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Contributor‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.
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Imagine checking your bank balance late at night and finding ₹70,000 missing due to an unauthorised transaction. Panic sets in. What do you do? This is where BOB’s customer care becomes your first line of defence. Accessible 24/7, BOB’s support can be the difference between losing your money and getting it back safely.
Example:
Ram, a BOB customer from Pune, noticed a debit of ₹27,400 from his savings account at 11:30 PM a transaction he didn’t initiate. Within minutes, he called the BOB customer care number: 1800 1234. The representative quickly blocked Ram’s debit card, filed a complaint, and guided him through the refund process. By the next morning, the transaction was under investigation, and within 7 working days, Ram received a reversal of the amount.
The Bank of Baroda (BOB) is the backbone of India’s banking infrastructure, serving over 45 crore customers across the globe. With such a massive customer base, issues related to banking services are bound to occur. To ensure smooth resolution and continuous customer satisfaction, BOB has put in place a robust and responsive General Customer Support system. These helplines serve as a lifeline for customers, assisting with a wide range of banking needs, from basic account queries to troubleshooting digital banking problems.
BOB offers multiple toll-free numbers to ensure that customers can access help anytime and from anywhere in India:
These numbers can be dialled from any mobile phone or landline across India without incurring any charges. Whether it’s a weekday or a public holiday, these lines are open 24/7, ensuring uninterrupted support.
The general customer support numbers are meant for addressing a broad range of customer concerns and services. Here are common situations where you might need to reach out:
Even if you’re unsure about the department you need, the general helpline team can either assist you directly or redirect you to the appropriate specialised support channel.
These numbers are specifically meant for credit card-related queries, available 24x7, including weekends and holidays. You can dial this number for assistance with your existing card or to get information on a new credit card application.
Once you receive your new BOB credit card, it needs to be activated before use. You can call the customer care number to activate your card quickly, or use the mobile app or website.
For billing disputes, such as being charged for a transaction you didn’t authorise or a merchant charging twice, customer care will guide you through the dispute process. You may be asked to submit a dispute form, after which your case is investigated.
Customers can also request a credit limit increase — either temporary or permanent — by calling the helpline or submitting an online request. Eligibility is based on usage history, payment behaviour, and overall credit profile.
If your credit card is lost or stolen, you must immediately report it to BOB to prevent misuse. The helpline team will instantly block the card and initiate the replacement process. The new card is typically delivered within 7 working days.
For urgent cases, you can also send an SMS typing BLOCK XXXX (last 4 digits of your card) to 8422009988 from your registered mobile number.
Immediate Actions:
Hotlisting (Blocking) Process:
Services Offered:
Grounds for Escalation:
Bank of Baroda offers 24/7 customer service for all your banking needs, including card difficulties, loan enquiries, and account updates. Don't forget to visit LoansJagat to compare Bank of Baroda offers with those of other leading lenders in one location.
Can I request a call back from Bank of Baroda instead of waiting on hold?
Yes, you can use their "Missed Call Service" (for example, to enquire about your balance, dial 8468001111). However, for difficult situations, they may not provide scheduled callbacks; instead, escalate to email for urgent matters.
Can NRIs use BOB's WhatsApp Banking internationally?
No, the official WhatsApp number (84338 88777) is just for Indian numbers. NRIs must use international toll-free numbers or email help customised to their individual region.
What is the secret IVR code for instantly connecting to a human executive?
To bypass automatic responses, press 0# repeatedly in the IVR menu (after dialling 1800 5700). Works inconsistently; best during off-peak hours.
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