Mpokket Customer Care Number — Quick Help & Support Guide

mPokket, which started in 2016, redefined short-term loans for Indian college students and young professionals. With minimum paperwork, rapid approvals, and a fully digital interface, mPokket has made credit accessible and hassle-free. The main purpose of MPokket was to provide essential financial support to students who need to manage financial emergencies, fees, or unexpected expenses. 

Let's take a look at how mPokket's customer service helped in one such case.

Rishi, a recent Bengaluru graduate, had been utilising mPokket for minor personal loans to fund his freelancing income. He discovered ₹1,80,000 in unauthorised repayment deductions from his connected account using UPI. These transactions were neither initiated nor approved by him. Rishi panicked but quickly contacted the mPokket app's help chat and sent an email to their customer service team.

Within hours, the system flagged the transactions, blocked further deductions, and referred the matter to the fraud resolution team.

Moral of the story: Always keep an eye on your transactions and contact customer service if something looks suspicious. When it comes to financial fraud, speed is the most effective defence.

Mpokket Customer Care Numbers
 

Detailed Mpokket Customer Care Numbers by Service

a. General Customer Support
 

• Toll-free and chargeable numbers

As of now, mPokket has not provided an official toll-free or charged customer service number.  All official communications are routed through:
 

• Contact: support@mpokket.com.
   
• The "Help & Support" menu provides access to an in-app support chat.

Note:- Please be careful of third-party websites claiming to offer mPokket phone support; they may be fake.
 

• When to use this number

Customers might consider contacting Mpokket customer service in the following scenarios:
 

1. Account Information: Enquire about account balances, transaction histories, or statements.
    
2. Transaction issues:- It includes inconsistencies, unauthorised debits, and unsuccessful transfers.
    
3. Service Activation/Deactivation: To start or stop services such as mobile banking, UPI, or debit cards.
    
4. Technical support:- It includes assistance with the mpokket, online banking, and other digital platforms.
    
5. Service Status Updates: For a follow-up on previously reported complaints or service requests.

Note:- To ensure timely and effective help, utilise the appropriate contact method determined by your service provider.

b. Mpokket Credit Card Customer Care
 

• Card activation, billing disputes, and limit increase

While mPokket mainly provides short-term loans to students and young professionals, the company has begun to explore collaborations that could include credit-line-based offers or co-branded cards. If you've used mPokket to obtain a credit facility, such as a prepaid card, BNPL (Buy Now, Pay Later) card, or app-integrated virtual card, customer support is essential for managing all the related services. 

Card Activation: When mPokket or its financial partners issue a credit card, it is normally activated using the app. Follow the on-screen instructions, create a password with 4 digits, and complete your KYC if necessary. 

If you experience any technical difficulties during activation, please contact assistance via the app's helpdesk or email at support@mpokket.com.

Billing Disputes and Limit Changes: Within 30 days of the statement date, file a dispute if you see inaccurate billing amounts, interest charges, or penalties that you did not approve.  Similarly, if you believe your usage pattern warrants a credit limit review, you can request one through the app dashboard or by email.
 

• Lost Card Reporting and Replacement

mPokket does not currently issue independent cards, however, any future card partnerships will adhere to RBI-mandated safety measures. If your digital card or login has been stolen, immediately submit a "Lost Access" request using the app, request account suspension, and reset your login credentials.

c. Personal Loan & Home Loan Customer Care
 

• Loan application tracking
   
• EMI queries & foreclosure requests

d. Mpokket NRI Customer Care

MPokket primarily targets Indian students and young professionals living in India. M Pokket does not offer NRI-specific financial products, it does give support alternatives for NRIs or international users who require assistance with account status, payments, or borrower information.

• International helpline numbers

mPokket currently does not include particular toll-free international helpline numbers for countries such as the United States, the United Arab Emirates, and Canada. NRI consumers can still contact customer care through:
 

• Email and callback support

International Email Support: For faster verification, send an email to support@mpokket.com with the subject line "NRI Query." Include all relevant information, such as your registered mobile number, loan ID (if applicable), and query.

To request a callback internationally, fill out the mPokket app form or send an email. Specify your desired time zone and time window for receiving the call.

e. Emergency Services (Lost/Stolen Card, Fraud Report)

Although mPokket does not directly issue debit or credit cards, consumers may still face digital risk, such as unauthorised access to their loan account, identity theft, or unlawful transactions.
 

• Immediate actions to take

Although mPokket does not directly issue debit or credit cards, consumers may still face digital risk, such as unauthorised access to their loan account, identity theft, or unlawful transactions.

Step 1: Take immediate action by alerting mPokket. 

Send an email to support@mpokket.com or use the in-app chat to report suspicious activities.

Step 2: Freeze Account Temporarily

Request a temporary suspension of disbursement or access, particularly if your login information or registered device have been compromised.

Step 3: Report Fraud to the Local Authorities

File a police report or a cybercrime complaint, and send a copy to mPokket for investigation assistance.
 

• Hotlisting process

Although mPokket does not issue actual cards for hotlists, users can request a login block or reset to prevent further misuse. If an unauthorised loan is taken out in your name, you must notify them within 72 hours to begin the dispute process and avoid liability. 

Other Ways to Contact MPokket Customer Support

In addition to its basic helpline and email support, mPokket offers various simple routes for consumers to seek assistance, ask questions, and resolve issues. These alternatives are intended to enable speedy access, particularly during peak periods or for non-urgent issues.

1. WhatsApp Support: Easy, Fast, and Accessible

mPokket provides real-time customer help using WhatsApp. This is a helpful option for consumers who prefer chat-based support over phone calls.

Steps to activate:
 

1. Save the official mPokket WhatsApp number (available in the app).
    
2. Send a "hi" or "support" message.
    
3. Select the appropriate option from the menu (loan status, payment concerns, KYC queries, etc.).
    
4. A support expert or chatbot will guide you through the procedure.
    

Benefits: Quick response, minimal waiting time, no need to log into the app.

2. Email Support: For General and Priority Queries

mPokket responds to customer enquiries via email for issues that are not urgent but may require thorough documentation.
 

1. General Support: support@mpokket.com.
    
2. Escalation/Nodal Officer: nodalofficer@mpokket.com.
    

Email is perfect for delivering attachments such as screenshots, transaction receipts, and ID documents, and for clarifying technical difficulties. You should expect a response within 24 to 48 business hours, depending on the volume and subject matter of your query.

3. SMS Support (Limited Availability)

mPokket does not offer a specialised SMS banking service, however, users may receive information on loan approval progress by SMS, Repayment reminders and Due Date Alerts.

Currently, there is no SMS command interface to launch services, but customers should keep their registered phone numbers updated to receive real-time alerts.

4. Chat Support via App or Website

The mPokket mobile app and official website include an in-app chatbot/live chat service. Users can start a chat to get immediate support with:
 

• Loan eligibility
   
• EMI due date
   
• Payment options
   
• Technical glitches
   

If the chatbot is unable to resolve your issue, it will direct you to a human agent during business hours.

5. Social Media Support

mPokket is active on platforms like Twitter (@mpokket) and Facebook (@mpokketapp). You can:
 

• Tag the official handle in a tweet
   
• Send a direct message (DM)
   
• Raise general concerns or feedback
   

Though the timing of responses varies, social media is beneficial for increasing public attention and escalating issues promptly.

MPokket Grievance Redressal Process

mPokket uses a three-tiered grievance redressal method to address consumer complaints in an effective, fair, and punctual way. Whether the problem is with loan repayment, disbursement, technical issues, or account access, mPokket advises consumers to follow this procedure to ensure a successful resolution.

Level 1: Customer Support Team

If customers have any questions or concerns, they should first contact the mPokket customer service employees. This assistance is accessible for a variety of concerns, including loan application issues, repayment difficulties, delayed disbursement, KYC verification issues, and more. For a rapid resolution, please include your registered mobile number, a brief description of the problem, and any screenshots (if applicable).

Level 2: Nodal Officer details

Customers can escalate their issues to mPokket's Nodal Officer if the response offered by the customer service representative is inadequate or if they have not answered within an acceptable time frame.
 

1. Nodal Officer: Mr. Abhishek Mishra.
    
2. Email address: nodalofficer@mpokket.com.
    
3. Response time: Within 5 business days.

When escalating, include the ticket ID or previous communication details as a reference.

Level 3: Banking Ombudsman escalation process

If your issue remains unsolved after 30 days of escalation to the Nodal Officer, you may file a complaint with the Reserve Bank of India's Integrated Ombudsman Scheme.
 

1. Website address: https://cms.rbi.org.in.
    
2. Category: NBFC Loan Complaints
    
3. Supporting Documents: Include any email communication and ticket numbers.

This tiered approach ensures equitable treatment and adherence to the RBI's grievance redressal criteria.

Response timelines as per RBI guidelines

Response Timelines (as per RBI guidelines)
 

1. Initial response: Within 7 working days
    
2. Resolution timeline: Within 30 days of complaint registration.
    

Mpokket encourages customers to follow the escalation matrix to ensure fair and timely resolution.  

Conclusion

Quick support is essential for any financial issue, whether it be fraud, repayment, or loan tracking. Always use proper channels to keep safe and informed. mPokket provides a variety of support channels, including WhatsApp and email. Keep yourself informed, take quick action, and record all of your communications.

 Do visit LoansJagat for additional banking resources and assistance advice.

FAQs on Mpokket Customer Care

Can I modify the repayment date?

Your loan agreement specifies the repayment deadlines. If you need to change your payback date, please contact customer service to explore the options. 

Is there a charge for contacting customer service?

No, there are no fees associated with contacting mPokket's customer service by phone or email. However, standard call fees may apply depending on your telecom carrier.

What is the typical response time for customer service enquiries?

mPokket attempts to react to client enquiries within seven business days.  However, response times may differ based on the seriousness of the problem.

Is it possible to stop my loan repayments?

mPokket does not often give loan repayment pauses.  However, if you are experiencing financial issues, you should contact customer service to explore potential remedies or restructuring possibilities.
 

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LoansJagat Team

‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.