Indian Bank FASTag – Apply Online, Recharge & Balance Check

Indian Bank's FASTag service is designed to offer a convenient and efficient way to pay toll fees on national highways across India. The FASTag system is linked to a prepaid account or a savings/current account, allowing for automatic deduction of toll charges as vehicles pass through toll plazas. The ease of using the Indian Bank FASTag is reflected in the daily use of many individuals, especially those who travel frequently.

For example, Ravi Kumar, who commutes daily on a national highway. Ravi has a current account linked to his Indian Bank FASTag, 

which he uses for paying tolls. Let's examine his expenses over a typical month to understand how the current account linked to the FASTag is beneficial.

Ravi benefits from the integration of his current account with his FASTag because it eliminates the need to carry cash and makes it easier to track expenses. The automatic deduction ensures that he never faces delays due to insufficient balance, making his daily commute more efficient.

How Does Indian Bank Fastag Work?

Indian Bank's FASTag is an advanced toll payment system that utilises Radio Frequency Identification (RFID) technology for seamless toll collection. The FASTag is a sticker attached to the vehicle’s windscreen and is linked to a prepaid wallet or a savings/current account. When the vehicle passes through a toll plaza equipped with RFID readers, the toll fee is automatically deducted from the linked account, eliminating the need for manual payment and reducing congestion at toll booths. This not only saves time but also offers a smooth and cashless travel experience.

Here is a table summarising the key features of the Indian Bank FASTag:

By using Indian Bank’s FASTag, vehicle owners can save valuable time, reduce fuel consumption, and enjoy a more convenient travel experience. The system is part of the government’s push for digital payments and aims to ease congestion at toll plazas, ensuring smoother traffic flow across India.

Features & Benefits of Indian Bank FASTag

​Indian Bank's FASTag is an electronic toll collection system that utilises Radio Frequency Identification (RFID) technology to enable seamless toll payments on national and state highways. By affixing the FASTag to your vehicle's windshield and linking it to your Indian Bank account, you can experience a hassle-free, cashless travel experience.​

Key Features of Indian Bank FASTag:

Benefits of Indian Bank FASTag:

By adopting Indian Bank's FASTag, vehicle owners can enjoy a smooth and efficient travel experience, contributing to the broader goal of digitalisation in the country's payment systems.

How to buy an Indian Bank FASTag online and offline

Online Process:

1. Visit the Official Indian Bank FASTag Portal:

• Navigate to the Indian Bank FASTag Portal.
• Click on “Digital Products."
• Then select “NETC Fastag.”
• Or click on the link to apply directly.
• To apply for the FASTag, visit the Indian Bank FASTag section on their official website.
  
  

 Fill out the application form:

• Complete the online application by providing your vehicle details, such as vehicle number, make, model, and contact information.
   

 Upload Required Documents:

• Upload scanned copies of the following documents:
  • Vehicle Registration Certificate (RC).
  • KYC Documents (choose from: Aadhaar, PAN Card, Passport, Voter ID, or Driving License).
  • Passport-sized Photograph.
    
    

 Payment of Fees:

• Pay the required fee using online modes such as net banking, debit card, or credit card.
  
  

Tag Dispatch:

• Once payment is confirmed, the FASTag will be dispatched to the address provided. Delivery times may vary, typically taking a few business days.

Offline Process:

1. Visit the nearest Indian Bank branch:
   • Go to any Indian Bank branch and request the FASTag application form.
     
     
2. Fill out the application form:
   • Complete the form with all the required vehicle details and personal information.
     
     
3. Submit Required Documents:
   • Submit the following documents:
     • Vehicle Registration Certificate (RC).
     • KYC Documents (choose from: Aadhaar, PAN Card, Passport, Voter ID, or Driving License).
     • Passport-sized Photograph.
       
       
4. Payment of Fees:
   • Pay the applicable fee at the branch using cash, a debit card, or another available method.
     
     
5. FASTag Issuance:
   • The FASTag will be issued to you immediately after the documents are verified and the payment is processed.

Required Documents for Indian Bank FASTag Account Application

​To apply for an Indian Bank FASTag account, applicants are required to submit specific documents to ensure a smooth and efficient process. Below is a detailed table outlining the necessary documents:​

Indian Bank FASTag Fees & Charges

​Indian Bank's FASTag service facilitates seamless toll payments for its customers. Below is a table detailing the fees and charges associated with the Indian Bank FASTag, as per the bank's official sources:​

How to activate the Indian Bank FASTag?

Activating your Indian Bank FASTag ensures seamless toll payments at national highways and expressways. Follow the steps below to activate your FASTag:

Online Activation via the Indian Bank Mobile Banking App:

1. Log In to Indian Bank:
   • Open the Indian Bank app on your mobile device.
   • Enter your credentials to log in.
     
     
2. Select FASTag:
   • Navigate to the 'FASTag' section within the app.
     
     
3. Enter Vehicle Details:
   • Input your vehicle number accurately.
     
     
4. Initiate Activation:
   • Follow the on-screen prompts to complete the activation process.

Note: Ensure that the mobile number registered with your FASTag matches the one linked to your Indian Bank account.

Activation via Branch Visit:

1. Visit Nearest Branch:
   • Locate and visit the nearest Indian Bank branch.
     
     
2. Submit Application:
   • Fill out the FASTag application form available at the branch.
     
     
3. Provide necessary documents:
   • Submit the required documents, including:
     • Vehicle Registration Certificate (RC)
     • KYC documents (Aadhaar, PAN, Passport, Voter ID, or Driving License)
     • A recent passport-sized photograph
       
       
4. Complete Activation:
   • After document verification, the branch will process your activation request.

How to Recharge the Indian Bank FASTag?

To ensure uninterrupted toll-free travel, it's essential to maintain a sufficient balance in your FASTag account. Indian Bank offers multiple convenient methods to recharge your FASTag:

1. Recharge via the Indian Bank Mobile Banking App:

• Log In: Access your account using the Indian Bank app.
• Select FASTag: Navigate to the 'FASTag' section.
• Enter Vehicle Number: Provide your vehicle number.
• Choose Recharge Amount: Enter the amount you wish to add.
• Confirm: Review and confirm the transaction to complete the recharge.
  
  

2. Recharge via BBPS (Bharat Bill Payment System):

• Access BBPS: Use BBPS-enabled platforms, including various banks and payment apps.
• Select Indian Bank: Choose Indian Bank as the payment service provider.
• Enter Details: Provide your vehicle number and the recharge amount.
• Complete Payment: Follow the prompts to finalise the payment.
  
  

3. Branch Recharge:

• Visit Branch: Go to any Indian Bank branch.
• Request Recharge: Fill out a recharge form with your vehicle details and desired amount.
• Make Payment: Pay the amount using the available payment methods.

4. Online recharge via website:

• Access Website: Visit the Indian Bank official website.
• Navigate to the FASTag Section: Find the FASTag recharge option.
• Enter Details: Provide your vehicle number and recharge amount.
• Process Payment: Complete the payment using available online methods.
  
  

5. Mobile App Recharge:

• Download App: Install the Indian Bank FASTag Recharge App from the official app store.
• Log In: Use your customer credentials.
• Select Vehicle: Choose your vehicle from the list.
• Enter Amount: Specify the amount to recharge.
• Confirm Transaction: Review and confirm to complete the recharge.

How to Check Indian Bank FASTag Balance?

To check your Indian Bank FASTag balance, you have several convenient options:

1. Via Indian Bank Mobile App:
   • Open the app, log in to your account, and navigate to the FASTag section to view your balance.
     
     
2. Online Portal:
   • Visit the Indian Bank official website and log in to the FASTag portal to view the current balance.
     
     
3. SMS Alerts:
   • Indian Bank sends SMS alerts after every toll transaction, which includes your updated balance.

Indian Bank FASTag Customer Care

• Customer Care Numbers: Toll-Free: 1800-425-4422, Alternate: 044-28134300
• Email Support: Email queries to customercare@indianbank.in.
• Branch Support: Visit any Indian Bank branch for assistance with FASTag issues.
• FAQs & Online Help: Indian Bank’s website provides a FASTag FAQ section with self-help solutions.
• FASTag Helpdesk: Dedicated troubleshooting support via the Indian Bank website.
• Operational Hours: Monday to Saturday (excluding public holidays) during working hours.

Conclusion

Indian Bank FASTag ensures seamless, cashless toll payments with quick online and offline application options. Activation is instant via the Indian Bank app or a branch visit, and users can easily recharge through mobile banking, online portals, or BBPS. Real-time SMS alerts and multiple balance-check methods ensure that users stay informed.

With a low issuance fee, auto top-up options, and free transaction alerts, Indian Bank FASTag is cost-effective and user-friendly. Strong customer support via toll-free numbers, email, and branch assistance ensures smooth issue resolution.

A must-have for frequent travellers, Indian Bank FASTag saves time, reduces congestion, and enhances toll payment efficiency.

FAQs

1. Can I use my Indian Bank FASTag for multiple vehicles?
 No, each FASTag is linked to a specific vehicle’s registration number. A separate FASTag is required for each vehicle.

2. What happens if my FASTag is not detected at a toll plaza?
 If the FASTag reader fails to scan your tag, you may request a manual scan or pay the toll in cash. Ensure your tag is correctly placed on the windshield.

3. How do I transfer my FASTag balance if I sell my vehicle?
 You must first close the existing FASTag account and request a refund. A new FASTag needs to be purchased for the new vehicle.

4. Does the Indian Bank FASTag work at private parking lots or fuel stations?
 Some private parking facilities and fuel stations integrated with the NETC FASTag system accept payments via FASTag. Check with the specific service provider.

5. What should I do if my FASTag is damaged or unreadable?
 Apply for a replacement FASTag through Indian Bank’s online portal or visit a branch. A replacement fee will be applicable.

6. Can I temporarily deactivate my FASTag?
 Indian Bank does not allow temporary deactivation. However, you can close the tag permanently and apply for a new one later.

7. What happens if my FASTag wallet has an insufficient balance at a toll plaza?
 If the wallet balance is low, the FASTag will not be processed. You may be asked to pay double the toll amount in cash as per NHAI guidelines.

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