarantees that your FASTag is linked to your vehicle and bank account, allowing for easy transactions. The following is a detailed step-by-step activation process:

How to Check City Union Bank FASTag Balance?

City Union Bank FASTag provides many ways to check your balance, ensuring that you are always aware of your account status. Whether you prefer to utilise the web portal, smartphone app, or SMS alerts, each option is intended to provide quick and easy access to your FASTag balance. Here are the exact processes for checking your balance:

Each of these alternatives allows you to view your City Union Bank FASTag balance and make informed decisions about recharging your account to avoid service interruptions. Regularly checking your balance ensures smooth toll transactions and allows you to better plan the journey.

City Union Bank FASTag Customer Care

City Union Bank offers a variety of customer care channels to ensure that FASTag users have a hassle-free experience. City Union Bank's customer support services respond quickly to activation, recharge, lost FASTag replacement, and transaction-related questions. Here's a detailed breakdown of the various help channels available:

City Union Bank’s FASTag customer care services are meant to provide users with a seamless experience. Whether you need a quick answer over the call or prefer written communication via email, or need direct assistance at a branch, there are several solutions available to address your concerns successfully. 

Calling the toll-free number is recommended for immediate assistance, while email support is best suited for situations that require documentation or a thorough assessment.

Conclusion

City Union Bank's FASTag is more than simply a toll payment system; it's a smart travel companion that makes every trip easier, faster, and less expensive. By avoiding cash payments at toll plazas, you save time, gasoline, and the inconvenience of delays in traffic.

It's also simple to track your toll expenses. FASTag integrates easily with City Union Bank accounts and wallets, making it much easier to manage your spending. Frequent travellers may appreciate additional benefits such as instant SMS alerts, cashback offers, and the opportunity to utilise FASTag for parking and gasoline purchases.

Whether you own a business with a fleet of vehicles or simply travel large distances frequently, this FASTag is a huge time saver. It reduces costs and ensures that operations function smoothly. Furthermore, it is designed for everyone, with both online and offline application alternatives, rapid recharging methods, and excellent customer service.

As India's highways become more digital, having a FASTag is no longer a luxury; it's becoming a need for stress-free travel.

FAQs on City Union Bank FASTag

Can I use my FASTag from City Union Bank on more than one car?

No, a specific vehicle registration number is associated with each FASTag. Every car needs its own FASTag.

What happens if I have a negative FASTag balance?

Until you recharge your account with sufficient funds, your FASTag will be blacklisted, and you won't be allowed to enter toll plazas.

If I sell my previous car, can I transfer my City Union Bank FASTag to a new one?

The FASTag cannot be transferred. For your new car, you need to create a new FASTag account and close your old one.

What should I do if a toll plaza refuses to accept my FASTag?

Verify that your account balance is adequate and that your FASTag is properly attached to the windscreen. Please get in touch with City Union Bank FASTag customer service if the issue continues.

Can I receive a refund if my toll was mistakenly deducted?

Yes, you may call customer service or submit a problem online using the City Union Bank FASTag. The bank will investigate and provide a refund if the deduction was incorrect.

How can I update my FASTag account's KYC details?

By visiting a City Union Bank branch with the necessary documentation or by logging into the City Union Bank FASTag online, you can update your KYC documents.

If I lose my car and the FASTag is still on it, what should I do?

To stop illegal transactions, notify City Union Bank customer service of the loss right away and ask that the FASTag be deactivated.

Can I connect my FASTag with multiple payment methods?

No, only one payment method, a City Union Bank account or a prepaid wallet, can be associated with each FASTag.

If I don't use my FASTag for a long time, is there a penalty?

Although there isn't a fee, your FASTag could be deactivated and require customer service to be activated if it isn't used for a long time.

Is the City Union Bank FASTag accepted at all Indian toll booths?

Yes, all toll plazas in India that participate in the National Electronic Toll Collection (NETC) scheme accept City Union Bank FASTag.

Can I pay for petrol at any station using my FASTag?

At certain petrol stations that accept FASTag transactions, City Union Bank FASTag offers fuel payment options.

How long does it take for my account to reflect a FASTag recharge?

The majority of recharges happen instantly. However, in certain circumstances, it could take up to 24 hours for the money to be deposited into your FASTag wallet.

What happens if I don't have a valid FASTag when I enter a FASTag lane? 

According to government regulations, at some toll plazas, you may be fined and charged twice the toll rate.

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