State Bank of India Customer Care — Quick Help & Support Guide

Imagine checking your bank balance late at night and finding ₹50,000 missing due to an unauthorised transaction. Now you must be thinking. What do you do? This is where SBI’s customer care becomes your first line of defence. Accessible 24/7, SBI’s support can be the difference between losing your money and getting it back safely.

Example:

Rahul, an SBI customer from Pune, noticed a debit of ₹23,450 from his savings account at 11:30 PM, a transaction he didn’t initiate. Within minutes, he called the SBI customer care number: 1800 1234. The representative quickly blocked Rahul’s debit card, filed a complaint, and guided him through the refund process. By the next morning, the transaction was under investigation, and within 7 working days, Rahul received a reversal of the amount.

2. State Bank of India Customer Care Numbers
 

3. Detailed State Bank of India Customer Care Numbers by Service

a. General Customer Support

The State Bank of India (SBI) is the backbone of India’s banking infrastructure, serving over 45 crore customers across the globe. With such a massive customer base, issues related to banking services are bound to occur. To ensure smooth resolution and continuous customer satisfaction, SBI has put in place a robust and responsive General Customer Support system. These helplines serve as a lifeline for customers, assisting with a wide range of banking needs, from basic account queries to troubleshooting digital banking problems.

Toll-Free SBI Customer Care Numbers (Available 24x7)

SBI offers multiple toll-free numbers to ensure that customers can access help anytime and from anywhere in India:
 

• 1800 1234
   
• 1800 2100
   
• 1800 11 2211
   
• 1800 425 3800.
   

These numbers can be dialled from any mobile phone or landline across India without incurring any charges. Whether it’s a weekday or a public holiday, these lines are open 24x7, ensuring uninterrupted support.

Chargeable SBI Customer Care Number
 

• 080-26599990
   

This is a chargeable number that can be dialled from any phone and is especially useful for customers who may face issues connecting to toll-free numbers, or for those calling from outside India. Standard call rates apply.

When Should You Use These Numbers?
 

The general customer support numbers are meant for addressing a broad range of customer concerns and services. Here are common situations where you might need to reach out:
 

• Account Inquiries: Check your balance, last transactions, or request account statements.
   
• ATM Issues: Block a debit card, request a PIN reissue, or report failed ATM transactions.
   
• Cheque Book Requests: Apply for a new cheque book or inquire about a dispatched one.
   
• Digital Banking Help: Assistance with the YONO app, internet banking login issues, UPI-related queries, and more.
   
• Loan Queries: Get information about personal loans, home loans, education loans, or auto loans.
   
• Service Status Updates: Follow up on previously raised complaints or service requests.
   
• Product Information: Learn about new services, fixed deposits, recurring deposits, or insurance offerings from SBI.
   

Even if you’re unsure about the department you need, the general helpline team can either assist you directly or redirect you to the appropriate specialised support channel.

b. State Bank of India Credit Card Customer Care
 

• 1800 180 1290
   
• 1860 180 1290 (local charges may apply)
   

These numbers are specifically meant for credit card-related queries, available 24x7, including weekends and holidays. You can dial this number for assistance with your existing card or to get information on a new credit card application.

Card Activation, Billing Disputes & Limit Management.

Once you receive your new SBI credit card, it needs to be activated before use. You can call the customer care number to activate your card quickly, or use the mobile app or website.

For billing disputes, such as being charged for a transaction you didn’t authorise or a merchant charging twice, customer care will guide you through the dispute process. You may be asked to submit a dispute form, after which your case is investigated.

Customers can also request a credit limit increase — either temporary or permanent — by calling the helpline or submitting an online request. Eligibility is based on usage history, payment behaviour, and overall credit profile.

Lost Card Reporting & Replacement

If your credit card is lost or stolen, you must immediately report it to SBI to prevent misuse. The helpline team will instantly block the card and initiate the replacement process. The new card is typically delivered within 7 working days.

For urgent cases, you can also send an SMS typing BLOCK XXXX (last 4 digits of your card) to 5676791 from your registered mobile number.
 

c. Personal Loan & Home Loan Customer Care

State Bank of India (SBI) is committed to providing seamless and customer-friendly support for all your loan-related needs. Whether you are applying for a personal loan or a home loan, our dedicated customer care team is here to assist you every step of the way.

Loan Application Tracking
 

Once you’ve applied for a personal or home loan, you can easily track the status of your application through our online portal or mobile app. Just log in using your registered credentials and navigate to the loan section. You can also contact our 24x7 customer care number for real-time updates on your application status.

EMI Queries:
 

Have questions about your EMI schedule, due dates, or interest rates? Our customer care executives are well-equipped to provide detailed information regarding your EMI structure, payment methods, and how to set up auto-debit options. You can also receive EMI statements via email or SMS upon request.

Foreclosure Requests
 

Planning to foreclose your loan? SBI offers a hassle-free foreclosure process. Reach out to our customer care team to understand the documentation required, outstanding balance, and any applicable charges. We aim to make the process quick and transparent for your convenience.
 

• For any queries, call our toll-free number 1800 1234 or visit your nearest SBI branch. SBI – with you all the way.
   

d. State Bank of India NRI Customer Care

State Bank of India (SBI) understands the unique banking needs of its Non-Resident Indian (NRI) customers. To ensure a smooth and convenient banking experience, SBI offers dedicated NRI customer care services available across multiple channels and time zones.

International Helpline Numbers
 

SBI has exclusive helpline numbers for NRIs living in key countries such as the USA, UK, Canada, Australia, UAE, and Singapore. These toll-free or local numbers connect you directly with NRI banking specialists who can assist with account queries, fund transfers, internet banking issues, and more. For countries not listed, NRIs can contact the global helpline: +91-80-26599990 (charges apply).

Email Support
 

NRI customers can reach out via email at contactcentre@sbi.co.in or nri@sbi.co.in for quick resolutions. Whether it's an inquiry about NRE/NRO accounts, remittance services, or fixed deposits, our team ensures prompt and personalised responses.

Callback Support
 

Prefer to talk at a convenient time? SBI offers a callback facility—just submit a request through the official SBI NRI Services website. Our representatives will get in touch with you as per your preferred time zone.

e. Emergency Services (Lost/Stolen Card, Fraud Report)

State Bank of India (SBI) prioritises your financial security. In case of a lost or stolen debit/credit card or suspected fraud, immediate action is crucial to prevent unauthorised transactions. SBI provides 24/7 emergency support to help you secure your accounts quickly.

Immediate Actions to Take
 

If your card is lost, stolen, or you notice suspicious activity, act immediately. Call SBI’s 24x7 helpline at 1800 1234 or 1800 2100 (toll-free) to report the issue. You can also use the SBI YONO app or internet banking to block the card instantly.

Hotlisting Process
 

Hotlisting (blocking) your card ensures it cannot be used for further transactions. You can hotlist your card through multiple channels:
 

• SMS: Send BLOCK XXXX (last 4 digits of the card) to 567676 from your registered mobile number.
   
• YONO App/Internet Banking: Navigate to the ‘Cards’ section, select the card, and choose ‘Block’ or ‘Hotlist’.
   
• Customer Care: Provide your card/account details to the executive to initiate hotlisting.
   

Fraud Reporting

If you've fallen victim to fraud, notify the bank immediately. SBI will investigate the matter and take necessary steps to secure your account. Filing a police report may also be required for certain cases.

4. Other Ways to Contact the State Bank of India Customer Support
 

1. WhatsApp Banking: Steps to activate and use
    

• To activate:
   
• Save +91 90226 90226 to your phone.
   
• Send “Hi” on WhatsApp.
   
• Follow the menu to check your balance, get mini statements, or manage your account.
   

2. Email Support: Priority and general queries
    

• SBI offers email support for both general and urgent queries.
   
• For regular queries: contactcentre@sbi.co.in
   
• For NRI-related issues: nri@sbi.co.in
   
• Expect a reply within 1–2 working days.
   

3. SMS Banking: Common commands for quick tasks
    

• Use simple SMS commands from your registered mobile number.
   
• Send BAL to 9223766666 – Check balance
•  
• Send MINI to 9223866666 – Get the last 5 transactions
  
  (Note: SMS charges may apply)
   

4. Chatbot/Live Chat via the State Bank of India website/app
    

• Visit www.sbi.co.in or open the YONO app.
   
• Use SBI’s virtual assistant, AskSBI, for instant help with balance checks, service requests, and general queries.
   

5. Social Media: Twitter, Facebook handles
    

• Twitter:
   
  • SBI’s official handle is @TheOfficialSBI. You can tweet your query or send a direct message. SBI’s social media team actively monitors this account and usually responds during business hours. For quicker help, include your ticket number (if already raised), and avoid sharing sensitive details publicly.
     
• Facebook:
   
  • Visit and follow facebook.com/StateBankOfIndia. You can send messages via Facebook Messenger, comment on posts for general information, or stay updated on new services, alerts, and customer notices.
     

State Bank of India Grievance Redressal Process

State Bank of India (SBI) is committed to resolving customer grievances promptly and fairly. To ensure every complaint is addressed, SBI follows a structured, multi-level grievance redressal mechanism in line with Reserve Bank of India (RBI) guidelines.

Level 1: Customer Care

For any issues related to banking services such as account transactions, ATM failures, loan servicing, or digital banking problems, customers are encouraged to first contact SBI's 24x7 Customer Care.
 

• Toll-free numbers: 1800 1234, 1800 2100, 1800 11 2211, or 1800 425 3800
   
• Email: contactcentre@sbi.co.in
   
• You may also raise complaints via the SBI website (www.sbi.co.in) or through the YONO app. Most complaints are resolved at this stage.
   

Level 2: Nodal Officer (If not resolved at Level 1)
 

If you are unsatisfied with the response or your issue is not resolved within the specified time, you may escalate the matter to the SBI Nodal Officer of your region. Details of nodal officers, including names, emails, and phone numbers, are available on SBI’s official website under the “Customer Care” section.

Level 3: Banking Ombudsman (Final Escalation)

If the grievance remains unresolved within 30 days, customers may approach the Banking Ombudsman, an RBI-appointed authority. You can file a complaint online at the CMS portal (https://cms.rbi.org.in).

Response Timelines (as per RBI guidelines)
 

• Initial response: Within 7 working days
   
• Resolution timeline: Within 30 days of complaint registration.
   

SBI encourages customers to follow the escalation matrix to ensure fair and timely resolution. 

Conclusion

Whether it's a lost card, a loan question, or a digital banking problem, SBI's 24/7 customer service guarantees that assistance is always just a call or click away.  Support is always available through a variety of methods, including toll-free phones, WhatsApp, email, and social media. Still having doubts? LoansJagat can let you compare and apply for SBI loans easily.

FAQs on State Bank of India Customer Care
 

1. Can I raise a service request through SBI’s social media accounts?
Yes. SBI’s verified Twitter handle @TheOfficialSBI and Facebook page allow users to raise service requests or follow up on complaints. However, avoid sharing personal banking details publicly.

2. What should I do if I get no response from customer care?
If your issue remains unresolved for more than 10 days, you can escalate it to the Branch Manager or the Regional Nodal Officer, whose details are available on SBI’s official website.

3. Can I check the status of my complaint online?
Yes. After registering a complaint on SBI’s portal, you will receive a ticket/reference number. You can use this to check the status on the SBI Complaint Tracking Portal here anytime.

4. Is there a dedicated helpline for digital banking or YONO app issues?
Yes. For digital banking and mobile app-related issues, you can contact 1800 1234 or 1800 2100 and select the relevant option for tech support.
 

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