LIC Customer Care Number — Complete Helpline & Assistance Guide

Whether you are seeking assistance with your insurance policy, credit card, loans, or reporting an emergency like a lost card, Life Insurance Corporation or LIC provides various customer care channels for your convenience.

For instance, consider Rahul, who recently realised he missed his ₹12,000 LIC premium payment. With a simple call to the LIC customer care number, 022 6827 6827, Rahul quickly got the details, cleared his payment, and avoided late fees. LIC's customer care services make managing your insurance and financial needs a breeze, whether it's a missed payment, a loan inquiry, or a lost card. 

This guide will walk you through the LIC customer care numbers for different services and also explore other methods of contacting customer support.

1. LIC Customer Care Numbers – Quick Summary Table
 

2. Detailed LIC Customer Care Numbers by Service

a. General Customer Support

LIC’s customer care service is available for general queries, policy information, and other services.

• Customer Care Number: 022 6827 6827 (Toll-Free)
   
  • Available 24/7 for all general inquiries, including policy details, premium payments, and claim status.
     

When to Use This Number: For any inquiries related to your LIC policy, payments, claims, or general questions about LIC products, this number is your first point of contact.

Example:
Ravi recently wanted to check if his LIC policy premium was paid on time. His annual premium was ₹24,000, which means he should have paid ₹2,000 every month. However, when Ravi added up his bank payments, he found he had only paid ₹16,000 so far; ₹8,000 was missing!

Unsure about what went wrong, Ravi simply dialled 022 6827 6827; LIC’s 24/7 customer care number for general queries. In just a few minutes, the representative explained that two months' payments hadn't gone through due to a banking error.

Thanks to the quick support, Ravi easily cleared the pending ₹4,000 (₹2,000 × 2 months) and updated his records; no paperwork or stress needed!

b. LIC Credit Card Customer Care

If you have a LIC credit card or need assistance related to billing, card issues, or other services, you can reach out to the dedicated credit card customer care team.

• Customer Care Number: 1800 419 0064
   
  • Available from 9:00 AM to 6:00 PM on working days.
     

Common Services Provided:
 

• Card Activation: Get assistance with activating your LIC credit card.
   
• Billing Disputes: Resolve any discrepancies in your credit card billing.
   
• Limit Increase: Request an increase in your credit card limit.
   
• Lost Card Reporting: Report lost or stolen cards using this number or the general toll-free number.

Example:

Priya recently received her LIC credit card bill and was surprised to see a charge of ₹13,000, even though she usually spends only ₹10,000 a month. A quick check revealed a duplicate charge of ₹3,000 from a restaurant she had visited last weekend.

Worried about the extra charge, Priya dialled 1800 419 0064; the LIC credit card customer care number is available from 9:00 AM to 6:00 PM on working days. Within minutes, a helpful representative verified the billing error and assured her that the extra ₹3,000 would be reversed.

Thanks to the quick action, Priya’s corrected bill was back to ₹10,000; no stress, no paperwork, and full clarity restored!

c. LIC Personal Loan Customer Care

For all queries related to personal loans or home loans, LIC provides specialised customer care.

• Customer Care Number: 022 6827 6827
   
  • Available from 9:00 AM to 7:00 PM on working days.
     

Key Services:
 

• Loan Application Tracking: Track the progress of your loan application.
   
• EMI Queries: Inquire about your loan EMI, balance, or payment schedules.
   
• Foreclosure Requests: Request early repayment or foreclosure of your loan.
   

Example:

Arjun recently applied for a personal loan of ₹5,00,000 from LIC and wanted to check the status. His loan was supposed to be approved within seven working days, but after a week, he had not received any updates.

To find out more, Arjun called 022 6827 6827; the LIC personal loan customer care number is available from 9:00 AM to 7:00 PM on working days. Within minutes, the representative informed him that his application was approved and his EMI would be ₹10,500 per month for five years.

Relieved and happy, Arjun got all the information he needed; no waiting in queues, no confusion, and complete peace of mind!

d. LIC NRI Customer Care

Currently, LIC does not have a direct NRI customer care number available, but you can still contact their general customer care team for assistance.
 

• Customer Care Number: 022 6827 6827 (For NRI-related inquiries, use this number during working hours for guidance on insurance policies, premium payments, and claims.).
   

Example:

Neha, an NRI based in Dubai, wanted to check if her LIC policy in India was still active. She had been paying ₹25,000 annually but missed last year’s payment and was unsure about the penalty.

She called 022 6827 6827, LIC’s general customer care number, during Indian working hours. The representative confirmed her policy had lapsed and explained that to revive it, she needed to pay ₹25,000 for the missed premium plus a late fee of ₹1,250, totalling ₹26,250.

Thanks to the quick guidance, Neha paid the amount online and reactivated her policy without having to visit a branch; it was easy, even from overseas!

e. Emergency Services (Lost/Stolen Card, Fraud Report)

In case of emergencies, such as a lost or stolen card, you must act immediately to prevent any unauthorised usage.

• Lost or Stolen Card Reporting:
   
  • Customer Care Number: 022 6827 6827 (Available 24/7)
     

Immediate Actions:
 

• Lost Card Reporting: Contact the customer care number to report a lost or stolen card and block it immediately to prevent fraud.
   
• Fraud Reporting: If you suspect fraudulent transactions, report them immediately using the same customer care number to ensure swift resolution.
   
• Hotlisting Process: After reporting the loss or theft, LIC will block the card and issue a new one.
   

Example:

Ramesh was out shopping when he realised his LIC credit card was missing. Within minutes, he checked his messages and saw two transactions of ₹4,000 each that he did not make, a total of ₹8,000 lost to fraud!

Without wasting time, Ramesh called 022 6827 6827, LIC’s 24/7 customer care number, to report his card as stolen. The support team immediately blocked the card and began the hotlisting process to prevent further misuse.

Ramesh was issued a new card within days, and the fraudulent ₹8,000 was under review for recovery; quick action that saved him from a major headache!

3. Other Ways to Contact LIC Customer Support

In addition to the customer care numbers, LIC offers several alternative methods to contact customer support.

WhatsApp Banking

For a more modern and convenient way to interact with LIC, you can use WhatsApp Banking.

• Number: 8976862090
   
• Steps to Activate:
   
  1. Save the WhatsApp number in your phone contacts.
      
  2. Send a "Hi" message on WhatsApp.
      
  3. Follow the prompts to activate services like premium payments, loan tracking, or other common queries.
      

Example:

Sneha was juggling meetings and forgot to check the due date for her LIC policy premium of ₹18,000. Worried she might miss the payment, she saved 8976862090, LIC’s WhatsApp Banking number, on her phone.

She sent a quick “Hi” on WhatsApp, followed the prompts, and in seconds, saw that her premium was due in three days. She paid the ₹18,000 directly through the link provided.

No phone calls, no waiting; just a few taps and her policy stayed active, all during her coffee break!

Email Support

You can also contact LIC via email for more detailed inquiries.

• Email Support Address: support@licindia.com
   
  • Use email for general inquiries, detailed assistance on claims, policies, or technical issues related to your account.
     

Example:

Manoj needed help understanding the maturity amount of his LIC policy. He had paid ₹15,000 every year for 15 years, a total of ₹2,25,000, and wanted to confirm the final payout.

Instead of calling, Manoj wrote to support@licindia.com with his policy number and question. Within 48 hours, he received a detailed reply confirming his expected maturity value as ₹3,75,000.

Clear, written assurance; no confusion, no follow-ups. Just one email and his doubts were sorted!

SMS Banking

LIC provides SMS services for quick and easy tasks without needing internet access. You can send SMS to 9222492224 or 56767877.

• Common SMS Commands:
   
  • PREM: To know your premium amount.
     
  • EMI: I am inquiring about your loan EMI.
     
  • CLAIM: To check the status of your claim.
     

Grievance Redressal via SMS:
 

• To file a grievance or complaint, SMS LICHELP to 9222492224.

Example:

Kavita was reviewing her LIC loan and realised her EMI of ₹7,500 hadn’t been deducted from her account. To get more details without using the internet, she sent "EMI" to the LIC SMS banking number, 9222492224 or 56767877.

Within moments, she received a reply confirming that her payment had been delayed and she needed to pay the pending ₹7,500.

When Kavita also noticed a minor error in her claim status, she quickly sent "LICHELP [policy number]" to 9222492224 to file a grievance. Within two days, LIC resolved the issue and confirmed the status update.

Fast, simple, and all done by SMS!

Chatbot/Live Chat via LIC Website/App

LIC offers a chatbot integrated into their website and mobile app for quick assistance.

• The chatbot can help with policy-related inquiries, premium payments, claim status, and much more. For more complex queries, you will be directed to customer support agents.

Example:

Ananya wanted to check the status of her LIC claim for ₹50,000, but she did not want to wait on a call. She opened the LIC mobile app and clicked on the chatbot feature.

The chatbot instantly provided the claim status, confirming that ₹50,000 had been approved and was being processed. Ananya then asked about her next premium payment of ₹10,000, and the chatbot directed her to make the payment directly through the app.

When Ananya had a more specific question, the chatbot quickly transferred her to a customer support agent, who provided additional details. No wait, no stress; just quick, efficient service right at her fingertips!

Social Media: Twitter, Facebook Handles

LIC is also active on social media platforms where you can reach out for support.
 

• Twitter: @LICIndiaForever
   
• Facebook: LIC India Official Page
   

These platforms are useful for receiving updates, general inquiries, and feedback about LIC services.

Example:

Arjun had a quick question about his LIC policy premium of ₹18,000 and didn’t want to wait on a call. He decided to reach out through LIC’s Twitter handle, @LICIndiaForever, and tweeted his inquiry.

Within a few hours, LIC’s social media team replied with the information he needed and directed him to the appropriate link to make his payment. Arjun made the payment of ₹18,000 without any hassle, all thanks to the speedy support he received on Twitter.

Quick, easy, and all done in a tweet!

4. LIC Grievance Redressal Process

LIC follows a clear grievance redressal process to ensure that customer complaints are handled effectively and promptly.

Level 1: Customer Care

For any complaints or issues, the first step is to reach out to the customer care team.
 

• Contact them via 022 6827 6827 for assistance. You can also reach out to the team via SMS through their special Grievance Redressal cell. 
   
• They will address your issue and provide a resolution within 10 working days.
   

Level 2: Nodal Officer Details

If you’re not satisfied with the resolution from the customer care team, you can escalate your issue to the Nodal Officer.

• You can obtain the Nodal Officer’s contact details from the LIC website or by contacting customer support.
   

Level 3: Banking Ombudsman Escalation Process

If your grievance is still unresolved, you can escalate the matter to the Banking Ombudsman.
 

• The Ombudsman is an independent body that can assist in resolving disputes between you and LIC.
   
• The escalation process to the Banking Ombudsman is available after 30 working days from the original complaint.
   

Response Timelines: LIC follows the guidelines set by the RBI, which stipulates a 30-day timeline for resolving customer complaints from the time the complaint is lodged.

Example:

Priya noticed an error in her LIC claim of ₹40,000 after waiting for over 15 working days. Unsatisfied with the delay, she first reached out to LIC’s customer care at 022 6827 6827, explaining her issue.

Within seven working days, the customer care team provided a resolution; they identified a clerical mistake and immediately processed her claim. But Priya felt the process could have been faster. So, she escalated her complaint to the Nodal Officer.

After receiving no further resolution, Priya took the matter to the Banking Ombudsman, as per LIC’s grievance procedure, after waiting 30 working days. Within 15 more days, the Ombudsman facilitated a quicker settlement of her ₹40,000 claim.

Thanks to LIC’s clear grievance redressal process, Priya’s issue was resolved step-by-step, ensuring she got the support she needed!

Conclusion

In conclusion, LIC offers a variety of ways to contact customer care, whether through toll-free numbers, email, WhatsApp, or social media. By utilising these resources, LIC customers can easily resolve their issues, report emergencies, or get assistance with their policies. The grievance redressal process ensures that your concerns are addressed in a timely and effective manner, reflecting LIC's commitment to customer satisfaction.

FAQS on LIC Customer Care

1. What are the toll-free customer care numbers for LIC?

The toll-free customer care number for general inquiries is 022 6827 6827, available 24/7.

2. How can I report a lost LIC credit card?

Call 1800 419 0064 during working hours or 022 6827 6827 for emergency reporting 24/7.

3. What should I do if I face issues with my loan repayment?

For loan-related queries, call 022 6827 6827 for assistance with EMI, loan status, or foreclosure.

4. How can I contact LIC for NRI services?

Currently, LIC does not have a dedicated NRI customer care number, but you can contact the general customer care number 022 6827 6827 for assistance.

5. How can I use WhatsApp for LIC services?

Save the WhatsApp number 8976862090 in your contacts and send a "Hi" message to activate services like premium payments, loan tracking, and more.
 

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LoansJagat Team

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