Kotak Mahindra Bank Customer Care Number — Quick Support Guide

He Almost Lost Everything Over a Phone Call

It was just another lazy afternoon when Raj’s grandfather received a call that seemed too good to be true.

“Sir, your pre-approved loan of ₹50,00,000 is ready for credit. Just confirm the OTP you’ve received.”

The voice on the other end sounded professional. But something didn’t feel right. Why would someone offer a loan before an application?

Just as he was about to read the OTP, a thought struck him: “Why would a real bank ask for this over a call?”

And thankfully, that hesitation saved him.

Without wasting a second, Raj’s grandfather hung up the call and immediately dialled Kotak Mahindra Bank’s customer care. The executive on the line responded with urgency and advised a direct visit to the nearest branch for added security.

What Happened Next?

Raj accompanied his grandfather to the local Kotak branch, where:
 

The situation could have been far worse, but quick thinking and the right support from Kotak’s team helped prevent any loss.

A Gentle Reminder:
 

• No bank representative will ever ask for your OTP.
   
• If you receive such a call, do not engage. Disconnect and report it immediately.
   
• If you’re unsure, call the official customer care number or walk into your nearest branch.
   

Don't Get Trapped. And If You Do, Know What to Do.

Scams don’t come with warnings. But knowing how to respond can make all the difference.

This blog will guide you through everything you need to know about Kotak Mahindra Bank's customer care services, escalation paths, and safety protocols to protect your finances.

Kotak Mahindra Bank Customer Care Numbers – Quick Summary Table
 

Detailed Kotak Mahindra Bank Customer Care Numbers by Service

a. General Customer Support

Kotak Mahindra Bank is one of India's oldest and best-known public-sector banks, servicing millions of customers both domestically and internationally. With such a large client base, timely resolution of enquiries and complaints is essential. PNB has established a dependable and responsive General client Support system to provide rapid resolution of issues and ongoing client satisfaction.

PNB's helpline services address a wide range of banking needs, including basic account information, ATM-related issues, and digital banking support.

Toll-Free Kotak Mahindra Bank Customer Care Numbers (Available 24x7)

Kotak Mahindra Bank offers dedicated toll-free numbers to ensure that customers can access help anytime and from anywhere in India:

• 1860 266 2666

This number can be dialled from any mobile phone or landline across India without incurring any charges. Whether it’s a weekday or a public holiday, these lines are open 24x7, ensuring uninterrupted support.

When Should You Use These Numbers?

The general customer support numbers are meant to address an extensive number of customer issues and services.  Here are some frequent scenarios in which you might need to reach out:
 

• Account Enquiries: If you want to check your balance, view recent transactions, or receive account statements.
   
• ATM Issues: If you need to block a debit card, request a PIN reissue, or report unsuccessful ATM transactions.
   
• Cheque Book Requests: If you want to request a new cheque book or enquire about an existing one.
   
• Digital Banking Help: If you need help with the PNB ONE, online banking login issues, UPI-related questions, and more.
   
• Loan enquiries: Request information on personal loans, home loans, education loans, or auto loans.
   
• Service Status Updates: For a follow-up on previously reported complaints or service requests.

b. Kotak Mahindra Credit Card Customer Care
 

• Card activation, billing disputes, and limit increase

Kotak Mahindra Bank provides multiple channels for credit card-related services:
 

• Card Activation: You can activate your credit card using Net Banking or the Kotak Mobile Banking App. Log in, now go to the 'Credit Card' section and follow the instructions to activate your card.

• Billing Disputes: If you notice any irregularities on your credit card account, you can file a dispute by signing into Net Banking or the Mobile Banking app. Navigate to 'Credit Card' > 'Service Request' > 'Dispute Transaction' and enter the required information.

• Credit Limit Increase: To seek a credit limit increase, log in to Net Banking or the Mobile Banking app, then select 'Credit Card' > 'Service Seek' > 'Credit Limit Increase' and submit your request. Eligibility criteria apply, and the bank may request additional documents.

For assistance, you can contact Kotak Mahindra Bank's customer care at:
 

• General Customer Care:1860 266 0811 (available 24x7)
   
• Credit Card Specific Queries: 1860 266 2666 (available 24x7)
   
• Lost card reporting and replacement
   

If you lose your card, you should immediately register a complaint with the bank to get it blocked. There are several options for this, including mobile banking, net banking, and SMS. We've described how to ask the bank directly to block your card below.
 

• Net Banking:- Log in to your internet banking account, then navigate to 'Credit Card' > 'Service Request' > 'Report Lost Card' and follow the instructions that display.
   
• Mobile Banking Application: Download the mobile application > Log in using your ID and password,> Go to the main menu >  then select 'Credit Card' > 'Service Request' > 'Report Lost/Damaged Card' and follow the instructions.
   
• SMS request:- Send an SMS to Kotak Mahindra. Follow the instructions provided and send KCCLOST to 5676788 from your registered phone number. (Standard SMS rates may apply.)

Replacement Card: Once the loss is reported, an automated replacement card will be issued. A replacement price of ₹100 + applicable GST will apply.

c. Personal Loan & Home Loan Customer Care
 

• Toll-Free Number (India): 1800 209 8800
   
• Toll Number (India): 1860 266 2666
   
• Email: customerservice@kotak.com
   
• Loan Application Tracking: Check online via Kotak Net Banking or call customer care.
   
• EMI & Foreclosure Queries: You can always call to the above numbers or visit a branch for your queries.

d. Kotak Mahindra NRI Customer Care
 

• International Helpline:
   
  • From US/Canada: +1 866 820 0123 (Toll-Free)
     
  • From UK: +44 808 189 3069 (Toll-Free)
     
  • From UAE: 8000 3570 3022 (Toll-Free)
     
  • From Other Countries: +91 22 6605 6565 (Chargeable)
     
• Email: nri@kotak.com
   
• Callback Support: Available via Kotak NRI Services

e. Emergency Services (Lost/Stolen Card, Fraud Report)
 

Immediate Actions:
 

• Call Kotak’s 24/7 emergency helpline to block your card immediately.
   
• Report unauthorised transactions for investigation.
   

Hotlisting (Blocking) Process:
 

• Toll-Free (India): 1800 209 8800
   
• Toll Number (India): 1860 266 2666
   
• International (From Abroad): +91 22 6605 6565
   
• SMS Banking: Send BLOCK XXXX (last 4 digits of card) to 5676788.
   
• Net Banking/App: Log in → Cards → "Block Card" option.
   

4. Other Ways to Contact Kotak Mahindra Customer Support
 

• WhatsApp Banking: Steps to activate and use
   
  • Activation: Save +91 8591 859185 → Send "Hi" → Follow the instructions provided by the bot.
     
  • WhatsApp Services: Balance check, mini statement, card blocking, EMI details.
     
• Email Support: Priority and general queries
   
  • Priority Queries (Fraud/NRI):
     
    • grievances.redressal@kotak.com
       
    • nri@kotak.com - Specifically for NRIs
       
  • General Queries: customerservice@kotak.com (Response in 1–2 working days).
     
• SMS Banking: Common commands for quick tasks
   
  • Send SMS to 5676788:
     
  • BAL → Account balance
     
  • STMT → Mini statement
     
  • BLOCK XXXX → Block card (replace XXXX with last 4 digits)
     
• Chatbot/Live Chat via Kotak Mahindra website/app
   
  • Chatbot: Kotak Mahindra has a chatbot named Keya who is available 24/7 on the Kotak Website or mobile app.
     
  • Live Agent: You can request via chatbot, but only during business hours (9 AM–6 PM).
     
• Social Media: Twitter, Facebook handles
   
  • Twitter (X): @KotakBankLtd (DM for support)
     
  • Facebook: Kotak Mahindra Bank (Public posts/messages)
     
  • Response Time: 24–48 hours 
     

Note - Avoid sharing sensitive details publicly or with anyone.

5. Kotak Mahindra Grievance Redressal Process

Kotak Mahindra is committed to resolving customer complaints quickly and fairly. To ensure that every complaint is addressed, Kotak Mahindra has a structured, multi-level grievance redressal procedure that adheres to Reserve Bank of India (RBI) norms.

Level 1: Customer Care

Customers should first contact Kotak Mahindra's 24x7 Customer Care for any banking-related concerns, including account transactions, ATM malfunctions, loan servicing, or digital banking problems.

• Toll-free numbers: 1800 209 8800
   
• Email: customerservice@kotak.com
   
• You can also file complaints on the Kotak Mahindra website or through the Kotak Bank. Most complaints are resolved at this point.

Level 2: Nodal Officer (If not resolved at Level 1)
 

If you have a problem with the response or your issue has not been managed within the stipulated time frame, you may escalate the matter to the Kotak Mahindra Nodal Officer in your region. Nodal officers' contact information, including names, emails, and phone numbers, may be found on the "Customer Care" section of Kotak Mahindra's official website.

Level 3: Banking Ombudsman (Final Escalation)
 

If you do not receive a resolution within 30 days of filing your complaint, you have the right to contact the Banking Ombudsman, a quasi-judicial entity established by the Reserve Bank of India. This is a customer's final escalation option, assuring a neutral, legally binding conclusion to unresolved complaints. 

Complaints can be lodged online using the RBI's Complaint Management System (CMS), which simplifies the submission and tracking procedure. This level is the regulatory safety net that ensures transparency, fairness, and accountability in banking services (https://cms.rbi.org.in).

Response Timelines (as per RBI guidelines)
 

• Initial response: Within 7 working days
   
• Resolution timeline: Within 30 days of complaint registration.

Kotak Mahindra encourages customers to follow the escalation matrix to ensure fair and timely resolution.  

Conclusion

Kotak Mahindra Bank provides quick and multichannel customer service for everything from lost cards to loan enquiries. Whether you're dealing with a fraud or simply need assistance with banking services, having the appropriate customer support numbers can save you time and sometimes even money. To compare loan offers from Kotak and other banks, go to LoansJagat and choose the best deal for you.

6. FAQs on Kotak Mahindra Customer Care

Can I track the status of my loan application via WhatsApp?

Answer: Yes! To receive real-time information, activate WhatsApp Banking (+91 8591 859185) and send a message with the subject "Loan Status".

What happens if I miss an EMI payment on my Kotak home loan?

Answer: A late payment fee (up to 2% per month) is levied, which may affect your credit score. Call 1860 266 2666 to discuss restructuring.

How can I report a fraudulent transaction without calling customer service?

To dispute a transaction, use Kotak's Net Banking/App and select "Dispute Transaction" or SMS "FRAUD XXXX" (last four numbers of the card) to 5676788.
 

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LoansJagat Team

‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.