PNB Bank Customer Care — Quick Helpline & Support Guide

Imagine checking your bank balance late at night to find ₹50,000 vanished due to an illegal transaction. You must be thinking right now. What to do? This is where PNB Bank's customer service becomes your first line of defence. PNB Bank's help is available 24/7 and could be the difference between losing and recovering your money safely.

Example:

Rohit, a PNB Bank customer from Pune, observed a debit of ₹12,450 from his savings account around 11:30 PM, which he did not initiate. Within minutes, he dialled the PNB Bank customer service number, 1800-1800. The agent promptly blocked Rohit's debit card, filed a report, and guided him through the refund process.

PNB Bank Customer Care Numbers
 

Detailed PNB Bank Customer Care Numbers by Service

a. General Customer Support

Punjab National Bank (PNB) is one of India's oldest and best-known public-sector banks, servicing millions of customers both domestically and internationally. With such a large client base, timely resolution of enquiries and complaints is essential. PNB has established a dependable and responsive General client Support system to provide rapid resolution of issues and ongoing client satisfaction.

PNB's helpline services address a wide range of banking needs, including basic account information, ATM-related issues, and digital banking support.

Toll-Free PNB Bank Customer Care Numbers (Available 24x7)

PNB Bank offers dedicated toll-free numbers to ensure that customers can access help anytime and from anywhere in India:

• 1800-1800
• 1800 2021
• 0120-2490000 (Toll-Free No.)

This number can be dialled from any mobile phone or landline across India without incurring any charges. Whether it’s a weekday or a public holiday, these lines are open 24x7, ensuring uninterrupted support.

When Should You Use These Numbers?

The general customer support numbers are meant to address an extensive number of customer issues and services.  Here are some frequent scenarios in which you might need to reach out:
 

• Account Enquiries: If you want to check your balance, view recent transactions, or receive account statements.
   
• ATM Issues: If you need to block a debit card, request a PIN reissue, or report unsuccessful ATM transactions.
   
• Cheque Book Requests: If you want to request a new cheque book or enquire about an existing one.
   
• Digital Banking Help: If you need help with the PNB ONE, online banking login issues, UPI-related questions, and more.
   
• Loan enquiries: Request information on personal loans, home loans, education loans, or auto loans.
   
• Service Status Updates: To follow up on previously reported complaints or service requests.
   
• Product Information: If you want to learn more about PNB Bank's new services, fixed deposits, recurring deposits, and insurance solutions.
   

Even if you're not sure which department you need, the general support personnel can assist you quickly or direct you to the appropriate specialised support channel.

b. PNB Bank Credit Card Customer Care
 

• 1800 180 2345 
   
• 0120 - 4616200
   

These numbers are available 24x7, including weekends and holidays. You can dial this number for assistance with your existing card or to get information on a new credit card application.

Card Activation, Billing Disputes & Limit Management.

When you receive your new PNB Bank credit card, it must be activated before usage. You may activate your card fast by calling the customer service phone number, using the mobile app, or visiting the website.

Customer service will help you with billing problems, such as when you are charged for a transaction you did not authorise or when a merchant charges you twice. You may be requested to complete a dispute form, after which your case will be investigated.

Customers can also request a credit limit increase, whether temporary or permanent, by calling the helpline or submitting an online request. Eligibility is determined by usage history, payment behaviour, and overall credit profile.

Lost Card Reporting & Replacement

If your credit card is lost or stolen, you have to report it to PNB Bank as soon as once to avoid misuse. The helpline team will immediately block the card and begin the replacement process. The new card is normally delivered within 7 working days.

In an emergency, send an SMS from your registered mobile number to 5607040 with the code BLOCK XXXX (last 4 digits of your card).

c. Personal Loan & Home Loan Customer Care

PNB Bank is committed to offering seamless and customer-friendly support for all of your loan-related requirements. Whether you're applying for a personal loan or a home loan, they have a dedicated customer service staff available to help you every step of the way.

Loan Application Tracking

Once you've applied for a personal or home loan, you can quickly check the status of your application using the web portal or mobile app. Simply log in with your registered credentials and proceed to the lending area. You can also call their 24-hour customer service number for real-time updates on your application's status.

EMI Queries:

Do you have any queries concerning your EMI schedule, payment dates, or interest rates? The customer service representatives are well-equipped to provide thorough information about your EMI structure, payment methods, and how to set up automatic debit alternatives. You can also request to get EMI statements via email or SMS.

Foreclosure Requests

Are you planning to foreclose your loan? PNB Bank provides a hassle-free foreclosure process. Contact their customer service representatives to learn more about the required documents, outstanding debt, and any applicable charges. The procedure is made in such a way that it's as quick and transparent as possible for your convenience.

For any queries, call their toll-free number 1800-1800 or visit your nearest PNB Bank branch.

d. PNB Bank NRI Customer Care

The particular banking requirements of its Non-Resident Indian (NRI) clients are recognised by PNB Bank. To guarantee a smooth and pleasant banking experience, PNB Bank provides dedicated NRI customer care services through several channels and time zones.

International Helpline Numbers

PNB Bank provides special helpline lines for NRIs in some of the important countries such as the United States, the United Kingdom, Canada, Australia, the United Arab Emirates, etc. These toll-free or local numbers connect you with NRI banking specialists who can help with account enquiries, fund transfers, internet banking concerns, and more. For nations that are not listed, you can contact the global helpline: 1800 1800 or 1800 2021 (charges apply).

Below is the list of other international numbers:

International Toll-Free Nos. for NRI Customers:
 

Email Support

NRI customers can contact us via email at nri@pnb.co.in for immediate help. Whether it's a query concerning NRE/NRO accounts, transfer services, or fixed deposits, the team provides quick and tailored solutions.

Callback Support

Do you prefer to talk at a convenient time? PNB Bank offers a callback service; simply submit a request through the official PNB Bank NRI Services website. Representatives will contact you based on your desired time zone.

e. Emergency Services (Lost/Stolen Card, Fraud Report)

PNB Bank prioritises your financial security. In case of a lost or stolen debit/credit card or suspected fraud, immediate action is crucial to prevent unauthorised transactions. PNB Bank provides 24/7 emergency support to help you secure your accounts quickly.

Immediate Actions to Take

If your card is lost or stolen, or you notice suspicious activity, take immediate action. To report an issue, call PNB Bank's 24-hour helpline at 1800-1800 (toll-free). You can also use the PNB Bank mobile application or internet banking to block the card immediately.

Hotlisting Process

Hotlisting (blocking) your card prevents it from being used for future transactions. You can hotlist your card via several channels:
 

• SMS: Send BLOCK XXXX (the card's last 4 digits) to 5607040 from your registered mobile number.
   
• PNB ONE/Internet Banking: Navigate to the ‘Cards’ section, select the card, and choose ‘Block’ or ‘Hotlist’.
   
• Customer Care: In order to start hotlisting, give your card and account information to the executive.

Fraud Reporting

Notify the bank right away if you have been the victim of fraud. PNB Bank will examine the situation and take the appropriate steps to protect your account. A police report may also be required in some situations. 

Other Ways to Contact the PNB Bank Customer Support
 

1. WhatsApp Banking: Steps to activate and use
    

• To activate:
   
• Save +91-9264092640 to your phone.
   
• Send “Hi” on WhatsApp.
   
• To check your balance, view mini statements, or manage your account, select the menu option.
   

2. Email Support: Priority and general enquiries.
    

• PNB Bank provides email help for general and urgent enquiries.
   
• For regular queries: care@pnb.co.in
   
• For NRI-related issues: nri@PNB Bank.co.in
   
• Expect a response within 1-2 business days.
   

3. SMS Banking: Standard commands for short procedures.
    

• Use simple SMS commands from your registered mobile number.
   
• Send BAL to +91-9264092640  – Check balance
   
• Send basic SMS commands from your registered phone number.
   
• (Note: SMS charges may apply)
   

4. Chatbot/Live Chat via the PNB Bank website/app
    

• Visit www.pnbbank.co.in or open the PNB ONE.
   
• Use PNB Bank’s virtual assistant, AskPNB Bank, for instant help with balance checks, service requests, and general queries.
   

5. Social Media: Twitter, Facebook handles
    

• Twitter:
  • PNB Bank’s official handle is @pnbindia.You can tweet your question or send a direct message. PNB Bank's social media team frequently examines this account and typically responds during business hours. Include your ticket number (if it has already been raised) to get help faster, and avoid disclosing sensitive information publicly.
• Facebook:
   
  • Visit and follow https://www.facebook.com/pnbindia/. You can exchange messages through Facebook Messenger, leave general comments on posts, and receive notifications about new services, alerts, and customer notices.

PNB Bank Grievance Redressal Process

PNB Bank is committed to resolving customer complaints quickly and fairly. To ensure that every complaint is addressed, PNB Bank has a structured, multi-level grievance redressal procedure that adheres to Reserve Bank of India (RBI) norms.

Level 1: Customer Care
Customers should first contact PNB Bank's 24x7 Customer Care for any banking-related concerns, including account transactions, ATM malfunctions, loan servicing, or digital banking problems.
 

• Toll-free numbers: 1800-1800, 1800 2100, 1800 11 2211, or 1800 425 3800
   
• Email: care@pnb.co.in
   
• You can also file complaints on the PNB Bank website or through the PNB ONE. Most complaints are resolved at this point.
   

Level 2: Nodal Officer (If not resolved at Level 1)
 

If you have a problem with the response or your issue has not been managed within the stipulated time frame, you may escalate the matter to the PNB Bank Nodal Officer in your region. Nodal officers' contact information, including names, emails, and phone numbers, may be found on the "Customer Care" section of PNB Bank's official website.

Level 3: Banking Ombudsman (Final Escalation)
 

If the complaint is not resolved within 30 days, customers may contact the Banking Ombudsman, an RBI-appointed organisation. You can file a complaint online through the CMS interface. (https://cms.rbi.org.in).

Response Timelines (as per RBI guidelines)

• Initial response: Within 7 working days
   
• Resolution timeline: Within 30 days of complaint registration.

PNB Bank encourages customers to follow the escalation matrix to ensure fair and timely resolution. 

Conclusion

PNB provides dependable customer assistance around the clock to assist with account services, loan enquiries, and card-related concerns. Visit LoansJagat to easily compare PNB loans to those from other leading banks.

FAQs on PNB Bank Customer Care

1. Can I raise a service request through PNB Bank’s social media accounts?

Yes. PNB Bank's verified Twitter handle @pnbindia Bank and Facebook page allow customers to submit service requests or follow up on complaints. However, avoid disclosing personal banking information publicly.

2. What should I do if I get no response from customer care? 

If your problem has not been resolved within 10 days, you may escalate it to the Branch Manager or Regional Nodal Officer, whose contact information may be found on PNB Bank's official website.

3. Can I check the status of my complaint online?

Yes. You will receive a ticket/reference number after submitting a complaint through PNB Bank's portal. This allows you to check the status of your complaint on the PNB Bank Complaint Tracking Portal at any time.

4. Is there a dedicated helpline for digital banking or PNB ONE issues?

Yes. For digital banking and mobile app concerns, call 1800-1800 or 1800 2100 and select the appropriate tech support option.
 

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