Airtel Payment Bank Customer Care Number — Complete Support Guide

Airtel Payments Bank, which started in 2017, transformed digital banking in India by enabling smooth, paperless transactions via mobile phones. As the leader in mobile banking, it offers high-interest savings accounts, fast money transfers, and secure bill payments. Airtel supports financial inclusion for millions by providing a broad network of banking points that are available in any location.

Let’s understand through an example how customer support can be helpful:-

In the middle of the night, Rama, a Delhi small business owner, realised that ₹2,50,000 had been transferred from her Airtel Payments Bank account without authorisation. She responded quickly, reporting the problem through the Airtel Banking app. Within minutes, her account was secured, and the team started investigating.

Transaction Details
 

Rama was able to recover her money within 48 hours because of Airtel's 24/7 fraud monitoring. That is why, stay attentive at all times, quick action might save you a lot of money!

Airtel Payment Bank Customer Care Numbers – Quick Summary Table
 

 
Detailed Airtel Payment Bank Customer Care Numbers by Service

a. General Customer Support

Toll-Free and Charging Numbers

Airtel Payments Bank provides comprehensive customer care to help users with a wide range of financial services. Customers can contact them through a variety of channels, including toll-free and charged numbers, providing flexibility based on their preferences and service providers.
 

1. Toll-Free Number: Customers can call 1800-23400 for free support.
    
2. This line is open 24/7 and handles general banking enquiries.
    
3. Airtel subscribers can call 400 with any questions about Airtel Payments Bank services.
    
4. Non-Airtel users can call 8800688006 for banking-related enquiries.
    
5. Email Support: Customers can submit emails to wecare@airtelbank.com.

When to use this number

Customers might consider contacting Airtel Payments Bank customer service in the following scenarios:
 

1. Account Information: Enquire about account balances, transaction histories, or statements.
    
2. Transaction issues:- It includes inconsistencies, unauthorised debits, and unsuccessful transfers.
    
3. Service Activation/Deactivation: To start or stop services such as mobile banking, UPI, or debit cards.
    
4. Technical support:- It includes assistance with the Airtel Thanks app, online banking, and other digital platforms.
    
5. Service Status Updates: For a follow-up on previously reported complaints or service requests..

Note:- To ensure timely and effective help, utilise the appropriate contact method determined by your service provider.

b. Airtel Payment Bank Credit Card Customer Care

Airtel Payments Bank currently does not serve any Credit card meanwhile, they are in collaboration with Axis Bank, which provides the Airtel Axis Bank Credit Card. Customers can get assistance with this credit card through the following official channels:
 

• Card activation, billing disputes, and limit increase
   

1. Card Activation: After getting your Airtel Axis Bank Credit Card, activate it using the Airtel Thanks App or by calling customer service.
    
2. Billing Disputes: If you detect any unusual events or unauthorised purchases on your credit card statement, report them right away. You can file a complaint via the Airtel Thanks App or by contacting customer support. Make sure you give the essential documents to back up your claim.
    
3. Credit Limits Increase: To seek an increase in your credit limit, use the Airtel Thanks App or contact customer service. Approval is based on the bank's internal policies and your creditworthiness.
    

• Lost card reporting and replacement

If your Airtel Axis Bank Credit Card is lost or stolen, take the following measures to prevent it from unauthorised use:
 

1. Report Immediately: Contact customer service to report the loss. Airtel subscribers can dial 400, while non-Airtel users need to dial 8800688006. Alternatively, you can report the loss via the Airtel Thanks app.
    
2. Card Blocking: Once reported, the bank will block your card to prevent unauthorised transactions.
    
3. Replacement Card: You can obtain a replacement card from customer service or the Airtel Thanks app. The new card will be sent to your registered address.
    
4. Filing a FIR: It is best to file a First Information Report (FIR) with the local police station and provide a copy to the bank for their records.

c. Personal Loan & Home Loan Customer Care
 

• Loan application tracking
   

Customers who have applied for a loan using the Airtel Thanks App can check the status of their application instantly from the app. After applying, you will receive a reference number or acknowledgement from the partner bank. Here's how to proceed:
 

1. Open the Airtel Thanks app.
    
2. Navigate to the "Loans" section in Finance.
    
3. Check for the loan provider (such as Axis Bank, Moneyview, etc).
    
4. Track the loan's progress with the reference number or registered phone number.

For unresolved queries, you can contact customer service at the relevant bank specified in your application receipt.

• EMI queries & foreclosure requests

Airtel Payments Bank operates as a facilitator, but it has no authority over loan contracts or EMI plans. Your primary point of contact for modifying your EMI schedule, verifying your outstanding balances, or filing for foreclosure will be the servicing bank (such as Axis Bank).  

For EMI assistance:
 

• Open the Airtel Thanks App and log in to get the associated loan details.
   
• From there, you can see the following customer care number associated with your service bank. Call them to make any changes to your loan contract.
   
• Most partner banks provide email support and WhatsApp banking for speedy EMI-related responses.

Foreclosure Request:- 

To foreclose your loan, a formal request must be sent directly to the servicing bank, and the process can frequently be started digitally or through customer service.

d. Airtel Payment Bank NRI Customer Care
 

• International helpline numbers

Airtel Payments Bank has dedicated financial services for its non-resident Indian (NRI) customers. Whether you're managing your account from overseas or need help with a specific service, the bank provides several channels to guarantee your questions are answered quickly.

International Helpline number:- Call on +91 99100 99100 to contact customer service. This number is available internationally and is intended to serve consumers outside of India. 

Indian Helpline Number:- You can contact 1800-234-000.  This number is toll-free and available to all customers. 

These helplines are available 24/7, ensuring that you receive support whenever needed, irrespective of the time zone.

• Email and callback support

NRIs can use Airtel Payments Bank's email and callback services in addition to phone support:

Email Support: If you have any questions or concerns, write an email to wecare@airtelbank.com. To ensure a prompt response, include precise information about your concern, as well as your account
information. 

Callback Request: You can send an email with your contact information and desired time for the callback, or you can use the Airtel Thanks App to request one.

These channels are created to give flexibility and convenience, allowing you to select the manner of communication that best meets your requirements.

e. Emergency Services (Lost/Stolen Card, Fraud Report)

Airtel Payments Bank prioritises the security of its customers' funds and sensitive information.  In the event of lost or stolen debit cards or any suspicious activity indicating fraud, Airtel Payments Bank ensures that customers have access to prompt and reliable emergency assistance channels. Quick reporting and fast action can significantly reduce the possibility of unauthorised access to your account. Airtel Payments Bank encourages clients to be cautious but proactive in managing their financial security. 

The following are the initial steps and procedures you should take to secure your account in such situations.

• Immediate actions to take

If your Airtel Payments Bank debit card has been lost, stolen, or compromised, you must take immediate action. Here is what you should do immediately:

Call Airtel Payments Bank Customer Care:  Call the toll-free number 1800-201-8900 using your registered mobile number. This number is available 24x7 and allows you to report the incident instantly.

Use the Airtel Thanks App: Log in, go to the 'Bank' area, and then 'Manage Cards'. With a few impacts, you can quickly block or report your debit card as lost or stolen.

Monitor Your Account: Check recent transactions for any unauthorised activity. If you see any unusual charges, notify them immediately using the app or helpline.

• Hotlisting process

To prevent your debit card from being used for any kind of financial transaction, the hotlisting process immediately restricts it. Airtel Payments Bank provides a user-friendly approach that allows you to hotlist your card through several channels:

Contact Customer Support at 1800-201-8900, select the appropriate IVR option for lost or stolen cards, and speak with a representative. After identifying the identity, an agent will immediately add the card to their hotlist/block.

Via Airtel's Thanks App:
 

1. Open the app and navigate to the finance section.
    
2. Click 'Manage Cards'.
    
3. Choose the debit card you want to restrict.
    
4. Choose the "Block" or "Report Lost/Stolen" option.
    
5. Confirm the action. Once completed, your card will be deactivated for any future transactions.

Email Support: Customers can also send an email to wecare@airtelbank.com. This method is not recommended for emergencies, but it can be used as documentation or follow-up.

A confirmation SMS and/or email will be sent to the registered contact information once your card has been added to the hotlist. If required, you can then contact a customer support representative or apply for a replacement card through the Airtel Thanks App. Card replacement schedules and delivery information will also be communicated through official channels.

Other Ways to Contact Axis Bank Customer Support

• WhatsApp Banking: Steps to activate and use
   
  • To activate
     
  • Save 88006 88006 to your phone.
     
  • Send “Hi” on WhatsApp.
     
  • To check your balance, view mini statements, or manage your account, select the menu option.

• Email Support: Priority and general enquiries.
   
• Airtel Payment Bank provides email help for general and urgent enquiries.
   
• For regular queries: wecare@airtelbank.com
   
• Expect a response within 1-2 business days.
  
   
• SMS Banking: Standard commands for short procedures.
   
• For any customer care support, dial 88006 88006
   
• You can also check the balance by sending BAL to 88006 88006 or simply dial 1237# to view your SMS balance.
   
•  Send basic SMS commands from your registered phone number. (Note: SMS charges may apply)

• Chatbot/Live Chat via the Airtel Payment Bank website/app
   
• Visit www.airtel.in/bank or open the Airtel Thanks.
   
• Use Airtel Payment Bank’s virtual assistant, Ask for instant help with balance checks, service requests, and general queries.
   
• Social Media: Twitter, Facebook handles
   
• Twitter:
   
  • Airtel Payment Bank’s official handle is @AirtelIndia. You can tweet your question or send a direct message. Airtel Payment Bank's social media team frequently examines this account and typically responds during business hours. Include your ticket number (if it has already been raised) to get help faster and avoid disclosing sensitive information publicly.
     
• Facebook:
   
  • Visit and follow https://www.facebook.com/AirtelIndia/. You can exchange messages through Facebook Messenger, leave general comments on posts, and receive notifications about new services, alerts, and customer notices.
     

Airtel Payment Bank Grievance Redressal Process

Airtel Payment Bank is entirely devoted for resolving customer complaints promptly and fairly. To ensure that every complaint is addressed, they have a structured, multi-level grievance redressal mechanism that follows Reserve Bank of India (RBI) guidelines.

Level 1: Customer Care
Customers should first contact Airtel Payment Bank's 24x7 Customer Care for any banking-related concerns, including account transactions, ATM malfunctions, loan servicing, or digital banking problems.
 

• Toll-free numbers:1800-23400.
   
• Email: wecare@airtelbank.com
   
• You can also file complaints on the Airtel Payment Bank website or through the Airtel Thanks. Most complaints are resolved at this point.

Level 2: Nodal Officer (If not resolved at Level 1)

If you have a problem with the response or your issue has not been resolved within the stipulated time frame, you can escalate the matter to the Airtel Payment Bank Nodal Officer in your region. Nodal officers' contact information, including names, emails, and phone numbers, may be found on the "Customer Care" section of Airtel Payment Bank's official website.

Level 3: Banking Ombudsman (Final Escalation)

If the complaint is not resolved within 30 days, customers may contact the Banking Ombudsman, an RBI-appointed organisation. You can file a complaint online through the CMS interface. (https://cms.rbi.org.in).

Response Timelines (as per RBI guidelines)

• Initial response: Within 7 working days
   
• Resolution timeline: Within 30 days of complaint registration.

Airtel Payment Bank encourages customers to follow the escalation matrix to ensure fair and timely resolution.  

Conclusion

Airtel Payments Bank offers 24x7 customer service for accounts and digital banking. Visit LoansJagat to quickly compare loans to those offered by other lenders and select the best choice for your needs.

FAQs on Airtel Payment Bank Customer Care

Does Airtel Payments Bank provide multilingual customer support?

Yes, Airtel Payments Bank offers customer support in many Indian languages to accommodate people from various regions. When calling the helpline, consumers can choose their chosen language from an IVR menu.

Can customer service help you upgrade your Airtel Payments Bank wallet to a full savings account?

Yes. Customer service representatives will explain you through the process of completing KYC to upgrade your wallet to a savings account. They can also schedule doorstep verification with Airtel representatives, if available.

What if I am unable to speak or have hearing problems? How do I contact support?

Airtel Payments Bank is working to improve accessibility. For the time being, people with hearing or language impairments can ask a family member to call on their behalf (after proving their identity) or send an email to wecare@airtelbank.com with their concerns.

Can I ask customer service for a callback rather than being put on hold?

Currently, Airtel Payments Bank does not provide a callback request service via IVR.  If you file a complaint or concern via email or app, a representative may call you back depending on the severity of the problem and the urgency.

Are customer care services available on national holidays?
 

Yes. Airtel Payments Bank's toll-free service line is available 24/7, including weekends and holidays. However, response times for email-based enquiries may be a bit delayed on holidays.
 

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‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.