Indian Bank Customer Care Number — Quick Helpline & Support Guide

Indian Bank is a well-known name in the banking sector, having over 115 years of experience in financial services. The bank is known for its customer-centric approach, providing new digital solutions, secure transactions, and dependable service. Indian Bank provides millions of people with easy and hassle-free banking services, including savings, loans, and investments.
 

Let’s understand why customer service matters, through Rahul:-

Rahul made a payment to a vendor on a busy evening. In a rush, he entered ₹1,50,000 instead of ₹15,000!

Rahul was stunned, "Did I just lose over a lakh?!"

He checked his balance again, hoping for a problem. But the money was gone….

In panic, he called his friend for help. It was this time when his friend suggested him to "call Indian Bank’s helpline now!"

Rahul dialled 1800 425 00 000 (Indian Bank’s 24/7 customer care).

How Indian Bank resolve it?

1. Instant Response - The executive calmly took his information.
    
2. Transaction ID Time of transfer
    
3. Merchant's name
    
4. Immediate Escalation - The matter was escalated to the senior team.

Rahul received ₹1,35,000 back in his account within 48 hours!

Why This Matters?

Mistake happens, but Indian Bank's team responds quickly!

• 24/7 support from real customer care and not just bots.
   
• No lengthy process; the issue was fixed with a single phone call.
   

The Moral of the Story?

Always double-check your payments! However, if something goes wrong, Indian Bank's customer service (1800 425 00 000) has your back.

That is why we at LoansJagat try to educate you as much as possible so that even if you get stuck, you know what to do next. So let’s dive into the blog to know more about the customer support of Indian Bank.

Indian Bank Customer Care Numbers – Quick Summary Table

 

Detailed Indian Bank Customer Care Numbers by Service

a. General Customer Support

Indian Bank is one of the most reputable financial organisations, serving millions of customers both domestically and internationally. Resolving consumer complaints promptly and effectively is of utmost importance due to the large number of customers. 

To ensure smooth service delivery and customer satisfaction, Indian Bank has established an efficient and responsive General Customer Support system.

The help lines address a wide range of banking demands, from basic savings account enquiries to mobile and internet banking concerns.

Toll-Free Indian Bank Customer Care Numbers (Available 24x7)

Indian Bank offers dedicated toll-free numbers to ensure that customers can access help anytime and from anywhere in India:

• 1800 425 00 000

This number can be dialled from any mobile phone or landline across India without incurring any charges. Whether it’s a weekday or a public holiday, these lines are open 24x7, ensuring uninterrupted support.

When Should You Use These Numbers?

The general customer support numbers are meant to address an extensive number of customer issues and services.  Here are some frequent scenarios in which you might need to reach out:
 

• Account Enquiries: If you want to check your balance, view recent transactions, or receive account statements.
   
• ATM Issues: If you need to block a debit card, request a PIN reissue, or report unsuccessful ATM transactions.
   
• Cheque Book Requests: If you want to request a new cheque book or enquire about an existing one.
   
• Digital Banking Help: If you need help with the IndSmart, online banking login issues, UPI-related questions, and more.
   
• Loan enquiries: Request information on personal loans, home loans, education loans, or auto loans.
   
• Service Status Updates: To follow up on previously reported complaints or service requests.
   
• Product Information: If you want to learn more about Indian Bank's new services, fixed deposits, recurring deposits, and insurance solutions.
   

Even if you're not sure which department you require, the general support staff can help you immediately or direct you to the proper specialised support channel.

b. Indian Bank Credit Card Customer Care
 

• 1800 425 00 000

This number is available 24x7, including weekends and holidays. You can dial this number for assistance with your existing card or to get information on a new credit card application.

Card Activation, Billing Disputes & Limit Management.

Once you receive your new Indian Bank credit card, it needs to be activated before use. You can call the customer care number to activate your card quickly, or use the mobile app or website.

For billing disputes, such as being charged for a transaction you didn’t authorise or a merchant charging twice, customer care will guide you through the dispute process. You may be asked to submit a dispute form, after which your case is investigated.

Customers can also request a credit limit increase — either temporary or permanent — by calling the helpline or submitting an online request. Eligibility is based on usage history, payment behaviour, and overall credit profile.

Lost Card Reporting & Replacement

If your credit card is lost or stolen, you must immediately report it to Indian Bank to prevent misuse. The helpline team will instantly block the card and initiate the replacement process. The new card is typically delivered within 7 working days.

For urgent cases, you can also send an SMS typing BLOCK XXXX (last 4 digits of your card) to 94443 94443 from your registered mobile number.

c. Personal Loan & Home Loan Customer Care

Indian Bank is committed to providing seamless and customer-friendly support for all your loan-related needs. Whether you are applying for a personal loan or a home loan, our dedicated customer care team is here to assist you every step of the way.

Loan Application Tracking

Once you’ve applied for a personal or home loan, you can easily track the status of your application through our online portal or mobile app. Just log in using your registered credentials and navigate to the loan section. You can also contact our 24x7 customer care number 1800 425 00 000 for real-time updates on your application status.

EMI Queries:

Have questions about your EMI schedule, due dates, or interest rates? Our customer care executives are well-equipped to provide detailed information regarding your EMI structure, payment methods, and how to set up auto-debit options. You can also receive EMI statements via email or SMS upon request.

Foreclosure Requests

Planning to foreclose your loan? 

Indian Bank offers a hassle-free foreclosure process. Reach out to our customer care team to understand the documentation required, outstanding balance, and any applicable charges. We aim to make the process quick and transparent for your convenience.

• For any queries, call our toll-free number 1800 425 00 000 or visit your nearest Indian Bank branch. Indian Bank – with you all the way.

d. Indian Bank NRI Customer Care

Indian Bank understands the unique banking needs of its Non-Resident Indian (NRI) customers. To ensure a smooth and convenient banking experience, Indian Bank offers dedicated NRI customer care services available across multiple channels and time zones.

International Helpline Numbers

Indian Bank has an exclusive helpline number +91 44 2888 2999 for NRIs living in key countries such as the USA, UK, Canada, Australia, UAE, and Singapore. These toll-free or local numbers connect you directly with NRI banking specialists who can assist with account queries, fund transfers, internet banking issues, and more.

Email Support

NRI customers can reach out via email at creditcard@indianbank.co.in and for NRI nri@indianbank.co.in for quick resolutions. Whether it's an inquiry about NRE/NRO accounts, remittance services, or fixed deposits, our team ensures prompt and personalised responses.

Callback Support

Prefer to talk at a convenient time? Indian Bank offers a callback facility—just submit a request through the official Indian Bank NRI Services website. Our representatives will get in touch with you as per your preferred time zone.

e. Emergency Services (Lost/Stolen Card, Fraud Report)

Indian Bank prioritises your financial security. In case of a lost or stolen debit/credit card or suspected fraud, immediate action is crucial to prevent unauthorised transactions. Indian Bank provides 24/7 emergency support to help you secure your accounts quickly.

Immediate Actions to Take

If your card is lost, stolen, or you notice suspicious activity, act immediately. Call the Indian Bank 24x7 helpline at 1800 425 00 000(toll-free) to report the issue. You can also use the Indian Bank IndSmart or internet banking to block the card instantly.

Hotlisting Process

Hotlisting (blocking) your card ensures it cannot be used for further transactions. You can hotlist your card through multiple channels:
 

• SMS: Send BLOCK XXXX (last 4 digits of the card) to 9444394443 from your registered mobile number.
   
• IndSmart/Internet Banking: Navigate to the ‘Cards’ section, select the card, and choose ‘Block’ or ‘Hotlist’.
   
• Customer Care: Provide your card/account details to the executive to initiate hotlisting.
   

Fraud Reporting

If you've fallen for any fraud, notify the bank immediately. Indian Bank will investigate the matter and take necessary steps to secure your account. Filing a police report may also be required for certain cases.

Other Ways to Contact Indian Bank Customer Support
 

1. WhatsApp Banking: Steps to activate and use
    

• To activate:
   
• Save 8754424242 to your phone.
   
• Send “Hi” on WhatsApp.
   
• To check your balance, view mini statements, or manage your account, select the menu option.
   

2. Email Support: Priority and general enquiries.
    

• Indian Bank provides email help for general and urgent enquiries.
   
• General inquiries: customercare@indianbank.co.in
   
• Credit card closure: creditcard@indianbank.co.in
   
• NRI services: nri@indianbank.co.in
   
• Expect a response within 1-2 business days.
   

3. SMS Banking: Standard commands for short procedures.
    

• Use simple SMS commands from your registered mobile number.
   
• Send BAL to 9444394443 – Check balance
   
• Send basic SMS commands from your registered phone number. (Note: SMS charges may apply)
   

4. Chatbot/Live Chat via the Indian Bank website/app
    

• Visit (www.indianbank.in) or open the IndSMART.
   
• Use the Indian Bank virtual assistant for instant help with balance checks, service requests, and general queries.
   

5. Social Media: Twitter, Facebook handles
    

• Twitter:
   
  • Indian Bank's official handle is @Indian Bank. You can tweet your question or send a direct message. Indian Bank's social media team frequently examines this account and typically responds during business hours. Include your ticket number (if it has already been raised) to get help faster and avoid disclosing sensitive information publicly.
     
• Facebook
   
  • Visit and follow @IndianBank. You can exchange messages through Facebook Messenger, leave general comments on posts, and receive notifications about new services, alerts, and customer notices.

Indian Bank Grievance Redressal Process

Comprehensive Guide to Indian Bank Customer Care & Grievance Redressal Process

Indian Bank follows a structured three-tier grievance redressal mechanism to ensure all customer complaints are resolved efficiently and in compliance with RBI guidelines. Whether you're facing issues with transactions, loans, digital banking, or account services, this escalation framework guarantees timely resolution.

Level 1: Customer Support Team

For immediate assistance, customers should first contact Indian Bank's 24/7 customer care through multiple channels. The toll-free helpline (1800 425 00 000) operates round-the-clock, while email support (customerservice@indianbank.co.in) typically responds within 48 hours. 

SMS banking by texting "INB HELP" to 94443 94443 provides instant support for basic queries. Customers visiting branches can locate the nearest one through the bank's website locator. 

For effective resolution, always provide complete account details, transaction references, and supporting documents.

Level 2: Nodal Officer Escalation
If your complaint remains unresolved after 7 working days, escalation to the Nodal Officer is recommended. Mr. Rajesh Kumar, the designated Nodal Officer, can be reached at nodal.officer@indianbank.co.in and guarantees a response within 15 working days. The escalation should include all previous communication references, a detailed complaint description, and supporting evidence. This ensures proper tracking and faster resolution of persistent issues.

Level 3: RBI Banking Ombudsman
When grievances stay unresolved for 30 days post-Nodal Officer escalation, customers can approach the RBI Banking Ombudsman through their online portal (https://cms.rbi.org.in). The complaint should be filed under the "Commercial Bank Complaint" category with all supporting documents, including previous communications and transaction proofs. RBI mandates an initial response within 21 days and aims for final resolution within 30-45 days. 

Conclusion
 

Have a problem with the Indian Bank? Don't worry, assistance is only a message away!

They can help you with any issue, whether it's a payment issue or a login issue.

For safety, only use platforms that have been confirmed.

Fast action leads to fast results.

Want more assistance with smart money?  Visit LoansJagat now.

FAQs on Indian Bank Customer Care

How do I report unauthorised transactions?

If you notice any unauthorised transaction, immediately call our 24/7 toll-free helpline at 1800 425 00 000 to block your card or account. 

Can I change my loan EMI date or amount?

The EMI date is generally fixed as per your loan agreement, but under special circumstances, you may request a change by contacting customer care. For EMI amount changes, you would need to apply for loan restructuring, which is subject to bank approval based on your financial situation and bank policies.

What should I do if a UPI payment fails, but the amount is deducted?

First, check the transaction status in your UPI app. If the amount hasn't been automatically reversed within 2 hours, you should report it immediately through our phone banking service at 1800 425 00 000 or by email to customerservice@indianbank.co.in with all transaction details.

How can I update my KYC details?

You can update your KYC online by logging into Indian Bank Net Banking, selecting the 'Services' menu, and choosing 'KYC Update'. You'll need to upload scanned copies of your Aadhaar, PAN and address proof. Alternatively, you may visit any Indian Bank branch with original documents for verification.

Are there any charges for customer support?

Their toll-free numbers (1800 series) can be called without any charges. For SMS banking, standard messaging charges as per your mobile operator will apply. There are no separate fees for using our customer care services.
 

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‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.