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Contributor‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.
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One relaxing afternoon, Suraj received a WhatsApp message:
"Earn ₹150 just by liking YouTube videos!"
Doesn't that sound too easy? But, ₹150 per like? Tempting!
He tried it. After liking 3 videos, Suraj received ₹450 in his account.
He wanted to earn more, and this urge led him into this trap.
So far, so good. But then, the "agent" sent him to a Telegram group for the "next level" tasks.
They assured Suraj that he would receive twice his money if he deposited ₹2,000 to "unlock" the following round. After making the payment, they introduced a twist: to "complete the process" and "get his ₹6,450," he now needed to pay an additional ₹3,000.
That's when something clicked. It was a fraud.
Within minutes, Suraj dialled Axis Bank Customer Care: 1800 209 5577
Here’s how the whole thing played out:
Read More : Axis Bank Salary Account
Scam Payment Breakdown
Suraj may have lost ₹2,000 initially, but thanks to Axis Bank’s prompt support, he had a real shot at getting it back and, most importantly, stopping him from any further damage. Up next in this blog: We’ll walk you through what you can do if you ever face a scam step-by-step with real Axis Bank support tools, contacts, and tips.
When your money’s involved, even the smallest hiccup might feel like a full-blown emergency. Whether it's a suspicious transaction, a stalled UPI payment, or just forgetting your card PIN when you need it the most, Axis Bank's customer care is here to help.
Even if it's 2 AM and you're in complete panic mode, they are the ones who will help you resolve your banking issue; they are more than just a contact centre. With specialised helplines, WhatsApp assistance, and even services for customers living abroad, Axis Bank ensures that help is always just a call or message away.
Also Read : Axis Bank Customer ID
Toll-Free Axis Bank Customer Care Numbers (Available 24x7)
Axis Bank offers a dedicated toll-free number to ensure that customers can access help anytime and from anywhere in India:
This number can be dialled from any mobile phone or landline across India without incurring any charges. Whether it’s a weekday or a public holiday, these lines are open 24x7, ensuring uninterrupted support.
Not every banking issue requires an expert immediately. In most circumstances, a quick call to Axis Bank's general customer service number can resolve issues faster than you expect. Whether it's a loss of password or a card that won't swipe at the ATM, these helplines are designed to meet a variety of customer needs.
Here's a short look at situations where you might pick up the phone to dial the customer care:
Even if you're not sure which department you need, the general support personnel can assist you quickly or direct you to the appropriate specialised support channel.
These numbers are available 24x7, including weekends and holidays. You can dial this number for assistance with your existing card or to get information on a new credit card application.
When you receive your new Axis Bank credit card, it must be activated before usage. You may activate your card fast by calling the customer service phone number, using the mobile app, or visiting the website.
Customer service will help you with billing problems, such as when you are charged for a transaction you did not authorise or when a merchant charges you twice. You may be requested to complete a dispute form, after which your case will be investigated.
Customers can also request a credit limit increase, whether temporary or permanent, by calling the helpline or submitting an online request. Eligibility is determined by usage history, payment behaviour, and overall credit profile.
If your credit card is lost or stolen, you have to report it to Axis Bank as soon as once to avoid misuse. The helpline team will immediately block the card and begin the replacement process. The new card is normally delivered within 7 working days.
In an emergency, send an SMS from your registered mobile number to 5676782 with the code BLOCK XXXX (last 4 digits of your card).
Axis Bank is committed to offering seamless and customer-friendly support for all of your loan-related requirements. Whether you're applying for a personal loan or a home loan, they have a dedicated customer service staff available to help you every step of the way.
Loan Application Tracking
Have you applied for a loan and are eager to know the status of your application?
Simply log in to Axis Mobile or the bank's website using your credentials.
Go to the 'Loans' to get real-time status updates on your application.
If you prefer speaking to a person? Their 24-hour helpline is just a call away.
No guesswork, no lengthy wait times, just real-time information at any time.
EMI Queries:
Do you have any queries concerning your EMI schedule, payment dates, or interest rates? The customer service representatives are well-equipped to provide thorough information about your EMI structure, payment methods, and how to set up automatic debit alternatives. You can also request to get EMI statements via email or SMS.
Foreclosure Requests- “Want to Close Your Loan Early? No Problem”
Axis Bank provides a hassle-free foreclosure process. Contact their customer service representatives to learn more about the required documents, outstanding debt, and any applicable charges. The procedure is made in such a way that it's as quick and transparent as possible for your convenience.
For any queries, call their toll-free number 1800 209 5577 or 1800 103 5577 or visit your nearest Axis Bank branch.
The particular banking requirements of its Non-Resident Indian (NRI) clients are recognised by Axis Bank. To guarantee a smooth and pleasant banking experience, Axis Bank provides dedicated NRI customer care services through several channels and time zones.
International Helpline Numbers
Axis Bank provides special helpline lines for NRIS in important countries such as the United States, the United Kingdom, Canada, Australia, the United Arab Emirates, etc. These toll-free or local numbers connect you with NRI banking specialists who can help with account enquiries, fund transfers, internet banking concerns, and more. For nations that are not listed, can contact the global helpline: 1800 209 5577 (charges apply).
Below is the list of other international numbers:
Email Support
NRI customers can contact us via email at nri@Axis.co.in for immediate help. Whether it's a query concerning NRE/NRO accounts, transfer services, or fixed deposits, the team provides quick and tailored solutions.
Callback Support
Do you prefer to talk at a convenient time? Axis Bank offers a callback service; simply submit a request through the official Axis Bank NRI Services website. Representatives will contact you based on your desired time zone.
Axis Bank prioritises your financial security. In case of a lost or stolen debit/credit card or suspected fraud, immediate action is crucial to prevent unauthorised transactions. Axis Bank provides 24/7 emergency support to help you secure your accounts quickly.
Immediate Actions to Take
If your card is lost, stolen, or you notice any suspicious activity, take immediate action. To report an issue, call Axis Bank's 24-hour helpline at 1800 209 5577 or 1800 103 5577 (toll-free). You can also utilise Axis Mobile or internet banking to block the card immediately.
Hotlisting Process
Hotlisting (blocking) your card prevents it from being used for future transactions. You can hotlist your card via several channels:
Fraud Reporting
Notify the bank right away if you have been the victim of fraud. Axis Bank will examine the situation and take the appropriate steps to protect your account. A police report may also be required in some situations.
Other Ways to Contact the Axis Bank Customer Support
Axis Bank is committed to resolving customer complaints quickly and fairly. To ensure that every complaint is addressed, Axis Bank has a structured, multi-level grievance redressal procedure that adheres to Reserve Bank of India (RBI) norms.
Level 1: Customer Care
Customers should first contact Axis Bank's 24x7 Customer Care for any banking-related concerns, including account transactions, ATM malfunctions, loan servicing, or digital banking problems.
Level 2: Nodal Officer (If not resolved at Level 1)
If you have a problem with the response or your issue has not been managed within the stipulated time frame, you may escalate the matter to the Axis Bank Nodal Officer in your region. Nodal officers' contact information, including names, emails, and phone numbers, may be found on the "Customer Care" section of Axis Bank's official website.
Level 3: Banking Ombudsman (Final Escalation)
If you do not receive a resolution within 30 days of filing your complaint, you have the right to contact the Banking Ombudsman, a quasi-judicial entity established by the Reserve Bank of India. This is a customer's final escalation option, assuring a neutral, legally binding conclusion to unresolved complaints.
Complaints can be lodged online using the RBI's Complaint Management System (CMS), which simplifies the submission and tracking procedure. This level is the regulatory safety net that ensures transparency, fairness, and accountability in banking services (https://cms.rbi.org.in).
Response Timelines (as per RBI guidelines)
Axis Bank encourages customers to follow the escalation matrix to ensure fair and timely resolution.
Axis Bank offers 24/7 customer service for accounts, credit cards, loans, and digital banking. Visit LoansJagat to quickly compare Axis Bank loans to those offered by other lenders and select the best choice for your needs.
1. Can I raise a service request through Axis Bank’s social media accounts?
Yes. Axis Bank's verified Twitter handle @AxisBank and Facebook page allow customers to submit service requests or follow up on complaints. However, avoid disclosing personal banking information publicly.
2. What should I do if I get no response from customer care?
If your problem has not been resolved within 10 days, you may escalate it to the Branch Manager or Regional Nodal Officer, whose contact information may be found on Axis Bank's official website.
3. Can I check the status of my complaint online?
Yes. You will receive a ticket/reference number after submitting a complaint through Axis Bank's portal. This allows you to check the status of your complaint on the Axis Bank Complaint Tracking Portal at any time.
4. Is there a dedicated helpline for digital banking or Axis Mobile issues?
Yes. For digital banking and mobile app concerns, call 1800 209 5577 or 1800 103 5577 and select the appropriate tech support option.
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