Paytm Customer Care Number — Quick Helpline & Support Guide

Paytm has transformed digital payments in India by enabling smooth UPI transactions, wallet services, and fast banking solutions. It is trusted by millions of people and provides secure and convenient money transfers for everyday requirements. But what happens when a vital payment fails at the worst conceivable time?

Rahul was finalising payments for his sister's wedding, including ₹2,00,000 for the caterer, decorator, and photographer. With visitors expected in hours, he initiated a UPI transfer through Paytm. However, the payment failed repeatedly, displaying "Transaction Declined" despite a sufficient balance.

He worried.

Checked the Paytm Help Centre and found no fast solution.

Tweeted @PaytmCare. He received an automatic reply. Send an SMS to 9665888800, Paytm's escalation number, with the message "FAILED UPI ".

How did they handle it?
 

• Within 30 minutes, Paytm's priority team confirmed the problem (a server-side error).
   
• The transaction that was stuck was manually handled.
   
•  Confirmed completion via phone and SMS.
   

Paytm Customer Care Numbers – Quick Summary Table
 

Detailed Paytm  Customer Care Numbers by Service

a. General Customer Support
 

• Toll-free and chargeable numbers

Unlike traditional banks, Paytm does not provide a universal toll-free number. Customers are instead asked to use the in-app assistance or the official website to voice any complaints. This guarantees that issues are correctly reported and tracked digitally, resulting in speedier resolution. 

But if needed, you can call to the customer care executive by dialling  0120-4456-456
 

• When to use this number
   

1. If you are having problems with your wallet balance, cashback, refunds, payments, KYC, or the login/logout process.
    
2. to settle small conflicts pertaining to merchant transactions, ticket reservations, recharges, and bill payments.
    
3. You should seek assistance from the 24x7 Help section of the Paytm app or website.
    
4. Each query type initiates a predefined workflow to either speak with a support representative or receive automated step-by-step instructions.

b. Paytm  Credit Card Customer Care
 

• Card activation, billing disputes, and limit increase

If you applied for a Paytm co-branded credit card (such as the Paytm SBI Credit Card), you can activate it using the bank's app or website. For disputes about charges, unpaid statements, or to request an increase in your spending limit, contact the issuing bank's customer service directly. Paytm serves as a facilitator, however, redirection to the bank is frequently required.
 

• Lost card reporting and replacement

If your card is lost or stolen, immediately notify the bank's emergency helpline to deactivate the card and get a replacement. You can also block the card using the mobile banking app.  For example, for the Paytm SBI Credit Card, contact the SBI Card customer support.
 

c. Personal Loan & Home Loan Customer Care
 

• Loan application tracking

Paytm collaborates with NBFCs and banks to provide personal loans. Track loan application status. In the Paytm app, you can check the loan application option by going to the "Loans and Credit Cards" section. You can check the status of your application, view disbursement details, and see EMI schedules.
 

• EMI queries & foreclosure requests

For enquiries about the EMI amount, term, due dates, or early loan closure (foreclosure).
 

• Access the EMI calendar and contact assistance through the loan dashboard in the app.
   
• To initiate foreclosure proceedings, contact the lender directly using the information provided in the loan agreement.
   
• Keep your loan reference number accessible when contacting assistance to ensure rapid service.

d. Paytm  NRI Customer Care
 

• International helpline numbers

Paytm does not provide specific international phone numbers for NRIs. The majority of help is offered digitally through the app or email, and any questions should be sent to registered accounts.
 

• Email and callback support

NRIs or users outside India can report issues via:

Email: For most service-related enquiries, you can contact care@paytm.com.

Callback Request: If you are unable to access the app due to location restrictions, submitting a request via email may result in a callback based on your issue and verification status.

e. Emergency Services (Lost/Stolen Card, Fraud Report)
 

• Immediate actions to take

Block your card or account immediately.
 

1. Via Paytm App:
    

• Open the Paytm application.
   
• Go to the "Paytm Payments Bank" section.
   
• Tap "Contact Us - 24x7".
   
• To register your complaint, select the "Report a Fraud" category.
   

2. Via Helpline:

To report an issue and request that your card or account be blocked, call the 24x7 IVR helpdesk at 1800 120 130.

2. Report fraudulent transactions:

Email Support:

Send an email to reportfraud@paytmbank.com with information about the unauthorised transaction, including:
 

• Transaction ID
   
• Date and Time of the Transaction
   
• The amount involved
   
• Description of the issue
   
• This will allow the support team to conduct an investigation and take appropriate action more quickly.

Hotlisting process

Hotlisting is the procedure of blocking your card or account to prevent unauthorised transactions.

Steps:
 

• Report the problem using any of the channels listed above.
   
• Provide the relevant identification data for verification.
   
• Once authenticated, Paytm will temporarily suspend your card or account to prevent further unauthorised use.
   
• When the hotlisting is completed successfully, you will receive a confirmation.

Reactivation:
 

• After addressing the issue, you can reactivate your card or account using the usual channels.
   
• Paytm may request more proof or documents before reactivating your service.

Resolution Timelines
 

• Internal Resolution Time:

Paytm intends to handle reported fraud situations within 30 days. The time it takes for the client to provide required paperwork or information is not included in this timeframe.

Other Ways to Contact Paytm  Customer Support
 

• WhatsApp Banking: Steps to activate and use

Paytm currently does not offer WhatsApp Banking services. Users are recommended to use the Paytm Help Centre or the in-app help.

Email Support: Priority and general queries

For general enquiries, consumers can contact the Paytm Help Centre at paytm.com/care.

Grievance Resolution: If concerns are not resolved, users can escalate by emailing the Grievance Officer at grievance.officer@paytmbank.com.
 

• SMS Banking: Common commands for quick tasks

Paytm doesn't currently offer SMS banking services. Users are urged to conduct all banking transactions using the Paytm app or website.
 

• Chatbot/Live Chat via Paytm website/app

In-App Support: Open the Paytm app, go to the "Help & Support" area, choose the correct issue, and follow the instructions that appear. 

Website Support: For support articles and assistance, visit the Paytm Help Centre.
 

• Social Media: Twitter, Facebook handles
   

1. Twitter: @Paytm
    
2. Facebook: https://www.facebook.com/Paytm/posts/3947240262008182/

Paytm Grievance Redressal Process

Paytm follows a multi-level grievance redressal mechanism as per the Reserve Bank of India (RBI) guidelines. If you're facing an unresolved issue, you can escalate it through the following structured levels:

Level 1: Customer Support (Initial Contact)

How to Reach:
 

• In-App Support: Open the Paytm app, go to the “Help & Support” section, select the relevant issue, and follow the steps shown.
   
• Website Support: Visit the Paytm website and use the support section to submit your query.
   
• Call: Dial Paytm's 24x7 helpline at 0120-4456-456.
   

Expected Response Time: Usually resolved within 7 working days at this level.

Level 2: Grievance Officer Escalation

If you're not satisfied with the resolution at Level 1, escalate the complaint to the Grievance Redressal Officer.

Contact Details
 

• Email: grievanceredressalofficer@paytmbank.com
   
• Mailing Address:
   
• Grievance Officer
  
  Paytm Payments Bank Ltd.
  
  B-121, Sector 5, Noida – 201301
  
  Uttar Pradesh, India
   

What to Include:
 

• Your full name and contact details

   

• Description of the issue
   
• Ticket or reference number from Level 1
   
• Any supporting evidence

Response Timeline: Response expected within 15 working days

Level 3: Nodal Officer Escalation

If your complaint is still unresolved, contact the Nodal Officer directly.

Contact Details:
 

• Email: nodalofficer@paytmbank.com
   
• Phone: +91-120-4809661
   
• Mailing Address:
  
  Principal Nodal Officer
  
  Paytm Payments Bank Ltd.
  
  VJ Towers, A-6, Sector 125, Noida – 201303
  
  Uttar Pradesh, India
  
  Response Timeline: Resolution expected within 30 working days, including previous escalation steps.

Level 4: RBI Banking Ombudsman

If all escalation levels within Paytm fail to resolve the issue satisfactorily, you may file a complaint with the RBI’s Banking Ombudsman.

How to File a Complaint:
 

• Visit the RBI Complaint Management System (CMS) portal.
   
• Select "Non-Banking Financial Company" and then choose "Paytm Payments Bank Ltd."
   
• Submit a detailed complaint with all previous references and evidence.
   

Conclusion

Paytm guarantees prompt and easily accessible assistance for problems relating to digital payments via its helpline, website, and app. There are several service tiers for resolving issues, ranging from fraud reporting to UPI failures. Help is only a few taps away, regardless of whether you're a merchant or an individual. LoansJagat is your go-to source for easy and dependable financial advice across all digital service demands.

FAQs on Paytm  Customer Care
 

What are the working hours of Paytm's grievance redressal team?

The grievance redressal team is available Monday through Friday, 10 a.m. to 7 p.m. (excluding public holidays).

What documentation is required to escalate a complaint to the Nodal Officer?.

You should provide your ticket ID, a full description of the problem, screenshots (if applicable), and documentation of the transaction (such as a transaction ID or bank statement).

How long does Paytm take to address a complaint that has been escalated to the Nodal Officer?

Complaints escalated to the Nodal Officer are normally resolved within 10 working days, as per RBI norms.

What should I keep in mind when contacting the RBI Ombudsman regarding Paytm issues?

You must wait for Paytm's response for the specified time (typically 30 days). If the complaint remains unresolved, include full complaint information, Paytm's answers, and all supporting documentation when filing with the RBI.

Does Paytm provide multilingual customer service?

Yes, Paytm offers customer assistance in many Indian languages other than English to help people in various regions.

How can I check the status of my Paytm grievance?

Once a complaint is submitted, users may track its progress immediately in the app's Help area or receive updates by registered email/SMS communication.