PhonePe Customer Care Number — Quick Help & Support Guide

PhonePe has made digital transactions easy, quick, and dependable. Millions of payments are processed every day, ranging from money transfers to bill payments. Users may encounter difficulties such as payment failures or delays. In such instances, calling the PhonePe Customer Care Number provides prompt assistance and resolution.

Let's try to understand it with an example:

Mr. Mehta transferred ₹2,000 to a friend and ₹5,500 to a supplier via PhonePe. After the transactions, he saw that ₹2,000 was debited twice from his account, leaving him with only ₹8,000 of his original ₹12,000 amount. He was concerned, so he called the PhonePe Customer Care number. The support service validated the issue and told him that the additional ₹2,000 would be returned within 24 hours. Because of its timely assistance, Mr. Mehta's problem was successfully solved.

Phonepe Customer Care Numbers – Quick Summary Table
 

Detailed Phonepe Customer Care Numbers by Service
 

a. General Customer Support
 

When to use this number?

You can use this number if you need any assistance related to the pointers given below:-
 

1. For assistance with general account issues such as transaction failures, refunds, login problems, and payment enquiries.
    
2. For assistance with insurance policies acquired via PhonePe, such as claims or renewals.
    
3. For help with merchant services, such as QR code payments, POS devices, and settlement concerns.
    
4. For technical or settlement concerns with PhonePe's Payment Gateway for Online Businesses.
    

Phonepe Credit Card Customer Care

While PhonePe allows users to access and manage some credit card-related services via partner integrations, the company does not issue credit cards and does not currently provide a dedicated credit card support helpline.

Typical credit card-related difficulties include:
 

1. Card activation
2. Billing disputes
3. Credit limit changes.

Report a lost or stolen card.

Must be addressed directly with the bank or card provider that issued the credit card. PhonePe simply acts as a facilitator for some services and does not provide credit card services directly.

Personal Loan & Home Loan Customer Care

PhonePe users can explore and apply for personal loans via the PhonePe app; however, it is essential to understand that: 

PhonePe does not provide loans directly. It serves as a loan service provider, connecting customers to RBI-registered lending partners. The customer can:
 

1. Track loan applications.
2. Submit EMI-related enquiries.

Submit foreclosure or repayment requests.

Depending on the process of the partner lending institution, payments can be made via the PhonePe app.

PhonePe currently does not offer a distinct customer care number for personal or home loan service. For any specific questions, users should contact the in-app support or go to the Help section for instructions suited to the lending partner linked with their loan.

Phonepe NRI Customer Care
 

• International helpline numbers 
   

Non-resident Indian (NRI) consumers can access and use PhonePe's platform by enrolling with non-Indian mobile numbers linked to their NRE (Non-Resident External) or NRO (Non-Resident Ordinary) bank accounts held with Indian banks.

Official Disclaimer: NRI customers must maintain their Indian NRE/NRO accounts in compliance with Indian rules and keep their KYC details up to date. NRI users' personal and payment-related data will be stored, accessed, and processed in accordance with Indian laws.

Customer Service Options for NRIs:
 

• In-App Help: Submit service requests directly from the PhonePe app.
• Support via Email: Send an email to grievances@phonepe.com for complaints.

Note- PhonePe does not currently provide a distinct international customer service number.  NRIs must use the digital assistance channels for any query.
 

• Indian Helpline numbers

For transaction-related concerns, such as failed payments, pending refunds, or unauthorised charges, contact PhonePe's customer support:

PhonePe Customer Care Numbers:

• 080-68727374
• 022-68727374

These numbers are available 24x7 for assistance.

Note- PhonePe currently does not provide separate international phone numbers. Users outside of India should use the in-app support option or go to the official support website for help.
 

• Email and callback support

For transaction issues, you can use the following support channels:

Email Support:
 

1. For general assistance and enquiries-  support.phonepe.com
    
2. To raise problems that have not been resolved- Grievances@phonepe.com
    

Call Back Support
 

1. Open the PhonePe app
    

 Open the PhonePe app on your smartphone.
 

2. Go to the Help section
    

Tap on the Profile or "?" Icon in the app's right corner.  Scroll down and select Help from the available options.
 

3. Choose Your Issue
    

Browse the list of subjects or use the search bar to find the problem you're having.  Tap on the item that best resolves your issue.
 

4. Select the 'Call Me' option

Scroll down to find the "Call Me" option (this may alternatively be shown as "Request Callback" or "Request a Call").
 

c. Emergency Services (Lost/Stolen Card, Fraud Report)

Immediate Actions To Take:
 

1. Block your card immediately:
    

If your bank card (connected to PhonePe) is lost or stolen, contact your bank immediately to block it. Most banks provide 24 hour customer service for such instances.

If you are unable to contact the bank quickly, you can report it using the PhonePe app.
 

• Report Fraud through PhonePe:
   
  • Open the PhonePe application.
     
  • Navigate to Help > Transactional Issues or Security Concerns.
     
  • Choose the appropriate option to report fraudulent transactions.
     
  • You may be requested to submit information such as the transaction number, amount, and a description of the issue.
     
  • In-App Chat: Use the in-app chat feature to communicate with a PhonePe professional about the fraudulent or unauthorised transaction.
     

2. Contact PhonePe Support.

If you detect fraud on your PhonePe account, contact Customer Care immediately at 080-68727374 or 022-68727374. This is available 24/7.

Alternatively, you can contact PhonePe's fraud or grievance department at grievances@phonepe.com or use the in-app support for immediate assistance.

Hotlisting Process:

Hotlisting is the process of blocking your PhonePe account to prevent unauthorised transactions.

1. Report the issue:

If you suspect fraud or have lost access to your account, reach out to PhonePe support immediately, as mentioned above. You can seek hotlisting from their customer service team.

2. Verify your identity.

The PhonePe support team will validate your identification to guarantee that your request is legitimate. Prepare your account details (email, phone number, and recent transactions) for verification.

3. Temporary Account Suspension:

Once your request is confirmed, PhonePe will temporarily suspend your account to prevent unauthorised access or additional transactions. During this time, your transactions will be prohibited.

4. Reactivation/Recovery:

After your account is hotlisted, the PhonePe team will guide you through the account recovery process. They may seek a KYC update or identification verification to guarantee that your account is properly restored.

Other Ways to Contact Phonepe Customer Support
 

1. Email Support
    

• General Queries: For help with general concerns, visit the PhonePe support website at support.phonepe.com. ​
   
• Grievance Redressal: If your issue has not been dealt with send an email to grievances@phonepe.com.

2. Chatbot/Live Chat via PhonePe App with In-App Support. 

Open the PhonePe app, go to the 'Help' subject matter, and then select the appropriate topic. The app provides guided assistance and, in certain circumstances, the option to chat with support or request a call back.

3. Social Media Support Twitter: 
    

Reach out to PhonePe's official Twitter handles:

• @PhonePe
   
• @PhonePeSupport ​

Facebook: Connect with their official Facebook page: OfficialPhonePe. ​

Phonepe Grievance Redressal Process

If you have an issue with PhonePe that fails to be resolved quickly, PhonePe offers a three-level grievance redressal process in accordance with RBI guidelines:

Level 1: Customer Care (Initial Support).

Begin by registering your problem with PhonePe's normal customer service.

How To Reach:
 

• Call: 080-68727374 or 022-68727374 (24/7).
   

In-App: Open the PhonePe app, then select Help. Select the applicable issue. Follow the prompts.

• Website: support.phonepe.com.

Expect PhonePe to reply to your complaint via in-app help or phone/email. The majority of difficulties are resolved at this stage.

Level 2: Nodal Officer Escalation.

If you are not happy with the response at Level 1, you can escalate the issue to the Nodal Officer.
 

• Level 3: Banking Ombudsman escalation process

If your problem is not resolved within the time frame stated, or if the resolution is unsatisfactory, you may contact the Banking Ombudsman under the RBI's Consumer Education and Protection guidelines.
 

• How to file a complaint:
   
  • Visit the RBI CMS Portal at https://cms.rbi.org.in.
     
  • Select "Non-Banking Financial Company" and select PhonePe from the list
     
  • Submit a complaint with detailed details and documentation.
     
• Response timelines as per RBI guidelines
   

Conclusion

PhonePe offers 24/7 customer service to guarantee safe and easy online transactions. Users can get quick assistance via the app, helpline numbers, or email support for any issue pertaining to their account, refund, or unsuccessful payment. There is also a formal grievance redressal procedure for unsolved issues. Use official channels at all times for a quicker resolution. LoansJagat is dedicated to providing users with trustworthy, comprehensible information for all of their digital and financial service requirements.

FAQs on Phonepe Customer Care
 

What are the working hours of PhonePe's grievance redressal team?

The grievance redressal team is available Monday through Friday, 10 a.m. to 7 p.m. (excluding public holidays).

What documentation is required to escalate a complaint to the Nodal Officer?

You should provide your ticket ID, a full description of the problem, screenshots (if applicable), and documentation of the transaction (such as a transaction ID or bank statement).

How long does PhonePe take to address a complaint that has been escalated to the Nodal Officer?

Complaints escalated to the Nodal Officer are normally resolved within 10 working days, as per RBI norms.

What should I keep in mind when contacting the RBI Ombudsman regarding PhonePe issues?

You must wait for PhonePe's response for the specified time (typically 30 days). If the complaint remains unresolved, include full complaint information, PhonePe's answers, and all supporting documentation when filing with the RBI.

Does PhonePe provide multilingual customer service?

Yes, PhonePe offers customer assistance in many Indian languages other than English to help people in various regions.

How can I check the status of my PhonePe grievance?

Once a complaint is submitted, users may track its progress immediately in the app's Help area or receive updates by registered email/SMS communication.
 

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‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.