Axis Bank Customer Care Number — Complete Assistance Guide

WhatsApp Text → Telegram Scam → Real Money Lost

One relaxing afternoon, Suraj received a WhatsApp message:

"Earn ₹150 just by liking YouTube videos!"

Doesn't that sound too easy? But, ₹150 per like? Tempting!

He tried it. After liking 3 videos, Suraj received ₹450 in his account.

He wanted to earn more, and this urge led him into this trap.

So far, so good. But then, the "agent" sent him to a Telegram group for the "next level" tasks.

Here, The Trap Begins!

They assured Suraj that he would receive twice his money if he deposited ₹2,000 to "unlock" the following round. After making the payment, they introduced a twist: to "complete the process" and "get his ₹6,450," he now needed to pay an additional ₹3,000.

That's when something clicked. It was a fraud.

Suraj Took the Smart Step: He Called Axis Bank!

Within minutes, Suraj dialled Axis Bank Customer Care: 1800 209 5577
Here’s how the whole thing played out:

Scam Payment Breakdown
 

How Axis Bank Helped
 

1. Immediately blocked the suspect's UPI merchant ID.
    
2. Filed a complaint about fraud and provided Suraj with a reference number.
    
3. He was instructed to register a cybercrime report at cybercrime.gov.in.
    
4. Sent a follow-up email with status updates.
    
5. Refund investigation began within 24 hours.

Suraj may have lost ₹2,000 initially, but thanks to Axis Bank’s prompt support, he had a real shot at getting it back and, most importantly, stopping him from any further damage. Up next in this blog: We’ll walk you through what you can do if you ever face a scam step-by-step with real Axis Bank support tools, contacts, and tips.

Axis Bank Customer Care Numbers – Quick Summary Table
 

Detailed Axis Bank Customer Care Numbers by Service

a. General Customer Support

When your money’s involved, even the smallest hiccup might feel like a full-blown emergency.  Whether it's a suspicious transaction, a stalled UPI payment, or just forgetting your card PIN when you need it the most, Axis Bank's customer care is here to help.

Even if it's 2 AM and you're in complete panic mode, they are the ones who will help you resolve your banking issue; they are more than just a contact centre. With specialised helplines, WhatsApp assistance, and even services for customers living abroad, Axis Bank ensures that help is always just a call or message away.

Toll-Free Axis Bank Customer Care Numbers (Available 24x7)

Axis Bank offers a dedicated toll-free number to ensure that customers can access help anytime and from anywhere in India:

• 1800 209 5577  or  1800 103 5577

This number can be dialled from any mobile phone or landline across India without incurring any charges. Whether it’s a weekday or a public holiday, these lines are open 24x7, ensuring uninterrupted support.

When Should You Use These Numbers?

Not every banking issue requires an expert immediately. In most circumstances, a quick call to Axis Bank's general customer service number can resolve issues faster than you expect.  Whether it's a loss of password or a card that won't swipe at the ATM, these helplines are designed to meet a variety of customer needs.

Here's a short look at situations where you might pick up the phone to dial the customer care:
 

• You've observed something strange on your account and want a short update.
   
• Your card became stuck in an ATM, or a transaction did not go through.
   
• You're applying for a loan and have some questions before proceeding.
   
• You need help with Axis Mobile, NetBanking, or UPI, but don't know where to begin.
   
• Service Status Updates: To follow up on previously reported complaints or service requests.
   
• Product Information: If you want to learn more about Axis Bank's new services, fixed deposits, recurring deposits, and insurance solutions.

Even if you're not sure which department you need, the general support personnel can assist you quickly or direct you to the appropriate specialised support channel.

b. Axis Bank Credit Card Customer Care
 

• 1860 419 5555 

These numbers are available 24x7, including weekends and holidays. You can dial this number for assistance with your existing card or to get information on a new credit card application.

Card Activation, Billing Disputes & Limit Management.

When you receive your new Axis Bank credit card, it must be activated before usage. You may activate your card fast by calling the customer service phone number, using the mobile app, or visiting the website.

Customer service will help you with billing problems, such as when you are charged for a transaction you did not authorise or when a merchant charges you twice. You may be requested to complete a dispute form, after which your case will be investigated.

Customers can also request a credit limit increase, whether temporary or permanent, by calling the helpline or submitting an online request. Eligibility is determined by usage history, payment behaviour, and overall credit profile.

Lost Card Reporting & Replacement

If your credit card is lost or stolen, you have to report it to Axis Bank as soon as once to avoid misuse. The helpline team will immediately block the card and begin the replacement process. The new card is normally delivered within 7 working days.

In an emergency, send an SMS from your registered mobile number to 5676782 with the code BLOCK XXXX (last 4 digits of your card).

c. Personal Loan & Home Loan Customer Care

Axis Bank is committed to offering seamless and customer-friendly support for all of your loan-related requirements. Whether you're applying for a personal loan or a home loan, they have a dedicated customer service staff available to help you every step of the way.

Loan Application Tracking

Have you applied for a loan and are eager to know the status of your application?

Simply log in to Axis Mobile or the bank's website using your credentials.

Go to the 'Loans' to get real-time status updates on your application.

If you prefer speaking to a person? Their 24-hour helpline is just a call away.

No guesswork, no lengthy wait times, just real-time information at any time.

EMI Queries:

Do you have any queries concerning your EMI schedule, payment dates, or interest rates? The customer service representatives are well-equipped to provide thorough information about your EMI structure, payment methods, and how to set up automatic debit alternatives. You can also request to get EMI statements via email or SMS.

Foreclosure Requests- “Want to Close Your Loan Early? No Problem”

Axis Bank provides a hassle-free foreclosure process. Contact their customer service representatives to learn more about the required documents, outstanding debt, and any applicable charges. The procedure is made in such a way that it's as quick and transparent as possible for your convenience.

For any queries, call their toll-free number 1800 209 5577  or  1800 103 5577 or visit your nearest Axis Bank branch.

d. Axis Bank NRI Customer Care

The particular banking requirements of its Non-Resident Indian (NRI) clients are recognised by Axis Bank. To guarantee a smooth and pleasant banking experience, Axis Bank provides dedicated NRI customer care services through several channels and time zones.

International Helpline Numbers

Axis Bank provides special helpline lines for NRIS in important countries such as the United States, the United Kingdom, Canada, Australia, the United Arab Emirates, etc. These toll-free or local numbers connect you with NRI banking specialists who can help with account enquiries, fund transfers, internet banking concerns, and more. For nations that are not listed, can contact the global helpline: 1800 209 5577 (charges apply).

Below is the list of other international numbers:

International Toll-Free Nos. for NRI Customers:
 

Email Support

NRI customers can contact us via email at nri@Axis.co.in for immediate help. Whether it's a query concerning NRE/NRO accounts, transfer services, or fixed deposits, the team provides quick and tailored solutions.

Callback Support

Do you prefer to talk at a convenient time? Axis Bank offers a callback service; simply submit a request through the official Axis Bank NRI Services website. Representatives will contact you based on your desired time zone.

e. Emergency Services (Lost/Stolen Card, Fraud Report)

Axis Bank prioritises your financial security. In case of a lost or stolen debit/credit card or suspected fraud, immediate action is crucial to prevent unauthorised transactions. Axis Bank provides 24/7 emergency support to help you secure your accounts quickly.

Immediate Actions to Take

If your card is lost, stolen, or you notice any suspicious activity, take immediate action. To report an issue, call Axis Bank's 24-hour helpline at 1800 209 5577  or  1800 103 5577 (toll-free). You can also utilise Axis Mobile or internet banking to block the card immediately.

Hotlisting Process

Hotlisting (blocking) your card prevents it from being used for future transactions. You can hotlist your card via several channels:
 

• SMS: Send BLOCK XXXX (the card's last 4 digits) to 5676782 from your registered mobile number.
   
• Axis Mobile/Internet Banking: Navigate to the ‘Cards’ section, select the card, and choose ‘Block’ or ‘Hotlist’.
   
• Customer Care: In order to start hotlisting, give your card and account information to the executive.
   

Fraud Reporting

Notify the bank right away if you have been the victim of fraud. Axis Bank will examine the situation and take the appropriate steps to protect your account. A police report may also be required in some situations. 

Other Ways to Contact the Axis Bank Customer Support
 

1. WhatsApp Banking: Steps to activate and use
    

• To activate:
   
• Save +917036165000 to your phone.
   
• Send “Hi” on WhatsApp.
   
• To check your balance, view mini statements, or manage your account, select the menu option.
   

2. Email Support: Priority and general enquiries.
    

• Axis Bank provides email help for general and urgent enquiries.
   
• For regular queries: customer.service@axisbank.com
   
• For NRI-related issues: nri.services@axisbank.com
   
• Expect a response within 1-2 business days.
   

3. SMS Banking: Standard commands for short procedures.
    

• Use simple SMS commands from your registered mobile number.
   
• Send BAL to +917036165000 to check the balance
   
• Send basic SMS commands from your registered phone number.
   
• (Note: SMS charges may apply)
   

4. Chatbot/Live Chat via the Axis Bank website/app
    

• Visit https://www.axisbank.com/ or open the Axis Mobile.
   
• Use Axis Bank’s virtual assistant, Ask Axis Bank, for instant help with balance checks, service requests, and general queries.
   

5. Social Media: Twitter, Facebook handles
    

• Twitter:
   
  • Axis Bank’s official handle is @AxisBank.You can tweet your question or send a direct message. Axis Bank's social media team frequently examines this account and typically responds during business hours. Include your ticket number (if it has already been raised) to get help faster and avoid disclosing sensitive information publicly.
     
• Facebook:
   
  • Visit and follow https://www.facebook.com/axisbank/. You can exchange messages through Facebook Messenger, leave general comments on posts, and receive notifications about new services, alerts, and customer notices.
     

 Axis Bank Grievance Redressal Process

Axis Bank is committed to resolving customer complaints quickly and fairly. To ensure that every complaint is addressed, Axis Bank has a structured, multi-level grievance redressal procedure that adheres to Reserve Bank of India (RBI) norms.

Level 1: Customer Care
Customers should first contact Axis Bank's 24x7 Customer Care for any banking-related concerns, including account transactions, ATM malfunctions, loan servicing, or digital banking problems.
 

• Toll-free numbers: 1800 209 5577  or  1800 103 5577
   
• Email: customer.service@axisbank.com
   
• You can also file complaints on the Axis Bank website or through the Axis Mobile. Most complaints are resolved at this point.
   

Level 2: Nodal Officer (If not resolved at Level 1)

If you have a problem with the response or your issue has not been managed within the stipulated time frame, you may escalate the matter to the Axis Bank Nodal Officer in your region. Nodal officers' contact information, including names, emails, and phone numbers, may be found on the "Customer Care" section of Axis Bank's official website.

Level 3: Banking Ombudsman (Final Escalation)

If you do not receive a resolution within 30 days of filing your complaint, you have the right to contact the Banking Ombudsman, a quasi-judicial entity established by the Reserve Bank of India. This is a customer's final escalation option, assuring a neutral, legally binding conclusion to unresolved complaints. 

Complaints can be lodged online using the RBI's Complaint Management System (CMS), which simplifies the submission and tracking procedure. This level is the regulatory safety net that ensures transparency, fairness, and accountability in banking services (https://cms.rbi.org.in).

Response Timelines (as per RBI guidelines)

• Initial response: Within 7 working days
   
• Resolution timeline: Within 30 days of complaint registration.

Axis Bank encourages customers to follow the escalation matrix to ensure fair and timely resolution. 

Conclusion

Axis Bank offers 24/7 customer service for accounts, credit cards, loans, and digital banking. Visit LoansJagat to quickly compare Axis Bank loans to those offered by other lenders and select the best choice for your needs.

6. FAQS on Axis Bank Customer Care

1. Can I raise a service request through Axis Bank’s social media accounts?

Yes. Axis Bank's verified Twitter handle @AxisBank and Facebook page allow customers to submit service requests or follow up on complaints. However, avoid disclosing personal banking information publicly.

2. What should I do if I get no response from customer care? 

If your problem has not been resolved within 10 days, you may escalate it to the Branch Manager or Regional Nodal Officer, whose contact information may be found on Axis Bank's official website.

3. Can I check the status of my complaint online?

Yes. You will receive a ticket/reference number after submitting a complaint through Axis Bank's portal. This allows you to check the status of your complaint on the Axis Bank Complaint Tracking Portal at any time.

4. Is there a dedicated helpline for digital banking or Axis Mobile issues?

Yes. For digital banking and mobile app concerns, call 1800 209 5577  or  1800 103 5577 and select the appropriate tech support option.
 

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About the Author

LoansJagat Team

‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.