Bank of Baroda Customer Care — Quick Helpline & Support Guide

Imagine checking your bank balance late at night and finding ₹70,000 missing due to an unauthorised transaction. Panic sets in. What do you do? This is where BOB’s customer care becomes your first line of defence. Accessible 24/7, BOB’s support can be the difference between losing your money and getting it back safely.

Example:

Ram, a BOB customer from Pune, noticed a debit of ₹27,400 from his savings account at 11:30 PM a transaction he didn’t initiate. Within minutes, he called the BOB customer care number: 1800 1234. The representative quickly blocked Ram’s debit card, filed a complaint, and guided him through the refund process. By the next morning, the transaction was under investigation, and within 7 working days, Ram received a reversal of the amount.

Bank of Baroda Customer Care Numbers 
 

Detailed Bank of Baroda Customer Care Numbers by Service

a. General Customer Support

The Bank of Baroda (BOB) is the backbone of India’s banking infrastructure, serving over 45 crore customers across the globe. With such a massive customer base, issues related to banking services are bound to occur. To ensure smooth resolution and continuous customer satisfaction, BOB has put in place a robust and responsive General Customer Support system. These helplines serve as a lifeline for customers, assisting with a wide range of banking needs, from basic account queries to troubleshooting digital banking problems.

Toll-Free BOB Customer Care Numbers (Available 24/7)

BOB offers multiple toll-free numbers to ensure that customers can access help anytime and from anywhere in India:

• 1800 5700
• 1800 5000

These numbers can be dialled from any mobile phone or landline across India without incurring any charges. Whether it’s a weekday or a public holiday, these lines are open 24/7, ensuring uninterrupted support.

When Should You Use These Numbers?

The general customer support numbers are meant for addressing a broad range of customer concerns and services. Here are common situations where you might need to reach out:
 

• Account Inquiries: Check your balance, last transactions, or request account statements.
   
• ATM Issues: Block a debit card, request a PIN reissue, or report failed ATM transactions.
   
• Cheque Book Requests: Apply for a new cheque book or inquire about a dispatched one.
   
• Digital Banking Help: Assistance with the BOB app, internet banking login issues, UPI-related queries, and more.
   
• Loan Queries: Get information about personal loans, home loans, education loans, or auto loans.
   
• Service Status Updates: Follow up on previously raised complaints or service requests.
   
• Product Information: Learn about new services, fixed deposits, recurring deposits, or insurance offerings from BOB.
   

Even if you’re unsure about the department you need, the general helpline team can either assist you directly or redirect you to the appropriate specialised support channel.
 

b. Bank of Baroda Credit Card Customer Care

• 1800 5700
• 1800 5000

These numbers are specifically meant for credit card-related queries, available 24x7, including weekends and holidays. You can dial this number for assistance with your existing card or to get information on a new credit card application.

Card Activation, Billing Disputes & Limit Management

Once you receive your new BOB credit card, it needs to be activated before use. You can call the customer care number to activate your card quickly, or use the mobile app or website.

For billing disputes, such as being charged for a transaction you didn’t authorise or a merchant charging twice, customer care will guide you through the dispute process. You may be asked to submit a dispute form, after which your case is investigated.

Customers can also request a credit limit increase — either temporary or permanent — by calling the helpline or submitting an online request. Eligibility is based on usage history, payment behaviour, and overall credit profile.

Lost Card Reporting & Replacement

If your credit card is lost or stolen, you must immediately report it to BOB to prevent misuse. The helpline team will instantly block the card and initiate the replacement process. The new card is typically delivered within 7 working days.

For urgent cases, you can also send an SMS typing BLOCK XXXX (last 4 digits of your card) to 8422009988 from your registered mobile number.
 

c. Personal Loan & Home Loan Customer Care
 

• Toll-Free Number (India): 84670 01111
•  
• Email: bobsupport@cardbranch.com
   
• Loan Application Tracking: Check online via BOB net banking or call customer care.
   
• EMI & Foreclosure Queries: You can always call to the above numbers or visit a branch for your queries.
   

d. Bank of Baroda NRI Customer Care
 

• International Helpline:
   
  • From UK: +44 02074571531 (Toll-Free)
     
  • From US: +1 212-578-4550 (Toll-Free)
     
  • From UAE: +971 4 3136666 (Toll-Free)
     
• Email: bobsupport@cardbranch.com
   

e. Emergency Services (Lost/Stolen Card, Fraud Report)
 

Immediate Actions:
 

• Call BOB's 24/7 emergency helpline to block your card immediately.
   
• Report unauthorised transactions for investigation.

Hotlisting (Blocking) Process:
 

• Toll-Free (India): 1800 5700
   
• International (From Abroad): +91 79-49044100
   
• SMS Banking: Send BLOCK XXXX (last 4 digits of card) to 8422009988
   
• Net Banking/App: Log in → Cards → "Block Card" option.

Other Ways to Contact the Bank of Baroda Customer Support
 

• WhatsApp Banking: Steps to activate and use
   
  • To activate WhatsApp Banking, follow these steps:
     
  • Save BoB's WhatsApp Business number, 8433 888 777, in your contacts or use this link to initiate a chat.
     
  • Send "Hi" to register and accept the terms. OTP verification may follow.
     

Services Offered:

• Check balances, view mini-statements (last 5 transactions), ban debit cards, obtain cheque books, and more.
   
• WhatsApp does not support fund transfers. Instead, use the "₹" sign to make UPI payments in chats.
   
• SMS Banking: Common commands for quick tasks
   
  • Common commands:
     
  • To check your balance, SMS BAL last 4 digits of account> to 8422009988.
     
  • To receive a mini statement, SMS the last four digits of your account to the same number.
     
  • Other services include cheque status (CHEQ), Aadhaar connectivity (UID), and language preferences (LANG).
     
  • Prerequisite: The mobile number must be registered with BoB.
     
• Email Support: Priority and general queries
   
  • Priority enquiries are often addressed through the "Contact Us" form on BoB's official website.
     
  • General enquiries: Use the email address listed under customer assistance on www.bankofbaroda.in.
     
• Chatbot/Live Chat via the Bank of Baroda website/app
   
  • Available through BoB's website or mobile app (details are not provided in search results; consult official platforms for real-time support).
     
• Social Media: Twitter, Facebook handles
   
  • Twitter: @bankofbaroda
     
  • Facebook:- Bank of Baroda.
     
  • Use DMs or public mentions for support.
     

Bank of Baroda Grievance Redressal Process
 

• Level 1: Customer care
   
  • Contact methods:
     
  • Toll-Free Numbers:
     
    • 1800 5700 (for personal banking and unauthorised transaction reporting 24 /7
       
    • 1800 102 77 88 (PMJDY/schemes, 6 a.m.-10 p.m.).
       
    • IVRS Menu: Press 1 for digital channel blocking, 2 for financial services, and 3 for product information.
       
  • Branch Visits: Complaints can be submitted in person or through the BoB's Online Complaint Management System.
     
  • Response Timeline: Typically 15 days (per RBI guidelines for Level 1 complaints).
     
• Level 2: Nodal Officer details
   
  • Nodal Officer: Mr. Prakash Chaubey.
     
  • Email: nodal@bobcard.co.in or pno@bobcard.co.in
     
  • Landline: 022-41683700 (ext. 440).
     
  • Principal Nodal Officer: Mr. Chetan Goswamy
     
  • Landline: 022-41683700 (ext. 771).
     
  • Toll-free: 1800 2665 100 or 1800 2667 100 (24/7).
     
  • Escalation: If the issue is not resolved at Level 1 within 15 days, send an email or call the nodal officer.
     
• Level 3: Banking Ombudsman escalation process
   
  • Process:
     
  • File a complaint with the RBI Banking Ombudsman if unresolved after 30 days at Level 2.
     
  • Submit via RBI’s online portal or physical forms available at branches.
    
     

Grounds for Escalation:

• Non-compliance with RBI directives (e.g., KYC/AML norms, fraud reporting).
   
• Delays beyond stipulated timelines.
   
• Response timelines as per RBI guidelines
   
  • Level 1 (Customer Care): 15 days.
     
  • Level 2 (Nodal Officer): 30 days total (including Level 1).
     
  • Level 3 (Ombudsman): 30 days post-escalation.
     
  • Note: For unresolved grievances related to fraudulent transactions or regulatory non-compliance (e.g., penalties imposed by RBI), escalate directly to the Ombudsman.

Conclusion

Bank of Baroda offers 24/7 customer service for all your banking needs, including card difficulties, loan enquiries, and account updates. Don't forget to visit LoansJagat to compare Bank of Baroda offers with those of other leading lenders in one location.

FAQs on Bank of Baroda Customer Care

Can I request a call back from Bank of Baroda instead of waiting on hold?

Yes, you can use their "Missed Call Service" (for example, to enquire about your balance, dial 8468001111). However, for difficult situations, they may not provide scheduled callbacks; instead, escalate to email for urgent matters.

Can NRIs use BOB's WhatsApp Banking internationally?

No, the official WhatsApp number (84338 88777) is just for Indian numbers. NRIs must use international toll-free numbers or email help customised to their individual region.

What is the secret IVR code for instantly connecting to a human executive?

To bypass automatic responses, press 0# repeatedly in the IVR menu (after dialling 1800 5700).  Works inconsistently; best during off-peak hours.
 

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