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mPokket, which started in 2016, redefined short-term loans for Indian college students and young professionals. With minimum paperwork, rapid approvals, and a fully digital interface, mPokket has made credit accessible and hassle-free. The main purpose of MPokket was to provide essential financial support to students who need to manage financial emergencies, fees, or unexpected expenses.
Let's take a look at how mPokket's customer service helped in one such case.
Rishi, a recent Bengaluru graduate, had been utilising mPokket for minor personal loans to fund his freelancing income. He discovered ₹1,80,000 in unauthorised repayment deductions from his connected account using UPI. These transactions were neither initiated nor approved by him. Rishi panicked but quickly contacted the mPokket app's help chat and sent an email to their customer service team.
Within hours, the system flagged the transactions, blocked further deductions, and referred the matter to the fraud resolution team.
Moral of the story: Always keep an eye on your transactions and contact customer service if something looks suspicious. When it comes to financial fraud, speed is the most effective defence.
Detailed Mpokket Customer Care Numbers by Service
Read More : State Bank of India Customer Care
a. General Customer Support
As of now, mPokket has not provided an official toll-free or charged customer service number. All official communications are routed through:
Note:- Please be careful of third-party websites claiming to offer mPokket phone support; they may be fake.
Customers might consider contacting Mpokket customer service in the following scenarios:
Note:- To ensure timely and effective help, utilise the appropriate contact method determined by your service provider.
While mPokket mainly provides short-term loans to students and young professionals, the company has begun to explore collaborations that could include credit-line-based offers or co-branded cards. If you've used mPokket to obtain a credit facility, such as a prepaid card, BNPL (Buy Now, Pay Later) card, or app-integrated virtual card, customer support is essential for managing all the related services.
Card Activation: When mPokket or its financial partners issue a credit card, it is normally activated using the app. Follow the on-screen instructions, create a password with 4 digits, and complete your KYC if necessary.
If you experience any technical difficulties during activation, please contact assistance via the app's helpdesk or email at support@mpokket.com.
Billing Disputes and Limit Changes: Within 30 days of the statement date, file a dispute if you see inaccurate billing amounts, interest charges, or penalties that you did not approve. Similarly, if you believe your usage pattern warrants a credit limit review, you can request one through the app dashboard or by email.
mPokket does not currently issue independent cards, however, any future card partnerships will adhere to RBI-mandated safety measures. If your digital card or login has been stolen, immediately submit a "Lost Access" request using the app, request account suspension, and reset your login credentials.
MPokket primarily targets Indian students and young professionals living in India. M Pokket does not offer NRI-specific financial products, it does give support alternatives for NRIs or international users who require assistance with account status, payments, or borrower information.
mPokket currently does not include particular toll-free international helpline numbers for countries such as the United States, the United Arab Emirates, and Canada. NRI consumers can still contact customer care through:
International Email Support: For faster verification, send an email to support@mpokket.com with the subject line "NRI Query." Include all relevant information, such as your registered mobile number, loan ID (if applicable), and query.
To request a callback internationally, fill out the mPokket app form or send an email. Specify your desired time zone and time window for receiving the call.
Although mPokket does not directly issue debit or credit cards, consumers may still face digital risk, such as unauthorised access to their loan account, identity theft, or unlawful transactions.
Although mPokket does not directly issue debit or credit cards, consumers may still face digital risk, such as unauthorised access to their loan account, identity theft, or unlawful transactions.
Step 1: Take immediate action by alerting mPokket.
Send an email to support@mpokket.com or use the in-app chat to report suspicious activities.
Step 2: Freeze Account Temporarily
Request a temporary suspension of disbursement or access, particularly if your login information or registered device have been compromised.
Step 3: Report Fraud to the Local Authorities
File a police report or a cybercrime complaint, and send a copy to mPokket for investigation assistance.
Although mPokket does not issue actual cards for hotlists, users can request a login block or reset to prevent further misuse. If an unauthorised loan is taken out in your name, you must notify them within 72 hours to begin the dispute process and avoid liability.
Also Read : LIC Customer Care Number
Other Ways to Contact MPokket Customer Support
In addition to its basic helpline and email support, mPokket offers various simple routes for consumers to seek assistance, ask questions, and resolve issues. These alternatives are intended to enable speedy access, particularly during peak periods or for non-urgent issues.
1. WhatsApp Support: Easy, Fast, and Accessible
mPokket provides real-time customer help using WhatsApp. This is a helpful option for consumers who prefer chat-based support over phone calls.
Steps to activate:
Benefits: Quick response, minimal waiting time, no need to log into the app.
mPokket responds to customer enquiries via email for issues that are not urgent but may require thorough documentation.
Email is perfect for delivering attachments such as screenshots, transaction receipts, and ID documents, and for clarifying technical difficulties. You should expect a response within 24 to 48 business hours, depending on the volume and subject matter of your query.
The mPokket mobile app and official website include an in-app chatbot/live chat service. Users can start a chat to get immediate support with:
If the chatbot is unable to resolve your issue, it will direct you to a human agent during business hours.
mPokket is active on platforms like Twitter (@mpokket) and Facebook (@mpokketapp). You can:
Though the timing of responses varies, social media is beneficial for increasing public attention and escalating issues promptly.
mPokket uses a three-tiered grievance redressal method to address consumer complaints in an effective, fair, and punctual way. Whether the problem is with loan repayment, disbursement, technical issues, or account access, mPokket advises consumers to follow this procedure to ensure a successful resolution.
Level 1: Customer Support Team
If customers have any questions or concerns, they should first contact the mPokket customer service employees. This assistance is accessible for a variety of concerns, including loan application issues, repayment difficulties, delayed disbursement, KYC verification issues, and more. For a rapid resolution, please include your registered mobile number, a brief description of the problem, and any screenshots (if applicable).
Level 2: Nodal Officer details
Customers can escalate their issues to mPokket's Nodal Officer if the response offered by the customer service representative is inadequate or if they have not answered within an acceptable time frame.
When escalating, include the ticket ID or previous communication details as a reference.
Level 3: Banking Ombudsman escalation process
If your issue remains unsolved after 30 days of escalation to the Nodal Officer, you may file a complaint with the Reserve Bank of India's Integrated Ombudsman Scheme.
This tiered approach ensures equitable treatment and adherence to the RBI's grievance redressal criteria.
Response timelines as per RBI guidelines
Response Timelines (as per RBI guidelines)
Mpokket encourages customers to follow the escalation matrix to ensure fair and timely resolution.
Quick support is essential for any financial issue, whether it be fraud, repayment, or loan tracking. Always use proper channels to keep safe and informed. mPokket provides a variety of support channels, including WhatsApp and email. Keep yourself informed, take quick action, and record all of your communications.
Do visit LoansJagat for additional banking resources and assistance advice.
Can I modify the repayment date?
Your loan agreement specifies the repayment deadlines. If you need to change your payback date, please contact customer service to explore the options.
Is there a charge for contacting customer service?
No, there are no fees associated with contacting mPokket's customer service by phone or email. However, standard call fees may apply depending on your telecom carrier.
What is the typical response time for customer service enquiries?
mPokket attempts to react to client enquiries within seven business days. However, response times may differ based on the seriousness of the problem.
Is it possible to stop my loan repayments?
mPokket does not often give loan repayment pauses. However, if you are experiencing financial issues, you should contact customer service to explore potential remedies or restructuring possibilities.
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