Union Bank Customer Care Number — Complete Support Guide

Sam's father lives in Kanpur and, like many others, is unaware of how easily online scams can happen. One afternoon, he received a WhatsApp message from an unknown number. It had a few random photos and a friendly-looking message. He snapped and downloaded the images as was his practice.

Scam Transaction Timeline
 

That single click was all it took.

Within minutes, his Union Bank account balance began to disappear in three consecutive transactions.

In a panic, his father called Sam. Sam reacted fast, and he called Union Bank's customer service number: 1800 22 2244. He asked the bank to highlight the fraudulent behaviour and to freeze his account immediately. He was also given instructions by the agent on how to file a cyber complaint.

“Scams may happen with anyone, especially when you're least expecting it.”

“Do not wait to be the next victim”.

Additionally, understanding what to do next is crucial if you do get up in this trap.

Read this blog to find out how to respond, who to contact, and how Union Bank's customer service can help you take control before it's too late.

Union Bank Customer Care Numbers – Quick Summary Table
 

Detailed Union Bank Customer Care Numbers by Service

a. General Customer Support

When your money’s involved, even the smallest hiccup might feel like a full-blown emergency.  Whether it's a suspicious transaction, a stalled UPI payment, or just forgetting your card PIN when you need it the most, Union Bank's customer care is here to help.

Even if it's 2 AM and you're in complete panic mode, they are the ones who will help you resolve your banking issue; they are more than just a contact centre. With specialised helplines, WhatsApp assistance, and even services for customers living abroad, Union Bank ensures that help is always just a call or message away.

Toll-Free Union Bank Customer Care Numbers (Available 24x7)

Union Bank offers a dedicated toll-free number to ensure that customers can access help anytime and from anywhere in India:
 

• 1800 22 2244

This number can be dialled from any mobile phone or landline across India without incurring any charges. Whether it’s a weekday or a public holiday, these lines are open 24x7, ensuring uninterrupted support.

When Should You Use These Numbers?

Not every banking issue requires an expert immediately. In most circumstances, a quick call to Union Bank's general customer service number can resolve issues faster than you expect.  Whether it's a loss of password or a card that won't swipe at the ATM, these helplines are designed to meet a variety of customer needs.

Here's a short look at situations where you might pick up the phone to dial the customer care:
 

• You've observed something strange on your account and want a short update.
   
• Your card became stuck in an ATM, or a transaction did not go through.
   
• You're applying for a loan and have some questions before proceeding.
   
• You need help with Union Mobile, NetBanking, or UPI, but don't know where to begin.
   
• Service Status Updates: To follow up on previously reported complaints or service requests.
   
• Product Information: If you want to learn more about Union Bank's new services, fixed deposits, recurring deposits, and insurance solutions.

Even if you're not sure which department you need, the general support personnel can assist you quickly or direct you to the appropriate specialised support channel.

b. Union Bank Credit Card Customer Care

• 040 - 2468 3210.

These numbers are available 24x7, including weekends and holidays. You can dial this number for assistance with your existing card or to get information on a new credit card application.

Card Activation, Billing Disputes & Limit Management.

When you receive your new Union Bank credit card, it must be activated before usage. You may activate your card fast by calling the customer service phone number, using the mobile app, or visiting the website.

Customer service will help you with billing problems, such as when you are charged for a transaction you did not authorise or when a merchant charges you twice. You may be requested to complete a dispute form, after which your case will be investigated.

Customers can also request a credit limit increase, whether temporary or permanent, by calling the helpline or submitting an online request. Eligibility is determined by usage history, payment behaviour, and overall credit profile.

If your credit card is lost or stolen, you have to report it to Union Bank as soon as once to avoid misuse. The helpline team will immediately block the card and begin the replacement process. The new card is normally delivered within 7 working days.

In an emergency, send an SMS from your registered mobile number to 09223008486 with the code BLOCK XXXX (last 4 digits of your card).

c. Personal Loan & Home Loan Customer Care

Union Bank is committed to offering seamless and customer-friendly support for all of your loan-related requirements. Whether you're applying for a personal loan or a home loan, they have a dedicated customer service staff available to help you every step of the way.

Loan Application Tracking

Have you applied for a loan and are eager to know the status of your application?

Simply log in to Union Mobile or the bank's website using your credentials.

Go to the 'Loans' to get real-time status updates on your application.

If you prefer speaking to a person? Their 24-hour helpline is just a call away.

No guesswork, no lengthy wait times, just real-time information at any time.

EMI Queries:
 

Do you have any queries concerning your EMI schedule, payment dates, or interest rates? The customer service representatives are well-equipped to provide thorough information about your EMI structure, payment methods, and how to set up automatic debit alternatives. You can also request to get EMI statements via email or SMS.

Foreclosure Requests- “Want to Close Your Loan Early? No Problem”

Union Bank provides a hassle-free foreclosure process. Contact their customer service representatives to learn more about the required documents, outstanding debt, and any applicable charges. The procedure is made in such a way that it's as quick and transparent as possible for your convenience.

• For any queries, call their toll-free number 1800 22 2244 or visit your nearest Union Bank branch.

d. Union Bank NRI Customer Care

The particular banking requirements of its Non-Resident Indian (NRI) clients are recognised by Union Bank. To guarantee a smooth and pleasant banking experience, Union Bank provides dedicated NRI customer care services through several channels and time zones.

International Helpline Numbers
You can contact this number +918061817110 for any international queries, this is a dedicated number for NRIs. You can also avail of a call back facility by dialling +918484848458.

Email Support
NRI customers can contact us via email at customercare@unionbankng.com for immediate help. Whether it's a query concerning NRE/NRO accounts, transfer services, or fixed deposits, the team provides quick and tailored solutions.

Callback Support
Do you prefer to talk at a convenient time? Union Bank offers a callback service; simply submit a request through the official Union Bank NRI Services website. Representatives will contact you based on your desired time zone.

e. Emergency Services (Lost/Stolen Card, Fraud Report)

Union Bank prioritises your financial security. In case of a lost or stolen debit/credit card or suspected fraud, immediate action is crucial to prevent unauthorised transactions. Union Bank provides 24/7 emergency support to help you secure your accounts quickly.

Immediate Actions to Take

If your card is lost, stolen, or you notice any suspicious activity, take immediate action. To report an issue, call Union Bank's 24-hour helpline at 1800 22 2244 (toll-free). You can also utilise Union Mobile or internet banking to block the card immediately.

Hotlisting Process

Hotlisting (blocking) your card prevents it from being used for future transactions. You can hotlist your card via several channels:

• SMS: Send BLOCK XXXX (the card's last 4 digits) to 09223008486 from your registered mobile number.
   
• Union Mobile/Internet Banking: Navigate to the ‘Cards’ section, select the card, and choose ‘Block’ or ‘Hotlist’.
   
• Customer Care: To start hotlisting, give your card and account information to the executive.

Fraud Reporting
Notify the bank right away if you have been the victim of fraud. Union Bank will examine the situation and take the appropriate steps to protect your account. A police report may also be required in some situations. 

Other Ways to Contact Union Bank Customer Support
 

• WhatsApp Banking: Steps to activate and use
   

Activation Steps:
 

• Save Union Bank's official WhatsApp number 9666606060.
   
• To start the chat, send "Hi" or "Start".
   
• Follow instructions to register and link your accounts.
   
• Balance checks, transaction alerts, and quick help are all possible uses.
   
• Email Support: Priority and general queries
   
  • Priority Queries: Complaints and Fraud Alerts - Use the priority email address (for example, prioritysupport@unionbankng.com).
     
  • General enquiries:  Account enquiries should be directed to the general support email address (for example, customercare@unionbankng.com).
     
• SMS Banking: Standard commands for short procedures.
   
• Use simple SMS commands from your registered mobile number.
   
• Send BAL 09223008486 to check the balance
   
• Send basic SMS commands from your registered phone number.
   
• (Note: SMS charges may apply)
   
• Chatbot/Live Chat via the Union Bank website/app
   
• Visit https://www.unionbankofindia.co.in/en/home or open the Vyom
   
• Use Union Bank’s virtual assistant for instant help with balance checks, service requests, and general queries.
   
• Social Media: Twitter, Facebook handles
   
• Twitter:
   
  • Union Bank’s official handle is @unionbank.You can tweet your question or send a direct message. Union Bank's social media team frequently examines this account and typically responds during business hours. Include your ticket number (if it has already been raised) to get help faster and avoid disclosing sensitive information publicly.
     
• Facebook:
   
  • Visit and follow https://www.facebook.com/UnionBankOfIndia/.  You can exchange messages through Facebook Messenger, leave general comments on posts, and receive notifications about new services, alerts, and customer notices.

Union Bank Grievance Redressal Process

Union Bank is committed to resolving customer complaints quickly and fairly. To ensure that every complaint is addressed, Union Bank has a structured, multi-level grievance redressal procedure that adheres to Reserve Bank of India (RBI) norms.

Level 1: Customer Care

Customers should first contact Union Bank's 24x7 Customer Care for any banking-related concerns, including account transactions, ATM malfunctions, loan servicing, or digital banking problems.
 

• Toll-free numbers: 1800 22 2244
   
• Email: customercare@unionbankofindia.com
   
• You can also file complaints on the Union Bank website or through the VYOM. Most complaints are resolved at this point.
   

Level 2: Nodal Officer (If not resolved at Level 1)

If you have a problem with the response or your issue has not been managed within the stipulated time frame, you may escalate the matter to the Union Bank Nodal Officer in your region. Nodal officers' contact information, including names, emails, and phone numbers, may be found on the "Customer Care" section of Union Bank's official website.

Level 3: Banking Ombudsman (Final Escalation)

If the complaint is not resolved within 30 days, customers may contact the Banking Ombudsman, an RBI-appointed organisation. You can file a complaint online through the CMS interface. (https://cms.rbi.org.in).

Response Timelines (as per RBI guidelines)
 

• Initial response: Within 7 working days
   
• Resolution timeline: Within 30 days of complaint registration.

Union Bank encourages customers to follow the escalation matrix to ensure fair and timely resolution. 

Conclusion

Union Bank offers 24x7 customer service for accounts, credit cards, loans, and digital banking. Visit LoansJagat to quickly compare Union Bank loans to those offered by other lenders and select the best choice for your needs.

FAQs on Union Bank Customer Care

Does Union Bank provide multilingual customer support?
Yes, Union Bank offers customer support in many Indian languages to accommodate people from various regions. When calling the helpline, consumers can choose their chosen language from an IVR menu.

Can customer service help you upgrade your Union Bank wallet to a full savings account?

Yes. Customer service representatives will explain you the process of completing KYC to upgrade your wallet to a savings account. They can also schedule doorstep verification with Union Bank representative, if available.
 

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About the Author

LoansJagat Team

‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.